Service Experts technician

Heat Pump Repair in Austin Backed by a 100% Satisfaction Guarantee*

Having issues getting your heat pump to run like it should? Don’t fret. The ACE-certified, neighborhood Experts at Strand Brothers Service Experts offer some of the most trusted heat pump repair service in the area.

At Strand Brothers Service Experts, we’re dedicated to outstanding customer service no matter what heat pump issue you’re facing. Our work includes our 100% Satisfaction Guarantee.*

Get Quick Emergency Heat Pump Repair with Our Memberships

A lack of system maintenance could be expensive. On average, an inefficient heat pump could eat up to 10 to 25 percent more energy, based on findings from the U.S. Department of Energy. Your heat pump may also be more likely to become damaged or fail prematurely.

Troubleshooting Your Heat Pump Issue

Heat pump not running right? See our list of common problems below.

  • No Heat. Make sure your thermostat is set to “on” and “heat.” A circuit breaker may have flipped, but in some cases it’s because the thermostat itself doesn’t work with heat pumps.
  • Insufficient heat. Poorly-maintained air filters, fan and coils could reduce airflow and wreck your system. Exchange the air filter each month, avoid letting the coils and fan get dirty, and clear away yard debris you find nearby. Your system could also be dealing with clogged ductwork, faulty valves or reduced refrigeration flow.
  • Cold air instead of heat. The air from your heat pump usually isn’t as warm as a conventional furnace. But when the air is still too cold, adjust the thermostat to emergency heat and at least 5 degrees higher than the inside temperature. If you end up getting warm air, there could be an issue with the outdoor unit. Cold air means there’s probably a problem with the thermostat or air handler. The system might even have gone into defrost mode to avoid freezing. If you’ve recently seen frost or ice around the outdoor coil, the system could have a defective defroster timer or control module, or the refrigerant may be running low.
  • Heat pump starts and stops often. Swap out your system’s air filter and then monitor your thermostat, as it might have to be recalibrated or it requires new batteries. When it’s cold and the heat pump is running constantly, your thermostat could be set incorrectly. Additionally, certain heat pumps may struggle to work efficiently around 25 to 30 degrees Fahrenheit.
  • Rattling, grinding or squealing sounds. If you hear a rattling sound, you may need to tighten the cover panels. But if you’ve heard noises you’d describe as scraping, grinding, squeaking or squealing, turn off your system and get in touch with Strand Brothers Service Experts. Those noises may point to a serious problem.

From big repairs to small fixes, Strand Brothers Service Experts is ready to assist you. Once we have your heat pump heating and cooling again, think about enrolling in a routine maintenance membership plan. Annual service can help you minimize expensive repairs while also increasing your system’s energy efficiency.

Frequently Asked Questions

  • Many customers pay between $250 and $600 for a heat pump repair, but this is based on what the issue is when the HVAC technician comes out to diagnose the problem.

  • Heat pumps have a slightly shorter life span than furnaces do as they’re used year-round, but with proper maintenance, many heat pump systems last about 10-15 years.

  • A trip charge is the cost associated with the time and travel for a Service Experts team member visiting your home. Look at our offers for printable discounts for your future heat pump service.

  • Yes. Our Experts are just a short trip away to help with a heat pump repair or replacement during an emergency.

Our Cooling Savings

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$50 OFF HVAC Tune-up Special

There’s no reason to skip your seasonal maintenance that saves energy and helps ensure your air conditioner and heater will work reliably all season long.

  • Regularly $129, now only $79
  • Save up to 30% on energy bills
  • Written Expert Service Guarantee
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Free Fault Locate Fee with Any Paid Repair

  • Valid 24/7/365 weekends and holidays
  • Written 100% Expert Service Guarantee
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  • Save on HVAC Costs with the Advantage Program™

    Keeping your HVAC equipment in optimal condition just got much simpler.

    With the Advantage Program™, you’ll get regularly scheduled service created to improve every aspect of your home comfort.

    Other perks include:

    • Guaranteed priority service and installation
    • 100% parts AND labor coverage**
    • Regularly scheduled preventative maintenance
    • Replacement air filters
    • And much more
  • Financing Options to Meet Your Needs

    Our HVAC financing is quick, trustworthy and confidential. Prequalify today by submitting an online application.

    Questions about financing?

    Reach us at 512-592-3072 and let us walk you through your options.

Not Sure What You’re Looking for?

Heat Pump Maintenance

A well-maintained heat pump offers better efficiency and true peace of mind. Request Expert help with heat pump maintenance.

Heat Pump Installation

Stress-free heat pump installation reduces the risk of a new heat pump giving you trouble. Give us a call for professional installation.


The compact design of a mini-split heat pump is great for smaller homes, apartments and more. Our Expert installers can help you find the ideal mini-split.

Membership Plans

Maintenance memberships keep your heat pump in great shape. Find your ideal membership.

**For HVAC Service Memberships, certain warranty exclusions and limitations apply. See your signed agreement for full terms and conditions. For the Advantage Program™, please see your signed Advantage Program Agreement for full details and exclusions. Lease with approved credit; visit for details.

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