How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you have a Nest Thermostat you probably read about the recent problems and may be living in fear of losing your home’s heating abilities in the dead of winter.

But fear no more!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For more detailed instructions, go to their Nest Support page. For a quick summary, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not correctly charging the battery, or turning off completely. Nest says to try recharging and restarting your thermostat to fix the issue and get it up and working again.

Indications of this issue include the following:
  • the thermostat being offline in the Nest’s mobile app and disconnected from the Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to turn off
  • the thermostat’s animations are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat is turned on but you can’t control it or it’s performing slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

CAUTION: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DON’T.)

After roughly 10 minutes of charging, disconnect the Nest Thermostat from the USB charger. If the thermostat has turned on while plugged in, shut it down and then turn it back on again, manually restarting the system. Once it has completely restarted, plug it back in to fully charge. After another hour of charging, disconnect the Nest Thermostat and reattach it to its base.

You should be ready to rock and this point, but again, for more completed instructions and information, go to Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some experts. Enter us! If Strand Brothers Service Experts put in your Nest Thermostat, please feel free to call us at 512-592-3072 or schedule an appointment online. If your Nest Thermostat was not put in by Strand Brothers Service Experts, please contact Nest Support here.

Also, do not let this issue concern you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is honestly saving money for you daily. When set it up properly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings every day, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.
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