"why doesn’t the tech not carry vinegar with him? why am i supplying the liquids to clean the ac/heating lines. tech should carry all his supplies as i am paying for pre..."
"He was very knowlegable, explained my questions and very friendly."
"The lead technician, Diego and his assistant Felipe were apologizing for being late due to another job when they got out of the truck to install the heating system unit. ..."
"All questions were answered and the service provider was friendly and professional."
"Miguel was great. Explained everything he did and didn’t waste any time getting to work."
"Very knowledgeable. Answered all my questions"
"Michael was very professional at all times--giving me good info and also looking up my previous service--then following through
with a follow up report and scheduling se..."
"I had my heater serviced as part of my pre-paid service package and was told everything was in working order. Later that evening my heater did not work at all. I had to a..."
"very quick service and tech had a lot of knowledge in the matter."
"Tim was extremely professional, friendly and knowledgeable. He corrected our problem in a timely manner, and explained everything he was doing, before he did it."
"Technician was timely, and provided great information when questioned on the thermostat. "
"quick and professional "
"knowledge and expertise of repairman"
"Always courteous reps! Professional and helpful with advice. "
"The service agent did not offer me a receipt when he left."
"As an owner out of state it was super to have the tech follow-up with a phone call and send me text photos of the paperwork."
"Tech was professional-& answered my questions abt the service results"
"Timely, knowledgeable, courteous, helpful"
So we had a water leak at the road end of our driveway. The city came out, dug a hole, found the leak, marked it with spray paint.
Strand Brothers came out. “Lar..."
"Very nice person to work with "
"he found the problem and offered a solution. Looking forward to having him come back out and implement the fix. "
"Gentleman did not know that the heat pump works in below freezing weathet"
"n June 2017 Strand brothers replaced my guest house ac with 1 1/2 Ton and elec. heat LENNOX system
1st problem: The air handling unit was bigger than the closet that..."
"I didn't feel the tech was as thorough as past techs, but he wasn't offensive or unqualified."
"Fair pricing, convenient scheduling."
"technician was on time, called ahead of time, was professional, thorough and answered my questions and summarized the inspection! "
"First attempt to install motor not sucessful Technician admitted he'd never done this type of repairds. I requested next day he bring out someone that had that experienc..."
"Joseph was helpful; explaining every step he took and finishing with the desired results."
"My furnace heater is not coming on. This is after a service tech came out this morning and reset the Furnace."
"It was easy to schedule an appointment and most importantly, you schedule appointments on Saturdays when I'M available-so many service companies make you schedule during ..."
"Marcus was very professional and courteous. Always asking if we had more questions and answering anyquestions we have thoroughly and in a manner we could understand."
"Kept or let me know exactly what he was doing. Took the time to explain potential of future problems that might occur. Treated me in a professional manner."
"Very professional and courteous "
"Wired quietly, quickly and effeciently"
"absolutely perfectly on time"
"Communications were really good with the tech."
"The technician was friendly, knowledgeable and efficient."
"Courtesy, thoroughness, and competency. On time and given updates for arrival time. "
"We have always had top-notch service from Strand brothers. Technicians are always thorough and professional."
"Thomas was great in finding the problem & very courteous and respectful. "
"Technician was very professional, polite, and answered all questions/concerns I had."
"Phillip was very knowledgeable and courteous. He did a thorough inspection, explained to me in very simple terms about the current operating conditions of the units and a..."
"Friendly, helpful technician introduced himself and made sure I knew the results of the service check he completed. It was a pleasure having him in my home."
"The technician was prompt, respectful and seemed knowledgeable. "
"As always, Kim was polite, informative, and took care of our service call without any issues."
"I have 6 units and the tech is knowlegeable and very helpful. His name is Isaac "
"nothing wrong with the repairman who came and diagnosed the problem, but after calling & leaving messages trying to find out if they can get the part and when they will i..."
"Prompt, clean, job completed fine."
"On time, pleasant courteous "
"Ivan walked me through everything that he saw and recommended."
"Our technician arrived on-time and gave me a heads up call to let us know that he was on his way. While at the house, I was with him as we were in the attic and I very m..."
"With my Sprinkler System pipe broken, and water spewing out like mad, I was very pleased to have you be able to sent a service man out within the next 2 or 3 hours. He p..."
"The technician was very thorough and pointed areas outside my house that could be cleaned up to improve the efficiency of my air conditioning unit."
"He is courteous and thorough."
"Julio went out of his way to thoroughly check out a heating system in a home we just moved into. He also provided additional information and thoroughly explained the bun..."
"Service provider was on time and did what he needed to do."
"Always satisfied when I feel like I am getting what I pay for"
"Tech was helpful and professional "
"Moe found the problem right away and explained the problem very well. I was very satisfied with the whole experience."
"The service call was scheduled for 8am to 10am - but the technician did not show up till noon"
"Technician was very polite, neat and fast! Arrived at the beginning of the time slot!"
"Technician very thorough and very professional. "
"Original service date was missed by Calverley. On the second try the service truck broke down. Better luck on the third attempt."
"Office and technicians called to let me know they would be early to appointment. They diagnosed a problem with the flame sensor, ordered the part and will install on 1/4/..."
"He was on time, and called before coming to check on air filter size."
"The technician was knowledgeable, thorough, and courteous. I am very pleased with the quality of service that was provided."
"After I explain what the system was doing, He told me it sound like the sensor may be dirty or has dust on it. and that was what the problem was. Very knowledgeable abo..."
"As a retired technician I know good service when I see it."
"Fast and efficient and on time"
"Your technician was great. Very personable and knowledgable."
"The technician was on time and explained all of his findings."
"Prompt and professional"
"Aleksandre was the only technician of 3 sent to my house to fixed my issue. He is very knowledgeable, respectful and professional. Going forward, I only want him to be my..."
"Darin was very thorough in reviewing information with me, including other services that can be provided."
"My service person arrived on time and provided efficient service. He gave a clear summary of his assessment and did not push to sell me services or products I did not ne..."
"On time. Very professional"
"Carlos was very professional while being friendly and explained everything he did."
"Call ahead was made to let us know the technician was on his was. Tech was on time and was very polite and professional. Work was performed in a proficient and timely man..."
"The technician was friendly, competent and able to answer my questions and explain things. "
"Tech was Very efficient and thorough he explained everything he was doing and how it fell into the range of what was normal and abnormal. He is one of the best tech I hav..."
"Problem taken care of in timely manner."
"Eric is the best, but being a mother, there is always room for improvement..."
"Benji was on time, friendly, and efficient."
"When replacing washers in laundry sink he set the handles turning backwards."
"Greg was very efficient. He came in and went about his work. When finished he told me what I needed to do. He was very clean and neat. Thanks you"
"Good visit, got everything taken care and questions answered to our satisfaction."
"The technician was professional, thorough, and knowledgeable."
"had to provide the vinegar"
"Technician had a lot of difficulty changing the filter and was talking loudly to himself while changing it and also belched loudly multiple times. First time I have ever..."
"Spent time cleaning system and offered advice on carbon monoxide unit."
"Brian was very thorough and determined the heat manifold could not be opened. He took the manifold back to the shop. Dustin tried to repair but could not. New manifold wa..."
"The technician was respectful and answered my question with an hesitation. "
"Displayed good customer service, and knowledge of his trade. Courteous too"
"Darin was polite and on time. He explained what he was doing when asked.
"Tech was quick and thorough, but the price of the service was higher than expected."
"Excellent service. I don't give 10s."
"Marcus new what he was doing. Very professional. Good representative for you co."
"He was knowledgeable and addressed all my issues."
"The service was excellent once the technician arrived but he was about two hours late. I called the office after about an hour after the set time. I would have apprecia..."
"Technician was professional and friendly. Arrived on time and performed the maintenance inspections quickly."
"Excellent technical knowledge of the system, and very good at conversation."
"Friendly technician, kept me informed and seemed efficient."
"Technician was thorough "
"He was polite, very neat in his appearance and in his work which was done in a timely manner."
"VERY PROFESSIONAL SERVICE."
"very good technician and pleasant to talk to"
"Smooth as silk...no problems what-so-ever...."
"All because of Tom..He's a great guy. Hope you keep him around!"
"I also called the office after this service call and was not very pleased with the way people responded to my questions concerning by bi-yearly service call."
"Peter, the technician I always request, is great. "
"Service Technician was not able to adequately explain to me why water was accumulating in the drain pan, nor how to eliminate such accumulation."
"Phillip was very good at providing and overview of my system and the issues he found. "
"The men come in do there work and leave. That always come in and let us know what all was done and ask if we have any questions. "
"Kim continues to provide excellent service, answers questions and keeps us updated on what he's doing"
"Courteous, friendly, efficient."
"Tom was able to assess the situation and adjust the damper as needed. He also was able to answer my questions in a very professional manner. "
"was left in the dark regarding a part that had to be ordered- I had to follow up several times rather than someone getting back to me early in the process"
"Great customer service! Tech provided information on thermostat when asked!"
"Helpful, technician answered my questions & showed what I think is very good knowledge of his job. He made sure I understood (I am hard of hearing) every thing he did. Th..."
"Tec appeared to know his business"
"The technician arrived on time and was very thorough."
"Quick but thorough service"
"He was polite and professional. He took my dirty filter with him which I appreciated."
"Answered questions. Helpful. Honest. "
" The text were organized and cleaned up when they were done and everything worked in only three hours "
"Techs are always prompt, always courteous."
"Our technician was on time, let us know when he would arrive and provided service in a timely and thorough manner. "
"Limes David and vert efficient"
"Great service, knowledgeable, congenial technician -- a great call -- great service."
"I never rate anything a perfect score. "
"Language Barrier and too hard to understand him"
"Timothy Gray is an outstanding young man, who is very personable and courteous. He is very knowledgeable and explains everything about our home system. Truly an asset to ..."
"Bernie was very knowledgeable and professional. Did a great job."
"On time, thorough, set up the thermostat correctly, explained how to program it, performed the maintenance check for the heater. Excellent example of Strand Brother’s qua..."
"Courteous and professional."
"After two techs and over $400 not repaired. Contacted another repair company. They finished the repair for $125. Your field supervisor quoted me an additional $500. So, w..."
"The people that service our HVAC are always professional, friendly, aware of things like keeping carpet clean etc. and I always explain everything thoroughly"
"Solved issue after checking system and provided explanation for issue."
"Nothing needed to be fixed"
"On time, did a good job relaying info on unit"
"On time, efficient, pleasant"
"Always very professional. kept my house clean. Service man explained everything that he was doing."
"Very competent technician"
"Prompt, courteous and efficient."
"Miguel Felix does a great job of taking care of every detail. He also takes the time to explain what he is doing & what else might need to be done. "
"we called for service and was told someone would be out that day. About 6pm we called and they did not have record that we had call and made appointment for next day."
"Technician was very professional "
"Quick service, knowledgeable technician"
"Professional and caring "
"Technician contacted me to let me know when he would arrive. Answered my questions. Made sure my furnace thermostat was working before he left. Was professional."
"Your technician Miguel is excellent. He explained exactly what and why he was doing as he proceeded. He worked efficiently and kept the area clean."
"Peter B the technician is very prompt, courteous, and explains any questions that I might have. Very knowledgeable and highly recommended. Very pleased with service. "
"Julio Salinas was friendly and competent. He worked quickly and carefully."
"Excellent customer service and detailed explanation of service including performance inspection "
"Darin was very patient and thorough in his explanation of the required service."
"Very Professional and knowlegable."
"He did what he was supposed to do."
"Kevin was very professional and friendly. He gave great customer service - letting me know what he was doing, what he found and giving me information to make my system r..."
"Eric was very professional, on time and real sharp. Best technician that ever worked at our hours. Nice guy Great Job !!! "
"He was fast, courteous and I like having the twice yearly check for my unit"
"Kevin was very polite and efficient."
"The technician made me feel uncomfortable and my son says tried to sell me things I don’t need. He spent 45 minutes in the attic. He never checked the unit that is outs..."
"Tech Peter rates a 10. Scheduler Horace rates a 1. Peter was excellent. It took me 5 tries to get in touch with Horace concerning a replacement part in which he was suppo..."
"David was professional and courteous. David knew his job and explained everything to me. I have been a client of Service Experts for many years and I always get quality ..."
"Extremely professional work and very polite "
"The technician was very professional and knowledgeable."
"I liked that he went out of his way to befriend my little dog, Winnie. It was so nice that he made her feel comfortable."
"Punctual, pleasant and did a great job on my winter furnace check!!"
"Tech. Took his time, looked at everything. Explained what he did. Professional."
"Because I feel that since I am a long time elderly customer and buy the annual maintenance agreement every year, that Strand's could discount service calls for a simple "..."
"He came on time, and did a good job."
"Tech was on time. Tech was very professional. He as answered all my questions and did a through job."
"Technician was fine. There was supposed to be a follow-up call from the service manager about a problem with the provider of a warrantee repair. I have not received a fol..."
"Tech was cordial and informative. Very professional"
"Showed up almost 2.5 hrs after window, didn’t call to say delayed, didn’t do full service(never tested thermostats)"
"I didn't like the idea of a trailer to your repairman to sell me something, anything. Its seems dishonest."
"Edgar knew what was required - and he did it professionally and quickly."
"promptness,pleasant manner,clear explanation"
"Tech arrived promptly, very courteous, examined the furnace which had not been working, pointed out the problem to me and fixed it quickly. He wore shoe covers which I ap..."
"You keep sending this to me and I am not James! "
"Service man very friendly and helpful."
"This technician did not ask to change the air filter while in the past that is the first thing they asked, I am assuming that the filter is ok and he checked it"
"Would have been a 10 except service man made an appointment for the insulation person to come the next day but he never showed up"
"We have found another service provider that does heating, A/C and plumbing that we prefer to use at this time. In fact, we have a service maintenance agreement with Serv..."
"Quick, clean, friendly and efficient."
"Tech said a flame sensor needed replaced. Twice appointments were scheduled but no one showed to replace it. No phone calls were made to me and a message left for Horace ..."
"The service technician arrived earlier than promised, he was thorough, and polite "
"Ace Electric did a great job installing the emergency switch. The switch was not even hooked up so that lends me to believe Strand Bros never addressed it at the time of..."
"Technician told me I needed to replace entire HVAC even though the A/C unit is only 5 years old and has no issues. "
"Appointment kept on time, friendly, efficient technician, good reporting."
"Darin checked things no one has ever checked! Recommended some improvements, and made sure I understand everything in detail."
"José was extremely knowledgable and courteous. His demeanor and behavior made us feel that he was quite capable.
He also gave recommendation as to how we could prevent ..."
"Great Customer service! Miguel Felix was a great tech!"
"Good service done is a reasonable amount of time. Both Darin and Justin were very helpful in explaining the annual service agreements for plumbing and for HVAC."
"Outstanding Service from Peter, he know just what he is doing and whats needs to be done."
"Alex went out of his way and made a trip back into Austin for a part."
"Darin was extremely professional and efficient"
"Excellent in all aspects of the tech's visit. Peter Bribiesca was thorough, explained everything. He went the extra mile to clean out the system. He came back on a second..."
"Here on time, friendly and informative."
"The tech was very friendly and asked whether there was any problem he had not addressed. "
"The job was done well and on schedule."
"Every time a technician has serviced our units, they have, without fail, been professional and courteous. "
"provided me excellent services."
"Very cordial and informative. I feel I can trust Peter."
"Miguel was polite, efficient. explained what he was doing and what was needed, and he was relentless in selling UV lights. He'll go far."
"Tom inspires confidence. He knows our systems and checks thoroughly. If I need anything explained, he is clear in his explanations. He is friendly and thoughtful. He repr..."
"Ivan did a professional job, identified himself, and answered all questions during the service call. "
"Very efficient and courteous...excellent service"
"He was very thorough in the process of servicing my equipment! He explained everything very well and had my best interest in mind throughout!"
"He didn't check my ducts. All the other Texas checked the ducts."
"Dustin is prompt , works hard and gets the problem fixed."
"The tech was extremely accomodating and very informative about both the air conditioning and the heater. "
"Technician provided clear explanations. "
"He was very kind and took the time to listen to both of us. He also explained what he found and what we could do to prevent it from happening again. He was very respectfu..."
"David was very thorough and also hosed off the outside units to free the coils of dust & debris. I'd never seen that done before. "
"Tech was quite friendly and qualified. "
"professional service man"
"All went great - called me on the way, came on time, and provided friendly, fast and thorough service. Very appreciated."
"Smart tech. He came back promptly with the right part and fixed."
"Alex is always superior in every wayl"
"Helpful with good explanation"
"David was fantastic,on time,respectful.Did job so professional,fast and explaining everything what he did .He deserve 10 for sure "
"The technicians were very professional and courteous"
"David was personable and professional, explained everything clearly, answered all questions thoroughly. "
"Brian explained what he did and gave tips to keep system operating efficiently"
"Alpha was competent, thorough with details, and easy to work with."
"Josiah arrived well within the two-hour time frame, was courteous, proficient, and answered my questions with concise, clear answers."
"Brian was courteous and knowledgeable."
"Justin arrived on time and started work immediately. Justin was polite and knowledgeable., He showed me the calcium deposit build up that was being released with the prov..."
"Peter is very thorough, best HVAC guy I have seen. "
"Kim always does a great job. Very friendly."
"Brian went above and beyond. He took his time to troubleshoot, explained things and provided great tips. All the while being friendly and polite. "
"Brian seemed to be very efficient, a pleasant personality and had great mannerism. "
"The complete customer service satisfaction. "
"Very quick, job well done."
"Peter explained everything very clearly, and was very professional in a friendly manner."
"VERY PROFESSIONAL AND KNOWLEABLE."
"Friendly, thorough and explained about the
Check he made to our heating system"
"It took three visits that I paid for to fix cap on line which was causing overflow "
"explained about my uv lights"
"Tech left the discarded filters in the attic instead of bringing them down to put in the trash."
"Technician was on time, courteous, and knowledgeable."
"Greg was thorough and professional."
"For all the reasons listed below."
"excellent service and advice. went above and beyond."
"The tech was professional, worked quietly & diligently and answered our questions."
"I was able to get someone to come over the same day. They called me to tell me they were running a little late. The Technician was very friendly and courteous."
"Tech Peter is always very professional, reliable, competent and efficient."