Strand Brothers Service Experts Reviews

"Mistakes were made, but they were corrected."

"10 for the technicians who did the work. The national answering service (which we dealt with 3 times) was terrible.. If we had started our experience with them, we would probably have switched to a different provider. They did not enter our availability in the notes, had limited English skills, and insisted on doing checklist questions rather than asking about the issues. They repeatedly misunderstood our simple answers to questions."

"I was a bit disappointed at being quoted $330/lb of R22 when another company quoted me $180. The other company is going to come out and add freon."

"When we set up the appointment everything was working fine and after the technician left our system no longer worked. We had to call someone to come back out to fix the system"

"Luis tolerated my 500 questions without rolling his eyes. Seriously,he answered all my questions and explained what and why he was doing."

"David was very professional, courteous and willing to explain things."

"Took care of a problem that we have previously called Service Experts for about 2 months previously. Because service for the problem was so recent, we did not get charged for the most recent visit."

"fast response during a weekend evening...10!!"

"The tech was very polite and seemed very knowledgeable."

"Problem diagnosed correctly and repaired at a reasonable price."

"Aaron very polite, customer friendly and thorough during our maintenance!"

"Very happy with my tech. He was very professional and answered my questions. He has been my tech for a couple of years and very pleased with his performance"

"Your service rep made recommendations but never reset my AC once service was completed if it was conducted correctly."

"Frank did a great job of explaining what could be done and was very honest"

"The tech was fine, but I was promised a quote for a new system on Friday and I havent received it."

"Frank gave me an honest assessment of what needed to be done. He told me when it would be done and how much it would cost. He then got it done as promised. I cant ask anymore than that from anyone I do business with."

"Work fast and knew the problem quick"

"Kevin was pleasant and efficient"

"Bo was very outstanding and I will only use him going forward."

"On time; right expertise; made promises and kept them flawlessly; knows me as the customer; courteous; respectful; did not oversell; and work was exceptional by Ivan!!!"

"The service was very professional."

"Very friendly and gave lots of info that I need to hear."

"David was courteous and efficient."

"Great courteous service."

"thorough and replaced my ac filters....which is very difficult for me to do."

"We liked Efrain"

"Billy, the tech. That came out was friendly and efficient. He suggested a complete new system , and someone else quoted $5,500 for that work. I called a trusted handyman who came over after dark and replaced the motor in the air handler, and the system now works fine. He noted that there is too much coolant in the compressor."

"Luis did a great job and doing annual maintenance on my ac/heating unit installed by Strand Brothers. He explained any procedures I should do on my own, provided a new filter and installed....great job. He put up with my barking dog in her kennel the entire time!"

"Miguel was very professional, knowledgeable, easy to talk to and friendly."

"The technician was knowledgable and efficient in doing the work."

"THe technician was great and explained things well to me."

"he was late showing up both times. He bled off freon saying there was to much in unit. Both trips he said problem was leak in coils. Never showed proof of leakage."

"Luis was very communicative and seemed to care. Not just sell services."

"Quick service and they were very detailed and knowledgeable."

"Ty was fantastic. He checked everything to make sure it was it working order."

"Would have been 10, but he was 30 minutes late. Clean, polite, professional, helpful, answered questions and offered add'l services."

"Always on time and always professional"

"Horrible service, didnt honor contract,"

"Replace valve on my water heater that he didn't feel comfortable leaving it."

"Billy knew right away what the issue was."

"The technician was thorough in inspecting the inside and outside units. He cleaned the outside unit which made it quieter again. And he completed his job very quickly."

"Hot water heater installation did not go smoothly. Technician left about 5:30 pm, having completed job, and failed to turn the water main at the street back on. I called and Strand operator sent him back. Apparently there was more soldering to do in addition to turning water back on. .Technician left about two hours later. I do not have confidence the job was done correctly."

"Francisco was knowledgeable, checked everything thoroughly, was on time and polite. Great guy all around."

"The technician do everything well done no complaint..What was a shock was to find out that the technician that was here before doing the maintenance had charge me 50.00 dollars for FREON that my a/c compresor did NOT need. The money might go to a second degree if we think on the harm done to the compressor with the extra Pressure..also why is that the technician advise me FREON was needed I reported this to a supervisor Jul.19/2021 Monday..And he told me someone else will call me back .. until today NOTHING .. Seem like I'm going to go through a higher level on the chain of command.."

"He answered every question fully I had and was very helpful with his answers."

"Attention to detail, courteous, knowledable."

"David was right on time, and went right on to inspecting the A/C system. He fully explained every aspect of the inspection, and gave good suggestions for keeping the system running right."

"Peter, very professional and very polite, hope we get him again for the fall check up."

"Great service"

"i signed a service agreement for 1 year and asked for a copy to be sent via email or post office. i havent seen it yet."

"He remembered me from past visits and gave me several options for solutions"

"David was a very conscientious technician. He thoroughly checked and serviced our A/C units quickly, but carefully."

"Because It is the truth."

"Strand Brothers is always great. I regret I ever let my routine service lapse but we are back on track now!"

"Luis had to push our original appointment time to later in the day, which conflicted with a work call I was unable to walk away from. Luis was understanding and accommodating, agreeing to leave our receipt on the dining table and show himself out once he finished his inspection."

"He did a good job although Strand Bros sure charged a lot!!!"

"Grady was very helpful and efficient."

"Sales process with easy, installers did a great job. Two concerns. 1) The job is still not finished and I am waiting for someone to come repair the sheetrock and add the service door. They came by a week later but I did not get a repair date. 2) Bigger issue is my concern the unit is not big enough to cool the space. We have not really had any hot days and it is struggling to keep it at 77*....I mentioned this originally because the room faces East and has so many windows. Even the installers (without my asking) said they thought the unit was not big enough. So you may need to upgrade/change it out"

"Promptness, care for home surroundings, explanation of condition of hvac and its needs."

"Outstanding and professional service"

"Bobby and Matthew did an outstanding job on my project. We talked about what I wanted and they said not a problem and went to work."

"very professional service and pleasent demeanor"

"Good service, but late arrival"

"Ty was prompt, polite, efficient and performed all the work in a professional manner."

"Frank was flushing out our hot water heaters, the hose fell out of the tub and flooded our upstairs bathroom leaking into our living room downstairs on our antique Steinway piano and floor. Dry Force was called and now we've had blowers in our house for the 5 days and Strand Brothers has never contacted us directly. My husband called on Friday to speak to a Manager and got the run-around. Not happy! We've been with this company for 20 years."

"called before he came, pinpointed the problem, and fixed it."

"Professional"

"Rey did a good job of diagnosing humidity issues in the unit. After he left, our AC went out. Alfonso called me from home in the evening and spent 30 minutes on the phone with me to resolve the issue. Above and beyond the call of duty!"

"I called for service because I received many, many emails that my system was experiencing a "Code 201" error. When the technician left, I was no longer receiving the emails. Tonight, I started receiving the "Error Code 201" emails again. The problem has not been corrected."

"Very professional and respectful presentation of worked performed and while working."

"Service 10, 7 for the fact that had Strand Bro's not cancelled the regularly scheduled PM visit two weeks prior, my problem would have cost $100 less to fix."

"Good service, very knowledgeable."

"Excellent customer service. He took the time to explain what he did to ensure our A/C is working as it should. The best one to check since we become members"

"Initial issue was resolved, but another issue was created and has not yet been resolved."

"Quality of service."

"He even went the extra mile to put in the new filters I had purchased."

"Every part of the experience and every employee we dealt with, was professional and courteous. They all did an excellent job on every step and we could not be more pleased!"

"Kim was great- very thorough and experienced."

"On time, very knowledgeable, new his business and offered response to any concerns we may have had. Excellent Service"

"Job was done quickly and on time."

"Good explanation of our system! Punctual arrival"

"Rapid service ! Efrin #225 was courteous, knowledgeable, efficient and fixed my problem quickly."

"Came back to complete job as stated."

"They did a great job - and we also worked with Dale Villarreal (plumbing manager) in order to work through some details. He was extremely helpful!"

"Provided very good service!"

"We had three service experts initially & then a fourth service expert showed up which is way too many people in our home at one time in the age of Covid. We only had a dripping faucet nothing requiring four service experts."

"responsive, efficient"

"Ty came on time and did a good job trying to locate our problem with the AC...He explained that our problem could be with the thermostat on the wall. The unit is working fine now."

"Service was fast and efficient.My one question which would certainly sway opinion in one direction or another: the Invoice. No details. I suspect the water heater cost was somewhere around $1100. How does that get up to $2400? I do not have a clear idea if I paid to much, or is everything pretty much standard cost theses days?"

"The technician was knowledgeable and had me going in no time."

"Excellent service"

"Carlos was very knowledgeable, advised us on repairs that would forestall future problems as well as recommending others to do drywall & excavation work (he vouched for the quality of their work)."

"Very friendly and knowledgeable!"

"While we were hoping for a repair instead of replacing with a new tankless, we understand that our tankless was 11 years old. Nothing against Strand or even Justin (who was not hard-selling us), just hoping for longer-life machinery."

"Technician was courteous and professional. Was very helpful in providing explanations, taking extra time to assure proper maintenance of my system."

"Bobby was great. He immediately reset the pilot light on the attic heater and show us where the previous service provider had installer our heater in violation of code. He gave us great service and suggestions."

"David is very honest and did not try to rip me off."

"Ephraim is a great technician. He is very thorough and explained every step taken to identify and fix the problem. He showed me exactly what was wrong and made a temporary fix until the parts could be identified to take care of the problem."

"Great service"

"Service was done in a professional and courteous manner."

"Prompt, efficient, and thorough service."

"Alex is a great representative for Strand Brothers - great service"

"He was on time. Explained the situation on my AC."

"I'm super impressed with Joseph and the technician who came out for the AC inspection. The insulation team did a nice job as well."

"Courteous, efficient."

"The ceew was very professional. They cleaned up after they were done."

"Kevin is excellent at his job across the board!"

"On time, thorough, good communication with technician."

"The tech was great, explaining everything in a language I could understand. But the price of your refrigerate is way too high."

"I had to call customer service several times to get an update on the technician's arrival. The water heater was under warranty, and it was replaced. But, I was not apprised that I had to pay labor charges, and neither how much the labor will cost me. The labor charge was too high and surprising. I was told that I will get a 15% discount, but the invoice didn't show it, so I don't know if I was given the discount. It should have been shown on the invoice."

"Very professional and timely"

"Kevin was very professional. We felt he did more than typical and was very efficient in doing the work. Please thank him for us."

"The 1st/2nd visits by Nic was a waste of time. He told me to buy a new faucet & he would return next day to install & my kitchen leak w/b solved. After he installed the new sink the next day he failed to test the leak..he just ran the faucet 4 a few seconds, saw that it worked & left..I ran the water 4 a few minutes & noticed I still had the leak..I was angry & called dispatch to send him back. Instead they sent Matt who is a real plumber. He listened to me as I pointed out the leak source (unlike Nic..even as it was leaking at the time). Matt figured out what I knew..I had a clogged drain that needed to b cleared. Matt cleared the clogged drain & thoroughly tested the drain to ensure the leak was fixed. Great guy..he listened & explained the problem."

"Luis was informative and thorough."

"My technician was quick yo andwer questions and offer tips/suggestions."

"Bobby was very personable and relatable in answering and clarify the questions we asked about the new waterless tank system for our home. He added a couple of other items that would make the system work better and the explanations were perfect. We went with his suggestions and are having the system installed this Monday!"

"Great tech person who was knowledgeable and friendly."

"Friendly Helpful"

"Outstanding work, great pride in his attention to detail"

"Ivan is great, cheerful and competent"

"Always curtious, polite, & gets the problem fixed"

"Arrived in time window and work done in a reasonable amount of time"

"Very professional and took the time to explain what he did."

"Carlos did a good job on the solution to our water heater problem, and we now have hot water again. However, attached to this job was a caution from Carlos that we needed to do some water pipe work in the front yard, which was hurriedly scheduled for the next day. We have no idea why we should be doing this, or whether it is even necessary. We also don't know if this is something related to the water heater problem or not. Our sprinkler company tells us that they need to come do a check of our sprinkler system before there is any excavation work done in the yard. What the excavation might do is interfere with the sprinkler system functioning. Also, Carlos showed up about 4 hours earlier that what the Strand service rep. told us--not a big problem, just lack of communication somewhere."

"Ivan, checked and while doing he's job, he would explain what he was doing."

"AS I STATED MIGEL THE TECHNICIAN DID A FANTATIC JOB. STATING THAT OUR THERMASTAT NEEDS REPLACING AND HE WILLORDER ONE FOR US FOR REPLACEMENT, GREAT JOB Migel"

"They had to reschedule my appointment due to work overload. They needed to contact me when they knew tech was going to be late. I had to call them."

"prompt and professional"

"Very unsatisfied. Tech didn't show up in apt window and got a call at 1:30 pm telling me he was running late. Then tech calls and called my home a trailer and told me probably not worth his time basically. Once he got here I asked for a water heater flush, he said it's only a 40 gal single element so he couldn't do anything. After he left I flushed my own water heater that he said couldn't be done and now it works great. Waste of time and energy! But he was sure eager to try and give me a quote for a new unit."

"When the tech showed up it was raining, he didn't ask about the issue but instead immediately said "well since it's raining, obviously there's nothing that can be done but I came anyway because I was in the neighborhood". Absurd way to greet a customer. I immediately stated we KNOW what the issue is and it's only the A/C drain that needs to be cleaned out."

"Polite, knowledgeable technician explained all well."

"Emergency water break late on a holiday weekend. You showed up that same evening and fixed the problem."

"Eltayib was great. Very friendly and knowledgable. He stayed here until he knew the problem was cleared up."

"Technician explained what he did and what we need to watch out for."

"On time, polite, professional, friendly"

"Very polite and patient with our questions. Very respective of our property....."

"Luis our tech was great. He quickly diagnosed our problem and was able to make the temporary fix. He ordered the necessary part, but the office has yet to communicate back to us about the status. We are hopeful to hear back from your office soon. It's been over 2 weeks and we have not heard back."

"The previous tech left the cap off the high pressure side schrader valve and the system has been struggling for months. Wit this visit the tech fixed that, and the 5yo system you installed took 3lbs of refrigerant! No wonder. Guess we'll see if the now-quiet compressor took cavitation damage."

"Daniel is friendly, knowledgeable and explains everything clearly. He explained our options and did not try to "push" a sale."

"Billy arrived sooner than expected (he did give the on my way heads up). He quickly diagnosed the problem, fixed it and was on his way. We so appreciate Billy working this holiday weekend to save folks like us who were without working air conditioning in our bedroom."

"The tech was polite, friendly, & knowledgeable. He checked my system, explained what was needed & why, and got it fixed immediately."

"Polite,"

"The technician came right away and fixed the problem."

"Prompt and knowledgeable. He knew the trick to making a compressor fan work - which is to oil it."

"I was excited to use Strand Brother's based on reviews and the Mitsubishi "Ductless Pro Preferred" moniker, but when the service expert said "I can't figure out your issue, what do you want me to do?", I was a bit dumbfounded."

"Technician did a good job."

"Tech didn't know details of maintenance contract"

"Technician arrived within time window, friendly, courteous and completed tasks with no interruptions of my morning tasks."

"You were willing to come out same day without an additional fee, found the issue and resolved the problem quickly."

"The overall service and interaction was very good with the service taker to the technicians. But the thermostat will not stay in the permanent hold position and the vent pipe from the bathroom drain makes a gurgling noise that can be heard in the hallway."

"Tech number 282-00037 was magnificent. He listened carefully and fixed 11 problems while working in the attic at 100 degrees. A different company that installed the A/C couldnt fix it with four attempts. Strand is the best!!"

"Came quickly. Was very helpful and knowledgeable"

"On time as scheduled plus called ahead of time to tell me the technician was on the way. Very professional service."

"Ivan answered all my questions and went above and beyond to check my attic space."

"The Technician was awesome but your scheduling was not very good. Got an email that I was scheduled for June 11th from 4 to 6 and waited around for 2 and a half hours, with nobody showing. When I called she told me that it was on June 30th. So was not very happy about that at all since I left work early"

"Luis was very professional and courteous."

"Peter knew what he was doing was quick and did not make a mess"

"Fast, effective and friendly"

"Miguel was extremely knowledgeable and helpful. Very good at his job, great customer service and personality. Detail oriented, honest and not pushy about anything. All around great interaction."

"Very prompt."

"Fixed issue, was very polite and knowledgeable."

"My Tech was very polite and informative"

"My initial appointment was scheduled for July 30th, rather than June 30th as I requested. Fortunately it was easy to get a new appointment for July 1st."

"Very professional and thorough. He explained everything well and did a great job! Kevin made us feel confident that our AC was ready for summer."

"Very Well Done !"

"quick service"

"The job was never done"

"Julio is a great communicator. He is smart and trustworthy. Billy in parts was super helpful and friendly."

"Technician was difficult to communicate with, showed up over two hours later than expected, spent considerable time on a solution that wasnt needed and then left us in a lurch with none of our units working properly in the end. Said he had other appointments to get to that were apparently more important. Told us our only solution was a full unit replacement on a unit that was installed only about 7-8 years ago. We still have two separate A/C systems and a walk-in cooler not cooling, right before a busy holiday weekend and 90+ degree temps outside. We could have instead used that day he wasted to get a competent tech out from another company to fix our issue. We understand R-22 can be converted to 407c or 422D without a full unit replacement. Felt like a bait and switch, plus he completely wasted our time and left our team without any A/C. Unacceptable. We have a residential service contract with your company on a separate property. This experience was so bad that we also intend to cancel that contract now. We also talk to lots of people in our business and cannot possibly recommend you again unless this can be made right somehow."

"Very thorough and knowledgeable"

"The job was done quickly and efficiently."

"Marrk was thorough, professional, honest."

"He hung up one when called to say on his way and did not respond to my question. Sat in van about 10 mins before coming to door and still forgot his mask. Could not understand him clearly. Uneasy feeling that he did everything he was supposed to do."

"He figured out the problem and repaired it satisfactorily. He was polite and friendly."

"Everything was done by standard service. Was running behind schedule but called to let me know"

"Courteus"

"The day after you guys did a tuneup my ac started to leak on the ceiling."

"Very professional. took the time to answer my questions."

"I requested you to come to my home and clean the coils inside my furnace. I was told the tech would not only clean the coils, but also services my whole system. All I got was an inspection."

"Friendly and thorough"

"He was friendly, efficient, and knowledgeable."

"We live downtown with the associated logistical difficulty of access to our units. Some of the equipment is on our roof and requires the assistance of a neighbor to access. Grady took all this in stride, took care of everything, offered us options for maintaining our units, and basically did everything possible to help us."

"I have had a technician out two times this week to address the problem of excessive precipitation around the evaporator coil in unit inside my house and the problem is unchanged. I have a third visit scheduled tomorrow. HELP!"

"Efrain was efficient and professional, explained the fix to me and did it in a manner I would understand"

"She was helpful in straightening things out."

"Technician arrived within the timeframe he gave and explained what the diagnosis was and how it was going to be resolved"

"Benji has always done a great job for us and we always request him for our service needs."

"technician gave GOOGF service....very friendly man...keep up the good work.."

"We were having guests coming and our unit was not cooling properly. Within a few hours the technician arrived and noticed our units were low on Freon. He adjusted that and we were so grateful for the quick fix and his prompt arrival."

"courteous & professional"

"6/14/21 confirmed appt. Strand missed the time window, called and said ' we are slammed and can't come .' Said the earliest they could reschedule was 6/24/21. Strand missed the appt . window again, no call , no notice.. I called to ask why ? was told that dispatch would call to reschedule. 30 minutes after appt. window, tech arrived, then dispatch called to say ' we will be there in 20 minutes. " Net , in my opinion, can't rely on Strand to meet service appointments as scheduled."

"$164 for a $8.94 capacitor."

"Francisco was both pleasant and professional and I especially appreciated his answering all of my questions thoroughly."

"Joshua was very professional and he and his apprentice did a great job. Appreciated their time and job well done."

"Jose Ortiz rates a 10 for actual service. But your after hours office scheduling and status was terrible. Phone calls kept getting dropped. Got put on hold and never taken off hold. Not able to get status on when technician would show. Last phone support on Thursday evening only one able to assist. All previous were a waste of time. Took a total of about an hour with 6 or so calls to actually get anything resolved."

"Quick, clear, courteous, eager"

"Very competent and vey friendly tech. He explained everything. He offered tips on maintenance. I wish I could give a higher rating than 10. I was very impressed with him. A+ guy!"

"Poor communication, no follow up with issues, no resolution of problem"

"Jose arrived on time to scheduled appointment. He introduced himself. Worn appropriate booties. Sked what our concerns were with the HVAC unit. Explained what he was going to check."

"The guys were very professional and helpful."

"Top quality technicians and top quality work. As a retired trainer, I must say that whoever trains your staff needs a commendation. All the technicians who come here are polite, concerned with customer care and display professionalism."

"Fast, efficient service. Answered all my questions and provided helpful information."

"Francisco was efficient, honest, compassionate and professional."

"The tech was courteous, experienced and explained in detail everything he did and why."

"It has been a few days now and I still don't have a receipt for the work done. Can you please send. Thank you."

"Quick response, asked questions, gave us options,"

"He was so knowledgeable and thorough in his repair. I understand our system better now because of the way he talked me through what our problem was and how he fixed it. Outstanding service!"

"Francisco seemed knowledgeable and thorough without pushing us toward extra expenditures. His patient, clear explanation of his recs encouraged us to follow them with confidence."

"Fast, clear explanation of what went wrong and what needed to get done."

"The time from call to service was quite reasonable. Repair was quickly diagnosed and completed. Kevin was excellent."

"When I was replacing some missing screws on the outside unit, I realized the tech did it clean the cooling fins and I specifically asked before the service call on the outside unit and the answer was yes. A bit disappointing to me, as I know this affects the units operation."

"And when they did acknowledge the problem, this lack of communication is unacceptable. We had a functional unit and still chose to buy an upgraded Lenox system and all new ductwork etc. from Strand Brothers two years ago. I'm not sure that Strand brothers will be our first call for service anymore."

"As always, Alex was extremely thorough and explained the situation very well."

"Ty was very friendly and talked about interesting facts concerning A/C. He arrived on time and we both had our Covid masks on until we realized that both of us had our shots. Looking ahead at #3 Send Ty of others with his positive attitude (no grumps) and I'll stay on as a regular customer."

"Mr. Morales was very thorough and attentive to my concerns and questions. He renewed my plus agreement which had somehow "expired." when I had been assured 6 months ago it was in effect. More communication regarding plus status and projected inspections would be appreciated."

"Was helpful and nice"

"The technician could not communicate well with me because maybe he did not speak English very well. I tried to warn him about the coil but he ignored it."

"1. The issue was not resolved. 2. The technician showed me the dirty filter and frowned at me.They do this every time. I was told when I accepted the -premium program that Service Experts would change my filter on a regular basis, every 3 months. The only tim e this was done was when I called for service. when I said this to the technician he made no effort to explain or resolve."

"Peter was able to solve and fix the issue with my a/c in under 30 minutes!"

"Great communication, understood my needs and did everything they needed to do to meet my timeline and price"

"Kevin really knows his stuff and is very informative, efficient and courteous."

"Excellent service. A little late behind schedule"

"Billy and his colleague were friendly, thorough and trustworthy. They found an issue and went out for parts to fix it. Great attitudes!"

"Diego and Danny worked tirelessly in high heat for 12 hours to complete a job that should have been assigned to 4 technicians. They were both courteous, respectful, and cleaned up the interior and exterior before leaving."

"Angel was the "perfect technician. He was professional, friendly, and knowledgeable, and I was impressed with his work ethic."

"Technician was excellent. Charges not so good, $1000 for leak detection."

"Timely service"

"Alex was on time (early really), polite, knowledgeable, professional, and he was nice to my cat and daughter. The two ladies I talked with (one was brand new but we got disconnected because of my cell phone and I had to call back) were great and helpful AND called me back when they got a open spot earlier than planned so we could get our lives back to normal faster. Good on all yahll!"

"Kim Winkel is the best. I always request him, for many years."

"Did not fix problem. Didnt seem to know what to do"

"Ty was very open with us and followed up on what he said would happen."

"Because I called @6:46am to schedule someone to come out ,they set up for a salesperson to come out.and that delayed getting someone to my home about 1and a half hour later I was late getting to work, not happy!!"

"Rey provided excellent service!! He was very thorough and knew what he was doing."

"On time, efficient, informative"

"The technician was very conscientious."

"Very through. Found and remediate issues. Listened to and addressed all my concerns."

"I am retired. I worked in the service industry for 33 years retiring from a major manufacture of medical X-Ray equipment. I know what customer service is. Your technician was a excellent example of how a field service technician should perform. Strand Brothers will from here out, be my choice of service companys . The mans name was Ty."

"The technician did a good job; however, the communication leading up to the visit was horrible. I had to call three times the day of the appointment to find out where our tech was, and was told on our third call (at 6 pm, after waiting all afternoon in a house with no water), that the ticket had been closed and nobody was coming. I had to make a new appointment for the next morning. Had I not called three times (!!), we would never have known that our appointment had been cancelled. Further, I tried to change the phone number on record from my husband's to mine five times (over the course of five calls), and it still has not been changed. Very frustrating and honestly we would not use Strand Brothers again due to the lack of communication."

"Knowledgeable, courteous"

"Talked to us about findings"

"Jerry was great. did good work and checked everything thoroughly. Would like to have him come service my ac system everytime."

"Technician was very friendly and checked the things I asked, but problem persists."

"Mark was very professional and answered my questions regarding the replacement part he installed on my AC"

"Was on time, took care while in home, explained the system operation to me."

"I thought the rep did a good job of repairing my system and explaining what else would be needed to save me money in the future. Only problem is that I did not get a receipt in my email nor an email I asked for that detailed the future things I need to do."

"Chase was knowledgeable and friendly. However, I made it clear I wanted a Trane unit to match my other relatively new unit. He kept pushing Lennox. He told me it would take at least three weeks to get a Trane unit for installation. It took me about 10 minutes on the phone to find a HVAC company that could get the Trane unit immediately in Austin. Like Strand, that HVAC company is not specifically a Trane dealer. Either Strand's rep's assertion was simply untrue or Strand needs a new supplier. I feel like selling his preferred product was more important than what I wanted."

"David did a very thorough job and he found a coolant leak. I was glad he found it. I was disappointed that a 10 month old unit was leaking coolant and I believe the installers did not do a proper job. This frustrated me."

"Except for a couple of minor glitches your company arrived and performed just as they said they would. I was very satisfied with your work."

"knowledgeable and courteous"

"Billy was genuinely helpful, and Loves his job! He addressed and explained all my concerns, resulting in me signing up for the Advantage Membership for my two residences. Never dealt with Strand Brothers until now. Great Service!"

"You have the wrong email address."

"problem was fixed"

"Instead of focusing on a plan to get the failing part fixed ASAP, they tried to talk me into replacement of entire AC for $10k. Also, charged $300 for leak test. My usual AC service guy only charged $59."

"I called late on a Saturday night and by noon on Sunday my AC was fixed! Another 24/7 company told me they couldn't even come look until Thursday. Strand Brothers touts 24/7 response and they deliver! Thank you!!"

"he was very nice and new what he was doing."

"HE WAS QUICK, EFFICIENT, AND KNOWLEDGEABLE"

"I realize that you are very busy & I called on Sat. morning, but it would still be nice to be updated re: the techician's ETA. He didn't show up until almost 8 p.m.; meaning I could have run errands during the day if I had received any type of info."

"Clean thorough polite"

"He came late on a Friday and was very nice and found problem quickly"

"Excellent service!"

"The technician was extremely knowledgeable and helpful. He explained the service options and what he believed the best course of action was. I bought a service plan, that was offered but not sold. Good company."

"prompt appointment, good service"

"The technician was very polite and explained what he was doing and tips to assist in the problem for possibly not reoccur. I wish I could remember his name. He did an awesome job!!!"

"Even came sooner than scheduled time."

"Im pleased but I have a question on the indoor humidity It was set at 54% for the region. Isnt that a tad high. Im confused"

"Billy is respectful, professional and does a great job of explaining what he did - and what we need to do to maintain our air conditioner."

"The guys were quick and professional. They had a better way to clear the line than other plumbers we have used."

"Quick, nice and knowledgeable"

"very friendly, and knowledgable of his job."

"Angei was very professional & efficient. He explained & showed me everything he was doing in a simple but non-condescending way. He was professional & courteous. An excellent representative of Strand Brothers."

"He got right to work, didn't miss a thing, he was very courteous, explained exactly what he found. He was great!"

"Technician was very courteous and professional."

"Awesome support on warranty repairs to recent work. Came out to make sure everything was running well and operating properly."

"Tech is very efficient and pleasant"

"I requested an appointment in the evening and had a technician the next morning."

"Friendly, professional, knowledgeable, explained possible issues. Great customer service!"

"very business like and explained procedure"

"average"

"Angel Morales seemed knowledgeable able the A/C work he provided. He explained the maintenance work that he did very well. He was respectful and polite."

"let you guys put a $15k system in my house this spring. it craps out the first hot weather we get and you can't even tell when this fine, new system will be fixed."

"Tech was on time, professional, did a thorough job and offered some helpful information and tips."

"quick efficient and they honored my coupon."

"The technician was very polite and explained everything he was going to be doing durning this service call"

"Completed work to unstop line very thoroughly and explained everything."