What to Expect During an AC Repair Appointment

June 25, 2016

So, suddenly your air conditioning system needs repair at your Austin home and you’re not sure what to expect. It’s nerve-wracking enough to let an A/C system repair technician into your home, but then to not know what exactly they’re going to do tends to add another level of anxiety. Not to worry! Strand Brothers Service Experts is here to inform you on the basic AC repair process so you’ll be informed when an expert AC service technician needs to visit your home.

AC Repair Starts Simple

When the service tech arrives to your home, the first thing they will most likely do is request to see your thermostat. It might seem silly, but they need to check it to make sure that it’s not simply a thermostat settings issue. The repairman will verify the thermostat is set to cool and then lower the temperature to see if that will start up the AC. A faulty or improperly connected wire could be the culprit that’s preventing you from having a comfortable home.

If this doesn’t fix the problem, the technician may request to see your circuit breaker box. They will probably set the circuit switches to off and then back to on to see if that activates the AC.

Getting to the nitty-gritty of AC Repair

The repairman will then probably ask you to see the AC system. Similar to a doctor, the service tech will commence their trial and error testing process. There are many things that could be the reason for an air conditioner that isn’t functioning properly, and it’s up the technician to explore all the possible reasons starting from the most common issues to the least. The diagnostic process could take anywhere from five minutes to an hour, possibly longer.

During the AC diagnosis, they will probably check the air filter to confirm it’s not obstructed or in need of replacing. They will inspect your air conditioner’s refrigerant levels, make sure the air condenser fan is rotating properly, confirm that the size of your air conditioning system is right for the size of your residence, and check the electronics, safety controls, and wiring.

Have answers, will fix

Once the AC technician has determined the issue, he should explain all your choices to you. The conversation will typically start with the service tech explaining what the problem is, what part (if any) died, how or why it failed, and how that part makes your air conditioner operate.

The technician will then go into your options, which will entail changing out the part and fixing the issue, but might also include upgrading parts of the AC system, the air conditioner itself, or your whole heating and AC system. In some cases, it may make more sense to invest in an entire new heating and AC system, especially if the A/C system is past its prime, or susceptible to breaking down again and end up with you spending more on A/C system repairs by the time it’s all said and done. The service tech will explain how much time, effort, and cost it will take to fix the problem.

The technician may at this point explain what could have prevented the trouble or part failure and how to prevent a future issue from occurring. This usually includes being proactive with annual maintenance, which not only helps stop an A/C system breakdown, but in most cases also keeps your AC system’s warranty valid. Most expert AC repair businesses will offer a yearly service plan so you don’t have to think about making future heating and cooling tune-up appointments for your systems.

At the end, they will explain the process for repairing the failed part or resolving the problem. If you decide that air conditioning repair is better for you than purchasing an upgraded air conditioning system, the technician will order any parts necessary and plan your next appointment to fix your A/C system. Or, if the part required is already handy on their truck, they will begin the air conditioning repair work with your authorization.

Remember that throughout Austin your system is in good hands with Strand Brothers Service Experts. Our service techs are ACE-certified and have been through extensive background checks so you can feel comfortable with the men and women we send into your home. If you ever come across any questions about your A/C system or what to expect with your air conditioning repair, give us a call around the clock at 512-592-3072 and we’ll be happy to explain the process.

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