"Friendly, thorough and explained about the
Check he made to our heating system"
"It took three visits that I paid for to fix cap on line which was causing overflow "
"explained about my uv lights"
"Tech left the discarded filters in the attic instead of bringing them down to put in the trash."
"Technician was on time, courteous, and knowledgeable."
"Greg was thorough and professional."
"For all the reasons listed below."
"excellent service and advice. went above and beyond."
"The tech was professional, worked quietly & diligently and answered our questions."
"I was able to get someone to come over the same day. They called me to tell me they were running a little late. The Technician was very friendly and courteous."
"Tech Peter is always very professional, reliable, competent and efficient."
"Darrin really took great care of my elderly mother and I. He was exceptionally professional, took time to explain things to us and did great work. He is an exemplary re..."
"Unit was installed on a pad 3" above grade where it is likely to get in the water during a heavy rain. A second unit in the same location is 8" above grade. Salesman wa..."
"He was prompt, courteous and did a very thorough evaluation of my heating/cooling system. "
"excellent service (fixed the problem) explained what had happened and why, had all parts in truck, very knowledgeable about my system, good guy, I would like Alex to alwa..."
"quick,efficient, polite, knowledgable"
"ivan always answers any questions and provides professional service"
"Outstanding customer service, Nice to the customer. prompt and cute"
"I was very disappointed with my service experience on Wednesday August 23rd. I called Strand Brothers because I simply had a clogged drain pan and thought that I would ..."
"On time, great customer service, intelligent and knowledgeable."
"Technician was polite , punctual, respected our house, provided a complete and thorough explanation re problem he found."
"Fast professional service."
"Very qualified and professional technician. I request him for the AC check."
"Brian, our service technician, knew his info, answered our questions, was polite and friendly. We would like to request that he be the technician that comes to our house ..."
"Ivan was prompt, efficient and pleasant."
"very cordial and knowledgeable and prompt. Showed up a little early but that is good"
"Prompt service. Mission accomplished quickly.
"Initially diagnosed on Friday Sept 22, parts ordered. On Monday Sept 25 the diagnosis was changed and work performed. Unfortunately the AC only worked for about an hour b..."
"The technician was very courteous and answered all all questions"
"Alerted to need to schedule; was able to schedule the day/time I wanted;
Same Technician for several years; on time, good work. "
"He was courteous, works clean and is extremely competent. I rarely complete surveys so that is an indication of how much I liked your company and Brian! "
"support technician reported that my exterior motor is beginning to fail (throwing oil). When I inquired about how siginficant/expensive a repair that is, he advised that ..."
"man did thorough job, and he changed the filter, checked everything."
"I was supposed to get a follow up call regarding warranty on the coil. No one followed up and I went with a different company."
"The service, once rendered was excellent; however, the repair did not take place during the arranged time-window nor was a call made to notify us that the repair was not ..."
"Larry was efficient, patiently answered all our questions, kind, & was flexible when scheduling our appt. We had to have a faucet replaced, and he gave good advice on w..."
"Glen came in and got the job done in a timely manner"
"Tom was awesome. He explained everything he was looking at and checking for in a way they made sense to us. He simplified things so we'd understand some of the more techn..."
"Billy conducted himself in a very professional manner. Explained what he was doing and why"
"The technician was great! He has been here before. Knowledgeable and friendly. I hope I get him next time!"
"From the start Kim provided us with follow up reminder regarding the time for scheduling our service. Anthony very knowledgeable and answer all of our questions -felt ve..."
"Ivan made recommendations and thoroughly explained his recommendations."
"Miguel arrived on time. He listened to the issue we were having. He took the time to FULLY explore the problem, unlike the other technician who came out just 10 days ag..."
"Peter is the BEST EVER! He was able to locate the problem and FIX it and he was courteous and polite and advised me of what to do to help prevent it from happening again..."
"Tom was the 2nd person sent out. Tom approached debugging the problem in a very reasonable, methodical manner. "
"Brian conscientiously checked both of our systems, communicated what he was doing, and did it with positive, friendly attitude. He also resolved the problem that Strand B..."
"Efrain was very efficient and informative regarding the AC and Heating unit."
"technician ( Jason) was promptly on time, polite, explained results of his tests, wore protective slippers, and was very efficient.
said he was pleased to be strand bro..."
"Your technician Billy was excellent. However, we experienced problems with the warranty dept, although we have a 10-year Ultimate Protection warranty. So we ended up with..."
"Justin diagnosed & fixed my problem quickly, He was polite, professional, & gave me tips on how to prevent the problem in the future. "
"Justin and Robert were on time and did good work"
"Prompt service after hours. "
"Great service and explanation of what services were provided."
"Able to get appointment quickly and the tech was nice and helpful."
"Service rep was VERY GOOD and also very polite and nice. He is the one that I always want to use now that Alpha is in another job area for Strand."
"not only did my technician provide quality service for the job he was there fore...he also showed me a problem I had not noticed (a leak in a pipe) which he then helped a..."
"Tech. Took his time and explained what he did, what Service may be needed, friendly, careful not to dirty anything. Very professional."
"Arrived on time, thorough, informative of status. No hard sell. "
"technicians were prompt and efficient, provided important information, no trash left
"BecauseIvan was super professional, polite, and suggested to me that you guys could provide tankless clean outs that I did not know about!"
"Peter was professional and solved my problem. I don't have any complaints with his service."
"They were able to send a technician within 2 hours of my request and he took care of the problem promptly to keep my house cool."
"He was quick and courteous, there were not any issues with getting our heater inspected/tuned, and he had several helpful recommendations."
"Benji continues the Strand tradition of smart, reliable service. "
"Daniel knew what he was doing and answered any questions I had on the check up."
"Ivan is very courteous and did a great job."
"Jose is very nice, clean and very professional. I am completely satisfied with the service I received! Thank you"
"Ivan was very professional and very thorough and communicated well throughout his entire time at our home doing our fall service check. "
"Julio was on time, professional, knowledgeable and very considerate and neat. I could not have asked for a better service technician"
"Although the technician was able to get my air conditioning started by bypassing the problem. So that was helpful because the house was hot. He then told us that we rea..."
"Miguel was great at problem solving with us. "
"Justin was friendly, professional, helpful and timely.
He was the second person scheduled to come. The evening before, Eric was scheduled between 6 and 8 PM. I wasn't ..."
"Jason was personable, professional and gave recommendations for things I should do in the future but didn't pressure me."
"The technician was extremely knowledgeable and efficient!"
"Service representative is always friendly and professional.. "
"Fast, efficient, pleasant"
"You have the wrong email address and phone number for this customer"
"Prompt, thorough, courteous."
"Tom was efficient and answered every question I had."
"Tech tackled complicated problem efficiently."
"Knowledgeable, efficient, did just what necessary, explain situation clearly"
"timely arrival, through check-up/tune-up "
"Efrain was thorough and efficient in both explaining the necessary repair and executing the repair. He also explained repairs and replacement situations that might be ne..."
"The service technician was excellent. Service provided by Strand was very good."
"Came on time and efficient work ethic."
"The technician was nice, polite and fixed the problem. My problem is the astronomical price you all charge for "Diagnostics". Absolutely ridiculous. My husband "diagno..."
"Serviceman was competent and nice."
"Very personable and got the drain cleaned pronto."
"Prompt, friendly service. Technician explained what was done and provided additional information about our system possibly being obsolete within the next two years when t..."
"I had service on a new system 3 months old put in by Strand Bros. The first serviceman told the problem was my braker being bad and charged me $120. I had the braker repl..."
"The plumbing job itself was done correctly. What I was not happy with was the mess left behind. There was black tar like particles left on the floor, bathmat, bathtub a..."
"The speed of the service was amazing. I called at 2:12 on Labor Day and had a service person at my door and the problem resolved in just over 2 hours. Miguel was very pr..."
"Received great professional plumbing services from Glen for repair of my outdoor connection to my city water supply line. "
"On time, worked efficiently, courteous"
"Josiah was early, was able to determine the issue, fix it, and explain it to me,"
"Based on my recent experience, we will not be renewing our maintenance contract with Strand Brothers. After only 6 weeks from our previous maintenance service in June, 2..."
"The lack of communication from two technicians & dispatch as why appointments were not met. Valuable time was lost waiting for them to arrive."
"The technician arrived early, was quick to do the system check, and very patiently answered all my follow-up questions. He was very friendly and professional."
"Strand Brothers promptly scheduled my service request and the technician that came out (Alex Rodriquez #46) was outstanding! He was courteous, friendly and extremely kno..."
"Tech.(Darin) was friendly, courteous, and professional, "
"The technician was prompt, thorough, and helpful in helping me understand what he was doing."
"Service expert was friendly and thorough "
"No issues. Courteous and timely."
"Knowledgeable and Courteous "
"Tom found dirty filter and UV light out that probably has been out for two years... I get maintenance twice a year.. technicians assured me all is well.. I had to pay $75..."
"Very polite & seemed to know what had to be done and helpful in supplying answers to questions!"
"Darin was very professional and provided very good explanations to all my questions. "
"Completed the task and took care to do the job correctly"
"Billy could have left after he found that we didn't have a second breaker box, but instead he stayed and helped me figure out the issue and get power back to my system. "
"Justin came out last week and determined what we need. He was able to get me scheduled and taken care of right away"
"A technician well versed in his trade, found the problem immediately and took no time correcting it"
"I had 2 technicians, Chris and Dustin. I give Dustin a 10 and the answers below are for him"
"Excellent job and very professional. I appreciate the work Justin did and would highly recommend him to new potential customers."
"Brian was very through about checking both a/c's. He had to battle with an old system that refuses to die but the condensation line clogged up in two places. I was very ..."
"The technician gave us positive feedback on what we were doing right. "
"showed up on time. Completed the service in a timely fashsion."
"We called to have a clogged drain at the kitchen sink unstopped. When Justin arrived he brought his snake in and told me that he might have difficulty negotiating the 90..."
"tech came very quickly and repair the problem very fast"
"Polite, efficient, knowledgeable, pleasant"
"The tech took his time serving the unit and answering my questions about unit care."
"On time, communicated status, fast"
"The work was completed in a satisfactory way and in a very tight, uncomfortable spot. Today I had to call back and ask that someone come back to put the metal cover back..."
"The technician was thorough and kept me informed of everything he was doing. I was happy to understand his process."
"Fast, efficient service and Darin was very thorough."
"He was very professional and explained what he was doing."
"The technician was very thorough and did a great job"
"Front office scheduling is horrible! For the third time in a row, techs were extremely late to appointment. This time, the tech did good work but arrived 4 1/2 HOURS late..."
"Working on a Sunday and getting our water back on!"
"Alex, the tech, was so kind and knowledgeable. He came out on a Saturday in 100 temps and couldn't have been any nicer. He also arrived sooner than estimated!"
"We were notified 30 to 45 min after the request and he arrived 30 min after and fixed our a.c. thank you for your promptness."
"you ll come when you say you are coming."
"The work itself was done to my satisfaction. The issue was the lack of clean up not done. The floor had all kinds of particles that needed to be cleaned up, there was a..."
"Tom was efficient, careful of our house and belongings, and communicated well."
"Kim is awesome!! Very knowledgeable and friendly. Fixed our issue and had us up and running in no time. "
"The service tech was on point knows his stuff about AC"
"very professional and did an excellent job"
"Actual service was great. Technician was fast and knowledgeable. However, the parts required took 3 days to order and there was some confusion regarding what was covere..."
"The man who came for my inspection was professional and appeared to be thorough."
"Service technician was courte1 and efficien.,
"KIM KNOWS EVERYTHING ABOUT OLD EQUIPMENT AND IS VERY RELIABLE. WE HAVE USED HIM AS OUR SOURCE FOR YEARS. THANKS FOR SUCH A FINE EMPLOYEE AND YOUR COMPANY."
"Indecisive answers to the problems and a final fix that worked after several tries but was way too expensive "
"Treated couteously and with respect. The technician was efficient and informative and very nice."
"The technician was very friendly and took the time to explain several things to me. In addition, he gave me some good tips"
"While the immediate problem was solved, we have concerns that the system may have suffered long-term damage, due to failure to provide the system with sufficient coolant ..."
"Isaac was very thorough, friendly and on time."
"Fast, courteous, expert"
"Clean, courteous, capable technician"
"He did a good job of checking everything. But nobody is perfect. They didn't bring a new filter that was asked to do. Still have not gotten the fillter that I paid for. T..."
"Technician was terrible. Terrible communication skills. Very offensive from the start. Came in with a chip on his shoulder. Wouldn't tell me what he was doing or explain ..."
"felt like it was also a sales trip besides checking air conditioner"
"Your Service Agent was thoroughly acquainted with both units and methodically serviced each unit (inside & out)"
"Response to problem was next day. Problem fixed."
"Glen took the time to explain things to me in terms I could understand."
"Techs Isaac - and later Darin - were both great. Courteous and efficient."
"Glen was very professional, really knew what he was doing and took care to clean up and make as little mess as possible"
"They were thorough in checking the AC"
"Justin was a thorough professional."
"The technician redirexted some vents at my request and others he thought would help the distribution of the air flow n the house. He also serviced the unit and it even c..."
"I would give your service technician for this call (and other calls) a 10. However, the front office, I would give a 1 or 2. My last normal service call, despite asking..."
"The technician was very knowledgeable, helpful & professional."
"The technician was friendly and very thorough. He helped us make a decision about purchasing a new unit rather than waiting another year. He also gave us a fair price f..."
"Bryon was professional, courteous and answered all my questions about our AC units and maintenance."
"Billy was courteous ,displayed knowledge, performed the service in a very professional manner, answering all questions promptly."
"Tech was polite and answered questions."
"Original heating and cooling checkup was followed by another technician to turn the breaker back on (the one outside next to the unit) that the original technician forgot..."
"The technician spent more than adequate time checking out the system. He answered my questions completely "
"The tech explained everything he was ding and why."
"Excellent service. Efrain gave advice on AC maintenance and actions to remedy the problem. He was very thorough in his work to clean out our AC condensation drain and tes..."
"Service person was very cordial, explained what he did, and gave me tips for avoiding the same trouble in the future. I was very very pleased. He came within the timefram..."
"The technician you sent was absolutely wonderful!! He answered and did a very thorough job. So courteous. Again he was fabulous. Give him a raise!"
"The first service call regarding the AC not working (low Freon type gas) was fine. The follow up service call to find the leak was okay, but resulted in a condensation le..."
"Kevin was very courteous and vigilant about cleaning the drain clog! I'm so appreciative of his work!"
"Darin showed up at the designated time, was courteous, efficient and took the time to explain what he was doing. "
" Very nice, professional , organized, efficient, knowledgeable. "
"was not able to complete the assignment. He needed to go to the shop for a part and was not able to give a return date for completion."
"Brian was prompt and very friendly and not only gave me tips on how to extend the life of my ac and furnace by showed me what to do and made sure I was comfortable doing ..."
"Service technician was great"
"Surveyed problem and offered best repair."
"Miguel personified professionalism. "
"My technician arrived even before his scheduled time. Billy was very professional, knowledgeable, and thorough. Fast & efficient. "
"2 people came to the annual tune up. one was a trainee. why don't techs bring their own supplies. they asked if i had any vinegar to pour down the line. i thought what i..."
"Alex was very polite and knowledgeable. He was able to quickly diagnose and fix our AC issues, while being more than willing to answer all of my questions and concerns. "
"Darin was great, as usual. He even stopped my air intake grate from rattling!"
"he answered my questions "
"Very fast response. (Called around one p.m., app't set up for four p.m.)"
"Very professional, respectful"
"Very efficient, friendly and professional."
"Service person was knowledgeable and finished in minimal time, though he was very thorough checking out the system.
"It was a tuneup and Darin came near the end of the scheduled time and finished the work promptly."
"Fallon on the gal who took my service request was warm, polite, and knowledgeable. You were able to respond to our need in less than 2 hours late in the afternoon on a Sa..."
"Service was prompt, and the technician expertly and quickly solved the malfunction. The Mr. Slim unit is now running quietly and smoothly, and it's doing its job -- cool..."
"He was on time, friendly and checked all 3 units."
"Detailed service and explanation
"The technician as well as his trainer appeared very incompetent. When the tech was reading the gauge to the trainer, he did not even look at the gauges. I was watching. T..."
"Greg diagnosed the leak problem right away, even though it was not an air conditioner problem."
"I like it when the guys give me the run-down of everything they did, but is didn't happen this time"
"The service was prompt. The service person was excellent and helpful."
"Excellent in every way. "
"He came out to the house on short notice. "
"The first technician did something to cause my air conditioner to ice up. This meant u was unable to use it on a day that was 100 degrees. The second technician determi..."
"Kevin was very professional and knowledgeable about my air conditioning unit. I found him to be honest and very kind. "
"Alex was punctual and very professional in his efforts and explaining what he did and how the problem could be resolved. "
"Darren answered all of my questions,took time to explain the maintenance agreements and put everything back the way it was."
"You made two trips to properly diagnosis the problem and had me spend $240 on a part that wouldn't have been purchased if properly diagnosed."
"SIMPLY THE BEST SERVICE CALL EVER. HE WENT OVER AND ABOVE TO GET ME A SOLUTION"
"Alex Rodriguez #46 always provides exceptional service. He recommends items that might need to be replaced for preventative maintenance. I request Alex whenever my servic..."
"Technician was quick, straightforward and very helpful. Helped me make the best-cost/best-value repair decision but also alerted me to future replacement technologies."
"They were very helpful."
"We were very dissatisfied with the dispatcher service. We have a medically disabled person in our household who is dependent upon air conditioning and were assured when w..."
"Service was excellent, but price was high."
"Salesperson (Moses) was either not knowledgeable or dishonest in the information provided. Also, he was the same person who bid the duct work repair last time and as it t..."
"Fixed the problem quickly"
"I took off work to meet the repairman for our AC around lunch time. He said the problem was a sensor on the unit inside the house. After adjusting it and turning on th..."
"I think that a bill of 564.00 for fixing a leak is somewhat excessive - even for AC work. The only item used was coolant. So a little over one hour of labor costs 564.0..."
"Good job, but it would have been nice for him to do a quick run-down on the service provided. "
"you inflated the price of a part 1100%....over retail....."
"1100% markup on a part is criminal.....$20.37 retail list price for capacitor
titan pro traced 455.....you charged me $244.00....is this even legal?"
"Called svc experts at approx. 1 am and talked to a clerk. He said they're running a 24 hour operation. I thought that was correct. He said someone would call 15 min. b..."
"Eric Lynch came in and did a fantastic job fixing the shower handle in our bathroom. The work was done efficiently and for a reasonable price."
"Eric Lynch is great. He got the job done and saved me a lot of time."
"My A/C unit has been losing refrigerant over time. The previous service tech added Freon but apparently failed to write it up. I have been told my warranty expires in A..."
"Exceeded all expectations."
"your co.has just made a customer for life... our ac broke over night and strand bros. was the only place that could come out and look at it, which you did and FIXED it th..."
"Friendly, helpful and professional technician. Was timely in showing up. Effective during service call."
"On time, technician new what he was doing. "
"Very friendly, thorough,explained everything in detail. "
"on time, professional, knowledgeable, efficient"
"Eric did a great job. He pointed out things that needed to be done. He finished the job in a reasonable amount of time. Because there were quite a few things that need..."
"Brian seemed to know his work very well. He told me the things he worked on and that was excellent customer service. He is a good ambassador of the Service Expert Company..."
"Very straight forward and went over all the options and truthful."
"Prompt, professional, proficient, polite."
"The service rep was at my house within 1 hour after my call requesting service."
"Charged me $138.00 in addition to the $89.00 service call for a 13.00 RETAIL part. Part didn't fix the problem. Said the problem was a motor. Business closed the next ..."
"very quick response to our call, we were informed at each phase of the service as to what was wrong, what was needed to fix it and when the parts and repairs would be com..."
"the service tech was very friendly, informative and on time"
"Tech that came out, Ivan, quickly identified the problem. He was pleasant and realized how important it was to have our AC working. We were having laminate flooring put ..."
"thorough check up performed"
"On time, and friendly, kept me informed what he was doing and about how much longer he would be. "
"Tech arrived late in evening to repair non-functioning AC. Inside temp was >85 and climbing. He arrived. He diagnosed. He repaired."
"Your service technician, Jose, was very thorough, courteous and did not have to be asked to put on his cover booties (a pet peeve of my wife's)! He found the problem quic..."
"There was a mixup with the appointment system but he got the routine service performed and replaced a board under the warranty. Most of all he remembered the case of filt..."
"The gentleman who performed the check of my AC system seemed to be very knowledgeable of his duties. He also told me everything that he did before he left. "
"Nice & knowledgeable technician that was able to fix the problem in under 10 mins! "
"Tanner did a great job, explained what we needed and answered all questions we had. if we have any other issues i hope we get Tanner as our technician "
"Technician provided requested service and told me of issues with my system"
"Excellent communication skills and excellent persistence (went extra mile) by technician."
"Tech Mike very friendly and knowledgeable"
"Informative and knowledgeable"
"Arrived on time and preformed the services needed"
"Prompt service, Mr. Miller was very knowledgeable of both the work and policy. His manner was sure and polite. He was fast, and fixed the problem without delay. Justin..."
"Great customer service from scheduling personnel, to the service technician!"
"He really did a thorough check up and went over all of it with us so that we understood everything."
"Prompt, courteous, professional. Found the issue and fixed it. Very nice technician. "
"Timely, professional and friendly. (Props for being so patient with our daughter)"
"Tom is very knowledgeable and handled issues (my Vivant thermostat) very well."
"very thororough job done. a detailed analysis on system,,,, i hope the tune up was done too!!!!!"
"Explained the results of the system check in detail. Checked indoor filters."
"Polite and considerate and helpful and explained processes. Did excellent work. "
"Technician was very knowledgeable and courteous. "
"The technician arrived on time, knew what he was doing, gave me good advice, and worked around my dogs being in the house (though I think they made him nervous). He even..."
"He was fast and on time."
"Knowledge in their job performance "
"On time. Nothing broke. Filter changed."
"Results of problem was solved with kindness,courtesy and professionalism.
"Alpha is very knowledgable and provides excellent customer service. "
"Great customer service...notification phone contact prior to the tech's arrival!
Tech was thorough and informative!"
"On time and performed service to expectations"
"on time. friendly service."
"Professional, diagnosed the issue promptly, good communication"
"Your prices have come down and are more in line with what other vendors charge"
"They the time and went the extra mile to solve the problem"
"Jose was very thorough and extremely polite. He put up with the fact that I was working, and did his job quietly, without supervision or disruption to my work day. He e..."
"Technician was very professional druing his inspection and maintenance performance. I was impressed by the fact that he covered his shoes in my less than stellar house t..."
"On time and did the work"
"He had to come on a horrible night but was still very nice and helpful. "
"Dave went out of his way to check out my system. He did an excellent job.