"Technician did not come in window they provided. He was a couple of hours later."
"Tech was very thorough and friendly."
"Over a period of four months, we have had Strand brothers come out to work on our AC unit because it was leaking water from upstairs onto the kitchen floor below. Every S...
"Called svc experts at approx. 1 am and talked to a clerk. He said they're running a 24 hour operation. I thought that was correct. He said someone would call 15 min. b...
"Justin's professionalism and helpfulness"
"Good, honest service"
"The technician was on time and was very polite and helpful."
"Did great work! ( I rarely give out a "10")"
"I really liked the second repair man (Billy) that came to fix my AC. He was super helpful and solved my problem. The first repair man only made things worse and created m...
"The checkup was thorough. "
"This process was drawn out by many months. The original pressure water (home/irrigation) valve was very expensive and placed above ground where it was soon hit by cars tw...
"came out when scheduled and diagnosed the problem fairly quickly."
"Miguel was very thorough and had many helpful hints."
"Service was prompt and effective"
"The service technician arrived around 30 mins after our initial request. I am disabled and dependent on a dialysis machine so it was vital that I had a/c for my treatment...
"Complete thorough and proactive maintenance."
"I am very satisfied with this service call, but I am not satisfied at all that it took three visits to get the drain line finally cleaned out to keep my system from short...
"It was a late night call. Billy (I believe that is his name) worked very hard to find the source of the moisture in the AC closet. I called the office to commend him. ...
"Techs are always friendly and helpful. Service is quick."
"Though it was a routine check, Miguel found an issue that previous technicians never mentioned. His supervisor made it right by us and Miguel fixed things."
"Answered all my questions and found simple solutions to my various issues to prevent further leak problems. "
"Because it is Thursday and we have no hot water. We had hot water before your guys did a service call and now no hot water, not a success"
"The technician was professional, courteous and efficient with my time. He was honest with me and helpful with his advice. "
"The technician was very nice and polite.He even put my little dog at ease. I gave a lower rating to question #6 because he was an hour early, which was very, very nice, b...
"you were suppose to order a part for the air conditioner and it was never installed"
"The tech was very professional and did all work.... "
"Problem solved in one visit"
"The tech was a nice gentleman who was not familiar with my Air conditioner and he called his supervisor , Anthony, for help. Anthony was very knowledgeable and showed t...
"Brian was knowledgeable, friendly, and professional."
"On time, very friendly, consummate professional."
"The technician was right on time, courteous, thorough, helpful and explained what he had done."
"Excellent plus professional"
"Fast, efficient, courteous."
"Responded quickly. Technician was quick and helpful. "
"on time and neat"
"Randy was very friendly and informative"
"The service was very good. However, I am still waiting on rebates from a unit I installed in December 2016 which were promised by the salesman when I agreed to install th...
"Did not show up till 1155 did not call and was not aware I had dogs "
"Prompt service. Problem solved in a matter of hours."
"The Technician was professional, friendly and provided additional information about the care and operations of the cooling system. As usual the staff making the appointm...
"Eric Lynch came in and did a fantastic job fixing the shower handle in our bathroom. The work was done efficiently and for a reasonable price."
"Darin was very polite, professional and explained things well."
"I really enjoyed my technician, so I took the time to write this. "
"The service guy worked efficiently. He was courteous, and there were no problems after he left."
"The technician was professional, polite and efficient. In addition to the maintenance he changed the filter, changed the batteries to the thermostat and updated the cl...
"Good job checking both A/C's"
Randy was timely,,very knowledgeable and personable. He went into en-dept explanation of what was checking,an ensuring I understood. I Hope that management/Schedule...
"Brian was thorough and took the steps to make sure our system was in good shape. He was also very informative, telling me what I can do to keep our system in good shape....
"Would have been a higher rating but technician was 30 minutes late to designated 2 hour arrival window. I did, however, receive a call in advance notifying me of the del...
"He was professional, very courtesy. Reviewed all his findings when he was complete and informed me of additional services."
"Eric Lynch is great. He got the job done and saved me a lot of time."
"The technician arrived on time. He was professional, courteous and answered all of my questions."
"Most of the process was too easy."
"Alex the technician was very thorough and professional."
"A/C croaked at noon. Technicians arrived by 3:30, cold air by 4pm. Outstanding! Warranty honored!"
"Technician was very professional and conducted his work. "
"Technician did an excellent job finding the cause of a blown fuse that had been replaced the week before. He was knowledgeable and took the time to make sure problem was...
"The technician was very knowledgeable and answered all my (many) questions."
"The technician himself was a very nice gentleman with very quiet personaltiy. The biggest problem was communication.... he didn't know how to communicate with a Deaf cl...
"My unit did not work last night after being serviced and a part been replaced earlier that day. I called for service after hours, which I had also done two weeks before ...
"Good service, thorough check. I also like Strand's letting us know the tech is en route. "
"Repair diagnosed the problem, informed us of the Repair requirements and quickly performed the repaid"
"The technician arrived early, was informative and professional, & completed the work in a timely fashion."
"Brian was very professional and did a thorough job."
"You did not service me because I don't live at that address and you have not updated your records as I have requested several times you should contact Mr Tamlyn for a ne...
"this was a repeat visit because the tech on the previous visit was less than stela
but on the subsequent visit by a different tech I was left feeling very satisfied.
"Allan came in and turned the water on without asking what the problem was and water went every where on where we were trying to dry. He didn't seem to care that he did it...
"Very quick and courteous and I trust the results."
"He was very professional and thoroughly answered my AC questions."
"Very helpful with advice and explanations. Very personable."
"My A/C unit has been losing refrigerant over time. The previous service tech added Freon but apparently failed to write it up. I have been told my warranty expires in A...
"Prompt, courteous, thorough. Answered our questions and followed through with call back"
"Thought Brian was very knowledgable friendly and honest he did not try to oversell us and that was very refreshing"
"On time, polite, professional."
"Peter worked fast, seemed to know his job and was very friendly. Best of all, he said he couldn't find any problems with our unit."
"Peter is very good"
"The courtesy, thoroughness, and professionalism of the technician."
"We were finally able to get service out after 3 attempts. The first time was a no show and they explained that it was scheduling error and they would call us to set up a...
"I was happy that a serviceman came the day I called--even on a holiday weekend."
"Exceeded all expectations."
"The technician spent a significant amount of time giving me advice on care for the system, explaining possible reasons why it was shutting off (backed up drain line?) and...
"This last visit was NOT to service our AC system as much as it was to train a new employee. We feel that the service was not as complete as before. Too much time showi...
"The technician. "
"The technician worked very efficiently, cleanly, was very friendly and polite"
"Technician was very polite and patient despite the fact that it was very late and I apparently didn't have a problem after all. "
"The Technician was on time, he was friendly, and helpful in explaining things to me."
"technichian was great"
"Good service. Tech was on time, competent, and polite"
"Miguel was very professional and explained clearly"
"Randy was very knowledgeable, professional and personable. I don't ever give excellent ratings but, in this case, Randy deserved it. "
"William came out promptly on a holiday and diagnosed and fixed our ac problem. "
"Came late at night and expertly fixed the problem"
"Randy tried everything he could to correct the problem. His ideas of how to fix the draining problem worked because today at 95 deg. the AC is creating a large amount of ...
"Mr Carson conducted a thorough plumbing system inspection. (I do not have records of the inspection being completed before this time.) He was very courteous and patiently...
"Prompt service, courteous communication, thorough check up"
"Tech explained what he was doing and why."
"Nilsen was very efficient, courteous and very knowledgeable "
"The job was done quickly, the technician was friendly and answered questions and explained things."
"Good tech, friendly. Has been here before and points out things that need to be replaced and doesn't try to sell things that aren't necessary."
"The service was done quickly and well. The cost was covered by warranty."
"I was satisfied with the service provided by tech, Alex Rodriguez (# 46). He checked our unit thoroughly and provided excellent customer service. He was courteous, answe...
"Tom was very conscientious, even flushing from the inside and using gauges that minimize the loss of refrigerant."
"Wish I didn't need a new system, but that's the way it ended up."
"The two technicians (Gio and Osiel) worked diligently, did not waste time; completed their tasks and cleaned up so there was no evidence that they has been there. Additi...
"Because it took multiple visits to fix the problem."
"Good technician and quick to fix the problem."
"He did a thorough inspection, and even cleaned the coils on the compressor."
"on time; courteous, knowledgeable"
"Peter is always professional, personal and efficient.
I always request him by name whenever service is required. "
"Immediately identified problems "
"Actual arrival, fix the issues, was able to also change filters. "
"Randy was very accurate. This man knows his business. Fantastic"
"your co.has just made a customer for life... our ac broke over night and strand bros. was the only place that could come out and look at it, which you did and FIXED it th...
"Diagnosed and solved the problem quickly. Jose provided all the details I was asking for and had the problem fixed fast."
"Josiah is quite possibly the best HVAC technician Strand Brothers has sent out to work on my system. He did a thorough job debugging the problem, and did a great job expl...
"William was knowledgeable and competent. He also educated me on how to maintenance the unit better. Nice guy."
"Miguel has been the best technician we have worked with to date. He has great communication skills. He took the time to show us that we had too much refrigerant in our ...
"The technician was professional and courteous. He did a good job explaining what he was doing and why he was doing it."
"It would have been a 10, except that the representative showed up 30 minutes early. Your phone folks called to say he would be early, but with only 5 minutes notice! "
"great customer service"
"Our service tech was extremely knowledgeable, very courteous, and did a thorough job ... taking his time to insure everything was functioning properly."
"Tech showed up 45 minutes late. My filters that I ordered were not delivered."
"The service man told me everything he did. Very nice."
"The Technician seemed very thorough in his explanation of my HVAC system and the issues with it."
"Tech was very informative "
"The tech was very thorough and answered any questions I had; he was excellent."
"Louie was very knowledgeable and pointed out several items to be award of in the future. It was a real pleasure working with him. "
"Technician very helpful and professional. "
"I was given an appointment that was within a few hours of my phone call. The technician was friendly, polite and efficient and had my AC fixed very quickly."
"Good service, very polite & informative serviceman."
"dependable, on-time, friendly and fast"
"On time and explained what I needed to do regarding the periodic drain flushing."
"Our Service Tech. arrived early, was very professional and knowledgeable, and was respectful regarding our home. When the storm blew in, bringing lightning and rain, he a...
"Punctual. Polite. Told me what he was doing and why. Gave me information on how to keep my system running smoothly and efficiently."
"knowledgeable and polite"
"The technician was very courteous and professional and he took great pains to not track in anything from the outside."
"Alex has been and will be our man to care for our system. He is the Best !!"
"Peter was thorough & efficient. I renewed my HVAC & plumbing contracts with him under a combo plan. He was very careful in documenting the actual dates the contracts wou...
"Tom was a great guy to talk to "
"Peter arrived promptly for each of two visits. He was very knowledgeable and took time to explain the problems to me clearly so I understood what had happened and what ne...
"Tom provided prompt, courteous service with an accurate diagnosis of the problem and replace the affected part. He also found a loose wire that should have been attached...
"The tech jumps right in, figures out the issue and completes the repair while explaining the step by step process."
"Benji is just wonderful!! Arrived on time, was neat and clean - and wore shoe covers when he walked on the carpet, and he was so efficient and thorough. He did a complet...
"Timely and professional"
"Kevin did a great job. He communicated clearly and answered all of my questions. He had a positive attitude. "
"Friendly and helpful."
"Very prompt and professional service. "
"The technician pointed my unit was installed in a poor location next to dryer vent , he contacted his supervisor to reinstall correctly. Originally installed by Strand a...
"The technician was not knowledgeable of the services that had been done at my address previously. I felt he was trying to swindle me since i was a female. "
"YOUR TEAM WERE VERY PROFESSIONAL,,,,THANKS"
"Tech arrived on time for one and he was very professional. Checked AC and made recommendations. Without having to do it, he changed the air filter for me. And he answere...
"On time, technician new what he was doing. "
"On time very through"
"They were very knowledgeable and I appreciated that they wanted to do what was best for me."
"Unfortunately, the 1st technician (Friday) crossed 2 wires on one of our compressors so it was not cooling later that evening. He also did not clean out both compressors...
"On time, polite, quality service, good explanation."
"Technician was helpful in advising me about operation and care of my unit. "
"We have lived here for nearly 7 years and the system has been checked previously. However, it was not checked as thoroughly as it was today. "
"It appears that all my questions were answered, and everything works well. All the paperwork was legible and this is important to me. I want to have good records of al...
"Alex was efficient and informative."
"My AC was not working properly and the response was prompt and effective."
"courteous, professional, helpful"
"Darin did a great job and was very thorough and polite."
"professional service provided"
"On time and trustworthy technician"
"Tec was knowledgable of his work."
"Arrived on time."
"Your tech Carlos was able to come and figure out the problem w/toilet and then was able to let me know. I had 2 choices for the repair. Carlo fixed the minor problem, but...
"Alex was great and fast "
"My wife and I were very satisfied with Efrain's service. He is prompt, courteous and helpful. I wish I could say the same thing about Strand Brothers in general--they ins...
"Show up on time and do their job."
"I realize Peter was working late on a Saturday, and, understandably, was trying to get the job done before a storm blew in, however, he was initially a little 'short' wit...
"Brian was very efficient and gave me a very expert service to our ac system."
"I was told my compresser was dead and I needed a new one. I asked service man how he determines that and he showed me an electronic device with colors on it that shows it...
"he was efficient and thorough ..."
"Tech was professional and knowledgeable "
"Nilsen was thorough, polite and very knowledgeable. He treated my home with repact"
"Benji was on time, explained exactly what he was going to do, also installed a new filter. Very personable and competent."
"The tech was timely, courteous and efficient. His service went above and beyond what I expected."
"Because we had requested a particular technician that is familar with our house and someone else came out. The techician did a good job, but again this added a learning ...
"Always prompt, courteous, explain what's being done and been done. "
"The technician, Nilsen, was very professional and pleasant to interact with. Because of his honest, thorough and knowledgeable review of the service he provided, I decide...
"Your service tech - Peter - was outstanding. Have known him for the last many years when he provided service for our system. He typifies an outstanding employee and is...
"Brian was very thorough inspecting the units. Answered all my questions. Would have him come back"
"Very friendly, thorough,explained everything in detail. "
"On time did his job talked to us about our unit and left"
"The technician provided excellent customer service and explained what he was doing thoroughly."
"The service expert (Alex Rodriguez) was very courteous and professional. He was very conscientious about doing a good job. "
" The technician was personable and knowledgeable. It's the second time this year he's worked at my houses, and I feel confident and comfortable with him. "
"Alex was wonderful!"
"Darin provided a very thorough explanation of the inspection."
"good tech , curteous"
"Came on time and informed me of work done"
"He explained that I needed a new UV bulb and indicated that he would return when the bulbs were in stock."
"Professional & on time"
"Darin seems very knowledgeable and confident about his assessment of our AC problem. He didn't hesitate to take extra time when the problem we had with our unit made itse...
"I was concerned that my AC system is more than ten years old. Sherronte very patiently answered my questions and put my mind at ease. He was very thorough and explained...
"Because of Alex Rodriguez # 46 . . .
Alex is most professional and attentive. He is a pleasure to word with and I would only want Alex as my Service Technician. I will...
"Quality service from a friendly tech."
"Benji was all I could ask for - on time; courteous; knowledgeable; able to advise me about maintenance. He is one of the best service providers I've seen - I'll ask for ...
"Very thorough in his service of our air conditioner, checking units, changing filters and clearing out of condensation lines."
"very polite, courteous and informative, "
"Nilsen was very polite and easy to work with. I felt that he was very honest and straight forward and he took the time to make sure my needs were met as did the supervis...
"Technician was on time, courteous, and thorough."
"Efrain provided excellent service. He was extremely thorough and diligent. The type service person that will cause me -- a long time customer -- to remain a customer. "
"Appreciated technician cleaning drain. "
"Technician was thorough in his assessment of the AC problems and recommended I have the AC checked in a month to see if the R410A is still leaking. The leak will need to...
"Company kept billing me at two different rates and it was confusing until tech reviewed both bills and provided policy matters. Also, surprised at recommended service for...
"The technician was very knowledgeable and he explained to me everything that he did and any problems that may occur in the future."
"Have worked with the technician before. He's very knowledgable and gave us excellent advice."
"The plumber was quick, efficient and left the area clean."
"Kim Winkel knows our equipment well, and always maintains it as carefully as if it were his own. We've depended on him for several years now, and have always been comple...
"WAS ON TIME"
"He is through and works through all the details."
"Serviceperson along with a trainee was quick, efficient, and courteous."
"Was on time-did a complete job."
"did a good job & keep me informed about what was needed to be done"
"Friendly, helpful and professional technician. Was timely in showing up. Effective during service call."
"on time, professional, knowledgeable, efficient"
"Eric did a great job. He pointed out things that needed to be done. He finished the job in a reasonable amount of time. Because there were quite a few things that need...
"Brian seemed to know his work very well. He told me the things he worked on and that was excellent customer service. He is a good ambassador of the Service Expert Company...
"Very straight forward and went over all the options and truthful."
"performed as expected"
"Prompt, professional, proficient, polite."
"The service rep was at my house within 1 hour after my call requesting service."
"Charged me $138.00 in addition to the $89.00 service call for a 13.00 RETAIL part. Part didn't fix the problem. Said the problem was a motor. Business closed the next ...
"very quick response to our call, we were informed at each phase of the service as to what was wrong, what was needed to fix it and when the parts and repairs would be com...
"the service tech was very friendly, informative and on time"
"Tech that came out, Ivan, quickly identified the problem. He was pleasant and realized how important it was to have our AC working. We were having laminate flooring put ...
"thorough check up performed"
"On time, and friendly, kept me informed what he was doing and about how much longer he would be. "
"Tech arrived late in evening to repair non-functioning AC. Inside temp was >85 and climbing. He arrived. He diagnosed. He repaired."
"Your service technician, Jose, was very thorough, courteous and did not have to be asked to put on his cover booties (a pet peeve of my wife's)! He found the problem quic...
"There was a mixup with the appointment system but he got the routine service performed and replaced a board under the warranty. Most of all he remembered the case of filt...
"The gentleman who performed the check of my AC system seemed to be very knowledgeable of his duties. He also told me everything that he did before he left. "
"Nice & knowledgeable technician that was able to fix the problem in under 10 mins! "
"Tanner did a great job, explained what we needed and answered all questions we had. if we have any other issues i hope we get Tanner as our technician "
"Technician provided requested service and told me of issues with my system"
"Excellent communication skills and excellent persistence (went extra mile) by technician."
"Tech Mike very friendly and knowledgeable"
"Informative and knowledgeable"
"Arrived on time and preformed the services needed"
"Prompt service, Mr. Miller was very knowledgeable of both the work and policy. His manner was sure and polite. He was fast, and fixed the problem without delay. Justin...
"Great customer service from scheduling personnel, to the service technician!"
"He really did a thorough check up and went over all of it with us so that we understood everything."
"Very Professional "
"Prompt, courteous, professional. Found the issue and fixed it. Very nice technician. "
"Timely, professional and friendly. (Props for being so patient with our daughter)"
"Tom is very knowledgeable and handled issues (my Vivant thermostat) very well."
"very thororough job done. a detailed analysis on system,,,, i hope the tune up was done too!!!!!"
"Explained the results of the system check in detail. Checked indoor filters."
"Polite and considerate and helpful and explained processes. Did excellent work. "
"Technician was very knowledgeable and courteous. "
"The technician arrived on time, knew what he was doing, gave me good advice, and worked around my dogs being in the house (though I think they made him nervous). He even...
"He was fast and on time."
"Knowledge in their job performance "
"On time. Nothing broke. Filter changed."
"Results of problem was solved with kindness,courtesy and professionalism.
"Alpha is very knowledgable and provides excellent customer service. "
"Great customer service...notification phone contact prior to the tech's arrival!
Tech was thorough and informative!"
"Did not fix the issue"
"On time and performed service to expectations"
"on time. friendly service."
"Professional, diagnosed the issue promptly, good communication"
"Your prices have come down and are more in line with what other vendors charge"
"They the time and went the extra mile to solve the problem"
"Jose was very thorough and extremely polite. He put up with the fact that I was working, and did his job quietly, without supervision or disruption to my work day. He e...
"Very professional "
"Technician was very professional druing his inspection and maintenance performance. I was impressed by the fact that he covered his shoes in my less than stellar house t...
"On time and did the work"
"He had to come on a horrible night but was still very nice and helpful. "
"Dave went out of his way to check out my system. He did an excellent job.
"Strand Brothers followed up with ME for my 6 month check up. I didn't not have to contact Strand Brothers. Thank you. "
"Technician very professional. Husband is not easily impressed and he said Jose did a good job."
"T, HE TECS THAT REPLACED THE COMPLETE A/C SYSTEM WERE VERY PROFESSIONAL,"
"Technician was very courteous and explained in detail what was wrong and what needed to be repaired."
"Tech seemed professional and efficient."
"The technician was thorough and brave. He went on the high roof."
"Fast & Prompt"
"Ambient temperature still remains two degrees below setting."
"Technician was very organized, swift, and (I believe) thorough in his check up of our system. Of course, the condenser unit is brand new so not much was necessary for hi...
"Zumel was very friendly, courteous and knowledgeable. He answered all of my questions and made sure I understood everything he was doing. He cleaned up after himself and...
"Technician was efficient, polite,went out of his way to answer questions and provide exceptional service. "
"VERY GOOD AND PROFESSIONAL SERVICE"
"The tech was great but we called at 6:00 p.m. on Saturday and I waited up until around 2:00 am in the morning before I finally received a call saying they would not be th...
"Courteous and professional "
"Courteous effective service. "
"Friendly technician arrived on time, wore foot coverings and worked quickly"
"fixed the problem quickly and competently"
"Very thorough, considerate, and handled my questions with knowledge and courtesy. "
"Again as in survey 4644."
"Bernie was prompt , very thorough, professional, and polite."
"The Tech was great, the phone support was great until Sonia (around noon), took over was not very good. All the original phone interactions were great! In the end Sonia...
"Friendly guy. Very nice.."
"Alex was clear, straightforward, trustworthy, and professional. Excellent service!"
"Ricky at the office was very understanding of my problem and assured me they would send someone out in same day."
"Leon is friendly and helpful and knowledgable. "
"He was polite, very careful in my home, and answered every question that I had. (I'm 88 and hard of hearing so that took a lot of patience!!)"
"Bernie did a great job today all on his own. You could tell it was a 2 man job, but he handled everything with great care being on his own and had the most positive atti...
"He found one coil with low pressure then he though the coil is leaking and need to be replaced. He quoted $2800.00 to replace the coil. Later, a salesman told me that the...
"Alan was very prompt and informative. Very personable. "
"Great customer service by all the staff that we dealt with during our a/c crisis. We felt that we were treated with courtesy & respect by all."
"We've been using Calverley here at this home for almost 20 years, work, service, professionalism has always been top notch."
"On the inside A/C Unit, the Tech said the unit had a Freon leak, but he could not find where the leak was. The Tech said the air filter needed to be changed, but he did ...
"George did a great job and checked everything."
"He worked diligently to diagnose and repair the issue."
"This rating refers to the technician (William) only. He was prompt, efficient, and explained things clearly. I feel that the company's description of their Maintenance ...
"He was very professional and answered questions that I had."
"he informed me what he was doing and was knowledgeable"
"I think $750 for a fan motor and capacitor was too high. I could have bought for $52. "
"Tech explained everything and was very professional. Gave great service even though I could tell he was tired."
"Carlos, is always on time. Polite, explains everything about the job. He is very clean & neat about the area that is being worked on. I always ask for Carlos when any pl...
"See 4 page report sent to Michael"
"Leon was very thorough and explained things well."
"As usual, the technician was professional, he wore booties while in the house, and did a good job on inspecting my A/C for the upcoming summer heat. I would recommend yo...
"Your service agent came today and this has to be the shortest maintenance check we have ever had. Hope all of the work was done.
One thing I noticed was that the serv...
"I like the courtesy calls from the office and from the technician prior to arrival"
"Phone call was answered promptly when I called at 4:30 am, and the technician was here before 10am"
"I was extremely pleased with the Technician's service. However, I was extremely disappointed with the arrival time. The service time was planned between Noon - 2 pm. D...
"The tech serviced our unit with great knowledge and ability! "
"The service was excellent, punctual and he did a great job. My A/C is working better."
"AC system is working now"
"The tech was friendly and explained before he started on what he what going to do to maintain my account unit."
"Great explanation of what was happened with the AC"
"Professional and courteous. "
"It took several times, as I stated in the previous survey. I was getting very frustrated as a routine service call turned into a long ordeal. A replacement part triggered...
"The technician informed me I needed 1 lb of refrigerant. I was told by Service Experts when I purchased the unit that it was a sealed system and therefore did not lose re...
"The font size is too small"
"Your service technician was prompt and very helpful. Explained the cause of our AC problem and explained that he would be happy to be back if there were any other proble...
"Eventless. Nothing found or done above checking."
"Very polite and efficient service technician. Dispatch kept me informed as to estimated arrival time"
"Very nice, did the job, helpful."
"Technician was very personable and professional."
"No issues with the service itself, technician was on time, received a call beforehand to know he was coming, he was polite and efficient."
"Our air conditioner failed the afternoon before we were leaving on vacation. Your technician, Joe came out that same evening and advised that due to the age of the system...
"Purchased A/C and furnace 5 yrs ago for 6,500. Representative agrees I should not be having the problems with the system so soon. Offered to buy system back at half the p...
"Good and polite as usual."
"I appreciated the technician's attention to detail. He did not rush through the inspection."
"It is has been a three day process. After regular service and replacing a part, the a/c stopped working. Alex came checked things and it worked for about 20 minutes, and ...
"Dre did an excellent job: quick, clean and professional. I must say I was very surprised at the fees for such a simple job, a thermostat replacement. The stat was under ...
"I am pleased that Strand Bros honors the P&L Warranty I purchased from another AC company. Technician polite, professional and knowledgeable. Strand and its technicians a...
"Eric Banda represents your company very well. He's very professional and respectful and well-mannered. That speaks volumes about the service technician who is represent...
"Vince was a very pleasant person, and seemed to know what he was doing. My unit is only 3 years old, so I didn't expect to find anything that needed repair, I just wante...
"Came at a good time, and got to work and finished in a timely manner.
"Listened to our concerns and looked into them professionally"
"Technician was prompt, courteous and professional. He reviewed all work done before he left."
"The gentleman was prompt and efficient. Did the job without problems or trying to push sales (as some have in the past).
BTW, I don't give 10's unless you descend from...
"The technician was very professional and provided excellent service."
"Seemed committed to very good service"
"Always impressed with the polite manners of service techs. Uses care to protect home from outdoors tracking in. Gives full explanations of any service needed."
"Eric explained everything to me clearly about what we needed, and that a part had to be ordered. He was also very friendly!"
"Dre was excellent so I gave him a 9. I don't do 10s."
"Very informative ."
"Worked around scheduling problem and got it done quickly. Courteous serviceman. "
"Found the problem very quickly, unlike the last guy you sent out for this problem who could not find it at all."
"Dre did his job efficiently "
"A/C went out in the middle of the night last night. I called at 8am and the tech, William, was here at 9:30. He fixed the problem in 5 minutes. Very courteous and knowled...
"Professional and knowledgeable"
"knowledeable, efficient, professional and friendly"
"The service was excellent but I don't give 10s."
"Dre was very professional and the office kept in touch to let us know when we would have service."
"Very professional and courteous. Have been a customer for a number of years, always have had excellent techs."
"Called beforehand, arrived when expected, friendly and professional."
"Highly professional , knowledgeable Service Technician - Great Job -"
"The technician was very knowledgeable about the system and helpful in explaining the issues. "
"We have been using this service for several years. Every technician is always professional, efficient, and courteous. We feel confident that they are taking care of ou...
"The technician was very thorough and respectful and did a very good job."
"Dre did an outstanding job on today's repair."
"He explained things everything he was doing and gave tips to keep my A/C in good working condition."
"Always thorough inspection and works effectively.
"Your tech was very proficient and informative on what he was doing, did do, and professional in every way. Be nice if we got him again for our next services.
If there i...
"Professional, courteous and efficient. "
"He got the jop done quickly and was a friendly person."
"Over the years we have had may technicians service our A/C. Bernie Garcia has been by far the most thorough, knowledgeable, personable and accommodating of all. He was th...
"Dre was attentive to my concerns, and explained while showing me the problems and fixes to our compressor."
"Technician made me aware of the need for a dryer part for our condenser@ $164.00. We have been w/ Krueger & Service Experts since beginning. Why are we notified of needin...
"The tech Eric Banda was very customer service oriented.& did not try to sell me something I did not need."
"Dre was very professional. He explained everything he was doing, and was clear and honest about our options regarding his findings. He was very careful around our new do...
"George was very thorough and explained everything well."
"Good scheduling. Known service tech. William is punctual, courteous, and helpful. He performs a thorough assessment and patiently explains issues related to the performan...
"Bernie was very courteous and helpful with questions I asked him."