Strand Brothers Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 11,381 Reviews
brian C.
pflugerville, texas
"Tech was helpful and polite to work with."
sam M.
austin, texas
gerry W.
austin, texas
mrs S.
austin, texas
"Alex is always prompt and very professional."
clark J.
taylor, texas
"They came within 45 minutes of my call. They explained e everything that was wrong and how to correct it. The work was completed on time and they cleaned up before they left."
laura A.
georgetown, texas
"Tom took the time to explain everything to us and he was incredibly nice."
dr. gary l M.
austin, texas
john M.
manor, texas
"He's a goodtech just not very personable."
joanna S.
austin, texas
"Technician was on time, wearing mask for safety. Completed the check and left extra filter."
dan M.
austin, texas
"Total competence, direct action..and very likeable."
robina R.
cedar park, texas
"Very personable and informative"
chris W.
austin, texas
ana B.
autin, texas
"We literally told the inbound call center what the exact problem was. Guess what the technician comes out and tells us what we told them the problem was. Complete waste of time and money."
gracie R.
austin, texas
"Was professional and did his job quick."
ron S.
buda, texas
"The tech checked the thermostats & the heater to ensure they were working properly."
don B.
austin, texas
"Great job. Knowledgeable. Went above and beyond with equipment. Even came back promptly to show us how to reboot IT system"
susan A.
austin, texas
"We always request Efrain. He is extremely knowledgeable, thorough, polite, and explains all procedures."
ray H.
bastrop, texas
"When it gets serviced I know it's done right"
eliseo R.
austin, texas
"Only one problem - unit should be returned to the setting at which it was set before inspection starts - this is a recurring problem with all technicians"
carol N.
austin, texas
"Billy had the misfortune of breaking bad news to unprepared ears about both heater and A/C."
ruben V.
austin, texas
"Professionalism and expertise displayed by technician"
ruth G.
georgetown, texas
"Kevin was professional, friendly, and very knowledgeable, he answered all of my questions"
elizabeth H.
austin, texas
penny A.
cedar park, texas
lori N.
taylor, texas
"Mark was very nice and he was efficient!"
janelle H.
pflugerville, texas
"On time, courteous, and friendly."
rene T.
austin, texas
"Tech was understanding and patience with my questions since I am hard of hearing. The masking requirement makes it hard for me to hear"
sandy G.
buda, texas
"Very courteous and efficient service tech."
mark U.
manchaca, texas
carlos L.
cedar creek, texas
"Technician was very nice and was happy to answer all my questions."
ken N.
austin, texas
"Its been a week, and I have not received any estimate."
kathryn C.
austin, texas
"The service to the heating system was fine (as far as I can tell), but the confusion over the filters was disturbing. When I made the appointment, I said I needed new filters and was told the technician would have them. When I asked about them he said he knew nothing about them, then he returned with two filters and said the charge was $58. When I called the office to question the charge I was told I should have received six filters for that price. Four filters were delivered two days later, so the issue was resolved in the end."
penny green G.
austin, texas
"He knew what he was doing and conducted the heater check in a very professional manner."
cyndi E.
round rock, texas
"Very knowledgeable, told me step by step what he was doing"
allison J.
taylor, texas
joseph P.
pflugerville, texas
"Service technician Justin and his apprentice were very friendly and did a great job of replacing our water heater."
mike H.
austin, texas
"Awesome experience, very professional"
barbara E.
austin, texas
michael P.
austin, texas
"Arrived on time, and was professional and polite."
gregory T.
round rock, texas
june R.
austin, texas
"I watched the man work for an hour. His work attitude was good.."
gary W.
austin, texas
"Technition did a very thorough job on the maintenance."
jeffrey P.
austin, texas
"Service advisor gave an estimate I could not read. Said I was in the city and I am not. This has been verified."
william G.
manor, texas
"Technician very helpful & knowledgeable."
ana L.
austin, texas
"Friendly, courteous, knowledgeable service from both technicians. Thank you!!"
eddie Z.
austin, texas
"Alex is always on time, thorough and respectful."
barbara S.
austin, texas
"On time, efficient, friendly"
james C.
austin, texas
joanna S.
austin, texas
mary allen A.
austin, texas
"Technician was very polite and competent and arranged for quick and through replacement of leaking kitchen faucet."
lorie A.
elgin, texas
"Unfortunately there were some glitches involved in the scheduling of our service. 3rd time was the charm. Our technician made our day! He needs a raise. He is our Super Hero!"
michael B.
austin, texas
vicki W.
pflugerville, texas
"Nobody and nothing is a perfect 10. So 9 is the highest rating I give."
chuck L.
lockhart, texas
"Polite, professional, maintained good communications through every step of the project, excellent clean-up after. Hard and dedicated workers. Much impressed and very pleased with Diego, Richard, and Pedro, and their crews."
don W.
austin, texas
"the service was done well with COVID 19 protection"
peggy M.
austin, texas
"Frank was courteous and efficient. Found the problem quickly and fixed it."
bettie P.
austin, texas
carolyn S.
austin, texas
"Grady did a good job, but I had called several days before asking that they send him with 6 of my filters and he did not get that message. He had a couple on the truck so gave those to me, which was very nice."
scott M.
austin, texas
"Did a great job, wore a mask"
toni M.
austin, texas
"Amazing job as always"
jerel W.
austin, texas
fred V.
austin, texas
"did what he was supposed to do in a professional manner"
anita O.
pflugerville, texas
"plumber was honest and qualified"
eddie F.
austin, texas
bob S.
austin, texas
julia M.
lockhart, texas
rodrigo C.
austin, texas
"The technician arrived on time and was very through in servicing our unit."
paul C.
austin, texas
"On time and technicians were very friendly and knowledgeable and professional."
monica A.
austin, texas
"Great customer service"
ted T.
austin, texas
rebecca B.
austin, texas
"Randell was informative, polite, and treated us and our home with respect. Thank you guys!"
rebecca B.
austin, texas
"Randell was polite, helpful, and informative."
greg A.
round rock, texas
"Price quoted by the salesman was way too high. Never emailed the quote as promised. As a consequence, I installed it myself."
robert H.
austin, texas
"Miguel does an excellent job, and is very courteous."
jack S.
lakeway, texas
charles G.
austin, texas
"Easy to schedule, service is thorough and technician helpful."
billy B.
austin, texas
"Honest and thoughtful"
c. l. M.
austin, texas
joe L.
austin, texas
serge K.
pflugerville, texas
"Very professional; used shoe covers; explained all issues and provided tips for better performance."
michelle G.
buda, texas
"Andres dropped the ball. He never sent me an estimate for plumbing services needed and then I called to have him call me and remind him to send it to me, but he never called me back. I don't understand why."
barbara C.
round rock, texas
"All went well."
joyce W.
austin, texas
"Grady is an OUTSTANDING tech! He is knowledgeable, courteous, and professional. I will always request him from now on."
mary G.
austin, texas
"always satisfied with their their work"
wendy A.
lago vista, texas
"Easy online scheduling. Tech was on time, professional, pleasant, efficient, and did a great job explaining our system as well as other services we inquired about."
richard W.
leander, texas
mary abdo A.
austin, texas
"Alex Rodriquez is very professional and knowledgeable. He exemplifies the phrase "Great Customer Service"."
julie C.
austin, texas
"I was not offered any solutions for the service call and told that there was a broken pump, but given no estimate or offer of repair. For a $90 service fee I expected options. I received none, am out $90, and still have a broken heater."
marilyn S.
round rock, texas
"Aaron explained what he was going to be doing and he answered my questions."
jack G.
georgetown, texas
"Did clean the grills."
james M.
austin, texas
"Because I was very satisfied."
sally C.
austin, texas
"Competent presentation, quick & friendly service, professional installation, great teamwork."
donna W.
pflugerville, texas
paul D.
austin, texas
byron S.
round rock, texas
"Repairman was exceptional and very helpful. Outstanding representative for Strand Brothers."
henry P.
austin, texas
"professional and friendly"
laurence B.
austin, texas
"The initial replacement of the part for our toilet was not successful. The toilet continued to run for 2 days. I had to turn it off each day. When the service person returned, he adjusted the part and it has worked fine since."
william B.
austin, texas
"Luis did a great job!"
cam A.
austin, texas
matias R.
austin, texas
"Polite, friendly, respectable, and answers my question with great detail. Alfonso seems like a very honest person and that is something that is very important to me."
carolyn P.
austin, texas
"Rey noted an issue upstairs with condensation around the vents due to lack of insulation in the roof area that could cause damage. Explained the issue clearly and how to correct it with insulation. I got scheduled within two days to get the necessary work done."
ray T.
dripping springs, texas
justin H.
pflugerville, texas
arthur W.
austin, texas
suzanne H.
pflugerville, texas
"All was good, except when he blew out the line, or whatever he did, it got trash in my sink."
karen C.
round rock, texas
"You grossly overcharged me for the CHEAP plastic part, and stayed way less than the 2 to 2 1/2 hours that were estimated for the job. I COMPLAINED to the technician and asked for a call back from the companys price setter. That was Tuesday morning, & NO ONE called, so I just texted a phone number for Strand requesting Dales full name and US Mail address."
kenmar R.
cedar park, texas
"Technician was able to take care of the same day we called in the need to replace the thermostat in one of our group homes for adults with disabilities."
warren A.
round rock, texas
john H.
round rock, texas
"He did an excellent job and cleaned out a plugged up A/C drain that should have been detected and cleaned out previously. Much work, but he got it done."
anita D.
georgetown, texas
"Great technician. Respectful of property. Efficient."
rebecca R.
austin, texas
"He was on time and had his mask on."
grace K.
round rock, texas
kenneth P.
austin, texas
"Lance was not very professional. He looked at the duct lines and never checked out the buckets, connections. Then filled out a service ticket, took a picture of it and texted it to me. Not what I was expecting for a quote on doing the work. Nothing he recommended addressed the dust in the house."
larry B.
the hills, texas
"Service expert was very good explaining everything he was doing and checking."
mary N.
austin, texas
dan R.
austin, texas
carol B.
austin, texas
"The Tech knew what he was doing."
warrick J.
austin, texas
"The repair tech was professional in every way as well as personable."
patricia A.
austin, texas
"The technician went over how to edit the thermostat with me."
donald M.
round rock, texas
"Nothing was done had two techs come out and both said they cannot fix issue. If you could not fix it why did I have be told after you came out. Was very specific on what needed to be fixed."
margaret P.
austin, texas
tom S.
austin, texas
"miguel is knowledgeable and trustworthy"
nancy O.
austin, texas
"Alfie was very knowledgeable and helpful! He seemed to cover everything very fully! Thank you!"
randal E.
austin, texas
"I am scheduled for an appointment next Thursday and was told that if there was an opening on the schedule, I would be notified. Well yesterday I received the confirmation that I had an appointment scheduled for today from 8-10 so I worked to have someone available at my house. Come 10:05 am, nobody has shown up and I havent received any calls, so I call the front desk. They notify me that there is nothing scheduled for today and Im scheduled for next Thursday. This lack of communication on Strand Brothers part is pretty disheartening and frustrating. I expect better communication In regards to these appointments. For someone who has had a brand new system installed within recent years and is now experiencing faulty issues, and this, its only leaving a sour taste in my mouth. The service appointment I had on Sunday, the technician did a good job of explaining things."
bob B.
austin, texas
"Very pleasant and efficient. Could have used a little more instruction on the new thermostat and operations."
curtis beek B.
austin, texas
sinibella H.
round rock, texas
"Great service."
jim G.
austin, texas
"Julio was very thorough and fixed a problem that past inspections by Strand Brothers missed."
kimball J.
lakeway, texas
michael O.
austin, texas
roger W.
austin, texas
"Miguel does an excellent job and is very nice to deal with."
walter T.
bastrop, texas
"service repairman very knowledgeable!! Just wish parts department were the same speed?"
sondra K.
round rock, texas
".1. The tech and trainee did not follow safe social distancing between themselves at all times, and did nont wear their face masks at all times. 2. When I pointed out a Passiflora vine growing next to the outside unit and said I would have to dig it up andmove it, the tech pulled it out without asking permission. I retrieved it and potted it, but it will probably not survive. He also hung his tools on the metal support for the other Passiflora vines without asking for permission. In the future, we would prefer a different team or tech."
bernard V.
austin, texas
"Kim Winkel is the best!"
nancy S.
austin, texas
"Kevin listened to my concerns. He had a lot of patience. He fixed the problem with my thermostat and added a feature I was unaware that I had available. He was very thorough with the inspection getting ready for winter. He was excellent!"
joelin S.
austin, texas
"Did a great job but I do need to remember to ask more questions"
tom C.
pflugerville, texas
dan F.
leander, texas
"Technician failed to properly secure the front of the inside unit. Heard a loud crash a few hours after he left. Everyone okay in the house.....looked in the attic and the front of the by it had fallen off."
lolita S.
pflugerville, texas
"Rapid response, courteous, seemed very knowledgeable, communicated well"
sue M.
round rock, texas
"Technician was respectful & courteous. Replaced HVAC filter as requested."
donnie P.
cedar park, texas
"Good service"
dixie L.
austin, texas
"They did a terrific job"
jason S.
pflugerville, texas
"Provided the highest proposal of 5 companies and the bid appeared to me to be entirely based on the fact that I was in a bad spot, the tech pulled a number from air and then charged me $59 for an unwritten proposal. I was not told the proposal would cost."
mike T.
austin, texas
"very courtious and knowledgeable tech guy"
shane N.
elgin, texas
john howell H.
austin, texas
"Arrived as scheduled, was friendly, performed required checkup."
claude M.
austin, texas
marie M.
austin, texas
victor S.
austin, texas
"Friendly and professional. Julio went the extra mile to help me."
jo K.
austin, texas
"Efrain is friendly, efficient, and I trust his competence. He has been my HVAC tech for a couple years now."
gail S.
austin, texas
"Ivan is skilled, informative, and congenial. I will continue to request him for services."
jim H.
austin, texas
tony G.
austin, texas
eddie F.
austin, texas
"Carlos"
scott H.
austin, texas
"Rey is an awesome tech. He took the time to explain what he was doing and what I should do to maintain the health of my system. Thanks again Rey!"
rosanna G.
austin, texas
"Capable, conscientious, fair and professional."
bob P.
austin, texas
dalton P.
round rock, texas
"Technician marked up paint on ledge of door. He stood on it without covering it up."
hazel P.
lago vista, texas
"arrived on time, efficient and courteous"
robert R.
austin, texas
carol B.
austin, texas
"Tech was very helpful and checked my heating unit. Clean the air condition vents outside He was great."
dyann A.
austin, texas
"The technician who came to my home was not courteous, and spoke in a condescending manner when I asked questions regarding our options."
don D.
austin, texas
"Felt very good about service received"
leroy H.
austin, texas
yolanda A.
austin, texas
"Arrived early and did the service."
weldon K.
austin, texas
"Efficient technicians and informative."
stephen B.
austin, texas
alvin H.
austin, texas
carmen C.
austin, texas
christine T.
georgetown, texas
"They were very polite. They maintained the heater."
sherrie S.
austin, texas
willie M.
austin, texas
"Because it's true!"
diane D.
austin, texas
"Very professional"
karla J.
elgin, texas
"He showed up on time was very nice and very helpful"
diana E.
taylor, texas
"Very polite and professional"
melissa F.
round rock, texas
dennis L.
round rock, texas
carole B.
austin, texas
"He did his job with care."
mark K.
austin, texas
"Professional. There to help. Friendly."
thaleia S.
austin, texas
travis T.
georgetown, texas
"Luis arrived on time, geared up before entering my house, and answered all my questions in a way that indicated he knew what he was talking about. I also appreciated his very good hand writing."
wende W.
round rock, texas
mary S.
austin, texas
frank D.
austin, texas
"Gary the tech was very personable and helpful. He took his time doing the job and went beyond addressing my concerns."
michael S.
austin, texas
"on time , professional. friendly"
austin care C.
austin, texas
"Professional, timely, and communicated what he had done"
reveal D.
cedar park, texas
dr coverman C.
austin, texas
donna W.
pflugerville, texas
"He was efficient"
edmond B.
austin, texas
"Tech explained everything he did and was very thorough."
lynn M.
baftrop, texas
"On time, quick install and answered all of our questions."
joel M.
austin, texas
"Too pricy"
eric V.
austin, texas
"Josh was very good but my toilet handle still sticks, we always have to jiggle it again."
jim H.
round rock, texas
"Latoya set me up with a plumber on a Sunday right away. Josh, the plumber, was at my house within 30 minutes. He hustled up people to help him get the supplies he needed to replace my hot water heater. It was painless."
nicole R.
austin, texas
"He was on time, polite and efficient. I was very pleased."
george B.
austin, texas
"Prompt service, pleasant, helpful technician, did me a favor!"
bal S.
austin, texas
"On-time,Friendly and courteous."
mala K.
austin, texas
"The tech was good However I have used you for 15 yrs for reg maintenance. Why do I I have a blockage 2 months after your tech was out here abs did what he had to. Never had a problem in the past when Peter used to take care of the units. What is the purpose of spending money on maintenance if Im them stuck with a bill for 330"
nick C.
manor, texas
"Prompt service, efficient, explained situation, friendly"
tim S.
austin, texas
bob L.
austin, texas
"Technician on time and worked fast"
brian K.
austin, texas
james C.
austin, texas
mary C.
austin, texas
"Everyone is so nice and conscientious."
susan K.
austin, texas
fred F.
austin, texas
franklin P.
the hills, texas
"recommended we need a warranty replaced control panel. WE have two new AC units and have had problems twice with the control panel displaying an orange triangle "warning" shutting off.the systwm"
mike G.
manchaca, texas
joe G.
austin, texas
"On time, cleanliness. Tech stated what he was looking for during inspection. Tech also checked on some unscheduled maintenance and performed maintenance."
yolanda V.
austin, texas
"Serviced heating unit for Fall and checked my air conditioning unit"
john A.
austin, texas
"Good explanation of problems"
lewis H.
austin, texas
"Completed the job"
mary fair F.
austin, texas
cynthia M.
austin, texas
"Aphonso was friendly and professional. He impressed me with how proficient he is about explaining the technical aspects of the issue and setting out the charges and repairs. I was very impressed."
charles D.
austin, texas
william W.
austin, texas
"Very professional."
terry B.
round rock, texas
"It was a quick check up. All was well. Both men were very polite, wore masks and got right up to the attic."
sandra M.
austin, texas
barbara H.
austin, texas
"The experienced technician knew the tasks required and explained his work to me. The scheduling was convenient and reliable."
jan M.
austin, texas
"On time, efficient, courteous, masked"
carolyn C.
round rock, texas
"Efrain was very professional and kind, he reported a problem that I am sure others would have ignore. I am very grateful."
albert B.
austin, texas
"Arrived on time, knowledgeable and courteous technician"
lindsey L.
pflugerville, texas
"Bobby was very understanding of what we wanted, and didnt try to over sell us like other companies have. He educated us on different services that would be beneficial in the future, and told us areas we should consider fixing now, to help save money down the line. Educating, rather than selling, will always be what matters most to me. While he flushed the water heater, he explained different things about the water and why the water heater was having these issues, he also showed us small tricks just in case a plumber would not be able to make it out to our house right away, to help prevent a disaster. If Bobby was this awesome with me, I guarantee he is great with others."
ingrid G.
hutto, texas
grace M.
austin, texas
"Overall staff were helpful."
david M.
austin, texas
"Very clean, courteous and thorough."
harry R.
lakeway, texas
"Miguel was veery clear about each thing he did. He was very friendly as well."
john A.
austin, texas
"technicians were courtesy, friendly, competent (from what I could tell) and answered questions when asked"
dr cruz C.
lakeway, texas
"Very satisfied with the job"
vic S.
hutto, texas
"Very professional yet courteous."
gary L.
austin, texas
"fast efficent service"
carol D.
austin, texas
"EXCELLENT CUSTOMER COMMUNICATION"
margaret P.
austin, texas
"Courteous, competent technician"
linda F.
austin, texas
"Mark said he could not take the replaced filter; unsure why. Its too big for my trash cart!"
seth B.
austin, texas
amy E.
austin, texas
"Courteous, respectful and communicated well"
kevin T.
pflugerville, texas
carrie M.
austin, texas
"Really liked my guys taking time to explain a thoughtful answer to me"
patricia M.
austin, texas
"On time. Prompt installation. Performed review of installation with customer. Honored previous quote on UV light kit."
catherine Y.
austin, texas
"The plumber who drained and serviced our hot water heaters was very pleasant, friendly and knowledgeable. The only reason we didn't give him a 10 was that he left all the gunk drained for the water heaters on our driveway, which we had to clean up later."
mike F.
austin, texas
linda L.
austin, texas
"Very polite, helpful and professional"
the studio S.
austin, texas
"Technician did an amazing job of trouble shooting / diagnosing and repairing our AC system"
samantha P.
austin, texas
"friendly, knowledgeable and respectful serviceman"
louis M.
austin, texas
"Kevin showed up on time and did a professional job servicing the equipment and answering my questions."
bert W.
pflugerville, texas
greg K.
austin, texas
"good complete job"
molly S.
austin, texas
"Your technician was very courteous and kind. How well he did his job I will never know, will I? What surprised me a little is that he could not find my home, in a short street where the house numbers are indicated in large numbers on the front of the garage, some 10' away from the street. 12128 was repeated several times to the Dispatch woman, and still he apparently rang the doorbell at 12118. Then I saw the Strand B.'s truck drive at a fair speed in the direction of the entrance to my street without ever looking sideways to my house. My son went outside and apparently flagged him down. Yes, one digit wrong is a completely wrong address. The dispatch lady should have made sure that the driver had the house number correct."
alan F.
austin, texas
"On time, polite, efficient"
eddie R.
austin, texas
"Kim was absolutely the reason I'm rating this experience so highly - he showed up on-time, answered all my questions, and was really cool to talk with. He fixed the issue with my mini-split trailer in less than an hour, which was biffed up because of my shoddy DIY attempt in the first place. Thank you Kim and Strand Brothers!"
emil vogely iii I.
austin, texas
anna L.
austin, texas
"Our Provider was excellent had great manners I could not have been nicer"
adam Z.
austin, texas
"He was very thorough with his inspection and explained in detail what he needed to inspect."
david S.
cedar park, texas
"He was awesome and so helpful and friendly."
calysta L.
austin, texas
"Lance was on-time, polite, professional, and thorough."
craig H.
georgetown texas, texas
"Fast, polite, to the point Stayed on task"
harriet E.
austin, texas
"Very professional, quality of workmanship very high."
claudia W.
hutto, texas
"Justin & Javier were both very professional & courteous."
dave H.
austin, texas
"The technician was very professional and fast and explained everything he was doing"
jeffrey S.
austin, texas
maryjane D.
austin, texas
"In and out quick while explaining everything fixed it quick"
nikhil H.
austin, texas
"The technician was very professional, efficient, and offered multiple solutions depending on how much I was willing to spend. Wed definitely consider using plumbing services from Strand again."
tiffin W.
austin, texas
"Didnt get the usual paperwork with the inspection results."
patricia H.
austin, texas
"good customer service"
robert T.
pflugerville, texas
"I called on a Saturday morning and the service tech was on-site in less than two hours. Within an hour he had diagnosed the problem, repaired the unit, cleaned up and was on his way. The unit has worked fine since then. Price was reasonable and I'm a very happy customer."
dwight W.
austin, texas
"Courteous and timely, took time to explain what he was doing"
allie P.
austin, texas
"Communicated arrival to accommodate putting up pets, walked us through what he was doing and offered advice about the filters"
heather B.
austin, texas
"Technician was very helpful and made recommendations to extend the life of our a/c compressor"
galin Y.
austin, texas
"and unlike previous times - this time I'm somewhat unhappy ... my subscription/plan price increased this year ... and the technician did seem to rush through it all, and while i appreciate fast service ... there are things like - he did not put back the caps on the probe holes for the pressure drop check, nor did he close the filter door properly ... None is in any way or shape hurting my system ... but those are the things i can see ... also while i know because of COVID there are no paper reports ... at least email with some version of that with the readings would have been nice to have for my records.."
nancy I.
austin, texas
"Miguel is by far the best technician that you ever sent us. The smartest and most competent. The company itself not great and difficult to work with. Therefore hesitate to recommend for installation."
mike R.
austin, texas
"Timely, quick"
willie S.
manor, texas
jim G.
austin, texas
"Very professional and polite."
kay D.
austin, texas
"He just knows exactly what to do. Friendly, dependable, considerate in wearing mask."
marie P.
georgetown, texas
lyndon M.
austin, texas
"Julio takes care of our systems each season and I am confident in his work. He is kind and respectful and technically proficient. This visit we were in the middle of a pet emergency and Julio was very considerate and respectful toward our family. Would highly recommend him to others!!"
merry S.
austin, texas
larry B.
austin, texas
"Fixed my primary concern regarding fan speed. could not fix roof vent due to rain."
rachel C.
austin, texas
"When I first called Strand Brothers, I specifically stated that I needed a consultation to see what the state of two AC units were in for a duplex my client was purchasing. I was given a quote of $89. While waiting for the technician to arrive, I got a call from a different sales employee saying that there was miscommunication and that my appointment would actually cost $150 but they would charge $99 this one time. When the technician showed up, he immediately stated that its actually going to be $99 PER AC. There was plenty of time to call beforehand and let me know- not at the tail end of time window. My quote went from $89 to $99 to $198. There was miscommunication on every single level as if I were dealing with several middlemen from completely different companies. Even scheduling the appointment in the first place was difficult as I kept being told that I couldnt book an appointment even though it was confirmed that I was going to be giving payment. The only recommendation I would give to anyone about this company is to stay away."
stephanie N.
austin, texas
maria i G.
austin, texas
gary B.
austin, texas
"Very detailed explanation of the work done."
jessica L.
georgetown, texas
anita R.
cedar park, texas
roxane G.
austin, texas
"He was professional and installed the sink in a timely manner. On another note, I am a customer with a service contract. I am bothered being "up saled" every time I use Strand. Especially during these uncertain times."
melody S.
austin, texas
"Jose and Mark were very nice and efficient"
vince C.
austin, texas
carmen E.
austin, texas
"Strand has been my service provider for over 10 yrs I was pretty shocked at how badly my review was this time... and to think of total replacement especially when not having any problems... still reviewing all info provided"
lee boerner B.
austin, texas
"Thorough and explained everything. Have good recommendations."
tim R.
austin, texas
"Thorough communication and professional execution of the work and fees associated with our service call"
steve F.
austin, texas
"Schedule, confirmed, MSG technician on his way! Perfect!"
matt D.
austin, texas
"Tech was friendly and he got right to work. He wore mask and foot covering"
sam C.
austin, texas
"Super prompt. Very thorough"
john D.
austin, texas
"Julio did a great job. Seems very thorough and transparent with what he was doing."
minerva L.
pflugerville, texas
mike M.
buda, texas
sid L.
round rock, texas
"worked quickly and did not waste any time"
albert L.
austin, texas
"Clear and respectful and no oversell! Great tech."
elizabeth M.
austin, texas
"We were able to get our ac unit working after hours"
tina B.
cedar park, texas
"Bobby our plumber was absolutely exemplary. Professional, knowledgeable, and so dedicated to finishing a job that turned out to be far more complicated than anticipated that he worked all day until it was finished. He went WAY above and beyond!"
cleve H.
austin, texas
mihnea D.
austin, texas
"Kind, courteous and knowledgeable tech."
sue M.
elgin, texas
"Saw problem right away, explained it to me and took care of it. Very polite and easy to work with."
john T.
pflugerville, texas
"The tech was knowledgable, courteous, and efficiently completed the work."
carolyn P.
round rock, texas
scott W.
austin, texas
"Daniel was great. The reason for the 9 is due to the thermostat being turned down and Daniel forgetting to turn it back up. We left the house shortly after the check up and when we got home it was freezing in the house."
rick G.
hutto, texas
sandy T.
austin, texas
"technician was very helpful and efficient"
jill L.
austin, texas
"Easy to get appt. technian was on time and helpful"
becky W.
austin, texas
"Professional quick thorough nice and polite"
marty Y.
leander, texas
"Very professional, great service, and very friendly technician."
tony M.
austin, texas
roger S.
austin, texas
"Everything was complete on a single visit."
catherine L.
austin, texas
"The technicians know their subject."
gerald W.
austin, texas
"Kevin showed up as scheduled. After clearing the condensation line, drying out the drip pan and replacing the soaked filter, we discovered that the drain (plumbing) line was clogged."
rich A.
austin, texas
karli W.
austin, texas
"The service Billy provided was top notch. The only reason I give a 7 was around the arrangement of the initial appointment. I called at 9pm CT to see if there was availability for emergency service, after speaking with a rep, they informed me that they did have availability and had a technician who was finishing up at a job and would head my way. Hadnt heard anything at 10:30pm, I called back, the rep informed me she would get in touch with the technician and call me back with ETA, waited around until 3am, nothing. Called back at 7:30am the next morning, rep was rude, didnt apologize or acknowledge the huge inconvenience- I had cancelled another appointment with another company that was scheduled service at 7am due to Stan Brothers having earlier availability. Overall- the service technician was absolutely amazing and friendly individual, the coordination, thats a different story."
debra D.
austin, texas
kelly Y.
round rock, texas
valerie C.
austin, texas
"Mostly because Julio is a great technician, considerate and respectful, and seems to be doing a thorough job."
leigh H.
round rock, texas
wayne W.
pflugerville, texas
alicia B.
austin, texas
"iMiguel was very friendly and competent ; I assume he checked everything he was supposed to. he answered questions i had and showed me items that could possibly cause problems. since my system is old."
judith S.
austin, texas
"On time, polite & explained everything"
gregg B.
georgetown, texas
"I was charged $247 for disinformation. I am now convinced Strand Brothers exists to bait and switch all customers to a new system. I called another repair only hvac co, and they had me up and running in 30min. Small leak in condenser that with simple coupler had everything up and running. I will never be calling on strand Bros again. You can keep my other $447 service/maintenance because I will not be calling BACK EVER. And will definitely be telling others of my terrible experiences with your company. DON'T LEAD WITH TRYING TO UPSELL A NEW SYSTEM AND ACTUALLY TRY TO WORK WITH CUSTOMER TO FIX EXISTING SYSTEM."
west library L.
austin, texas
penny green G.
austin, texas
"Frank diagnosed the problem and explained it to me. We then talked about options for addressing it and decided what we were going to to. I didn't feel pressured into making a decision. He was sensitive to my needs and time frame."
tommy M.
wimberly, texas
"We are convinced that this company is a fraud. We were satisfied with Carlos, except that we told him on Tuesday 9/1/2020 that we wanted him to look us in the eye and explain an ITEMIZED listing of all expenses that we were charged for. He emailed us the list after he sat at our dining table with his calculator for at least 30 minutes. We did not receive the email until after he left and when we opened it there was ONLY the final figure there. We have now waited 2 weeks and still have no itemized bill to submit to our insurance company. Waited all day today, Tuesday 9.15 for Tina (Customer Service delegated by Wade Harrell to respond to our request. She was to call me no later that today but did not."
stacy A.
austin, texas
"Kevin went above and beyond to make sure that our HVAC system was going to work properly for us. He was courteous and answered all my questions. He even sprayed off the outside condenser which took extra time that was definitely needed."
krista D.
austin, texas
ginger L.
austin, texas
"Kevin was polite. Also, he was very professional and knowledgeable about my air conditioner unit."
sherrie S.
austin, texas
"He explains things to us and let us know what is wrong if anything."
henry M.
pflugerville, texas
james H.
pflugerville, texas
"Could of been higher but since we called by 9am to set appointment, were promised someone would come between 12 & 2pm and they didn't show up till after 7pm without calling us to let us know what was delaying them!"
denise H.
austin, texas
"Repaired blockage"
tatyana B.
austin, texas
"Good job."
steve Z.
austin, texas
"On time, quick finding the problem"
mathew P.
round rock, texas
mary C.
austin, texas
"Francisco took the time to explain a problem to me."
karen L.
austin, texas
"Technician very pleasant"
mary N.
austin, texas
alan W.
austin, texas
"Alex has been at our house before. We appreciate his knowledge and professionalism"
william M.
austin, texas
"Problem identified and fixed next day. But did have a billing issue of refund pending for membership of $102 from Charlotte that has not posted yet."
michelle M.
austin, texas
"I have not received what was expected from my package here. The city of Austin rebates have not come in."
mathew P.
round rock, texas
nitamolina N.
austin, texas
greg S.
hutto, texas
"Your tech Luis was on time. He was very courteous and knowledgeable. He answered all our questions about the ac system."
lee R.
cedar park, texas
"Very helpful information about what needed to be done."
jose R.
austin, texas
"Alphonso took his time checking everything out, and also gave some suggestions about a better quality filter."
stephen M.
austin, texas
"Brady professional, very competent, a great communicator and took appropriate C19 precautions"
ted M.
austin, texas
"had a mask and did good work"
kevin G.
cedar park, texas
"everything went fine"
jim C.
austin, texas
cheryl S.
pflugerville, texas
"Ivan was very thorough in checking out the AC system and explained what was going on and how we was going to fix it."
ron E.
austin, texas
gayle G.
round rock, texas
"Complete service. Flushed pipe and gave possible future fixes."
david L.
austin, texas
craig H.
austin, texas
"I specifically told the tech that I believed the issue to be a clogged drain pan. He did not check, instead looked at my coils and said I need a new system. I called elsewhere. They unclogged the drain and solved my issue. Total rip off and waste of my money and time."
john W.
round rock, texas
"He came early on Labor Day and was friendly and fixed the AC!"
cirinda S.
pflugerville, texas
"technician lied to me about multiple things. I had 2 other companies tell me the same thing that contradicted what yall told me. I was told that there was an inch and a half of dirt in my ducts. Called to let you guys know that I was upset that I was lied to. The technician called me back telling me he never said that and he cant look inside my ducts.. WHICH IS THE ENTIRE REASON I HAD YALL COME OUT. but he had NO problem telling me all my ducts needed to be replaced because they were so damaged.. A supervisor was supposed to call me but never did."
frank B.
pflugerville, texas
"Punctuality in addressing and responding to service related problems."
daniel (ll/tn) (.
pflugerville, texas
sharon D.
austin, texas
"Very professional and seem to be thorough.."
jane S.
austin, texas
"He was very polite and answered all of our questions."
steven W.
austin, texas
"Excellent service. No filter provided"
james D.
austin, texas
"Showed up on time, was quick, polite, professional, quickly diagnosed the problem and solved it.. kudos to Grady!"
anderson W.
pflugerville, texas
jason A.
buda, texas
"Responsive, informative, and friendly"
karen W.
cedar park, texas
"Ivan was so friendly, polite, thorough, and careful!!! My AC was back up and working correctly in less than an hour!!!"
mike W.
austin, texas
"You flooded my house. Until that is resolved, there is no way we can recommend this company."
jaime E.
driftwood, texas
terry O.
austin, texas
"On time...disclosive....polite"
ervid R.
austin, texas
gracie R.
austin, texas
"He was very professional and knew exactly how to correct my problem as quickly as possible."
frances S.
austin, texas
lolita S.
pflugerville, texas
"Showed up on weekend within an hour after calling for service, technician was very friendly and courteous, quickly diagnosed and fixed the problem"
barbara H.
austin, texas
"Very reasonable scheduling in response to service call. Good communication between customer, office and technician."
rachel S.
austin, texas
"Miquel is so people friendly and i know he will do the right thing when it comes to my home inspection. He will not add on extra expence. I truly trust his judgement. That is why i will always request him to take care of my home."
ingrid G.
hutto, texas
donna A.
austin, texas
carolyn C.
austin, texas
"I have tried for so long to simply get a receipt!!! It's been 4 months!!!! AND I have had to call and demand final inspection so I could get rebates AND rebates were not what was promised so had to call and try to get a check cut but still have not received AND one of the workers tried to walk out with my Nest thermostat AND... the list goes on. BAD customer service after install and payment."
jessica D.
austin, texas
carlos R.
round rock, texas
robert G.
austin, texas
"Didnt fix the problem and said that someone would call with information and costs.At different times said different parts were the problem and started with quotes from 2900 to 5900. I went with another company that had me up and running in 3 hours."
charlotte P.
austin, texas
"fast service to schedule and technicians are efficient and polite."
jerry S.
austin, texas
"Punctual, professional."
melissa B.
austin, texas
"Far too expensive for what we had done. $250 for him to come tell us that the vent is blocked. I thought it would have been just the $89 visit fee, since he never actually fixed anything. I called twice to discuss the overcharge and found Debbie to be very rude, saying someone would call me and never did. Very disappointing."
bea C.
pflugerville, texas
"I felt the technician was very honest and didn't beat around the bush."
glenn S.
austin, texas
"The service agent was very thorough, courteous and knowledgeable."
jill F.
austin, texas
"Miguel, Alpha T., Freddy, Alex, and Pedro provided Excellent service. They let me know everything about our new AC/heater. They were professional Throughout the process and cleaned up the House and yard of the old equipment. They worked very well as a team! Very respectable. Kept me posted throughout The process. We greatly appreciate all they did for us."
tom P.
austin, texas
"great job"
dustin (rntl) (.
round rock, texas
"My HVAC vent ducts are wet and called Strandbrother to investigate. Was charged $200 to tell me my unit was old and needs replaced. Its three years old and appears to be in fine shape. Called another provider and was able to identify the issue and got serviced. Always been happy with StrandBrothers in the past. This time it feels I spent a lot of money for no value and would now hesitate to recommend to family and friends. Sorry to have to deliver bad news."