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REASONS TO CHOOSE STRAND BROTHERS
LONGEVITY. The average contracting business lasts only a few years. Strand
Brothers has been going strong since 1978 and is backed by a $3 billion
corporation that has been around for over 100 years. All equipment eventually
breaks down and needs service, maintenance, or warranty work. By choosing Strand
Brothers you can be confident that we will be there when you need us.
AVAILABILITY. Strand Brothers has some of the longest service department hours
in Central Texas. If you call between 7 AM and 7 PM Monday through Friday or 8
AM and 1 PM on Saturday you will talk directly to a Strand Brothers employee,
not an answering service. Emergency repairs are available 24 hours a day.
QUALITY. City inspectors, architects, remodelers, and our customers all comment
on Strand Brothers' cleanliness, attention to detail, and the high quality of
our work. Our employees' compensation is based on internal quality control
inspections and customer ratings on our satisfaction surveys. Therefore every
employee at Strand Brothers has a vested interest in providing the best
installation possible.
INTEGRITY. The best test of a company's commitment to its customers is what
happens after the money is collected. What good is a warranty if your calls go
unanswered or follow-up appointments are not kept? At Strand Brothers, our
response time to concerns is usually within hours! Just call anyone on our vast
reference list to see how we measure up.
TRAINED, LICENSED, INSURED AND LEGAL. Strand Brothers believes in the nuts and
bolts of the contracting and service business. Strand Brothers hires the best
people and provides them with the best training. Strand Brothers not only
provides training from the city, trade associations, suppliers, HVAC University,
and in-house sources. All employees handling refrigerant have a recovery and
reclamation certificate as required by law. We hold all appropriate city and
state licenses. Strand Brothers is fully insured for your protection, including
general liability, completed operation, and workers compensation.
GUARANTEES. Your 100% satisfaction is Strand Brothers #1 goal. In fact, Strand
Brothers is the only company we know of in Central Texas that has a "Total
Satisfaction Guarantee." We will not be satisfied until you're completely
satisfied.
COMMUNITY SERVICE. Strand Brothers is grateful to our customers for making us
the leading air conditioning, heating and energy conservation company in Central
Texas. We firmly believe in our responsibility to give back to the community,
which has given us so much. Accordingly, Strand Brothers often donates its labor
and materials whenever we encounter people who cannot afford our services but
who might be harmed unless they have adequate heating and cooling. We find it
extremely rewarding to help the elderly, the infirm, the poor, nonprofits, or
anyone truly in need.
TECHNICALLY COMPETENT. Even though the dynamics of every home is unique, a
contractor's task is to recommend and implement cost efficient strategies. You
can be confident when you choose Strand Brothers because our experienced and
knowledgeable staff is at your disposal. Our staff has years of industry
experience; Sales Consultants: 10-20 years, Service Managers: 50 years,
Commercial Manager: 24 years and General Manager: 25 years. Plus, our
technicians have repaired and installed thousands of systems.
DRUG FREE—TOBACCO FREE—CRIME FREE. Strand Brothers has three initial criteria
when hiring employees:
1.Would I want this individual working in my house?
2.Is this person motivated?
3.Does this individual have a good attitude?
Strand Brothers can teach technical skills, but we cannot teach good grooming,
cleanliness, or a positive outlook on life. Before hiring an employee Strand
Brothers:
1.Orders a complete criminal background check—no felonies allowed.
2.Reviews driving record—no DWI or more than three moving violations.
3.Tests for illicit drugs.
We also prohibit the use of tobacco products during the work hours.
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