Strand Brothers Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 19,791 Reviews
joel P.
round rock, texas
"Fast response, fast operation, polite and easy to communicate."
mary H.
austin, texas
lashanda L.
hutto, texas
"Polite, efficient, and explained what we needed to know."
lenore S.
round rock, texas
"He was thorough and courteous."
juventino R.
hutto, texas
"Service was done at the scheduled time and done quickly. Service crew removed the old system, cleaned up and verified that the new system was up and running before leaving. Great crew and sales people! Thank you"
richard M.
austin, texas
"Seemed a bit pricy but I'm not sure what competitive pricing is. I'm still watching for leaks."
gregory B.
elgin, texas
"I Had to reschedule original appointment. Strand Bothers did so for the following day. Technician arrived earlier than expected. Identified issues with condensate drain line and performed required repairs. System inspected and cleaned. Totally satisfied. Looking forward to an error free summer cooling season."
rob W.
austin, texas
elizabeth m.
austin, texas
"Did a good job inspecting everything. Then explained clearly what needed to be done."
david V.
georgetown, texas
william M.
round rock, texas
"Techs were extremely professional, efficient, and caring. Terrific team!! They serviced to give us the best results. Appointment scheduler was flexible and vet accommodating."
dennis L.
round rock, texas
branden A.
hutto, texas
"They have not contacted me other than the his email asking how the services that I havent received were. So the services I was not contacted about or received we poor very poor."
jeremy L.
georgetown, texas
grace K.
round rock, texas
"Immediate response. Problem solved."
jeffrey R.
round rock, texas
"Our technician Marco was very helpful, patient, and thorough with his service."
amanda K.
round rock, texas
richard R.
pflugerville, texas
"No one ever shoed up even though I got an email an hour and a half ago stating that Christopher Garcia was on the way."
abbie T.
austin, texas
"Quick, efficient service, but didnt tell me when he was done, just left."
peter W.
round rock, texas
"Informative and helpful"
don V.
austin, texas
traugott J.
hutto, texas
"I was disappointed when the tech never showed up for the original appointment but when I called, they were able to send someone quite quickly I thought. The tech was quite thorough and explained everything so I understood."
jose M.
kyle, texas
brian F.
austin, texas
"Isaac was very patient with my questions and helped complete the job."
roy B.
buda, texas
"The technicians were knowledgeable, thorough, and polite."
panayiotis L.
austin, texas
nancy H.
austin, texas
"Ivan is great"
fred S.
pflugerville, texas
"The technician arrived on time, and conducted his tasks professionally."
richard A.
cedar park, texas
marcia L.
austin, texas
"Nick had a "can do" attitude to get the job done. It wasn't easy, but he did not give up."
susan L.
hutto, texas
"John did a complete servicing and explained the details of why the air conditioning does not work."
tomo C.
pflugerville, texas
joe A.
austin, texas
"To start, Bryan was incredibly kind and friendly. Everyone I've met at Strand Bros has been so kind, but Bryan went a step above the rest."
dawn S.
round rock, texas
"Mike L. did a great job reviewing our system. He was very thorough and took the time to explain any concerns or positive parts that he found. This was very helpful and he was also very professional and mindful of our privacy and space."
yolanda A.
austin, texas
"The tech accident broke one of my flower pots after he cleaned the AC unit with the water hose."
gayle B.
pfugerville, texas
elena S.
austin, texas
"Tech arrived on time and did his job well."
debra W.
pflugerville, texas
"Tech was very friendly, thorough & provided excellent customer service."
gertrud M.
manchaca, texas
robert M.
austin, texas
"Very knowledgeable and explained all well"
robert M.
austin, texas
"Both very knowledgeable and. Considerate. Have me great info and feedback."
john U.
austin, texas
"Good Guys !"
premier S.
cedar park, texas
"Nothing but the runaround from Strand. You guys arent the same business you used to be. If you dont want to do the work, then you shouldnt take phone calls."
jane L.
austin, texas
william M.
austin, texas
william M.
austin, texas
anne D.
dripping springs, texas
"Our house is 5 1/2 years old. We've been a Strand Customer the whole time and Strand/Service experts for over 10 years in our previous house. Every routine visit identifies something that needs repair. Today we paid $311 for a new capacitor. Afterwards, after researching A/C capacitors, multiple responses "How long do AC capacitors last? AC capacitors typically last for a long time and many last for the life of the air conditioning unit. You can expect to get about 20 years out of an AC capacitor." Additionally, the cost range is low of $70 to a max $350. $311 seems quite excessive and the A/C was not having any issues. We are very disappointed with Strand and seriously considering not to renew the contract. If we could cancel the remaining winter service and get a refund, we would like to cancel."
rhonda T.
round rock, texas
premier S.
cedar park, texas
"No-showed and stood me up today. People at the dispatch number are clueless and said they would call back and never did. Then my man Dennis said I would get a quote today. Ill give you one guess what I never received. Yall have the worst customer service."
maria A.
austin, texas
retail S.
toms river, new jersey
"Tech did not schedule visit with mall for roof access and could not do anywork. So left without changing filters"
westbank L.
austin, texas
"The drain pan on one of our HVACs was full of water, the technician did not drain it. I honestly have no idea what he did. I called the next day to follow up, the CSR said I'd get a call back. I never did."
andrea B.
hutto, texas
"Very professional at all times; knew his craft; respected the house by covering work shoes twice"
donald S.
manor, texas
"Mr. Vazquez was very professional and knowledgeable. Outstanding Job!!!"
premier S.
cedar park, texas
"no one ever showed up. Strand is very disorganized."
lori N.
taylor, texas
"Anthony Gomez and Samuel Marquez did a great job of solving our problwm with our A/C!"
recathlon L.
round rock, texas
"Efrain Ortiz was great, very thorough and quick."
mark D.
dripping springs, texas
"Excellent service; answered all my questions."
david L.
austin, texas
ron H.
austin, texas
serena H.
pflugerville, texas
"The tech was 2.5 hours late to our appointment"
tom G.
austin, texas
"Francisco is great to work with. Fast service."
donna S.
round rock, texas
"He did exactly what I asked him to do and more."
nancy B.
austin, texas
"Y'all are always very helpful to me."
vicki S.
austin, texas
"Todays service personnel were excellent and respectful of my property. Since this is the only space where I can provide a comment I want to add that I was not happy to have a coil replaced that was just put in in 2020 - it seems unacceptable to have to replace such an expensive part in such a short amount of time."
james H.
austin, texas
"Prompt, professional service, which I've come to expect from every Strand Bros employee."
mary J.
austin, texas
umang S.
round rockwood, texas
"Great technician"
bryan M.
austin, texas
"Ivan was very courteous and professional. After he determined the wine room chiller system I had was a refrigeration issue not HVAC, he gave me the contact info for another company that might be able to help."
jack K.
austin, texas
william P.
georgetown, texas
"Samuel was awesome, knowledgeable, explained everything he did, checked everything and advised possible ideas for ducting, static pressure etc. I would request him for the next visit."
virginia A.
leander, texas
keaton S.
austin, texas
"Didn't show up on time. Had to cancel"
betsy D.
austin, texas
"The response rate was fantastic-the tech came out promptly and resolved the issue. He was very good. Pricing was very high!! Double what I expected!"
carlos O.
georgetown, texas
"Technician called an cancel"
maricela C.
austin, texas
"The tech was friendly and professional. Explained the needs for the air conditioning unit."
weldon B.
hutto, texas
"Fast and courteous."
scott M.
austin, texas
"Tyler was honest, extremely knowledgeable and explained all the options. Not sure how I feel about Strand, but he was outstanding."
derick K.
georgetown, texas
"Did not show up"
derick K.
georgetown, texas
"Did not show up"
larry B.
round rock, texas
"Will never recommend or use. I will continue using green leaf as my ac service provider"
craig H.
round rock, texas
"Gustavo was amazing. He was very knowledgeable and diagnosed our issue quickly. He loves HVAC and his excitement was contagious!"
adam O.
austin, texas
"Didn't seem real knowledgeable"
catherine Y.
austin, texas
"Elian and Trent were very helpful and knowledgeable. They took their time to evaluate our systems and address any issues."
julie B.
austin, texas
"Had to reschedule appt twice due to technician availability and then scheduling error."
barbara F.
austin, texas
rita G.
austin, texas
"Strand Brothers Service Experts are always extremely helpful. Each interaction with technicians is helpful. Ivan was thorough; I shared with him about being pleased with the level of service Ive had with this company."
chris R.
pflugerville, texas
"While everyone was very polite, I don't appreciate having a sales rep accompany the technician. If I'm interested in buying something, I'll let you know and then you can have a rep contact me."
amber N.
austin, texas
"Alfredo was thorough, friendly, great"
carmen P.
austin, texas
"Technicians response to questions"
abazar S.
austin, texas
"We have been satisfied with Strand Brothers services."
steve G.
buda, texas
"Tyler went above and beyond in all aspects of his service. He was fantastic."
paul C.
round rock, texas
"Thorough assessment. Reasonably good report template. Very minimal technical description of issues. Poor to no explanation of expected benefits of recommendations. Teach your techs to explain benefits I. Terms that don't require training in HVAC systems to understand."
winferied R.
lakewood, texas
penny G.
pflugerville, texas
"Samual was very nice & polite & seemed to know what he was doing. However, asking the homeowner to supply any items needed to complete the job is really not good business."
tim G.
austin, texas
"Fixed the problem quickly. Very rushed with explanations."
laura S.
buda, texas
"Considering the number of things that went wrong that had nothing to do with him, he did an excellent job!"
carolyn J.
austin, texas
andy H.
austin, texas
"I was told that the water heater need need to be replaced and it did. But when Isaac showed up I was impressed by his integrity. He said my water heater was still under warranty. It saved me a great deal of money. You need more people like Isaac"
bonnie S.
austin, texas
"The technician came earlier than expected (1pm vs. 4-9pm) and since I was not at the property, he sent me an email notifying me he was on his way. He resolved the problem, and sent me an email invoice at 3pm explaining the problem with no charge because it was within 1 yr installation."
sandra B.
pflugerville, texas
"They did a thorough inspection and went over the findings with me"
mark K.
austin, texas
"Professional, explained what was happening, and fixed the problem."
russell H.
austin, texas
"He did his job and checked everything."
edward L.
round rock, texas
"Explained what service he had performed and the results. Also provided clear opinions to improve systems serviced."
david H.
austin, texas
laura M.
leander, texas
"Lack of Cold water out of the faucet is fixed."
debra S.
round rock, texas
travis R.
georgetown, texas
leeann D.
austin, texas
heidi L.
georgetown, texas
bill E.
austin, texas
"On time, answered all my questions, worked quickly."
rick S.
austin, texas
"Tech was very helpful"
danna H.
lago vista, texas
"An excellent experience"
kennon W.
austin, texas
"Freddy was professional, knowledge, and friendly. He laid down protection for the floor and cleaned up when finished. He even went above and beyond by turning an air conditioning vent around so that it faced the right way, not part of the job he was doing!"
mary H.
austin, texas
"Juan was thorough and notified me with every step of the process how my system was doing. He even fixed my rope on the pull-down door to the attic for me when it broke."
heather S.
elgin, texas
"Elian was very knowledgeable, helpful and efficient. Eric was informative and helpful."
larry C.
leander, texas
"Knew how to resolve my problem."
russell S.
pflugerville, texas
"Mr Hernandez was very nice, professional and very knowledgeable. Fixed our problem in no time. He explained all steps and what was performed."
craig J.
pflugerville, texas
"DeeShawn was very well trained, professional, and performed the request for service as expected."
jay B.
austin, texas
"On time, explained everything, gave me a recommendation on capacitor replacement. Cleaned up after himself."
robert L.
pflugerville, texas
"Jose is the best employee- so helpful and knowledgeable"
jim R.
austin, texas
"All of the technicians and workers were polite and diligent about their job."
mike L.
round rock, texas
"Based on the interactions with the tech, Juan. He was superb!"
alice F.
kyle, texas
"Great service goodadvice given"
oshea G.
austin, texas
"The tech didnt even show up. The window was from 12 to 4 and by 5 oclock. I had to call and cancel since my event was starting and I had to refund money due to lack of a working air conditioning system."
john B.
georgetown, texas
catherine Y.
austin, texas
"Thomas did not seem very knowledgeable about our tankless water heater. Did not fix the problem just made excuses about calcium in the lines and tried to sell us service and products. We are still experiencing the same problem. Very frustrating and disappointing."
juan R.
georgetown, texas
"Tech did not show up / did not call"
rick S.
austin, texas
"The tech did a great job"
patsy T.
austin, texas
"Christian couldn't have been more professional, knowledgeable, and courteous. He's the best."
sandra B.
leander, texas
"Tried to answer my questions"
sean B.
del valle, texas
"Tech was very thorough"
maria M.
round rock, texas
"He was knowledgeable"
darlene F.
pflugerville, texas
mike O.
round rock, texas
ruben C.
austin, texas
"John Gonzales did an excellent job: 1) arrived on time 2) discussed the work before it started 3) performed the inspection of the equipment inside and outside units 4) provided detailed explanation of the equipment's condition 5) provided options and recommendations, 6) helped with changing the filters."
camille S.
austin, texas
"On time and very helpful"
patricia L.
round rock, texas
"No one ever showed up!!!"
kelvin G.
san marcos, texas
"All my questions were answered."
amy D.
austin, texas
"Miguel was on time both days he came to our house, and was courteous, polite, and efficient. I rated a 9 vs 10 because communication from the office could have been much better. I expected a call on Monday morning with final details of our service but had to call twice that day to get any information. I finally received a call at 2pm. After 4 days without AC I would have appreciated a greater sense of urgency and more helpful information from the office."
susan M.
austin, texas
"Professional"
richard H.
buda, texas
"good service"
bobbi M.
georgetown, texas
"Very friendly, on time and knowledgeable"
stan B.
austin, texas
glen W.
austin, texas
virginia H.
kyle, texas
"While we were thinking we need to replace the toilet, Thomas saw that we only needed to replace the wax ring."
sean T.
georgetown, texas
"Gustavo was very knowledgeable and informative. He told me he is still learning English, but I thought he was very easy to communicate with. Also super friendly! Gustavo is also really good at providing only the information I need to know, in a way that a non-technical person understands. He does a better job than most native English speakers."
dave L.
austin, texas
"Extremely polite and professional"
bikal S.
pflugerville, texas
"Gustavo was extremely knowledgeable and professional. He advised me on how to maintain my ac unit properly and what can I expect in future."
alfred M.
austin, texas
"comprehensive and understandable presentation; answered all my questions clearly and politely. Excellent presentation."
robert E.
hutto, texas
danze &.
austin, texas
"Great service, Nice employees"
mark E.
austin, texas
"Thanks"
mark E.
austin, texas
"Thanks"
jay B.
austin, texas
"Easily explained and understood."
terrie S.
austin, texas
"Worked efficiently"
eric F.
round rock, texas
"I never received a call for a service and I completed two requests."
johnny C.
austin, texas
"Provider seemed interested in my concern and handled it like a professioal"
lisa p.
austin, texas
"Very quick response and schedule of service was updated when the time was near."
james S.
austin, texas
emily S.
austin, texas
"On site service was excellent. I am now waiting on the follow up the on site technician described but so far everything has been great."
carlos S.
pflugerville, texas
alan W.
austin, texas
"Excellent service from the technician"
gregg L.
cedar park, texas
"Guys looked for my problem and didnt it was my pipe. They were honest helped with what they thought the issue could be."
miriam M.
lago vista, texas
"I left several messages for Gina, Cust Service, to call me. Never returned call. I also left a message on ur website and no one returned my call. We were scheduled for service from 8-12. When I called to confirm ETA , customer service rep informed me technician will not arrive until4-6. At about 1pm, we noticed water leaking from the unit. Had the technician arrived as scheduled, I would have avoided paying $2700 for water damage repairs."
karen R.
austin, texas
"Deshawn is the best technician - very fast and efficient. He also made helpful suggestions."
andrew V.
round rock, texas
paul F.
round rock, texas
tj O.
lakeway, texas
"Prompt and professional"
steve M.
austin, texas
"Alfredo Gonzalez was excellent. He was thorough and courteous. Excellent employee."
russ O.
austin, texas
"Service dispatchers and technicians are responsive to our concerns and communicate clearly with us so we understand what they are doing."
danny B.
austin, texas
"Service technicians were great. I lowered the score because it is so inconvenient to have e 8 - 12 service window for maintenance that is scheduled ahead of time. No excuse to have to wait four hours for a maintenance visit"
luis L.
round rock, texas
"Justin is very friendly and explained everything regarding the inspection of our unit. Easy to deal with him."
jill B.
austin, texas
carl D.
georgetown, texas
federico S.
austin, texas
"Not the tech's fault, it is just that any repair or replacement with SB cost so much."
jane W.
austin, texas
ron W.
austin, texas
"Curtis and Tony were prompt and highly professional, they quickly diagnosed and fixed my plumbing problem. They replaced a faulty water pressure regulator. I watched them work as they expertly dug out the box and installed the new one. They were courteous and efficient, highly skilled in their profession."
john M.
round rock, texas
robert E.
hutto, texas
jerry W.
round rock, texas
"Justin was Professional, knowledgeable, thorough and explained everything to me. He did a great job and I highly recommend him."
terry H.
austin, texas
terry H.
austin, texas
josh J.
austin, texas
carlos A.
pflugerville, texas
"No one showed up on the 8am -noon window, left at one , not even a courtesy call"
suresh B.
pflugerville, texas
"It was purely based on the quality work and the pleasant attitude of Gustavo Hernandez"
naomi R.
austin, texas
gregory H.
pflugerville, texas
"Both Aaron and Tony were Very professional and efficient."
carolyn P.
dripping springs, texas
"Love our A/"
sam M.
austin, texas
"If this is about Samuel, he was terrible. Never again, please. Mike came later to make things right, and he was fine. When we make our appts, we always request that written notes to technicians be made for filters for both systems be brought, to be changed, or please don't come at all. The technicians are never told; not once. We pay for those filters on top of the maintenance fee. Your trip out is to maintain & clean our units& change our filters. I expect a little sales pitch each time, but that must not turn into harassment. We had a new in box downstairs filter that you all left two times ago. Having learned my lessons from before, I told Samuel that if he did not also have an upstairs filter (Aprilaire 410 for our 2000 unit) w/ him, that he would need to reschedule the entire trip. He checked the truck and said he didn't have it. He said the standard kind we use downstairs for our 2020 unit would work upstairs. I was skeptical after using 23 yrs of Aprilaire upstairs. He said he's the best technician you have, the most expert. Lie/Error #1. He tried to make it work, jam it in etc. It did not work at all. Lie/Error # 2. He said he did have an Aprilaire after all. Lie/Error #3. He had no idea how to install it ,but said he knew exactly how. 20 minutes of painful to watch frustration later, he admitted he did not know. Lie/Error #4. He called Mike to help. I said why don't you work on the downstairs unit while we wait for Mike? Samuel then tried to tell us the filter that you (YOU!) left for us for the downstairs unit was crummy, and we should get a higher MERF "that would last for two years". I said "let's use the one you all brought rather recently, and anyway I want to change them every 6 months". (I remember how the aprilaire were supposed to last for 2 yrs, hahaha, and I remember how Christian tried to tell us we didn't need to change the upstairs filter, only after he couldn't find one on his truck.) Samuel got testy & immediately said we had a gas leak. He seemed very happy. "Look, Mam'n, at these bubbles". I said "this is a pretty new unit". He said "mistakes get made". I said "you all do 100% of our installation, maintenance and repairs for almost 30 yrs, & come every six months." He got quiet. I said, "please leave--I've lost all trust in you." Mike arrived. He said Samuel could leave but he asked nicely if Samuel could help him under his supervision, to save some time. Mike installed the Aprilaire filter pretty quickly and showed Samuel how to do that. I overheard Mike teaching Samuel throughout the visit after that, including how Samuel was completely misreading one of the outdoor unit #s. (It's 23 yrs old. Yes, obviously it could fail tomorrow, but meanwhile it works 1000X better than the 14K fancy 2020 variable speed unit you put in downstairs. Old thermostat is 1000X better too.) It's well known you charge a fortune; I pay it but in return I expect good, courteous and knowledgeable service. (It's still a little soon after Christian leaving the upstairs unit running w/ the filter drawer half open for 2 days--who knows how much damage that caused?) Mike finished everything. I said, "what about the 'gas leak'?" Mike said it was just loose and he would tighten it. I *think* he did. I signed two IPADS; I did NOT READ THEM. I was too worn out from this experience. I got nothing in paper. From now on I would like paper again. Those report cards you sent out are silly--I look back at my Nov. yellow page receipts and I see #s, %s, range of normal, notes, so much more detailed. These "report cards" don't even list the dates for our units or filters--very useless. I called tonight and asked for the yellow sheets. Please also send me copies of whatever I signed under duress on the IPADS. I won't make make that mistake again. This was a very hard day, one that a cancer patient doesn't need. Please send Mike L. next time. I've had at least 3 real bad guys over the years; I've taken more than my share. Enough, please. Thank you."
michael P.
austin, texas
"Cannot answer because nobody showed up on the appointment date."
doyle P.
round rock, texas
"courteous, knowledgeable, and explained everything that needed attention"
robert B.
austin, texas
"On time, courteous, efficient, provided explanations, good clean up"
diana S.
austin, texas
"Quick response,"
denny R.
austin, texas
"Nick could not find anything obvious but the toilet had leaked 3 times prevously so I had him pull the toilet up and he found the leak."
ron W.
austin, texas
"Ivan is so personable as well as professional"
scot F.
austin, texas
"Good service, but too expensive."
greg B.
round rock, texas
wendy N.
lago vista, texas
"Verbal quote was inaccurate. Refused to give a detailed written quote despite several requests for a written quote. My research found that there was a 300% plus markup in parts."
david L.
austin, texas
sandra H.
taylor, texas
"Did a complete check and left the area clean when completed"
daniel C.
round rock, texas
"Great guys !!"
pedro N.
pflugerville, texas
william T.
georgetown, texas
"Your guy was the real deal."
paul B.
austin, texas
mohammad I.
round rock, texas
"Efficient"
robert B.
austin, texas
"Returned to fix/find recurring problem. Will need new system."
karyna M.
round rock, texas
john P.
austin, texas
"guys were very courteous"
neal W.
austin, texas
"Excellent response time. professional and knew what was wrong and fixed it."
robert B.
austin, texas
"Justin arrived at 8 pm after servicing several other accounts. He was polite and efficient. He located the AC problem and had it fixed in 45 minutes so that the rooms serviced by that unit were up and running before company arrived."
lauren S.
austin, texas
"You diagnosed the issues. You havent fixed it yet. Try sending out the survey after the job is completed. Peter was great."
patrick B.
spicewood, texas
"Fast and clean"
david S.
cedar park, texas
"Very Professional"
randall S.
austin, texas
"I have been a customer through 2 houses with Strand (back when the original brothers actually came to my house). It has been 18 years. For the maintenance of our 4 systems, you sent a tech and a salesperson. Although both very nice, I was pushed on everything even though I said I was not interested. To have 2 people in every room of my house for like 4 hours is a lot. Then, without even asking me, they cut 12 inch squares in 3 of my 4 units to show me what the inside looks like!!! I asked them if they were going to patch those up and they said of course. Turns out, they did not patch even one of the holes they cut without my permission. I will be terminating my maintenance plan and finding a new company to do business with. Completely unacceptable and all to try to push sales on me. I can tell you that people do not like this new system of having sales people come to the visits. You are going to lose a lot of business, just like mine. (Note: I did like one tech you sent recently to my house, Francisco. He was knowledgeable and trustworthy.)"
ms erler E.
austin, texas
"my appt was with Anthony Gomez and he never showed up"
henry B.
austin, texas
gregg V.
austin, texas
bill P.
austin, texas
"Professional personnel."
james M.
georgetown, texas
"Tony the technician was great. Efficient and professional. Great work."
edward R.
austin, texas
"GOOD JOB"
linda L.
austin, texas
"We have a really good and conscientious technician"
george G.
round rock, texas
"Prompt, efficient and courteous service. Reasonable discounts."
jim S.
austin, texas
marc E.
austin, texas
"I have reported that the iComfort thermostat is not working properly - not connecting to the hub- from some time now. The problem has not been addressed by Strand Bros."
peggy L.
austin, texas
patsy B.
austin, texas
"Very professional technician. He answered all my questions about my HVAC system."
cheryl E.
austin, texas
"On time and efficient"
david S.
cedar park, texas
"Highly Professional"
maria M.
austin, texas
lola B.
austin, texas
"Billy always does a thorough job."
janet W.
austin, texas
"They were polite and got my ac to working."
brad S.
austin, texas
mary B.
austin, texas
missy S.
austin, texas
dennis L.
round rock, texas
sam Z.
austin, texas
"The do a good job"
kenneth N.
round rock, texas
"Always competent, always on time."
jim C.
austin, texas
"Reliable & efficient service"
barbara B.
austin, texas
"Reliable and efficient service."
ellen R.
austin, texas
"The last inspection was the most thorough we have ever had. In fact I would like to have Triston make any other inspections."
erika G.
austin, texas
"Ive already called to complain about this. Tech recommended UV filtration system be installed when yall have literally already installed one."
rogene C.
austin, texas
"Discussion about filter"
denise H.
austin, texas
"Great service I know I can count on"
allyson H.
leander, texas
kevin G.
cedar park, texas
john P.
cedar park, texas
"You have good service and great products."
vanessa V.
austin, texas
"Always reliable and helpful service"
judith P.
austin, texas
"They are prompt, helpful, qualified and courteous. Maybe not the cheapest, but you get what you pay for."
ruth G.
georgetown, texas
"I would highly recommend Strand Brother; everyone is very friendly."
john L.
pflugerville, texas
"I like the payment plan and the regularly scheduled service checkups."
viola L.
pflugerville, texas
"I was notified about the arrival time of the technician to my home."
jamie G.
austin, texas
connie S.
buda, texas
"He is very pushy person making me not feeling comfortable. He and an advisor did not explain to me what they discussed and take time explaining why I need to replace new with 6 years old AC unit. I feel that they want to earn commission instead to repair. I used your co last year. I had never have problem until those people. I changed my perspective on your companys integrity."
tom A.
austin, texas
"Everything went well."
nancy D.
austin, texas
"Over a number of years, I've always had good service provided by knowledgeable service people."
richard M.
georgetown, texas
linda F.
austin, texas
"Good job, very nice technicians, also Mike came by to see if I wanted to upgrade my 14-year-old system, and I did. He is a very professional salesman and did a great job."
joseph B.
austin, texas
james ramsey R.
austin, texas
mr leary L.
austin, texas
"Dependable"
john T.
pflugerville, texas
"They provide quality service that is dependable."
john S.
austin, texas
stephen Y.
austin, texas
sandy T.
austin, texas
"Alberto was very thorough"
john R.
austin, texas
mary N.
austin, texas
"Very well trainede service people"
john A.
austin, texas
"Technicians are always polite and professional."
charles (rntl) (.
austin, texas
"The last two visits I had issues with the total charge. Samuel said he needed to replace 2 UV lights - $350 each. I said OK. Total charge when I received the invoice was $1,100. I did not see this, because I did not sign the completion for on the handheld computer. I have called THREE times to discuss the bill - and THREE times the representative said she would send an email to the someone - but they never called me back."
charles M.
austin, texas
robert E.
austin, texas
"Tech performed his duties in a timely manner, provided information on what he found and answered questions regarding same. Very knowledgeable person."
esther S.
leander, texas
"The techs were super courteous and helpful. Answered all my questions."
madison P.
austin, texas
"The tech's were amazing, they're the best part of Strand Brothers! These folks are awesome!"
john G.
austin, texas
bob M.
austin, texas
ruthie O.
austin, texas
"Great honest service, very professional friendly and honest. Also their cleanup is excellent."
tai N.
pflugerville, texas
david S.
austin, texas
"This would be a 10 except for three things: 1. We understood from a phone call that our waterheater and ac systems would both be serviced at the same time, but you treated it as two calls (with two different techs and two of these surveys. 2. IF this is the survey for the AC systems, we had been assured when we renewed our annual service contract that furnace filters would be inluded. The AC tech told us you are no longer providing the filters. Someone was lying, and this does not sit well with us. 3. Your communications about these service calls, and these serveys, did not indicate which service call the communication was about. IN SHORT, we think your service techs are a 10, but your office commuications process is about a 4."
earl D.
georgetown, texas
"Dependable, knowledgeable, polite technician"
marilyn G.
austin, texas
"Employee arrived timely and explained everything he was doing ."
tom M.
austin, texas
"We have used Strand Brothers for several years, and all phases of this companies business has always been top notch, making an appointment, the technician most always arrives when they say they will, the technician have always been courteous, informative, and highly technical. Tom Mcn....03302023 s"
roger W.
austin, texas
edward R.
austin, texas
"Great friendly service."
jeffrey H.
austin, texas
troyce W.
austin, texas
mary C.
austin, texas
john R.
austin, texas
belia N.
austin, texas
"Service is. Prompt. Always on time. Service people are always so kind and patient. Very willing to answer questions with explanations"
miranda W.
austin, texas
ed D.
austin, texas
"The technician seems good, knowledgeable, but it was a bit deceptive, or a mistake/miscommunication, that I was led to believe the problematic model thermostat would be replaced with a newer model. He instead arrived with and installed the same older model faceplate. The problem with the thermostat faceplate losing connection has been happening since the system was installed - day 1. It was looked at several times during the first year, confirmed to be having problems sometimes, but working most of the time. I was told to and have been just resetting the system each time the problem occurs - a hassle. Now, after the first year is over, it is replaced . . . with the same model. And, it is possible I may be out of touch with what fair labor charges should be, but it seems like a $200 labor charge for a 5-minute job replacing the warrantied faceplate seems a bit excessive when the faceplate probably should have been replaced in the first year for no charge. Anyway, it seems stable for now."
harold W.
austin, texas
"Quick, efficient, friendly, explained things well."
robert D.
austin, texas
"Prompt arrival and call be coming. Wears booties while inside the house. Very knowledgeable"
michael W.
austin, texas
don V.
austin, texas
ray M.
pflugerville, texas
"Very disappointed that strand has not gotten back to me. They blew my compressor out, is gone. Have not heard from them, waiting, we have no ac"
linda P.
pflugerville, texas
carol H.
austin, texas
christi P.
austin, texas
"Excellent service and they always explain process for repair and reason before doing something"
sam Z.
austin, texas
laura A.
georgetown, texas
"The technicians were great at explaining everything, keeping where they worked clean and just overall nice! Already recommended to neighbors and you now have some new customers :)"
richard (rntl) (.
austin, texas
"did not ask for a plumber to clear ac drain line clogged."
constantin D.
austin, texas
joy K.
round rock, texas
"Diego was courteous and told me each time what he was doing"
melanie M.
georgetown, texas
tony M.
austin, texas
"WE ARE CONTENT WITH ALL"
brenda S.
austin, texas
sue C.
round rock, texas
"Quick, clean, and professional"
richard L.
cedar park, texas
neal M.
austin, texas
"Supposed to contact me when air filters available. Haven't heard a thing!"
damon H.
taylor, texas
liliane V.
austin, texas
"Have dealt with this company for many years and am pleased overall with the service"
marcella G.
austin, texas
william J.
austin, texas
phil R.
austin, texas
"Prompt professional service. The team assess the problem, procure the proper tools to fix it, and within a very short period of time the pipe was repaired and water service restored to my irrigation system. I was then notified that the work was complete, and after a 15 minute wait, I could use the water. Well done!"
jeanie B.
austin, texas
"Timely, helpful, friendly, professional"
paul L.
austin, texas
jack H.
austin, texas
"Good Company"
richard H.
austin, texas
"On time, seemed proficient and did their job"
nancy S.
georgetown, texas
"Technicians are always polite, informative and kind. Always satisfied with their performance."
cynthia C.
austin, texas
"while the service is good I think its more expensive than other places and there tends to be confusion when parts need to be ordered."
dennis V.
austin, texas
"I normally don't recommend unless specifically asked"
dave S.
austin, texas
"Service was on time, the techs were polite and knowledgeable."
dallas H.
austin, texas
"the tech forgot to turn on the switch to condenser Very careless. I also had difficulty understanding his speaking. mumble."
vicki W.
pflugerville, texas
"Strand Bros has always provided good service to me."
carol H.
austin, texas
"Knowledgeable, courteous, excellent service"
daniel R.
austin, texas
craig B.
cedar park, texas
tom C.
georgetown, texas
"Very knowledgeable service techs."
thomas D.
austin, texas
"The rating is based on dealing with one particular service technician, Peter. He has always done an outstanding job and has worked through some very unusual and difficult issues..."
niky B.
leander, texas
"Your representative was not thoughtful to put things back were they belong. On an item I had to ask him to help on another he left the trash can blocking the entrance/exit to back yard gate echocardiogram made it hard for me to do it alone. Thoughtful people do better , he was not"
william O.
round rock, texas
"Technician was friendly and very professional"
randy H.
lakeway, texas
"fast service"
gail S.
austin, texas
"Always get good dependable service."
elizabeth S.
austin, texas
"Always on time, professional and friendly. Respect my home and never leave a mess"
michael Q.
austin, texas
"No one calls to confirm appt."
tim S.
round rock, texas
"Professional service. Not happy that bypass for blowing out the drain line was removed when you replaced our furnace. If you had left that in place I would have been cleaning out the line periodically and may not have needed to spend over $200 to have you clean it out for me . Would be much happier if the the technician could put it back in place to make drain cleaning easier."
jill S.
austin, texas
"Knowledgeable reps; expert installers."
amanda K.
round rock, texas
patricia H.
austin, texas
"Have been a customer for years and have received good services throughout."
henry S.
austin, texas
rudy C.
cedar park, texas
"Justin did a thorough inspection and we were very happy with his service. Previous technicians did not seem to be knowledgeable regarding our benefits and were more interested in charging for services"
roger W.
austin, texas
"quality service"
roger H.
austin, texas
"The work seemed to be fine, but the mailed invoice did not list parts and labor for a problem found during routine maintenance."
julie M.
pflugerville, texas
"Prompt, knowledgeable service"
tommy H.
austin, texas
"Alex tech # 46 does a very professional job, I always request Alex, he knows my unit very well because I service it twice a year since I bought it from yall 12 years ago, still running great"
mishan J.
buda, texas
"Quick service!"
gene F.
austin, texas
bob L.
pflugerville, texas
"Great service and timely appointments."
weldon K.
austin, texas
carlos D.
austin, texas
mary G.
georgetown, texas
henry C.
austin, texas
donald B.
austin, texas
jim H.
georgetown, texas
"Please send me the quote."
grant R.
pflugerville, texas
david V.
austin, texas
"Answering for this maintenance inspection the tech did an excellent job. He washed my AC which I've never seen any other techs do."
paul P.
austin, texas
"On time, knowledgeable service technicians"
norman D.
round rock, texas
"The technician left the fan in the on position so it continued running after he left and we had to get him back because we did not know why the system was running."
mathew P.
round rock, texas
david M.
austin, texas
roberta L.
austin, texas
"Happy with service."
beverly G.
georgetown, texas
"Prompt, courteous, respectful of property and knowledgeable (well trained),"
daniel R.
austin, texas
"You installed an upper end Lennox system in Sept 2019 and have been servicing it ever since it was installed."
mary S.
austin, texas
zelda K.
austin, texas
"Did a good job."
greg G.
pflugerville, texas
joe B.
austin, texas
"The work was well done, technicians were very polite and knew what they were doing. They were very clean in their work. The work to be done was well communicated with pictures to show the problem. I was impressed."
vicki W.
pflugerville, texas
ana L.
austin, texas
"Since purchase 2 years ago have had issues getting electric outlet installed and maintenance scheduled."
phil R.
austin, texas
"Very professional and competent technician. Arrived on time. Finish the work quickly and was on his way. Great job!"
clinton W.
austin, texas
kay D.
austin, texas
"Great company. Great employees, honest, dependable, timely, respectful, quality work"
michael K.
austin, texas
"You were professional, prompt, knowledgeable, informative and competitively priced."
jorge R.
austin, texas
"Prompt, courteous, and professional service."
susann D.
austin, texas
"Good telephone support and competent and personable technicians."
diane luna L.
austin, texas
"timely and very polite"
charles L.
austin, texas
tyra H.
austin, texas
"I have been using Strand since 2003. You have always been helpful, polite, and honest."
robert G.
austin, texas
patricia W.
austin, texas
carolyn P.
round rock, texas
lupe A.
austin, texas
"Arrive on time, experience, friendly and efficient in their work."