We Can Repair Any Kind of Gas Fireplace in Austin

Gas fireplaces make adding heat to your Austin home effortless. Just move a switch or press a button for direct heat.

They’re also quite easy to use. Unlike their woodburning counterparts, there’s no need to add firewood or clean up ashes. But like any other natural gas equipment, these fireplaces have to have routine maintenance to help them run efficiently and avoid failure.

When your fireplace won’t ignite or won’t stay on, the specialists at Strand Brothers Service Experts can help. Use our easy-to-understand guide first. If your fireplace still isn’t running correctly, let us know. We can handle any brand. All of our professionals are NATE certified, which means they’ve completed in-depth training to better serve you. And all of our outstanding work is supported by a 100% Satisfaction Guarantee for a year.^*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a couple of causes why your fireplace won’t turn on. Take off the cosmetic cover beneath your fireplace to get at its pieces.

1. Is a breaker tripped? Check your home’s electrical panel and reboot breakers as appropriate.
2. Is the gas working? Verify the valve is in the “open” placement.
3. Is the pilot light on? If it is out, follow manufacturer instructions to reignite. Fasten the vent cap to halt drafts from extinguishing it.
4. Pilot light turns on but won’t stay lit? There could be an issue with the thermocouple, a metal safety sensor that controls gas flow.
5. Pilot light stays on but fireplace won’t light? It could be the thermopile, a metal piece that transforms heat to electricity to open the gas valve.

If you have a suspicion there’s a problem with the thermocouple or thermopile, ask for service.

Fireplace is Making Odd Sounds or Smells

• Rumbling or roaring noises? Adjust the flame and vacuum the burners once they’ve fully cooled.
• Grinding or shrieking sounds? Have Strand Brothers Service Experts fix or replace the blower.
• Odd scents? Clean the fireplace’s interior and flue with the steps below. If you smell rotten eggs or burning wires, shut off the fireplace, ventilate your home and call us without delay.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a consistent basis can help it heat more efficiently and avoid pricey failures. It may even help it work longer.

1. Confirm your fireplace is completely cooled.
2. Switch the gas off by spinning the valve to “off.”
3. Take out the gas logs, inspect them for cracks and clean them with a soft-bristled brush.
4. Extract the lava rocks, vacuum them separately and remove soot with the brush.
5. Clean the interior of the fireplace with a vacuum hose attachment.
6. Rub down internal edges with a wet cloth. Use warm, soapy water to clean up dust or soot collections.
7. Return lava rocks and logs in the same order.
8. Clean the glass casing with special fireplace glass cleaner and let it dry. Windex is not recommended as it can corrode the glass or cause it to crack.
9. If you have a vented gas fireplace, inspect the outside vent and discard debris such as leaves or bird nests.
10. Check your carbon monoxide detector is functioning correctly.

Schedule Annual Maintenance Today

Once your fireplace is working again, book periodic tune-ups with us. These examinations can potentially discover issues before they develop. We’ll test your components for fractures. We’ll also make certain there aren’t any leaks and that pressurization levels are correct.