We Can Repair Any Kind of Gas Fireplace in Austin

Gas fireplaces make adding heat to your Austin home effortless. Just flick a switch or press a button for direct heat.

They’re also fairly easy to use. Unlike their woodburning counterparts, there’s no need to add firewood or sweep up ashes. But like any other natural gas equipment, these fireplaces need routine maintenance to help them run efficiently and avoid failure.

When your fireplace won’t ignite or won’t stay on, the Experts at Strand Brothers Service Experts can help. Use our easy-to-understand guide first. If your fireplace still isn’t heating like it should, let us know. We can take care of any brand. All of our professionals are NATE certified, which means they’ve completed comprehensive training to better serve you. And all of our excellent work is supported by a 100% Satisfaction Guarantee for a year.^*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a couple of causes why your fireplace won’t turn on. Pull off the cosmetic cover beneath your fireplace to access its pieces.

1. Is a breaker tripped? Check your home’s electrical panel and reboot breakers as needed.
2. Is the gas running? Verify the valve is in the “open” placement.
3. Is the pilot light on? If it has been extinguished, follow manufacturer instructions to reignite. Fasten the vent cap to stop drafts from extinguishing it.
4. Pilot light turns on but won’t stay on? There could be a problem with the thermocouple, a metal safety sensor that monitors gas flow.
5. Pilot light stays on but fireplace won’t light? It could be the thermopile, a metal piece that transforms heat to electricity to open the gas valve.

If you have a suspicion there’s a problem with the thermocouple or thermopile, ask for service.

Fireplace is Making Odd Sounds or Smells

• Rumbling or roaring noises? Adjust the flame and vacuum the burners once they’ve totally cooled.
• Grinding or shrieking sounds? Have Strand Brothers Service Experts service or replace the blower.
• Odd scents? Clean the fireplace’s interior and flue using the steps below. If you smell rotten eggs or burning wires, shut off the fireplace, ventilate your home and call us right away.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a consistent basis can help it run more efficiently and avoid pricey failures. It may even help it run longer.

1. Verify your fireplace is totally cooled.
2. Switch the gas off by spinning the valve to “off.”
3. Take out the gas logs, examine them for cracks and clean them with a soft-bristled brush.
4. Extract the lava rocks, vacuum them one at a time and remove soot with the brush.
5. Clean the inside of the fireplace with a vacuum hose attachment.
6. Rub down interior edges with a wet cloth. Use warm, soapy water to clean up dust or soot accumulation.
7. Return lava rocks and logs in the same order.
8. Clean the glass housing with special fireplace glass cleaner and let it dry. Windex is not recommended as it can corrode the glass or cause it to shatter.
9. If you have a vented gas fireplace, inspect the outside vent and discard debris such as leaves or bird nests.
10. Check your carbon monoxide detector is functioning appropriately.

Schedule Annual Maintenance Today

Once your fireplace is working again, schedule regular maintenance with us. These checks can potentially discover issues before they develop. We’ll test your components for fractures. We’ll also make certain there aren’t any leaks and that pressurization levels are right.