How do I Choose the Right AC Repair Company in Austin?

April 03, 2015

Dealing with an AC repair can be one of the most frustrating things to encounter as a homeowner. Not only does it mean you have a broken air conditioner and must be without a comfortable home for an undetermined amount of time, but you have to find time to get it repaired. All Austin AC repair companies aren’t cut from the same cloth either, so be sure to ask the right questions the next time you need an AC repair.

Do You Have Local References?

Heating and air conditioning equipment is a big investment and is critical to keeping a comfortable home. That’s why it’s so important to hear from local Austin citizens about their AC repair experiences. Those same residents have been where you are and picked Strand Brothers Service Experts for a reason. While it can feel a little awkward chatting with someone you don’t know about AC repair, they can offer you an honest, unbiased opinion of the services they had done.

Can You Provide a Detailed, Written Estimate?

It’s one thing to talk about AC repair costs on the phone, and quite another getting a detailed outline of what is to be done and the cost associated with the work and parts included. Not only does it guard you as the consumer, but it also makes sure that the AC contractor is doing everything they’re supposed to. Having something to keep both parties in agreeance can be great, especially if something unexpected comes up on the day of your AC repair.

Are You Licensed, Bonded, and Insured?

When Strand Brothers Service Experts receives calls from possible customers asking these types of questions, we’re thrilled that our customers are doing such a deep background check. Proving that we’re licensed (permitted to complete the work in Austin), bonded (financially backed by a bonding company in the instance of a claim being filed), and insured (to avoid you from being held liable should a worker be hurt) is what separates the true pros from the more shady air conditioning companies out there. A good AC repair company is more than willing to show proof of all of these so that everyone can be on the same page.

Of course, these aren’t the only questions that need to be asked when it comes time for AC repair, but at Strand Brothers Service Experts, we feel confident in using these as a starting place. So next time you’re in need of AC repair and need a reliable, trustworthy air conditioner service company in Austin, give us a call at 512-592-3072 or set up an appointment with our online scheduler.

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Our Health and Safety Commitment
At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.