Strand Brothers Service Experts Reviews

"The technician was very professional and did an amazing job- extremely efficient and high quality."

"Professional, clean job"

"plumber arrived on time and seemed competent. respect shown to property."

"Nick was committed to excellence and was very knowledgeable about out plumbing issue. He answered our questions and fix the problem He is returning for another plumbing issue on Monday. Thanks for such professional service and great customer awareness."

"Because Francisco is a wonderful service provider."

"pleasant technician"

"Efficient"

"Staff are always very nice, professional and knowledgeable."

"They called to alert me that the tech was on hi sway. Ivan arrived within the slotted window. Replaced the defective component and everything is back up and running properly. No glitches"

"Thorough investigation and explanation by service tech"

"The two men were professional, thorough, and friendly!"

"Quick service, very efficient, friendly and knowledgeable technician, we would not trust anybody else. As always, thanks Alex!"

"I was very happy that they could get to us and get our water heater, installed quickly!"

"Tech was on time and very knowledagble and did a very good job explaining to me what he did."

"they did not unclog the poorly draining upstairs bathtub which I thought was part of the expensive deal"

"Miguel is awesome--extremely knowledgeable technician and good guy."

"The technician that came by was very nice and professional."

"Excellent service"

"On time, knowledgeable, efficient, courteous and professional."

"Knew his job and how to effectively locate and solve potential problems."

"Community concerns are shown through service considerations for seniors with disabilities."

"Timely, focused"

"The technician place the old fan on the carpet, rather than asking for something to put down or providing a drop cloth for that purpose. It caused dirty spots on the carpet."

"Quick professional service"

"Scheduling and technician were both very professional and courteous."

"Capable and professional"

"Josh and his partner did great. Solved the issue quick. Wasn't crazy expansive. Will 100% use y'all again."

"Lance was awesome, he came to my home sat with me answered all my questions and made me feel like he was invested in helping me with this decision. He wasn't pushy and most of all he was human. it was very refreshing. The team that did the install was great as well like Lance they answered all my questions and didn't make me feel like I was the imposition. when they where done my house was cleaner then when they got there. Thank you for doing an awesome job."

"2nd time the maintenance agreement has really helped. Very good and prompt service."

"great customer service from Josh and his helper"

"Asked a lot of questions, very thorough in his evaluation, very informative"

"Excellent, personable, quick, and correct service. What else can you ask for."

"Isaac was very communicative of the issues and the solutions."

"Because its true!"

"the guys were friendly & knowledgeable, installed the water heater just fine, but the guy who installed the auxiliary line in the master bath took a small chunk out of the corner of the wall near my shower, he also threw away a tissue with some dog spit-up on it that I was saving to show the vet. I know it looked like trash but if it was I would have thrown it away myself."

"Aaron was prompt, thorough and professional."

"Competence, clear communication"

"I have been a Strand Bros./Service Experts customer for many years and have always experienced good service and efficiency! This visit was no exception. Both techs arrived at the same timeone drained the hot water heater and the other plumber checked the required back flow test for the city of Round Rock. He did the assessment and said he would submit the information online to the city. Both men were on time, efficient and professional. Great jobs!????"

"Luckily I got the same technician for both houses--he was great!"

"My technician was quick, efficient, and friendly."

"He explained all that was done and why in simple language"

"The work was done quickly and correctly"

"Miguel is always professional, competent and friendly. I trust his work and enjoy having him service my airconditioning."

"I got in earlier than expected. Service man very polite & quick"

"100"

"He was on time, thorough, patient and answered all our questions."

"Stop sending me these stupid emails!!!!!!!!!!!!!!!"

"Alex was very informative and courteous during the process. I appreciated that."

"Came on time, installed new HVAC system, walked us through operation. Very friendly."

"The first technician that came out on 1/8/2022 was not as skilled as the the technicians, Alejandro, who came out on 1/10/2022, service ticket 0692423."

"Billy diagnosed the problem, which appeared to be caused by a faulty A/C breaker in our house's electric panel. He provided someone to contact who had worked with Strand before. It was an excellent referral, and the problem was resolved promptly!"

"Guys went above and beyond. Very nice to talk to and wore feet booties."

"I received a call beforehand and both appointments were on time. Work was performed quickly and I have no problems."

"The plumber was so nice and helpful"

"No follow up"

"Tech was courteous and professional"

"The service technicians, including the gentleman on this recent visit, are always highly professional, very knowledgeable, efficient, and polite. They are also able to explain what they found/fixed in an easy to understand way that also provides advice on how to prevent further maintenance needs."

"The technician answered all my questions and explained what he was doing and why."

"Benji was polite and professional. Couldnt complete the job but did provide me with heat until the job can be completed."

"The tech arrived within the time scheduled, I also got a call stating he would be at my home in 20 minutes. He wore a mask and shoe coverings, much appreciated. He was very thorough and pointed out what he was doing as well as taking me outside and recommending the outside unit be cleaned from the outside periodically. A very pleasant young man."

"We were able to get same day service even though I didnt call until 3:00 pm. It was late that evening, but our tenants were thrilled to get it fixed that night (cold spell and central heat not working properly). Thank you!"

"Always pleased with service"

"He was very helpful and informative."

"Maintenance check was much faster than usual - appreciate it being done quickly but wonder if it was as thorough. Technician left the attic door open and lights on, which wasnt discovered until several hours later."

"The timing for my need was awful. Late Friday afternoon and repairs required a part just as vendors were closing. Th guys promised to search and located the part, went after it returned and completed the service call. Without their diligence it would have been a long weekend with cold water. Thanks for their competence and willingness to work late on a Friday evening."

"The service tech was very professional, informative and explained everything in detail"

"The team was quick, polite, and did a great job. They left everything clean and explained the functioning of the new system."

"Strand Brothers Technicians are professionals who take their jobs seriously"

"Appreciated service tech safe coming into house Have used Strand Bros for years, will continue to use. Thank service guy for being so kind and Covid safe."

"Technician was very thorough."

"Timliness, courtesy, accuracy, efficiency, knowledge."

"excellent service as always!"

"Fast, through, knowledge service."

"Quick response and both jobs done satisfactorily"

"The tech took his time to do a thorough check. He updated us as he went through his processes."

"Professional service. Nice installers. Quick work. Friendly dudes."

"Carlos showed up early, fixed the problem and did a great job explaining what he did and why."

"The tech was very knowledgeable and did a aw some job"

"Justin and Lance did a great job inspecting my systems, noting deficiencies and recommending fixes"

"Peter kept after it and was able to get me a temporary fix. He is coming back tomorrow."

"First of all, the device was done on a Sunday, and it was on the first hard freeze of winter. we were surprised to get service at all. the technician was very professional, went to work very quickly and was quite efficient. Within minutes he found the issue (loose voltage wire)."

"The service people are great. Of course, it would be better if my brand new HVAC system hadn't required multiple, lengthy service calls, and it worries me in regard to the manufacturer, but it is what it is."

"he was very good"

"Very dependable"

"Daniel was professional and explained the process and options."

"Service was provided on New Years Eve, technician was knowledgable & efficient"

"Ivan showed up early for the appointment, is clean, proffesional and answers all questions throughly."

"Francisco was great, really expert and helpful. I was frustrated that I didnt hear back about when the replacement parts would arrive or we might get the service to replace the broken parts. We are still without air-conditioning at this time."

"He did everytthing effeciently and unobtrusivelly and fast."

"Issac was very professional, honest & fixed the issue in record time."

"The work by the technicians is excellent. The reason for giving an 8 is because I'm having to pay for something that is under warranty, which is not right."

"Techs were very fast, and surprised me that a furnace could be removed so quickly, and replaced with a new one. Techs are Experts, and awesome."

"Andres service was excellent; however scheduling was a mess and very confusing."

"Miguel did a great job finding the problem and thinking of a great temporary fix until part came in."

"On time, professional service."

"The technician was very compliant by wearing a face mask. He was very professional and courteous and informative."

"Service technician was great. Very helpful."

"Alex arrived at scheduled time and did excellently"

"AC IS WORKING."

"Great professional punctual polite efficient service"

"price $180 to replace outdoor faucet high"

"The service tech (john/ M?) examined everything - adding A PVC pipe to allow easier. inspection of the drain. Very pleasant, very efficient."

"Left a mess in the bathroom and then dumped garbage in the front yard!"

"very thorough and explained his findings clearly"

"The tech's were fine (though the outside hose was not fully turned off and had a slight leak for several days. After the visit, I had some follow up questions and it's impossible to get any answers without having a tech come back out to my house. The previous tech said I needed a new water heater. How do I find out about what water heaters you have? how much they cost? what different membership plans I may want to consider? It was also recommended that I get a water softener...same questions as water heater. I called in and no one on the phone could help me, all they said is that a residential consultant can come over...but they already came over. It's a pandemic, I don't want more people in my house than necessary, and I can't get anything answered by phone. I don't know if this is an organization that is truly customer focused and I'm not sure if I want to continue using your services."

"The Expert was efficient and courteous."

"Miguel was very efficient, knowledgeable and courteous."

"Professional, didn't try to sell me anything, excellent work"

"Came during the window; provided a thorough check, talked to my husband; ans was gone within a short time; changed our filter too."

"The guys are really knowledgeable about hot water heaters ??"

"Very professional."

"He didnt have a clue what he was doing. He had to call in.?Ill be curious to see if its really fixed."

"Ty is the best tech weve ever had. I have a friend who go to as here and she was so impressed shes going to call strand brothers. I will always ask to Have Ty come out."

"Technician Billy is very thorough checking my ac/heater. Billy is very personable also."

"Hunter came late in the day and did an outstanding job correcting our problem."

"Timely and thorough"

"Prompt, professional, polite"

"He came in and got the job done . He was polite a d friendly."

"Im still waiting on my quote back from you all on running a waterline from my water meter to my home. Doris Lewis tried sending over the quote, but the attached file wouldnt open. Still waiting on the quote to review."

"The serviceman that came out on this last call was very knowledgeable & professional. Unfortunately his visit was required due to poor prior installation& still requires another visit"

"It was great how quickly they were able to come out and take care of the issue. However pricing was on the high end, especially if we decided to get the ac unit replaced."

"Very thorough and efficient"

"Tech was right on time, very helpful"

"A quick response and fix was truly appreciated"

"Jerry was a very kind, helpful and conscientious technician."

"Thorough and thoughtful"

"Justin was very through when looking at the entire ac unit."

"WASN'T HOME -DAUGHTER LET TECH IN"

"On-time and explains what the issue is. Thank you"

"The service man came right on time and checked out the furnace"

"Good job by Hunter"

"They fixed the problem and were very polite and professional"

"INFORMATIVE"

"The 2 servicemen that came on Dec 22nd were wonderful, thoughtful, helpful, best yet. And the whole Strand team has worked together to get us up and running, awesome group! Thanks Anthony and all!"

"Ephesus professional, courteous and efficient"

"Jason, the tech that checked my furnace did a totally through job. He took his time and once done explained everything to me in terms I could understand. I hope I get him the next time I need service or maintance"

"Issac and Gari did a fantastic job"

"great technician"

"big picture, long-term view of problem"

"Justin was the perfect service representative in my opinion as a retired electrical contractor. His prompt response, professionalism, and expertise on our needs is the reason for my rating."

"Always happy with strand the tech was awesome"

"there was an error message saying thermostat wasnt wired to lennox AC and compressor."

"Expertise, attitude, creative problem solving and timeliness"

"Technician Billy was very thorough and discovered an issue around the indoor fan motor housing which could have caused a major problem if not fixed. He explained this in detail and took care of the problem on the spot!"

"professional technitian provided exceptional service"

"Evaluation by Miguel was excellent. The first technicians to arrived broke off three large limbs from our trees. Other than that, the furnace went in fairly smoothly, and we are pleased with the product. The water heater has been a total headache, taking 6 appointments to "complete." The heater has a very bad energy rating; why was this selected? The plumber did not remove the rods as asked (resulting in more visits) and the temperature was set at 130 degrees, higher than most household heaters(resulting in another visit) . The "leak detector" still isn't working right ( but we don't want anyone else sent). Finally, the cost of the HVAC system ended up in dispute because 1} the salesperson wrote it up illegibly and 2} because our credit card wasn't charged, for some reason, when we first paid, resulting in our receiving many, incorrect invoices."

"Ty was punctual and courteous."

"Mr. Carlo Salerno investigated my system and provided me with proper input"

"The technician was very polite and answered all my questions"

"The Strand Brothers representative that helped me with my plumbing problem was extremely friendly, professional, knowledgeable and was able to solve the issue quickly and affordably. I was very impressed and will use Strand Brod again as a result. When scheduling the appointment I did have a bad experience. The representative I spoke with had me on the phone for over 20 mins just to schedule a service call. He was clearly helping others snd distracted snd not focused on helping me. He never even scheduled the visit because I was able to schedule online in 5 minutes. He did not represent the company positively at all."

"Good quality work and no issues with job done. Issues resolved but seem on high end for cost."

"Ty was very knowledgeable and determined the problem with our system right away. He advised me appropriately and we solved the problem as soon as it was possible."

"Professional"

"I've requested the same technician every time because Benji does an excellent job in checking all aspects of our ac and heat system. He keeps us informed on what he is doing and how our system is preforming. Very polite, respectful and friendly."

"Justin checked everything and told us about it!!"

"Good news is the guys fixed everything in two visits...the previous folks made two visits and I was still no better and possibly worse. Downside is I didn't want to spend $4500 fixing the water pressure and water quality so hopefully this sticks for quite a long time. They were very professional, did what they said they'd do, charged what they said they would and were very expeditious."

"I was told that my agreement with Strand for servicing our systems included filters replaced. Now I'm told that is not the case."

"The problem was solved. I have my water pressure back."

"He was on timely, courteous and provided information about process.."

"Heating service check was completed"

"Technician arrived as scheduled. Was polite and professional. Serviced the two systems and kindly replaced the filter media which I supplied"

"Andres and his two assistants (trainees) were very responsive and helpful and got the job done quickly."

"the rust problem was not found"

"Organized and focused on my needs."

"The technician showed up on time and wasted no time servicing my Furnace"

"Did not call ahead of time, did not have filters (nor would he have mentoned it had I not inquired) and have no indication as to why the units were treated as "fair""

"They did an excellent job and very quiet too"

"They found nothing wrong."

"Super great techs. easily installed disposal and removed very stinky old one right out house!"

"The installers were great."

"I was satisfied with the service"

"On time, worked quickly, nice, informative"

"Christian was friendly and very professional"

"He covered all the bases - even supplying and installing a new furnace filter. Mentioned a possible problem that could arise in the future. Also checked out the outside AC unit."

"Technician was very knowledgeable and thorough! He was also professional and very courteous!"

"Good service"

"On time, thorough, clean and quick"

"Technician was skilled and pleasant."

"Technicain explained and provided valuable information"

"Everyone I dealt with on the phone or in person was very nice ad helpful."

"very good service, no problems."

"prompt, courteous, friendly"

"Ty was timely, courteous and quite helpful."

"Excellent and friendly customer service"

"The technician was prompt, professional, and thorough."

"Your People Have Always Done A Great Job"

"Prompt, friendly, an efficent"

"The guys were really nice, and solved the problem quickly. It just cost a lot for such a quick fix!"

"He informed me of issues after he checked everything out."

"Efficent, personable, friendly, professional"

"I think Miguel is a very careful, skilled technician, and he always does a good job."

"Excellent service, Allen was great. I think the price was a bit too expensive. And I dont have an itemized receipt for the work completed. The receipt just shows total cost."

"Professional installation and they even hid the minisplit lines in the walls, which I didn't expect"

"Polite, on time, quick."

"always polite and professional"

"Our technician was kind, thorough and flexible as we tried to find our drain and cleared it. He also addressed our concerns with CO alarm that kept going off."

"Very polite, dependable, informative about mold, saving programs, and keeping us up to date as to Covid update and Service Experts requirements. Like him very much."

"My technician Ty was very thorough, took his time and so very friendly! I enjoyed talking to him very much!"

"Professional and on time"

"Technician is great"

"he was professional"

"Miguel was prompt, courteous and thorough. He showed me improvements I could make to my HVAC system."

"Actual tech service was good. But our appointment was 8-10am, I called at 11:00 because of no show, tech arrived at 12."

"Quick Response - handled the problem - very professional and informative"

"Josh is the best."

"From the man that came to give me an estimate to the young man who vacuumed and the others in between, im beyond grateful and excited."

"Upon arriving at the house your plumbers simply walked in as my wife opened the door, without asking to come in or introducing themselves. Completely unacceptable. Second, the team did not clean up after they left - leaving the bathroom garbage can and cleaning wand in the hallway. Blue stains were left when they lifted the toilet and put it into the hallway. Third the service technician then lectured me about the toilet bowl clean in the tank in front of my family. Please make sure we never have this technician at our home. Thanks"

"I had issues with the thermostat and the technician said it needed to be replaced. Said he would have someone call me about the replacement. On the following Monday no one had contacted me so I called to inquire about the thermostat replacement. Spoke with a female who took all my information and said she would transfer me to the person I needed to speak with. The call disconnected and as of today 12/8/21 no one has from Strand Brothers has attempted to contact me"

"They explained what they were going to do, showed videos to explain their work, and were friendly and professional."

"Hunter was a true Professional at the age of 27 Made sure to complete each task with total care and a desire to do things 100% correctly"

"Alex Rodriquez was outstanding! Very professional and knowledgeable."

"Technician was friendly, knowledgeable, explain what he was going to do and very professional."

"It seemed like my job was not a priority."

"The service was completed promptly. However, the technician forgot to flip a switch that turns the AC back on, so I had to call and have someone come out and figure out why the AC was not working. It was a simple fix, but inconvenient."

"He did more than I expected and was very effective. Found a problem that I never would have and gave instructions regarding this. He was due between 8:00 and ten and arrived at 9:59. Very satisfeied."

"Billy was prompt, very courteous and provided excellent service"

"The work was good, but the clean up afterwards could have been better. The plumber left the old bolt at the bottom of the toilet tank. They used my cleaning supplies which was fine but put them back messy (spilled one of my cleaners in the container I had them stored him.) Left the floor a bit dirty. I can tell they tried to clean up but it still looked sloppy. I was especially disappointed to see the old bolt left in the tank."

"The guys showed up late on a Friday night and did their best to solve my clog. They eventually had to quit but the told me who to contact to fix my problems!"

"Explained things and courteous of the house"

"Ty was fantastic!!"

"These are the same 2 guys that repaired my water line on Christmas Eve in the dark. They were polite and neat and did a great job back then and again this past week."

"They were very nice but didnt not find or fix the gas leak. They did a good job on the water heaters."

"Miguel is always so professional. He tells me what he is doing and suggest things that will help my system. I always will wait until Miguel can come for my heating and a/c checkups."

"The sales rep was very informative and a pleasure to work with"

"because my technician, Peter is friendly, very competent, and does an excellent job."

"Fixed it right!"

"Polite, helpful, listened to concerns, thorough"

"Making the appt, said about 3 or 4 hours, then a call came said a man could come right away----well that was another couple hours. And later I called for an explanation regards the charges, got several explanations, not verycomforting"

"The technician was very knowledgeable, courteous and patient. He answered all questions and explained what he was doing."

"Ease of making appointment. Prompt service. Impressed with technician."

"Very helpful and knowledgeable technician"

"Tech did a good job."

"was a little late, but did excellent work when o site"

"Service was efficient and on time. Jerry did a great job."

"attention paid to detail and explained what was going on"

"We let Strand know instantly we were dissatisfied with the recent maintenance check. We called the office, were given Anthonys name and number, called and spoke with him three times, and have yet to be given any attention to our problem."

"Technician was knowledgeable, laid out options for handling the problem."

"It would have nice to know that the Membership Savings had been applied to the receipt."

"Good customer service"

"Our technician is always on time, thorough and courteous"

"They came to fix a leak and we still have a leak"

"Showed up the same day as the request for service, diagnosed the problem quickly and did some repairs to keep the system operational until the parts arrive for the final fix."

"Jacob, Rob and Andrew were so efficient, quick, experts in their field respectful and friendly. Anything you would want in a service tech, they had it! Great job!! I would recommend them in a heart beat."

"Courteous and efficient"

"Technician very professional and courteous"

"He performed the job as expected. He answered a few of our questions."

"Arrived during scheduled time. Explain the problem and correction needed. Performed the work. Cleaned up the garage area. Knowledgeable and courteous."

"Cheerful and efficient service"

"Benji went above and beyond - changed out part of a pvc pipe that could eventually leak and cleaned our outside unit very carefully."

"The technician was punctual ,polite , thorough, considerate of our home and my hearing difficulties."

"prompt appointment, great communication from start to finish."

"Did a great job"

"peter is always concienious about his work!"

"Very pleasant, helpful & professional!"

"The crew arrived on short notice. They were experienced in the work required. They gave me the cost estimate before hand. They did the work well and left after cleaning up. PS, the lady that answered the phone was very helpful also."

"I felt like everything was carefully checked. I feel that over the years, with this kind of service, my units are working to their best."

"Technician was very professional, courteous and took care of the equipment."

"It was great to have Peter B. back with Strand Bros! He is the best!"

"He was in tune and earlier than expected. Very informative"