How Do I Choose the Right AC Repair Company in North America?
When your air conditioner breaks down on a steamy summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the best AC repair services in North America, how do you know where to turn? Follow these 10 recommendations when choosing an HVAC repair company to help you feel confident about the service provider you select.
1. Read Customer Reviews
Many property owners begin their search for an air conditioning repair company online. While you’re on your computer, phone or tablet, be sure to read feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are helpful when hunting for an AC repair company. Find out which companies the people you trust have employed for HVAC repair in the past and whether they had a good experience. This firsthand insight and the opportunity to ask specific questions can help you make an informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A particular company may clearly be the best, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge extra fees for going on service calls outside their normal coverage area. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, determine if they’re able to come to you for an added cost. Thoroughly weigh your local alternatives before deciding to pay a higher amount for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners seem to malfunction at the most undesirable times. Choosing a company that offers emergency services is essential if you need punctual, reliable assistance on a Friday evening or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s website, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s commitment to excellent craftsmanship and professionalism. Look for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company abides by industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any professional, verify that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to operate legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while the company's crews are making the repair. Ask for proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of providing quality service very likely has the experience needed to handle complex HVAC breakdowns. Find out how long the company has been operating. Then, ask a technician whether they have previously worked on the problem you need fixed. This type of experience is imperative to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is vital when dealing with any company. The HVAC repair company you select should be responsive, attentive and able to answer your questions. Look for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Obtaining several quotes helps you identify a company that offers competitive and fair prices. Be wary of companies that provide low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees at the end. The most trusted companies provide thorough and transparent quotes up front, making sure you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and give warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you move forward with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC professional doesn’t have to be challenging. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to disrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Austin.