What to Expect During an AC Repair Appointment

June 25, 2016

So, all of a sudden your air conditioning system needs repair at your Austin home and you don’t know what that entails. It’s stressful enough to let an A/C system repair technician into your home, but then to not be sure what they’re going to do tends to add another level of anxiety. But fear not! Strand Brothers Service Experts is here to inform you on the basic AC repair process so you can be informed when an expert air conditioning service technician needs to visit your home.

AC Repair Starts Simple

When the service tech arrives to your home, the first thing they will most likely do is request to see your thermostat. It might seem silly, but they need to check it to confirm that it’s not simply a thermostat settings issue. The technician will confirm the thermostat is set to cool and then reduce the temperature to see if that will start up the AC. A faulty or incorrectly connected wire could be the culprit that’s preventing you from having a comfortable home.

If there is still an issue, the technician may request to see your circuit breaker box. They will probably set the circuit switches to off and then back to on to see if that activates the AC.

Getting to the nitty-gritty of AC Repair

The technician will then probably ask you to see the AC system. Like a doctor, the service tech will commence their trial and error testing process. There are several variables that could be the reason for an air conditioner that isn’t functioning properly, and it’s up the repairman to explore all the possible reasons starting from the most frequent issues to the least. The diagnostic process could take anywhere from five minutes to an hour, possibly longer.

During the AC diagnosis, they will most likely check the air filter to make sure it’s not obstructed or in need of replacing. They will inspect your air conditioner’s refrigerant levels, make sure the air condenser fan is rotating properly, confirm that the size of your air conditioning system is suitable for the size of your residence, and check the electronics, safety controls, and wiring.

Have answers, will fix

Once the AC technician has determined the issue, he or she should explain all your choices to you. The discussion will typically start with the service tech explaining what the issue is, what part (if any) failed, how or why it died, and how that part makes your air conditioner operate.

The technician will then go into your courses of action, which will entail replacing the part and fixing the issue, but could also include upgrading parts of the air conditioner, the air conditioner itself, or your whole HVAC system. In some cases, it may make more sense to invest in a whole new heating and AC system, specifically if the A/C system is past its prime, or susceptible to breaking down again and end up with you spending more on A/C system repairs in the long run. The service tech will discuss how much time, effort, and cost it will take to resolve the issue.

The repairman may at this point explain what could have prevented the trouble or part failure and how to prevent a future issue from occurring. This usually includes being proactive with annual maintenance, which not only helps stop an A/C system breakdown, but in most cases also keeps your AC system’s warranty valid. Most expert air conditioning repair companies will offer a yearly maintenance plan so you don’t have to worry about making future heating and cooling tune-up appointments for your home.

At the end, they will discuss the process for repairing the failed part or correcting the issue. If you decide that air conditioning repair is better for you than purchasing an upgraded air conditioning system, the technician will order any parts necessary and plan your next appointment to fix the A/C system. Or, if the necessary part is already obtainable on their van, they will begin the air conditioning repair work with your consent.

Remember that throughout Austin your system is in good hands with Strand Brothers Service Experts. Our service techs are NATE-certified and have been through extensive background checks so you can feel confident with the men and women we send into your home. If you ever come across any questions about your A/C system or what to expect with your A/C system repair, give us a call around the clock at 512-592-3072 and we’ll be happy to explain the process.

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