Training & Development

Career Training Opportunities from Strand Brothers Service Experts Heating & Air Conditioning in AustinCareer Training Opportunities from Strand Brothers Service Experts Heating & Air Conditioning in Austin

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week course focused on technical and sales to better equip the RSC for success in their area.
  • Two (2) Commercial Account Manager classes each year.
    • Two week class focused on technical and sales to better empower the RSC for success in their area.
  • Two (2) different sales courses provided for General Managers twice a year, totaling four-and-a-half training days, focusing on sales culture and daily sales management.

Technical Training
The technical training for technicians contains:

  • Heating and cooling system tune-up procedural training twice a year
  • Carbon monoxide and heat exchanger inspection in the fall
  • Technical communication and ‘build-a-tech’ in the spring and fall
  • Continuous NATE certification and specialty courses as required

Service Experts Heating and Air Conditioning is investing in additional education through the roll out of a Learning Management System, to drive assigned and ad hoc programs to better provide education to our technical staff.

Miscellaneous Training

  • Semiannually, conduct Operational Excellence for General Managers, to provide support, resources, and structure for running a business from the P&L aspect.

Customer Service Specialist

  • Three (3) times a year, conduct outbound calling through a one (1) day course. In this course we go over heating, ventilation, and air conditioning basics, why people buy, calling skills, scripts, customer purchase indicators, and controlling customer grievances.

Dispatcher

  • No formal courses provided. As needed training conducted by the General Manager and applicable staff at center level.

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week course focused on technical and sales to better equip the RSC for success in their area.
  • Two (2) Commercial Account Manager classes each year.
    • Two week class focused on technical and sales to better empower the RSC for success in their area.
  • Two (2) different sales courses provided for General Managers twice a year, totaling four-and-a-half training days, focusing on sales culture and daily sales management.

Technical Training
The technical training for technicians contains:

  • Heating and cooling system tune-up procedural training twice a year
  • Carbon monoxide and heat exchanger inspection in the fall
  • Technical communication and ‘build-a-tech’ in the spring and fall
  • Continuous NATE certification and specialty courses as required

Service Experts Heating and Air Conditioning is investing in additional education through the roll out of a Learning Management System, to drive assigned and ad hoc programs to better provide education to our technical staff.

Miscellaneous Training

  • Semiannually, conduct Operational Excellence for General Managers, to provide support, resources, and structure for running a business from the P&L aspect.

Customer Service Specialist

  • Three (3) times a year, conduct outbound calling through a one (1) day course. In this course we go over heating, ventilation, and air conditioning basics, why people buy, calling skills, scripts, customer purchase indicators, and controlling customer grievances.

Dispatcher

  • No formal courses provided. As needed training conducted by the General Manager and applicable staff at center level.
Strand Brothers Service Experts Heating & Air Conditioning
1900 E Howard Lane, Building E
Pflugerville, Texas 78660

Phone: 512-592-3072
Email: strandbrothers@serviceexperts.com
TACLB26365E, Plumbing #M39879