Strand Brothers Service Experts Reviews

"Using boot covers?"

"Satisfactory discussion of options."

"Great service"

"Mike did a great job fixing our AC unit"

"He figured out where the leak was quickly."

"Samuel was great. Professional, knowledgeable, and helpful."

"Throughout the job we were informed about the steps that were necessary to get the job done."

"Sept. 9th a $716.oo for a capacitor and florescent bulb. A leak in the coil found on Sept. 13th that wasnt found on the 9th. A $1,600.oo installation fee for a coil under warranty, on September 19th. A capacitor that burnt out because of a leak that was found by another technician. $2,316.oo in a 2 week period. 3 appointments from the 9th through the 19th. I bought this system from your company. Your PRICES are outrageous ! Give me a refund for the capacitor ! It just shows me not to trust your company because you're only in it for the money. 3 different visits is a show of incompetence. Guany Villegas and his helper did a great job to fix the leak and replace a coil. However $1,600.oo for an installation is insane ! Thats $800 an hour. Where do you come up with this rate ? Have no worries I'll send or forward this to the BBB. Definitely NOT satisfied with your company."

"informative, answered my questions honestly and helpfully."

"Prompt, personal and professional service"

"Diego was professional knowledgeable helpful"

"The soldering and the finsh work was outstanding including covering the pipes with insulation for the winter. Everything was professonial"

"on time and did excellent work installing kitchen faucet"

"Very professional and friendly.he takes pride in his work I would like for him to come every time I need someone"

"Connor was great, and willing to do what needed doing to figure out how to get the system working properly."

"Good service, but expensive for such an easy fix. $165 for something that took about 20 minutes and probably a $25 part."

"Elian was very helpful with my questions and he took care of my problem with the thermostat."

"Strand Brothers was responsive to my call and they sent out a technician as soon as they could."

"great response time. I was able to get a service tech to my house the same day I called..."

"Customer service."

"On time and thorough. Check to see if we wanted the heating or air-conditioning service. I did not know that I had failed to get the air-conditioning service in the spring!"

"Gilberto was very courteous and explained what he had done very well. I am very pleased with your service."

"Effective professional"

"Juan was courteous and presented himself extremely well!"

"Michael was polite and knowledgeable and took extra care to keep my home clean during his visit."

"Excellent service as always."

"He knew what he was doing and did it right the first time"

"Did not receive service out any updates on when technician would be arriving. Estimated time was 12-4, and before 6 pm, but had to call to cancel appointment once it was 8:30 pm and no one came"

"Samuel did an excellent job and he took care of all issues. This was finally repaired after three visits but Samuel was the one that got it fixed and the needed part ordered as the first party did not diagnose the real problem. Great job."

"Polite, thorough, informative"

"The technician was very efficient and knowledgeable. He took a lot of pride in his work."

"There were a lot of pictures provided, but no narrative to explain them. What are they intended to illustrate? Is there some sort of action needed?"

"Samuel was very respectful and provided all of the answers to the questions that I asked about my A.C. unit. He called ahead of time and was very thorogh in completing the task. He checked the system found a gas leak. He explained all that needed to be done. I was extremely pleased with his efforts and his work."

"Gilberto checked the Freon level and found that it was a pound low. Surprised because the unit was not yet a year old, he replied that these new (to Strand) units come with a pre-charge that may not be sufficient given the run from compressor to coil. This should have been checked by the initial installers."

"Not even same day. Almost within the hour service. Ivan and Craig showed up to a sleeping baby in the next room and diagnosed, treated, and updated me all without waking the baby and with the upmost care. Friendly and courteous technicians, dispatchers took the call, got it sorted and had people there fast. Five star all around"

"It worked"

"My response is an 8 because everyone needs improvement. Bryan was very efficient and got down to business. He was polite, but not warm. He answered my questions, but did not offer anything, if I hadn't asked questions."

"The part we needed was replaced in two days and our AC was working fine. Very personal and professional expert service from out technician. We'll request him next time as it's good to build a working relationship with someone."

"Samuel was the Best!"

"always professional and timely"

"Most impressive was the fact that a technician was available same day as my phone call to Strand. Paul Games was a pleasure to work with. Handled himself in a very professional manner. Technically competent. Would recommend highly."

"Great service"

"The tech was great!"

"John was professional and nice"

"Depending on the technician dispatch. This time Mike was Great in helping me solving the issue."

"Justin and Adam checked everything and kept us informed"

"On time. Explained what he was doing and what he was finding. Explained the pros and cons. Very professional."

"Deshawn was professional, pleasant, and patient."

"Team was thorough and helpful. We appreciated their work effort."

"Always helpful and never pushy when advising options for keeping things maintained."

"Gustavo was excellent. Knowledgeable, professional, and efficient. I cannot recommend him highly enough. So the technical service I will rate at a 10. However, the non-transparent nature of the original contract by the salesperson has left me looking for another provider. I never received the promised call back to discuss the lease-to-own question. I will be looking to transfer my contract to another HVAC provider unless my concerns are addressed. That is why I cannot recommend Strand Bros, and why I will caution others against them."

"On time, professional and courteous. Went above and beyond. Offered options which I really appreciated."

"The straightforward answers to my questions"

"Strands Brothers has wonderful staff, everyone that has come to my house has been awesome. They are not only experts, but very friendly."

"Team was professional, polite, and efficient."

"dependable"

"Reliable service even on weekends."

"Based on my experience with Naiem, I would continue with Strand. Other technicians have not been as thorough, communicative, and cordial as Naiem."

"Fast, efficient, helpful in understanding his findings."

"Excellent service"

"Efrain is great!"

"Gilberto Vallejo was prompt, on time, professional, explained what he was going to do, friendly."

"Gilberto has been the tech other years. We appreciate his work and how he interacts with us"

"Service guy here Sept 8th. Cost me $ 713.oo. You've been to my house 5 times sense I purchased this system from you. I paid for a capacitor and find out I have a leak. So maybe the capacitor was ok or the leak caused the capacitor to over work / burn out. So the part is ordered and your company "is suppose to schedule " when part comes in. I feel like I purchased a lemon. Not a cheap one !"

"service was misleading. There was no leak detection all you did was read the meter. I'll be disputing the transaction. Call me to discuss further 512-565-3954"

"believe the ech did a thorough job and clearly explained his recommendations"

"Excellent service"

"Company great and so employes"

"My call for service was answered quickly, and I was able to get an appointment for the same day."

"Professional, courteous and thorough"

"Always great deshawn was the best technician"

"Excellent service"

"Your technician came in, found the problem in 10 minutes, explained it to me and fixed it. I can't ask for better service."

"So tech came out. Said he was going to replace the filter, didn't replace the filter. We were running the ac a whole month without a filter. Left the old one next to the unit."

"Carlos is very knowledgeable about my plumbing needs in Dripping Springs."

"Obviously, you don't need business from smaller jobs like mine. I understand there was a family thing with the individual, but he didn't measure anything and just started throwing numbers at me. Basically, as he was leaving the house. I have received other estimates from other companies and they were written."

"Marco Ochoa-Lopez did a great and thorough job. He is very personable and was patient while I was on a work call. He explained the service check and what I might need in the future."

"Great service"

"Jerry Cortez was our technician yesterday and he serviced our air conditioning units. His service was excellent!!!! He was responsible, respectful, and did a great job servicing our units and explaining everything to me that he did and how the air conditioners are operating!!!! I look forward to having him service our air conditioners in the future!!!!! Thank you so much for the wonderful technicians that you have working at Strand Brothers!!!! We have been with your company for many years and we have always been so happy with your service!!!!! Thank you so much!!!"

"The fact that you are charged a 90 dollar diag fee that does NOT go as a credit to your actual bill is ridiculous. The lady that called me to set up the actual repair, after the diag appointment was done acted frustrated and put out when I had to call back and reschedule for a later time."

"Bryan and Ethan were professional and fixed the problem with our toilet efficiently and expeditiously."

"Ive been a loyal Strand customer for about 7 years and never ever disappointed in the service I receive from the technicians and why we chose Strand to begin with. Connor was professional, conscientious and informative. We love the high standards Strands sets for themselves and their employees. I could tell he takes great pride in his work and the company he works for. When you have employees with exemplary attitudes who take such pride its evidence of how well they are treated by their superiors and it shows. It was a pleasure having Connor here to service our units.He took pictures of the old parts and the newly installed parts and shared with me. He did everything one could expect or want from a technician."

"Professional staff, on time as promised."

"The tech said that everything was fine and was very dismissive of the concerns we had. We have noticed our unit is running more often and consuming more power that on similarly hot days. He did not give us a receipt or explain any of the things he did and charged us over double the last service cost without installing anything new."

"The technician was able to quickly install the thermostats and answered all my questions."

"Competent, friendly, professional!"

"I am currently not happy with strand due to issues with recent services-NOT provided by Carlos but others.. unhappy with what seems to be excessive pricing and almost what seems like an upsell every time someone comes-"

"Deshawn was very good at his job."

"The tech seemed to finish in a normal time frame and stopped the noise from the outside unit."

"Great quick service"

"Very courteous and respectful. Had knowledge of my HVAC system at his fingertips."

"Diego checked all my boxes that Ive come to expect from Strand."

"Survey is to early, because the toilet exchange job will start today Tuesday 12, September 2023, I change two toilets a little expensive for each in my opinion, but what I do a VA surviving wife with a VA 100% disability letter from the VA and Strand Brothers do not honor it, God have Mercy on the old widowed I cannot say a comparable prices I always depend on Strand Brothers, but will like a more reseñable $ prices on two toilets at a time"

"Prompt, courteous, and efficient."

"Thank you for keeping my equipment well maintained. Regular maintenance gives longevity to the high dollar investment in climate control."

"Working with Strand was easy. They were considerate of my needs, my time & my property. The whole experience was effortless."

"No comments"

"Marco was excellent"

"Technician very well trained and competent on the job,"

"Courteous man who appeared much sooner than I had expected."

"I have not received an estimate."

"Pleasant, and professional"

"Aldo did a great job."

"I was very happy that Gilberto arrived early. He promptly started the analysis after introduction. He made sure during the entire service time that he wore the booties when entering the home after going outside. He thoroughly checked the system and control panels allow with flushing out the system. Gilberto was very polite and keep me informed on all of the process. Again, I'm very satisfied with Strand Brothers Service Technicians. Keep up the excellent work."

"Highly Professional"

"Juan did a great job and explained each step of the repair process. He was friendly and had great customer service!"

"A very quick response."

"John was great, just wish it was sooner than 8 hours"

"He came prepared, on time .He was able to answer any questions I had. He is a well seasoned worker, his years of work speaks for itself. I appreciate his work. Thank you."

"Same day service, quick and nice techs"

"Excellent work"

"Because I am satisfied with the quick response to my problem"

"The technician never showed up, the office called saying he had left for the day. It was an emergency call when our AC went in the middle of our Texas extreme heat wave. I called and was told a tech would be out between 4-9pm and then at 7pm when the office called me to tell that he wouldnt be coming I was left in a pinch as it was now 7pm on a Saturday and I now had to try and find another company to come and take care of our need."

"Sales and technician are trying to sell new AC units instead of explaining the issues clearly."

"Nick was so friendly. Felt like we were friends."

"Diego was thorough and wonderful to work with. He is the best Ive had in some time."

"Justin was great - he called and came early for the appt. He checked everything and answered all of my question. Thank you so much for having so many nice men to service my a/c."

"I called to report a problem with the AC unit. Appt was made for 10-12. I work and made it a point to be at my house. I waited until noon. No tech. Called and was informed no appt had been made. This is incompetence plain and simple. Appt then was made for 4 - 9 pm"

"I hardly had to do anything. Automated call to schedule and technician was self sufficient."

"Quick response to fix problem and service person was excellent."

"Justin was professional, knowledgeable, friendly and resolved the issue!"

"Jose was really great to work with. He figured out what the issue was really quickly, talked us through what the fix was very clearly, and was super patient when answering all our questions."

"On time and very courteous and professional"

"The technician came on the wrong day."

"Fast and efficient service"

"It was easy to make a appointment for service. No long wait times and the appointment was convenient with our schedule."

"Professional and friendly"

"The guys were very polite and put covers on their shoes without asking!"

"Fast response."

"Well my A/C is 4 years old and the compressor was replaced. A/C set at 77 but thermostat reads 78 ? Filter replaced and fluorescent bulb replaced. $714.oo I just think it should cool better !"

"Timely, professional, efficient."

"shows up on time.. Very efficient.."

"Christopher and Brian did a great job TODAY"

"No.. order wrong and want to talk to manager"

"Very good service, but a little pricey."

"Justin did a great job. He went right to work as soon as he arrived; completed the job and was gone within the hour. We are very pleased with his work."

"DeShawn was great and got right to work. Very nice young man."

"Very reliable service, always on time. I'm a Realtor and have been using Strand Brothers for many years."

"Luis and his crew did an excellent job installing insulation. Luis is a very dependable, hard worker who is very personable and aims to please the customer. Strand is very lucky to have an excellent employee."

"Came on time and did a excellent job."

"He was punctual and gave me a great summary of what he found."

"Always great service from him"

"Humidity still 55-56 percent. (32 outside). Temp difference in bedroom vs livingroom. It has been over a year and a half and u guys even charged me $100 for last visit and it is still no good. What r ur load calcs please? Plus ceiling Sheetrock cracked a little."

"prompt and efficient service. A job well done!!!"

"I had an appointment between 12-4pm for maintenance. At 9:15am, Samuel left a message saying he would be there in 20 minutes. Since this was 3 hours earlier than expected, I cancelled a work meeting to prepare for him. By 10am, he hadnt shown up. I called dispatch and they told me he had gone to another residence but would go to mine later. No estimate of when could be provided. As a result, I cancelled my services."

"There was some unclear communication in the initial interactions which led us not to be fully clear about next steps and whether our repair was being scheduled."

"I was told that someone didnt have to be at home. I gave our code to get in to the house to start the work prior to someones arrival. I was then advised that couldnt happen after the original appt on 09/06 was canceled. Im not sure why one argent said that was fine while another said it was not. Obvi there is an opp for training for someone. I was also advised by the second agent to find another company to do the work for me since our AC was not cooling the house and we have cats in the home when no one is around."

"Justin was great and explained everything very well."

"The company and your representatives are always prompt, reliable and provide excellent service to us."

"schedule was very timely-great. Mike was extra good at what he diagnosed and very efficient on the repair. would recommend to anyone."

"Ivan came out and throughly checked everything while keeping me up-to-date about what he was doing. He stayed a good while so I was confident that he was working to relieve the AC problem. He was calm and very nice, respectful."

"The order was for 3 filters. Only 2 were delivered"

"polite, knowledgeable"

"He was on time did his job for Wells let me know where I need to keep my thermostat so I wouldnt elevate any problems that I have on the unit very friendly and very educated as a technician"

"Chris was courteous, very thorough and explained the issue to me."

"Alfredo Rodriguez should be commended on his professional knowledge of our HVAC systems as well as being customer service oriented. He even gave us some info regarding programming our Nest thermostat. Fantastic employee!!"

"Arrived on time, was courteous and explained the proposal sufficiently."

"Fast service"

"Service technician was very thorough and handled himself professionally."

"The technician was very personable, professional, and serviced my unit in a timely manner."

"Quick, thorough, used toto products. Only, I did not get a paid receipt from your website after the work was done, so still in that loop."

"Appointment made quickly and technician arrived ahead of time."

"Two professional men were pleasant and worked quickly."

"Justin was so good."

"The technician performed a very thorough inspection."

"Aaron was great today, and I have always been happy with my service!"

"The techs were respectful and seemed to have full knowledge of what they were doing from the beginning. I had full confidence in their abilities. They not only fixed the initial cause of the issue, they then inspected peripheral causes and alerted me to an external issue that was a quick fix. We were charged nothing for the visit and labor as they saw techs had been out to the house within the last couple months. Quick and thorough. A+!"

"More problems created than solved"

"To charge over 400 dollars to change two faucet cartridges is a crime."

"Great job by our technician! He was very clear about what we needed to repair our hot water heater. Very impressed! We love Strand Brothers! Have used them for many years!"

"Justin is respectful, honest, friendly, kind, knowledgeable, thorough, and highly experienced. He always takes his time to do the service check. He always explains what hes doing and what hes going to do. He explains in a way that is understandable. If I dont comprehend what he says, hes patient to explain in a way I do understand. He is a true asset to your company and I feel blessed when he comes. Excellent customer service should be acknowledged, and Im always very grateful for the excellent customer service Justin gives. I also would like to mention Jeff. Jeff accompanied Justin today. Jeff is also very friendly, kind, and respectful. He couldnt have a better teacher than Justin. My sense is that Jeff is also an asset to your company."

"Tony was courteous and efficient"

"Out the day I called. All work completed."

"Timely, courteous"

"Very pleasant and efficient tech."

"prompt neat quick"

"An attempt to upsell for a $500 deep cleaning of my minisplit unit."

"Michael did a great job. He was very thorough and offered helpful suggestions"

"got it done in a timely manner."

"Fast and professional. Replaced the old(13 years) leaking Hot Water Heater in under 3 hours with a high quality replacement unit that meets all the latest plumbing codes."

"Pre- visit and estimate was quick, efficient and professional. Actual work was coordinated effectively; work started on time and finished fairly early, which was appreciated. The completion was quick and well explained. Only issue was the clean-up could have been better!"

"System still isnt working after two visits. I was told the parts wll take 3 months to get."

"Tech was amazing, he explained all my options and showed me the issue, very repectful"

"Although you could not make out to my home on my assigned appointment called and explained why he could not make it and made me another appointment."

"Good customer service."

"He was efficient. Told me what he did during the service/checkup."

"Brian was knowledgeable and transparently discussed our concerns."

"Great response and fix. Thanks very much !"

"Jerry is probably the best technician you have. He is always most informative and friendly, willing to help in any way. Obviously he knows what he doing and explains everything to me. He is definitely a 10 star."

"My AC had an intermittent problem with blower. It usually worked correctly but sometimes the fan would not start. The technician checked both the compressor, and heater/blower in the attic. He eventually identified the problem as a bad fan motor. He explained the problem in detail, informed me that it was under warranty, and that I would be charged only for labor of replacing a new unit."

"The technicians were great. They determined that our thermostat had failed and we could not get a replacement until Tuesday at the earliest because its a holiday weekend. After all the years we have been with Strand Brothers this is not good service. We are an elderly couple and to have to be in 100+ temperatures for three days is unacceptable. This should be considered an urgent situation. Its not like the whole unit is out its just the thermostat thats easily replaced. I will have to spend hundreds of dollars to stay in a hotel because its too risky not to. You should have people on call to handle these types of situations."

"Carlos did a great job despite an issue that occurred during his maintenance work, he handled it well."

"The technician was professional. He did complete the job properly and explain to me all results in a simplified way."

"The only thing I would suggest is that it would be best if the technician could already come with the vinegar needed to pour into the AC drain and with the filters that fit our unit. It surprised me that he was carrying neither of those."

"It took two visits for the issue to be remedied. Both visits the technicians were fine however the first technician scratched our walls without any type of apology or offer to fix/clean. In addition, we were without AC for about two days in between both visits. The AC did get fixed and for that we are appreciative of the work."

"Quick and prompt service. Very friendly."

"The service is great, and dependable !,"

"i was not present for service, but Shawn arrived earlier than expected, but was able to get to work right away. I have not received an email invoice for the work done on 8/31/23"

"I was out of town for the installation of our new AC system. Jeff Halverson was our salesman. During our Skype discussion, Jeff stated that we would retain our existing thermostat because I wanted to retain many of the features such as ventilation mode, indoor/outdoor temperature and humidity reporting, humidity control, service reminders, etc. Upon my return I found that the zone control was inoperable with cool air upstairs only. The downstairs was hot. We had to sleep upstairs with the AC blowing with the force of an air knife and noisy. The situation was remedied only after several service calls. Jose had to return to fix a "loose" wire from the previous service call that turned the system off. The new thermostats are crude, noisy with a loud double click when the switch turns the system off and on, with no features other than schedule, time date and set point. I traded a reparable used Lexus for a new Ford Focus. I am still waiting for the thermostat/control system to be remedied. I did not receive what I was promised and paid for. My neighbor had AC problems and ultimately needed a new system. I could not recommend Strand Brothers."

"Caleb was very informative and professional. You have a great employee in him."

"always prompt and professional."

"Peter and Craig were very friendly and professional. I appreciate the answering all of my questions."

"Thorough, explained everything clearly and was careful in our home"

"Todays visit was a follow up to Tuesday maintenance visit. Water softener was not checked on Tuesday, and tech adjusted master bathroom toilet so that it would not stop running and I had to turn off water. Tuesday service call was for annual hot water heater check. No toilets had problems. Tech worked on toilet again but has left it in much worse condition than it was on Tuesday. Water is turning off eventually after flushing, but it is running much too long. My cleaning lady today asked me about it immediately. I am very dissatisfied with the service call. I received no useful info whatever about the water softener, either. Tech seemed to have no expertise. He had not asked me about water softener on Tuesday, just checked report that we did not have one. Tech is nice, pleasant person, but I was not impressed with his skill level."

"Sam was very courteous and professional. He went over the Report Card with us and we felt assured we had received the best service."

"good. on time good communication"

"Gustavo took very good care of my Lennox system."

"called that morning and strand was out that afternoon"

"Service guy was very helpful explaining everything"

"Ivan was very detail and took time to evaluate and resolve my issue. I appreciate his knowledge which showed when explaining the problem. Plus, when I told him about my electricity bill has increased tremendously, he gladly informed me that he will coordinate with management on getting someone to contact me on AC performance information. Strand Brothers service has definitely improved from my passed experience. Good Job!"

"Both the men sent to the house were affable and courteous and very competent and knowledgeable. They came in and diagnosed the problem and worked to quickly solve it. They kept me informed about what they were doing. They were excellent at their jobs."

"It was unfortunate that it took 3 business days for someone to return my call just to schedule the repair for another 2 days later even though the part was in Austin. I wonder how much longer it could have been if I had not called to follow up. Im hoping the next time I need a repair it doesnt take as long especially it is extreme temperatures as its been lately. In the event that there isnt a question about the technician, Jose was friendly, helpful, knowledgeable, and respectful."

"Caleb did an amazing job! He was respectful, polite, kind, and most importantly, knowledgeable about my concerns. I would recommend him to family and friends. I had a very pleasant experience. The customer care service representative was polite and schedule a visit within hours of the call."

"Diego was excellent, very knowledgeable and very pleasant to work with."

"Technician was friendly, detail oriented and provided very good service and customer service."

"Miguel suggested I needed a new thermostat in response to a report of the unit turning off and failing to cool at peak. He didn't check the compressor as I asked him to several times. He also said that he couldn't diagnose the problem because the system was cooling when he got there. (It started 15 minutes before he got there and then stopped 15 minutes afterwards). Another vendor quickly diagnosed the problem as a dirty/clogged compressor by using the error messages present in the "dealer control center" on my thermostat and cleaned the compressor. The unit now works as it should. The dirty/clogged compressor was surprising to me as I had Strand Brothers perform a maintenance service early this year in May. Perhaps that is not cleaned during maintenance?"

"They delivered quality service. They were kind, thorough and professional."

"The technician Connor was on time, friendly, professional and VERY knowledgable with the questions my husband asked him. He did a quick and thorough job and we're very satisfied with the service he provided. 10/10!"

"Very friendly. On time."

"He added the Freon and answered my questions. Very polite"

"Reached out due to a good referral from a neighbor, but my expectations were exceeded! Nick Duran helped us with some plumbing needs - he was just a delightful person. As someone in sales/ people management- I appreciated his delivery and the fact you can just tell he really loves his job and helping people. Also I asked him for info on a future project and it was delivered right away- I cant tell you how many times that is forgotten about after a contractor comes out. Thank yall so much!"

"We had been receiving high pressure system fault messages all summer, causing our AC to shut down for four hours at a time. Strand Brothers said we needed a new fan motor, and we had that repair done. Within a week, we got the same high pressure system fault message. I called Strand, and the technician who came to our home said our system was working fine and the problem could not be addressed unless it was happening at the time he was there. These system fault messages have come at various times--sometimes on weekends, sometimes when we were not at home. It is unlikely we can get a repair person to our house at the exact time the problem occurs. We feel caught in the middle, unsure about what the problem could be and unable to find out."

"Efrain was very polite and obviously a hard worker. What is disconcerting is I was not having problems with my AC until your first tech came out on 8/17 and serviced the unit. After that, I've had 2 more techs come out and service the unit but can't find anything wrong. That doesn't give me a good sense that the issue won't come up again. Efrain said to call again if the AC goes out and "maybe then we will replace parts." Huh?"

"The technician, Michael Barrerra, is very friendly and always answers any questions regarding my AC unit and its operation. I appreciate his service."

"Appointment for plumbing was filled for the next day. The plumber came on time. In fact, he called to say that he could come earlier."

"Gilberto and the other young man provided excellent service. Very professional, detailed in their communication and very thorough."

"Technician was great! Arrived on time, took care of business and answered all the questions I had"

"Our technician was outstanding. Did an amazing job. The time frame from diagnosis to actual repair was a bit long being its well over a 100 each day."

"Caleb and Justin did great work even though the piping in the ground is no longer acceptable for use. They got the fitting and other tools they needed to make the connection."

"Work was done as promised when other companies wouldnt come out because I didnt have a maintenance contract."

"Ethan was on time and professional with all my questions I had."

"He took the time to explain to me what he was checking at each juncture"

"Promptness in responding to fix my air conditioning problem. De Shawn was very personable and very professional in appearance and expertise. He went out of his way explain the problem and correct it. I would ask for him in the event I need help in the future."

"Usually I give a 10 and I would this time because Diego did an excellent job But he forgot to return the thermostat to it's normal temperature. I easily did that myself."

"Great service!"

"Prompt response and same day service. Technician explained everything to me after quickly diagnosing what needed to be replaced."

"The replacement of the fan motor went well and Diego was able to get cool air to our home. He identified that we needed an additional part replaced but he was unable to do it. I did not receive an e-mailed receipt for the work. I had to follow up with Strand on the additional part and scheduling to have it replaced."

"John & Naiem were awesome. They took care of the leak in my AC and recommended someone to take care of the saturated drywall."

"Came on time and called before coming over. Did thorough inspection Topped up the AC and checked everything. Friendly and helpful"

"Service was great. Part cost was much too high."

"Bryan was an excellent technician. He quickly assessed the plumbing problem, had necessary supplies and completed the repair in less than an hour."

"Jerry did a thorough job to our ac unit."

"John Gonzalez was the Best! He was able to arrive the day our AC went out at the start of our 5 hour window, which was greatly appreciated during this heat wave. He started working on it immediately and was able to repair it very quickly."

"No one showed up. I planned my day around it! Hired someone else."