Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a gentleman named Jimmy from the Raleigh area who told Service Experts about a remarkable project he was in the midst of for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She relies on a wheelchair to move around and her home was not wheelchair compatible, mostly because of the size of the wheelchair. When Jimmy became aware of the situation, he considered remodeling the Tracy family’s residence to make it completely wheel-chair accessible. However, due to the age of the home, remodeling was going to be a bigger job than he realized. Looking for another way, Jimmy chose to try transforming the Tracy family’s carport into a wheelchair compatible apartment, which would come complete with Kyla’s own bedroom, bathroom, playroom, and kitchen area.

Thrilled to have a working plan, Jimmy began calling local contractors, including building supply companies, plumbers, and electricians and all of them said they would be honored to help and donate services and supplies. He contacted Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) piece of Kyla’s new apartment. Two of Service Experts residential sales consultants went to Kyla’s home to find out more about the remodel and were in awe of how intelligent and kind Kyla was and they decided they had to be involved.

Kyla’s father, Jared Tracy, said he expected to pay for the $12,000 HVAC equipment for his daughter’s new apartment, but with the generosity of Lennox and RE Michel, the team at Service Experts was able to hand the Tracy’s an invoice that read:

“We’re more than honored to present you with a total HVAC (heating and air conditioning) system free of charge as long as we can all get hugs.”

The employees at Service Experts of Raleigh were humbled to help provide such an extraordinary girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. But it’s not over yet. The Tracy family is working to purchase a wheel-chair friendly van to better transport their family. To read more or to contribute to Kyla’s van, please click through to their GoFundMe account.

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