Strand Brothers Service Experts Reviews

"Benji is the only technician hired by Strand Bros that I trust completely. I always request him and turn others away if they should show up instead of Benji. Benji has earned my trust as I have observed his thoroughness compared to the other technicians."

"Timely arrival, professional, efficient"

"Thorough explanation of all work required plus options."

"Very knowledgeable and helpful"

"Called prior to arrival."

"Sales person was very patient while answering all of my questions with clarity and integrity. All three service technicians were professional and efficient."

"Alllen has been here before. New problem; but he found the problem and presented a solution. for consideration."

"She was polite and efficient."

"Kim Winkel is the best. He has been my service technician for 20 years."

"I was provided details about the inspection of my unit. The two men were very polite and helpful. Good job overall."

"didn't feel assured that all the inspections were actually performed."

"He explained everything"

"It may be a little unfair to reduce the score to 8 from 10, but it took longer than usual to get a response from someone in scheduling. I'm sure logistics have been disrupted by COVID-19 work from home rules. Fortunately, the weather cooperated and my blower motor was replaced before things became very uncomfortable."

"Reliable service and A+ communication"

"Great guys, but no one called me til 3:20 on 4/1/20 after they completed the job. I called sales person at 9:0 0 am and he said they were on their way."

"I was told repairman would have mask and gloves. Did not have either."

"Guys were effective and on time"

"good work"

"He used shoe covers, very knowledgeable and extremely courteous."

"Mr. Tounkara was very thorough in his explanation of the products, how they work together, and the Advantage program. The next day, I had several more questions that I hadn't thought of during his visit, and I was able to contact him immediately, and again, he was very courteous, patient, respectful, and clear in his explanations of the transaction. He was very concerned that I completely understand what I was buying and all the terms of the agreement. His customer service was perfect."

"Excellent service"

"very prompt, very thorough check-up provided, super polite"

"Excellent customer service."

"Easy to schedule. On time. Responsive to requests and clarifications. Efficient. Clear recommendations."

"The tech was very knowledgeable and took the time to show me exactly what the problem was."

"Excellent and professional service."

"Frank did a great job diagnosing the problem and fixing. We were fortunate not to have to replace the water heater at this time. When we do have to replace it we will call Strand to do the job, because they always do a great job."

"PUNCTUALITY, PROFESSIONALISM AND EXTRA GOING MILES."

"The technician (Grady) was OUTSTANDING. I have used Service Experts for over 10 years and Grady was the best I have ever seen"

"He was very efficient and completely in timely manner plus explaining what he did"

"The technician was totally professional."

"I called in the morning and had my a/c running very cool by afternoon. Miguel was the technician, he was very helpful and explained things at a safe distance. I appreciate his professionalism, kindness and respect at this terrible time. Thank you for such a wonderful tech."

"He was great, very professional. Allowed me to spray his shoes with Lysol although he had booties on."

"Francisco recommended and explained the problems he saw with the entire system and pointed out weaknesses which will require replacement in the future."

"Fast professional service"

"Benji took time to examine our outside. He found a problem with a mechanism that was rusted and would cause problems in the future. He was helpful and polite."

"Alfonso was professional, courteous, and he explained all the work that he performed."

"A new hot water heater was installed a little over a year ago. A few months ago we began having black residue in our hot water. Twice someone came to look at it, but it continued to get worse. This week we had a plumber from Leander come to look at the problem. The heater was drained and LOTS of black residue washed out from the bottom of the tank. I'm afraid that the problem will return. I must say that the first plumber did a nice job of replacing a broken pipe to the water softener, but his advice that we needed to replace our old water heater was the beginning of our present problem,"

"Guys were great - as always!"

"Ivan is a good guy. Worked quickly and knew what he was doing."

"Very competent technician. Very clean. Very great to work with."

"Courtesy and helpful"

"Tom was very knowledgeable and did quality work on the repair but did identify a previous repair that was not performed with quality. Tom made sure everything was done properly and professionally."

"He was very helpful and polite. Checked for rodent activity in attic when I asked if he could"

"Polite and did his job"

"Knew what he was doing, very neat and organized,"

"Daniel was professional, well informed, and polite and the installation crews were the same."

"They told us that the technician would be wearing gloves and mask. Certainly no mask showed up!!!"

"Alphonso was thorough and informative about the condition of the unit. He was friendly and responsive to questions."

"Jose is the best. Explains things perfectly--sets my thermostat. I hate my very pricey new system but that's not his fault. It just doesn't work as well as our old system--crappy product--but our old one was wearing out. I know now though to keep our upstairs one going as long as possible because your replacement products are terrible."

"Your tech and I talked about each problem and I made the decision to proceed."

"Friendly tech that explained his work clearly and offered suggestions for proper maintenance and cost avoidance."

"Tom did a very thorough job of inspecting our unit, and offered advice and options. Very friendly and personable!"

"Technician did a good job, friendly."

"friendly and practised social distancing"

"Jason completed the job and then showed me pictures of the completed work before he left."

"Luis was very professional and polite, explained exactly what he was doing, asked permission before taking action (given Covid-19 concerns), took care of problems with out of spec components (capacitor) before catastrophic failure, and cleaned up system (even though relatively new)."

"Carlos gave us some better options to consider for our repair."

"The technician quickly was able to replace the broken plumbing valve"

"Jose was professional and communicated what he was doing"

"Very knowledgeable- helped correct an issue that was problematic for the longest time"

"Sales person and technicians were working very diligently and were courteous at all time. Work was done on expected time."

"Louis was very thorough and professional."

"A sloppily hand-written quote with a few circles and numbers on the giant listing of components. Every other firm provided a detailed quote with everything detailed - all component SKUs, scope of work, etc. Also they sent a nice follow-up email."

"The young man who came to my house was very polite and friendly. He got to my house in a very short amount of time and explained exactly what he was doing while he was working on my furnace."

"Kim and Dustin worked together to replace my thermostat with minimum inconvenience."

"Very good explanations for all my questions."

"Technicians no called no showed on the first visit. Then on the second visit were deceptive and or incompetent about what could be done - both in terms of installing new unit but also leaving the unit they came to repair in worse shape than it was before they got here."

"I cannot thank Joshua and Strand Bros enough for their service and replacing my water heater that unexpectedly went out over the weekend. My family had already been in voluntary "shelter in place" due to the coronavirus pandemic when the water heater issue occurred, and Strand Bros and Joshua came to our rescue and reaffirms that their are good people in this world. To Joshua and the employees of Strand Bros -- be safe!"

"Courteous and thorough"

"Julio is knowledgeable. Very professional"

"Very good overall job"

"Grady was a very helpful and efficient tech in addition to him having a good "bedside" manner"

"They were very professional in doing their job quickly"

"arrived on time; corrected problem; cleaned up after himself."

"High level professionals, excellent service, courteous behaviour, sensitivity to my hearing problem All very well."

"Our technician, was fast and friendly, explained the problem and gave preventive measures to take to avoid further issues."

"The job could have been accomplished in 2 days instead of 4 days. We were without water because of a leak and it should have been more of a priority."

"I was very pleased that I could get someone to come over via Live Chat. No ETA was able to be given but Bobby came over for the tub knob repair about an hour or so after I was told he'd be coming. He was friendly and informative and did the repair in maybe 5 minutes. He took the time to show me how to turn the main water off and on and some pointers on how to keep the bathroom plumping good. He left around 11:15pm or so. Not too long after his departure, I noticed the tub know was installed upside down. It was more than just the word "Moen" being inverted. The whole mechanism was backwards. Normally, the knob is at 6 oclock for "off" with the water getting increasingly warmer counter-clockwise through 12 and hottest at 9. The way it was installed now, the water flow only turned off when carefully balanced at 12 (any deviation of a few degrees brought a water flow). The knob turned from off to 6 and also from off to 9 with no discernible place where the hot water kicked in. I got back on the live chat and was told Bobby would return. He did at around 1am and left around 1:15am. My alarm rings at 5:15am. I am not upset as mistakes happen to all of us but this one did create a very difficult situation for me. As such, I feel that it is fair to ask if the $41 service fee be credited back to me, please. I am a loyal Strand customer and will continue to be. I have recommended you often to friends and colleagues. I thank you for your kind consideration of my request. Thank you and I hope all at Strand, and all the loved ones represented,are well and safe!"

"Bo is very knowledgeable and helpful."

"no complaints"

"Thought the tech was professional and knew what he was doing. Very pleased with the service."

"They are knowledgable, polite and take time to explain everything."

"The technician that came to my house was great, good asset to your company !!"

"Julio was friendly, and identified a couple of problems with our system which he promptly took care of. One of them required an additional cost and he let us know ahead of time. We are very grateful for his careful work."

"explained everything to me. Was obviously skilled in his field."

"Just good straightforward service"

"He did a good job, and he was courteous"

"Very nice fellow."

"Thorough, personable, helpful, professional, explained everything, answered questions."

"Excellent explanation and thorough service"

"Showed up on time, very personable, explained what he was doing or about to do"

"Professional, customer centered, efficient delivery of services."

"Techs were careful with keeping my house protected as they worked and thoroughly performed the installation as planned."

"Satisfied with the tech but not satisfied when he said you are changing the advantage plan from every 6 months to pmxe a year with no notice"

"tech was open to discussion and explanation when I asked a question"

"Benji was very courteous and respectful of my home. He performed the service quickly and thoroughly. Appreciated the level of professionalism. I also appreciate the pre-visit calls ensuring no one was ill thus making me feel confident that appropriate measures were in place. Thanks."

"Strand call ed to set up appt - very convenient"

"Top service technician"

"Francisco was very professional ,"

"Tech was very informative and courteous."

"Very thorough"

"He was personable, and knew what he was doing"

"Strand does good work."

"Courteous, on time, remembered to use protective shoe covers every time he came in the front door."

"Alpha was polite and knowledgeable."

"Fast response, technician was very polite and thorough. Only negative was my initial call at 7:45pm did not update the systems completely so I was left waiting for over 3 hours until I called again"

"very courteous, knowledgealbe. Agreed to wear gloves and mask to enter the house for saftey reasons with Corona Virus. He was happy to do."

"Kevin's diligence and explanation of things."

"Very well done, tech found and showed me that my unit needed refrigerant."

"The crew and the salesman really were helpful"

"Early, great job, advice on new filter."

"Satifactory in every way"

"PROBLEM WAS FOUND AND RAPIDLY FIXED"

"I do not understand why the parts that were replaced by the Tech cost so much (Condenser Fan Motor & Capacitor Starter kit). An online Lennox search for these two items total out less than $300.00. I was charged $928.00."

"Had to call back to get thermostat operating"

"Technician did not explain what he as doing."

"I have requested Alex for several years now and will continue because he is a great guy and tech. Always explains the situation and provides quality service. All 10's. Time for a raise for Alex."

"Billy explained the problem and the solution very well."

"I have had time to read the contract. I do not think that it is a good contract. And I will be calling Monday morning to cancel. I feel that Matthew is an excellent salesman and he went so fast I didnt have enough sense to catch what was really going on."

"patience and explained in depth"

"Professional"

"Everything went very smoothly. Technician was very knowledgeable and gave a lot of information to me."

"Felt so "stupid" about not being able to change from heating to A/C on new unit even after reading the instructions several times. He showed me in abut 1 minute to do it; Was very informative on that."

"Brain was very precise in the checking/inspections of the units."

"Keep up the great work."

"Frank displays a broad application of plumbing knowledge and demonstrates self-reliance and resourcefulness. A solutions Super Star!"

"Bo informed me that with my Advantage Plan I was entitled to a carton of filters every year. This was not explained to me when I had my new system installed. Bo finished the inspection, left and returned shortly with a carton of 7 (that's all they had at the office) and told me the remaining 5 would be delivered. I call that excellent service. I plan to ask for Bo in the future if my A/C needs servicing."

"I would not have needed a service call if the technician, Brian, had not left a loose pipe fitting when he did my 6 month check 36 days earlier. Efrain was great but still had to charge a service call fee."

"Tech was super helpful and informative"

"Lance was extremely helpful in answering questions. I raised a concern about an install that happened a year ago and he looked himself and fixed the problem. He called me back as soon as possible when I had one more question before our AC install. So very helpful."

"On time, congenial, gave good explanations of any problems."

"Very throrough job."

"I observed various members of the team (from the technicians to the office staff) working in harmony. Great team work. My faith in Strand Bros. has returned."

"Technician arrive on time and went about his work professionally. He suggested a filter change and had the filter in his truck. Explained his findings and told me everything is operating as it should be."

"The technician's performance of his duties and communication of issues"

"tech was on time, courteous"

"The tech was very professional and knowledgeable about the system and the UV light."

"Full plumbing service on my 2014 water heater. Which is still going strong since we did a rod replacement last year."

"Everything went super as to the timing and installation. Very friendly and knowledgeable installers. However, we were told that there would be a rebate from "the state", but it was not for customers outside of Austin Electric.Not happy about that."

"He was respecftul, friendly and did a thorough service"

"Service technician was very polite, professional, and thorough."

"Bo was awesome! Showed up on time, and completed his tasks quickly."

"Kevin was on time, very professional explained what he did and what the results were. He didnt use high pressure sales tactics, just explained what the results of our Checkup meant."

"Kevin was very tidy and clean and did an effecient job in checking my ac!"

"Brian arrived timely and seemed to do a thorough check on our systems. He gave us a detailed report on each one."

"Kevin was very professional, prompt, and thorough. He checked the AC equipment,and after consulting me, changed the capacitor and a bulb,"

"Carlos explained the work he was going to do and then got it done. He was on time and very professional."

"Strand worked very hard to make sure we got a great deal on service. We really appreciate how much they were willing to work with us!"

"efficient & explained the service"

"On time efficient"

"Benji was very professional and did a good job."

"Quality tune up neat and cheerful tech"

"tech on time thorough quick and helpful"

"The technician was very thorough."

"Miguel explained everything to me. I was comfortable with my decisions."

"On time and very thorough"

"Arrived on time and did a good job."

"Timely, very professional, and highly knowledge in their tasks."

"Kevin was very polite, knowledgeable, and did excellent work. He explained all of his services."

"He was knowledgeable at. What he needed to do ,and he answered all my questions."

"Kevin was very courteous, professional and knowledgeable. Thanks for the good service on my equipment!"

"The process went as smoothly as it always does - from scheduling through completion of service appointment. I greatly appreciate that I have been lucky to have Alex as my technician for so many years - He is an excellent professional with great people skills."

"Jose was professional in his ability and very personable. I was very confident in his work."

"Ivan was very prompt and courteous. Received a call from the office and within 30 minutes after the tech arrived."

"They thorough, pleasant and informative"

"scheduling was easy, reminders convenient, timely arrival"

"Jose was very polite and explained what he was doing and the results."

"Tech arrived within specified window. Very polite and very efficient. Seemed to do a very thorough job. Recommendation he gave seemed reasonable."

"Professionalism tempered with humanity"

"Great service, install went well. Had to sorta figure out the thermostat, but it wasn't hard."

"Kevin was on time, courteous, knowledgable, and good at explaining the options for solving a minor repair problem"

"How would I know ? ! I dont service the things - they do - dumb question !!"

"The technician was excellent, considerate, meticulous, and it seemed that he was really checking things."

"Service met my expectations and I expected to be very satisfied"

"He was prompt, polite, and efficient. He made needed recommendations."

"He even went to pickup 6 new filters for me at the store! and then came by my other house to let me pay there. amazing!"

"Ivan and Luis were Great! Ivan was training Luis. Ivan explained everything to Luis in clear terms. Luis asked very thoughtful questions. Everything they were doing and did was explained to me so I could better understand our HVAC system. I feel this is the best service we have received from Strand Brothers for HVAC to date. When scheduling future appointments I will request to have a trainer/trainee. Luis will be a good technician because of the training he received by Ivan."

"Was on time and got the job done."

"He was all business and very polite"

"very professional and stayed in contact through process"

"Grady was able to address my concern of the high airflow to one room."

"the blow by blow account of what he was doing."

"Because the problem had cleared up"

"Technician was very courteous and helpful. He provided us with air filters for the coming months. He was careful to make sure he didnt mess up the floors."

"Thoroughness and knowledge level."

"Preformed the requested service, seemed to do a good job, and answered all my questions"

"Strand Brothers personnel were very courteous, cooperative and polite in explaining what they detected for service."

"Visit and assessment was efficient, knowledgable, and informative."

"Kevin was very pleasant and thorough. He identified an issue with one of our A/C units and recommended a repair. He had the parts on his truck and completed the repair during this visit."

"Technician took time to explain what he did and advised me what I can do to be proactive in keeping my system in top shape."

"We have been using Stand Brothers for well over twenty years and have always been extremely pleased with the service and products that we have received."

"Clear explanations, thorough exam, didn't feel rushed"

"The tech was thorough and knowledgeable."

"Excellent service. I will recommend Strand to all my friends."

"The technician and his trainee were professional, polite, tidy and knowledgeable."

"This service call resulted in two visits. The first was for a routine check-up of our dual HVAC systems. Kevin arrived on time, introduced himself, and immediately set to work checking both systems in our two attics and at the side of our house. When he started vacuuming the outside units it was apparent that the rain had soaked the leaves inside each one. It was no easy task to clean them out as the vacuum cleaner was just not strong enough to "suck-up" the wet leaves and twigs. Ultimately, Kevin bit the bullet and climbed inside each unit to manually dig-out the debris inside. It took him nearly four hours, he never complained just ensured that when he was finished the job had been done right. During the first visit, Kevin found the readings on one compressor to be high. He said it didn't need replacing but recommended that we consider changing the compressor oil and add a hot-start kit. His summary was without pressure and presented as a recommendation only. The result was that we agreed to the additional work. Kevin then called the office and the second visit was reschedule early the next week. Again, Kevin arrived on-time and immediately set to work. This visit took less than an hour; and, the resulting benefit was immediately evident with the unit starting and operating much more quietly. Bottom line, Kevin is an outstanding service technician and a great representative of Strand Bros. Service Experts team."

"Checked batteries and filters inside house and was polite and helpful. I'm assuming he did a good inspection outside. I did not go out with him for that."

"Arrived on time & explained the problem"

"JULIO was SUPER!!!! He is very knowledgeable and informative! i DID NOT KNOW AFTER YALL PUT IN THE NEW SYSTEM LAST YEAR THAT i HAD TO CHANGE THE AC filter in the HALL BY THE GARAGE DOOR AS YOU COME IN.. He informed me of this and come to find out the one that was in there was dirty as heck. He is a pleasant person and a fine representative of your company!"

"Kevin is a great technician!"

"very thorough and professional"

"Brian was very informative about the tests he performed along with the findings of those tests."

"He stayed until the job was completed."

"informative friendly good worker"

"Tom is always on time, very friendly, very informative and always asks if he can look at anything else. He does a great job."

"Excellent and quick service! Very professional!"

"Tech was knowledgeable, respectful of our home & stayed a little longer to make sure the pipe leak was fixed"

"The technician was very well mannered and consideration. He explained each step in the process and made it easy to understand what he would be doing."

"Friendly people and fast service"

"Aaron did a great job explaining to me what he was checking and what he found. He was very thorough."

"Daniel was thorough with educating us about our units condition, his recommendations for it, and options to improve our experience with it. He was kind and easy to communicate with!"

"The technicians went above and beyond what I was expecting. They were polite and courteous."

"Did a thorough job. Would like the Manager to call me about job."

"The two guys that came were very professional and courteous. They were very thorough in their work and gave great insight into what was going on with my central heat and A/C unit."

"Service was ok. Tech was friendly, but you guys are always trying to get money out of me. Every year it's "oh you're a pound low on freeon, it's probably leaking, let me charge you $200 to fill up". And when i don't, next year it's still the same story: "a pound low". If it was leaking all the times they said it "might" be leaking, it'd be empty by now. Furthermore he didn't set my thermostat back to the way it was when he left. Didn't appreciate that. And i don't know how many times i've said that i don't want the want the Advantage Program. But every time they still try and sell me on it. I want a technician, not a salesman."

"He arrived on time, checked both our units quickly and answered our qustions fully."

"EVERYONE WAS EXTREMELY KNOWLEDGEABLE, VERY PROFESSIONAL, AND COURTEOUS"

"Great technician who carefully led us through his inspection activities"

"Technician arrived on time and worked efficiently."

"nice staff, friendly people."

"Glen has always been extremely dependable and he does excellent high quality work. I always ask for him to service our home."

"K"

"They knew I was working at home and we're quiet."

"Identified second person as sales Rep ride along. Offered additional equipment and explained pending additional service offerings."

"very polite knew what he was doing"

"Alpha was very clear in answering my questions. Very professional!"

"Miguel is obviously very knowledgeable and qualified. He explained issues and concerns; was not pushy. Was very courteous and pleasant."

"considerate, polite, careful, listened"

"explanations were given"

"Josh is very professional and kept me informed throughout the entire job."

"When I called and made the appointment with Bridgette, she was polite and helpful. I was relieved when I was able to get an appointment so quickly. Billy was very nice and he tried very hard to show me where the problem started and explain how he planned to fix it. He was polite and curious. I really appreciated that he covered his shoes before I asked. His accent is thick so there were a couple of times when we had a difficult time understanding each other."

"Very good"

"Very knowledgeable, courteous and friendly."

"Alex is very knowledgeable and professional. When there is an issue with my systems, he always finds what is the problem and fixes it. He always is ready with the adequate equipment. I always appreciate that he brings covers for his shoes, and if he moves something, he always put things back in place. He is respectful, and I always feel comfortable when he is around my home. He is awesome!"

"Josh provided excellent service and was terrific at explaining things. Unfortunately the problem is bigger than we anticipated after diagnostic tests and we are in limbo on finding the finances to complete fixing it."

"The technicians were very nice but they lack English language skills and either could not communicate or were not understandable when they did. Also it seems that one of them reset our thermostat and really screwed it up."

"the technician was polite, considerate of our needs, performed his tasks promptly and efficiently."

"Jason was thorough and got the job done quickly"

"Justin is very knowledgable and provided me with very complete information to help me.make a decision about my repair."

"Technician was very helpful and explained everything very well."

"had an emergency and tech came same day AND at appointed time"

"Justin and his team came on time and replaced the water heater without any problems within the estimated time they had anticipated. They worked very professionally despite a wet and cold day!"

"Francisco was punctual and courestous. He explained what he was here for and explaIned the process. Asked if we had any questions. He put on his boot to keep from tracking up the house. ."

"Because Kevin does the most complete job of any one you have"

"Phone conversation was friendly and helpful. Plumber was very thorough and friendly. He explained things to me and helped me to understand what was involved."

"On time, polite, explained everything"

"Javier was very knowledgeable, very personable, very efficient. He quickly identified our problem and was able to fix it the same day. He informed us every step of the way and spent the time necessary to answer our questions and address our anxiety."

"The guys did a great job. The only thing (and it's not a big deal) is that they mentioned that the filters needed to be changed and they were $58 a piece. I explained that it should be under warranty or contract and covered, they went out to check our contract and came in and said I was right. Would be good for them to review the contract beforehand so that they know what is covered. Again, not a big deal, but I'm glad I remembered and didn't pay for something that should be covered."

"Allen answered all of our questions and concerns. He educated us on the technology. Was kind and really seemed to care."

"Alpha was great. Very helpful."

"Polite, friendly, and did the job quickly."

"Your rep was great and knowledgeable but the price he would have to charge for a simple job was outrageous. Due to that fact we will not be using your company."

"Miguel is the best"

"very good work"

"Polite through professional"

"Josh was extremely knowledgeable and creative when brainstorming a possible solution to getting a water loop installed for a water softener. He also educated me about my tankless hot water heater and offered several alternatives to installing a full softener system."

"Did not give a 10 point, because I have to wait to next day. Could you explain what. 24/7 means"

"Glen! What a guy. So helpful and thorough."

"Quick & efficient"

"Helped me understand the age of unit and whats missing but he didnt include details on the comments that I requested."

"They were thorough, trustful, upfront with our situation, & knowledgeable."

"Technician was professional, thorough and explained things completely."

"Tech arrived early, was courteous ,informative, and manner-able. Took care to put on booties as to not track dirt into the house."

"Aaron was very thorough. He listened and answered my questions. Very polite."

"The team was efficient, fast, did a great job, and did it all in four hours. Two years ago, the team took over 8 hours to install, I found them reading the instructions and calling for help, and were not clean."

"Explained everything he did, no rush very pleasant"

"Ivan was helpful and friendly!"

"We have two air conditioners which were due for six-month inspection and servicing. It was Ivan's first time here. He was polite, knowledgeable, and efficient."

"On time and no issues"

"Very personable and thorough technician"