Strand Brothers Service Experts Reviews

"The technician showed very early in the morning and had the problem fixed within a hour or so"

"Alex always goes above and beyond to provide exceptional service. He is the best!"

"Efficient"

"Competence and courtesy!"

"Thorough, honest, knowledgeable and easy to talk to. Professional but kind and bestvof all, told me I got the best there is on the market."

"On time, friendly, got the job done."

"Broke the pilot light...caused a gas leak....more interested in selling me a new furnace...then doing a good job on the service"

"Happened just as expected, knowledgable techs"

"Honest, quick service"

"Ivan was quick and professional. I appreciate how quickly local dispatch was able to send him."

"Yall are the worst. You stood me up on appointments on two separate days, never communicated anything when I called, and tried to extort me by charging $3000 to install a tankless water heater ($4500 total)"

"He was friendly, knowledgeable, and did the job very efficiently. He also showed up 30 minutes after I called and talked to Dale to Bryan came right over.../great guy. I made a mistake. His name was Bryan."

"Did a good job of explaining his work."

"Excellent work by Grady, Ryan, and April solving my furnace freezing problem. new issue in Texas due to deep freeze last week"

"My only reason for not giving a ten is that I am smelling gas when I am up next to the unit that was installed."

"The tech was nice enough but he had limited english speaking ability. Besides have a hearing problem myself he had difficulity explaining to me what he was trying to say."

"Billy is a great Tech"

"Quick and professional"

"Always courteous, prompt,"

"The guys were great, worked quickly and I trust did a professional job. There were questions that I didn't ask because I hadn't thought of them yet, but I guess that's not their fault. I use Strand brothers for all of my HVAC and now plumbing needs."

"Billy is outstanding. He's very methodical and explains. He gives us tips on what to do to keep system in best shape"

"nice person. very helpful, very knolegable."

"Grady is a very good technician."

"I scheduled my service either on 2/16 or 2/18 and was given a 2/20 date for service. I had to call everyday after abs speak to either very rude reps or ones who couldnt provide any info. When the tech did arrive, he told me the tankless system had to be replaced for $3750. There wasnt a model # or breakdown of product or service. I contacted your Dales desk and was told that strand doesnt provide model info or cost breakdowns as this is company policy. How did I know what Im paying for? The person asked me to call the tech and said 3750 was a great deal. I called the tech. He told me that 3750 was for a navien tankless system and labor. Just after the technician left my house, I called several plumbing companies. One who happened to a certified tankless plumbing co., called abs texted within 3 hours, kept in touch via text and provided me a detailed proposal of options with pricing on each including installation of the same heater (navien) fir $2200z I cancelled my strand installation. I have also let several family and friends who have appointments with strand of my experience. They have also cancelled their appointments. Simply, you want short term profits at the expense of loss of long term customers."

"Very courteous, explained things well. Did not make me feel stupid or pressure me into buying things I didnt need."

"Fast response to my request for service. All telephone personnel were polite and responsive. The technician, Miguel, fixed the problem quickly and explained to me what went wrong"

"Leak of coolant was not found and EcoBee thermostat of 2nd unit was left unpowered. Now we cant use our two main units. We have been calling for 1-1/2 days trying to get someone back out and no one is even calling us back."

"delivered on schedule as promised"

"Help was much needed and quickly found}"

"All of the folks involved were very prompt, knowledgeable and professional."

"I thought he was in his truck doing the paperwork for signature,but he had left. He also broke the pipe in the garage with a golf club resulting in 4 water flooding garage. I have the pipe! And then told my husband 975 to start and told me 875 to start. That was the garage not the break in kitchen ceiling! My husband had seen him with the golf club. My question is why would it be 8-900 to replace a fully exposed pipe at the floor, in the corner outer wall. Maybe 20 in parts!"

"Solved my problem, helpful and informative technician."

"the employees expedited their arrival at my house. Checked everything I was concerned about. Explained everything and helped me with other plumbing concerns."

"Brian was friendly and knowledgeable. I know he has been busy but didn't let it show. All around good experience."

"Francisco was great. Making an appointment over the weekend was a nightmare!"

"timely call, great service"

"Arrived on time. Technically proficient. Gave me helpful advice for future ice ice storms."

"The technician worked fast and explained what was done. In addition hie gave tips on how to avoid problems in the future"

"There was obvious price gouging. Over $700 for 30 minutes work then quoted me $4,000 for a new water heater. I paid $800 for the same 2 years ago"

"Justin and team were amazing. Knowledgable, capable, patient. They got us patched up and running in no time."

"Reassured us that system was not damaged or broken. System blew cold air but after his check, it blew hot air."

"Good explanations of the shape my system is in. Courteous and professional."

"The technician was able to come to our house just a few hours after our call, in spite of the critical ongoing weather situation. Grady worked diligently to diagnose and fix a strange problem we were having with our heat pump."

"He was engaging and energetic even after all the hours you and your staff have completed during this winter weather storm. He asked questions to glean information as to what the problem was, fixed the issue quickly stayed long enough to ensure the problem had resolved. Great Job !"

"Technician was here about 10 minutes. Just long enough to give me a proposal to replace my hot water heater at the inflated price of $2475. Another company replaced my heater with the same one your tech proposed for $1350."

"Asked the questions and Rey gave me the answers"

"Very informative"

"Once we talked to dispatch the plumber was at my house in 15 minutes. Was knowledgeable and helpful"

"Extremely satisfied. Plumber was very knowledgeable and sincere ."

"prompt service, knowledgeable and confident in the fix"

"On time, great communication, did a great job, seemed to care about my problem and solving it well."

"Fast diagnostic and repair"

"In spite of the winter blizzardy weather, they notified me of the delay and got here as soon as it was feasible. The technician, Robert took care of the issue with the hot water heater and explained what had happened. He also was kind enough to check out my outdoor faucets to make certain they had not frozen. Excellent service. I did have to call at first to see how long they would be delayed but that was weather related. If they had initiated that call, it would have been perfect. Again, Robert provided excellent, professional service. I appreciate him."

"Feel like the tech did all he could. The manufacturer needs to fix the problem with the heat pump freezing up when it gets cold."

"Bobby came immediately to assess the flooding situation inside our house. He was very meticulous to find the problem. He found the issue, got our approval to move forward and the very next day the crew was out digging the tunnel under our house to get to the busted main drain. After tunnel was dug, Bobby and Andres came to remove the damaged pipe and replace it with a new one. Both Bobby and Andres kept us informed every step of the way. Excellent crew!!!!"

"I am still waiting for a follow up call. I was told a technician would come out either on Saturday,Sunday or today. At 4 I am still waiting."

"Alpha was great. He explains things well and is very nice."

"Service tech showed up within less than an hour even though the whole city was dealing with storm-related damages. Tech got here before the email confirmation did!! Thats incredible!"

"No show on confirmed appointment and no call to cancel the appointment. Listen to issue for 2 seconds and spend 8 minutes to sell advance program. Checked AC said motor broke, capacitor is good, Receipt shows motor or capacitor bad. Vey sloppy workmanship when putting AC cover back. Insists to get check first then give receipt. After check, sells advance program and new AC again."

"Technician arrived timely and handled my issue quickly."

"Having someone call me in the morning to say someone could come, when I had an appointment in the afternoon. Because I missed the call, my afternoon appointment was delayed and someone was not able to come and help until evening. Also the cost of just a visit to check the problem, I felt was too high."

"Grady was able to determine the problem quickly and efficiently. He was also very professional."

"On time,thourough,courteous."

"Your Service representative installed a new Thermostat and went over the Instructions of how to use it! It immediately increased the warmth in our house!"

"Problem was resolved quickly and thoroughly explained as to what we should do if this happens again."

"Strsnd bros provides excellent service and Mr. Flores was wonderful. He drove here in his own car despite terrible road conditions. He was professional, knowledgeable, patient with my questions and very kind. He deserves a raise. :)"

"The work performed was excellent."

"Repairman was polite, competent and knowledgeable."

"On time,efficient, knowledgeable"

"Sales person"

"Excellent! A real professional, he flushed the hot water heater quickly, very polite."

"The technician was able to do a functional check, and removed dislodged insulation in blower compartment. This improved heat efficiency. This loose insulation is the same issue that either went undetected, or was created when when Strand Brothers did summertime AC fan replacement/repair. Insulation has come loose and was impeding fan. Feels like it's blowing cool air when on aux heat currently, but current temp and weather is hard to gauge if that's really an issue or just what we're experiencing outside."

"The installation was flawless."

"We have electric power, but an ongoing problem thermostat not connecting to unit. This has been a problem for many months with control panel replaced twice with no improvement. Is the control panel being correctly connected.???? We have been without heat for 4 days with the only suggestion of switching to emergency heat which the control panel will NOT do. This should have been corrected before the winter storm. We still have electric power, but (2) complete units are NOT working. Strand Brothers has shown extremely poor service."

"Courteous prompt helpful honest"

"They had to come back and show me how to use my hot water heater and see why I wasn't getting hit water to some faucets."

"punctual, personable, took care of the issue and did not leave a mess."

"So polite, helpful & professional! Came in freezing temps to help me!"

"I signed up for the advantage plans for the plumbing and the HVAC. When I called the number on the flyer your complaint sent out, I was informed I would only need one Advantage Plan, the technician that came out indicated I would need to purchase two plans. On top of this, I was charged $125 to simply relight my water heater pilot light. This seems like an excessive charge for less than 10 minutes of service. The HVAC service seemed fair to me. I am still waiting for a quote to have my HVAC replaced as my system is broken."

"Alex was timely, kind, and very responsive to our needs."

"Always courteous, creditable, complete inspection and report"

"He was professional and fixed the issue."

"The biggest issue was with the After-hours service desk. Our heater stopped working around 10:30 pm, Thursday, February 11th after a power outage. We called at 3:30 am, on Friday, Feb 12 to report that our heater was broken and request a technician. We were informed that the first available appointment was for 2-4pm Friday afternoon. This was during a Winter Storm in which the temperatures outside were either at or below freezing. We reluctantly agreed to this appointment and stayed as warm as possible for the day, waiting for the technician to arrive to fix our heater. At 4pm, after no technician showed up or contacted us, we called Strand Brothers again and were informed by Alex that no appointment had been made for us at all. Alex put us on the "emergency" list but could not give us a time frame for when a tech would show up to fix our heater. Alex failed to get our contact information to ensure the technician would be able to call us to tell us he was on the way. We had to call a 3rd time to verify the appointment was actually made and that the technician had the correct phone number to contact. The technician didn't arrive to fix our heater until around 8pm, Friday night, after temperatures in the house had dropped below 55*F. While I understand that the tech had many other people to provide service for and that none of this is the Techs, or Alex's fault, I was extremely upset that the After-Hours service desk's lack of professionalism meant that our household was without heat for almost 24 hours during a Winter Storm. This experience has made me seriously question if I will continue using Strand Brothers as the primary company to address our HVAC needs in the future."

"The response to my call was fast and efficient. However, my initial call to dispatch could have him e better if the person in the phone had more technical experience. I was trying to get an answer about a strange noise from my outdoor unit and David had no clue."

"Did not fix the issue."

"The technician was very cordial and came to inspect on a very cold day. He was nice enough to say he would come another time to inspect the air conditioning rather than freeze us to death. I appreciate his doing this."

"Prompt service! You guys always are very friendly and provide great service. I recommend you to anyone I meet. Seriously! Thanks! I don't want to get anyone in trouble, but I think the technician took some personal items from our house. I want to believe he didn't, however, the evidence left evidence left behind is overwhelming. I never point fingers or anything and I always give people the benefit of the doubt. I'm hoping the items he took were for his child at home that LOVES Star Wars. Maybe you should ask him. ???? But I still love you guys and will continue to use you, but I don't want that technician in my house again. Have a wonderful day! Stay warm!"

"Very thorough and good at explaining what needed to be done."

"Polite and professional technician."

"Offered to put in our newly purchased air filters but they were the wrong size. He explained what to buy & gave us tips on installation. He also spoke to the upcoming freezing weather and told us how to manage the system if the unit appeared to freeze up. We would like to ask that Daniel be our technician for ALL future calls. He was outstanding!"

"They were efficient,respectful,and informative."

"I was taught how to switch my unit from Heat to EM Heat in casse of freezing weather. Which I waS NOT FAMILIAR WITH."

"Fast service in trying weatther."

"Knew the problem and fixed it on a cold late day. So, thank you."

"Awesome crew"

"David was a very good technician he checked everything with our heating and ac units. David also told us how our units are doing and answered all our questions. David was polite and a very nice person. We hope to have David again on the next maintenance check."

"On time, service tech very considerate, check was completed in short order"

"Javier did a good job per tenant. Did not discount the prior service call for the same service."

"My system needs to be replaced and Im aware of this. I sold the house several weeks ago and am renting for a few weeks and moving out next month. I told this to the technician, but he still was persistent in telling me I needed a new system and apparently he told his supervisor because that person called me wanting to know the phone number of the owners of the house. If I had known I was going to get the hard sell and be pressed for the contact information of the homeowners, I wouldnt have called for the tuneup."

"The service Tech, Tom has been out previously and always explains the problem and what he did to remedy it. He does a good job and represents your company very well."

"Good"

"David was on time and did not waste time."

"Service was generally good but I received information that contradicted information I received from previous technicians. I do not know if this technician was correct or the other one. Also, I don't particularly care for having a salesperson here every maintenace vist."

"it would have been a 10 but i was told someone would drop off more salt. The salt has not been delivered."

"The technician was very thorough, polite and professional. The objection I do have is that I was not aware he was going to take pictures on his phone. I talked to 'Debbie' the day after his visit and requested that she note in my file that I do not want technicians taking pictures in or of any part of my home on future maintenance checks."

"The repair tech was excellent and returned quickly to repair part."

"Very kind, polite and professional."

"Mark was awesome!"

"Nice and curious young man. Did a good job."

"showed up when promised, courteous, answered question"

"David was knowledgeable, thorough, efficient, helpful, polite, hard working, informative. The company and customers are lucky to have him as an employee."

"The scheduler said you could install gas fireplaces. I asked if I need to purchase the fireplace myself and they said no, it would be through Strand. So I made an appointment and the guy came out. Low and behold I have to purchase it separately and Strand will install it. The guy was nice and helped me out. I purchased the gas fireplace and when it was finally delivered I called Strand Brothers to schedule it to be installed. Turns out you stopped installing fireplaces in the last week or so. Now I'm stuck with a fireplace and have no idea who to call... Definitely won't be using Strand Brothers for any service going forward."

"always good work and communication."

"Prompt good customer service"

"David was very courteous and patient in answering my questions and explaining what he was doing."

"David was very considerate of the request I had in helping me keep the area clean, since we were showing the house a few hours later. He answered all my questions thoroughly. He was cheerful and explained all that he did during his visit."

"Seems like he did a thorough job. Did not follow him around. He explained what he did and made suggestions about replacing the current system."

"The technician who came (cannot recall his name) was very upfront on why I should not have my water heater drained due to it's age (13 years old). He said if pilot light would not come back on, I would have to replace the device that controls the pilot light."

"Both guys were fantastic. They knew their stuff so well. Ive recently switched back to you guys from Stans and am so happy I did."

"Peter always does a great job. As long as Peter or Julio can be my technicians for maintenance you'll have my business. I was told I might need to re-wrap the AC conduits, but the quote was too expensive. I think that besides the maintenance plan your services are too expensive."

"pricy service for something really menial. Did not get any info on the pricing of the so called "Diagnostic Service". Aggressive upselling on some ultra voilet light and a maintainence plan"

"Very thoughtful and informative agent."

"Very knowledgeable"

"He was knowledgeable, efficient and informative."

"Justin was very professional. He explained EVERYTHING. He went over the reports IN DETAIL. He left my house exactly as he found it. NO ATTIC INSULATION ANYWHERE TO BE SEEN!"

"Tech explained everything as he went along about HVAC system."

"prompt appointment, good work."

"Explained everything, on time, very courteous"

"All good..."

"Josh was informative and thorough in his work."

"Technician and helper very cordial, thanks."

"Chase was always helpful, respectful and professional!! Chase was very helpful with a difficult situation."

"Billy was great. Arrived on time & was very thorough."

"The plumber wanted to start cutting into sheetrock in my house to determine where my leak was. My insurance recommended/sent a leak detection company. Turns out my leak was in the yard, 10 ft from my water meter."

"On time, communicated instructions with me timely and helpfully. Cleaned up well."

"Fast efficient and courteous"

"Very prompt, courteous, thorough and considerate."

"He was courteous and expeditious."

"The heat strip on my Lennox HVAC went out, and the technician was able to diagnose the problem, order the parts, go get the parts, and return and install it the same day. This was important to me because the weather was cold enough that the heat pump wasn't sufficient to keep the house warm overnight."

"I spoke with LaTonya (may have that spelled wrong) and she was a joy. She listened and actively set out to get me the help she could. No appointments were available for the next day and she suggested the waitlist to which I agreed. I did not expect to hear anything more but to my amazement Strand Bros called that Saturday afternoon and when I didn't answer they sent the plumber to check on me just the same- phenomenal! I had solved my problem already but am looking for a service company with a maintenance agreement and I'm going with Strand Bros due to this great service. Thank you!"

"Very quick to fix the issue. Right tool for the right job. Josh is an asset to Strand Brothers. Well done."

"Thomas was very professional and courteous. There was a second person with him that was also very professional and courteous, but I don't remember his name. Thomas found maintenance that was needed and had the parts on hand - I appreciate that he was able to maintain my heat/ac system without needing to make a 2nd appointment."

"He was punctual, had a professional approach to the task and cleaned up after himself."

"We had several technicians out over a couple of weeks and all of them were terrific and professional. I want to give special kudos to Kim who was one of the ones who came in the last couple of weeks. Several years ago he was able to diagnose a problem with our A/C that others couldn't figure out. He's amazing."

"He did his job"

"I appreciate their perspectives to fix issues."

"You charged me $350 to install one faucet"

"The "crew:" arrived on time, had the part needed, professionally installed the part and cleaned up, leaving about one hour later. Nice to be home were training was being done - Ivan teaching Aaron."

"Very knowledgeable and pleasant."

"Technician did a good job."

"Rey arrived right on time, followed covid safety protocols, and used shoe covers to protect my home. He did a very thorough inspection inside and showed me areas of concern and explained I had been told the wrong size filter to use. He kindly gave me a filter. He was patient, answered the questions I had. Very impressed!"

"Considerate and professional"

"The technician was professional. courteous and efficient"

"We werent expecting to have free repairs but the service team treated us like we did."

"The technician made a visual "determination" as to the problem, told us to order the part that he believed was the cause of the problem because your company had trouble getting parts or dealing with Lennox. He gave no explanation for his diagnosis and has not returned a call to us to provide a better explanation even though we were told by the dispatcher she would have him call us. Very unprofessional and insulting! We contacted Strand to fix a problem not to put the solution to the problem back in our court."

"Great communication with technician. Thorough maintenance in equipment. On time service."

"He was friendly, fixed the toilet and left. I told him I did not want to go near him to give him my credit card and he told me I could call it in. I was worried about having someone come in my house but he wore his mask and stayed far away from me."

"Dale was on time, friendly, fixed the problem."

"Billy was friendly, he did what he came for, made a couple of suggestions about air quaility and went his merry way. His visit was time efficient and seemed complete."

"Justin was knowledgeable and friendly"

"The technician was very professional, and answer all questions. MR. Jones done a very good job."

"Tech very courteous and professional. Answered my questions and performed the equipment check thoroughly and quickly. My criticism is aimed at the company not the tech. I didn't received the promised six month check and no one ever called to say why or if the new installation was performing properly. I would like an explanation as to what happened."

"Great job!!"

"The tech was great, but he was over an hour late, and no one told me--I had to call and ask what was going on."

"I wanted to!"

"Professional. Persistent. Got the job done."

"Experts provided honest, professional diagnosis and resolutions to our problems. Completed work with high quality service and communication. We had full furnace replacement and they made sure all existing issues were corrected and fixed."

"I was very satisfied with Frank, the plumber who fixed the problem of no hot water, but was frustrated in contacting Stand Brother to get the problem fixed. I reported the problem on Saturday and it took repeated calls, three visits by plumbers and four days of cold water to get the problem addressed and fixed."

"Carlos took care of us before when our disposal went out & he again provided excellent customer service to us again."

"Very professional and pleasant"

"Ever since my unit was installed I have had insulation or some flaky material coming out of my duct work. I have never had a final inspection of my unit."

"Professionalism and courtesy."

"Emergency call for repair of toilet with attached bidet for disabled husbandyour plumber was here within about an hour, quickly installed faulty part, and toilet was useable."

"After Dale left my house, I discovered the old HVAC filter in a plastic bag in my recycle bin. Is the filter a recyclable item?? Even if the filter is recyclable, the plastic bag is NOT. It shouldnt have been placed in my recycle bin."

"He did an awesome job, he was willing to answer all my silly questions."

"Very professional and did the job assigned in a timely matter."

"Excellent service explaining everything and quickly making the repair."

"Very timely"

"Very helpful and polite"

"provided helpful advice."

"Ivan is very professional and personable. He explains all options simply and thoroughly. Always nice to have him here."

"Very professional and thoughtful."

"$350 to install a faucet? Why would we ever use you again"

"TOTAL CUSTOMER SATISFACTION"

"Our tech always remembers what he's done in the past and makes excellent recommendations."

"Your technicians have always been courteous and professional."

"We were able to schedule a visit quickly - technician arrived on time - technician gave us a verbal summary of his findings before he left."

"Kevin was very patient in determining why a belt was making such a load noise on one unit. He found a belt by a different manufacturer that started much quieter. Jimmy was very thorough in explaining service agreement."

"Technician arrived to service a boiler, not a fireplace. Technician (Kevin) attitude was excellent, but obviously had zero experience and had to give up after more than an hour's valiant effort. Unfortunately, the fire was neither cleaned nor serviced, and the "fire flame" was in worse shape than when he arrived. I am still waiting for the call from the "service manager" who I believe was on call with Kevin during this time."

"He explained everything clearly, remembered my name. Very polite and wore a mask!"

"Reynaldo was very professional and performed all work in a timely manner."

"Technician was within the scheduled timeframe. He was courteous, respectful, and friendly."

"Tech. Was on time, courteous, explained what he was doing."

"Even though Allen shared that he did not see any problem with the toilet but we agreed for him to come again if I am not satisfied with the water pressure in the toilet."

"Good guy knows is stuff!"

"Left 4 filters on front porch"

"Had to come back after city shut off water, and still completed job the same day."

"Justin was super knowledgeable and straight with us regarding solution"

"Anthony has been very supportive and understanding. Carlos is exceptional in his skill level and a kind, professional and courteous person. Aldo was pleasant and professional and was eager to work through my technical issues with Carlos. I was also given a follow up call recently, regarding scheduling changes, which was very helpful."

"On time. Did the work professionally and kept me informed."

"you came right out, performed, explained what was done and left me happy"

"prompt service"

"Kevin was very professional and did a very thorough job looking at the units. He explained the problem and the possibility of the repair in a way that I understood what he meant."

"Experience with tankless water heater s"

"David was courteous and informative of what was needed to complete the services needed."

"Toilet was installed on a fri We supplied toilet Cost was $450 to install There was leak between tank and bowl Was not fixed until the next tues Correction was to install tank correctly Very expensive for a poor job and inconvience"

"Kevin was professional and thorough, and was patient at answering my questions."

"I was informed of thecost and the options I had regarding the service being performed before he started."

"Javier did a really amazing job. He addressed our concerns and walked us through each step he took."

"Would be good if you provided competitor price comparisons and itemized estimates. We have not yet received our receipt through our e-mail as requested."

"they really did a good job very curtious"

"There were issues with scheduling but we got those fixed and Javier was able to quickly install my new faucet"

"Kevin was professional and friendly and quickly diagnosed the problem"

"Because i was satisfied."

"TECH WAS VERY THOROUGH CHEKING SYSTEM AND EXPLAING CAUSES FOR SYSTEM MALFUNCTION"

"Courteous, efficient, followed safety protocols, appears to have done a good job."

"Quick, efficient, friendly. Gave me a lot of information about the system."

"Love Miguel and rely on him for honest information and work. However, the cost is very high."

"Tom was courteous, efficient and completed the service check-up in a very timely manner."

"Kevin is the best...I would not stay with Strand if Kevin were not my technician...friendly, professional, and knows his stuff. Thanks, Kevin!"

"Good job. Good notes on papers."

"No issues, it was a maintenance checkup call"

"The tech was very professional, friendly .Really nice guy!!!"

"on time and performed the scheduled work"

"The technician was knowledgeable, efficient, and courteous."

"Plumber came out to look at fireplace and told me that it needed a new thermocouple and thermopile, but that I'd need to order the parts which is not straighforward. Now I'm looking for another company to handle this so I essentially wasted $89 by doing business with your company"

"Service was great, appointment sent, a call received technician on his way within the schedule time!"

"Solved problem"

"Ivan did well. It just took over 24 hours for someone to come that was called in as a possible emergency. Also, the very expensive unit I purchased has an inherent issue with the fan and icy rain that should have been corrected before being sold. And/or, someone should inform homeowners about this problem."

"No one is perfect. It all worked out in the end."

"The technician was knowledgeable, polite and answered all my questions."

"More information about service expiration. All the technician could state that it was 2 of 2 visits. If you could provide them with the ability to review and confirm if service contract is expired."

"Response time to my repair was incredibly fast and the issue was completely resolved in a very short time."

"Luis possesses all traits associated with excellence."

"From the time of the call to the technician showing up, it was timely and prompt."

"Alfonso is very professional and knowledgeable. He diagnosed the problem quickly and had our heater working again."

"Very fast, very professional. Much appreciated"

"Did a great job and explained the repair.."

"We love Alex so professional loves my dogs"

"Miguel presented himself as a very competent and experienced technician. He diagnosed the intermittent problem with the gas furnace and laid out my options along with his recommendation. His advice was sound and the 'tune up' kit seems to have resolved the problem. Alternative would have been a much more expensive control board replacement which he did not push. I appreciate that since he could have gone in that direction immediately. Regarding my initial call for service. The telephone representative was English language challenged and offered me an appointment two days out for an obvious 'no heat' call. I corrected her on this and she finally scheduled an appropriate appointment. You will see that negative rating below. It does not apply to Miguel the technician who arrived and resolved the issue."

"Kevin was very professional throughout the whole service call."

"Two days after my furnace tuneup by Benji, my igniter went out and I was without heat for three days during the austin snow storm and temps in 30s. I was told I would get a call back when I called to report issue, but didnt until 2 days later. I went with another company who resolved the issue immediately. At time of Benjis inspection, I was not given the option to replace igniter (~$35 part), but instead told I needed a system upgrade. He also noted my flame sensor was bad, which when checked with other contractor was told its in good condition. Benji also missed capacitor failing which tells me he did not test it. If he had, he would have notice the reading was not within the +/- range and very, very low. He left telling me my system was old and I should upgrade, but no offer was made to replace faulty parts despite notes he told internal resources that I declined part replacement. He called up Alpha during visit to ask about a quote for a system upgrade, but I told them I would review your website first and didnt need Aloha to come over that day. Im very disappointed in this service as Ive been a maintenance customer for the last 4-5 years. I was considering a system upgrade, but based on this experience I no longer am with Strand Bros and have cancelled any maintenance contract and auto-renewal. I was told Id get a call from Benjis manager, Anthony Gomez, but nobody has called me to follow up."

"Luis was very detailed and provided clear, excellent explanations and advice. He was great, definitely an asset to Strand!"

"Happy with how quickly you were able to come to my home. Bobby replaced our garbage disposal in a short amount of time. He was friendly and very professional. But when I used my dishwasher the next day, it flooded my kitchen. I called and he came back out later in the day, there was a plug that he forgot to remove and it caused the flood."

"He did a great job."

"Kevin was very informative explaining everything as he inspected my system"

"They arrived timely, explained details about what they found with the heating unit, and explained various upgrades or add ons, but did not push me to make any sort of decision and merely provided the information about it, which was appreciated"

"The guys were professional, clean and explain what they were doing and why."

"Josh examine the problem and located the problem. Josh was detailed and explained why the pressure was low. To correct the issue is simple and was completed. We are back with normal hit water pressure. Rate 10 fir scheduling of final appointment. Rating would have been low for previous scheduled appointments. My concern was with scheduling for the problem. My initial appointment was 12/28. When no one called or technician not arrived. I called and was told the date was 12/29. Which wasnt correct. On 12/29 was a repeat of the previous appointment that its 12/30 and that I was notified. I told the person that I havent received any calls or messages. Why is it a problem to be an expert plumber. This person worked to get an expert plumber scheduled since Raymond was out due to personal issue. I was very upset but finally, I got someone that understood my concern and immediately schedule Josh. Whenever there is an issue with an appointment. Customer must be contacted to reschedule. I wasted two three days waiting. Please dont insult the customer by saying that the appointment wasnt scheduled the day noted, when they know that was the date. Not good and very upsetting!"

"Thermostat installation cost too high."

"Scheduling was a total nightmare. Multiple no-shows after confirming, clueless dispatch, plumbers and workers showing up unannounced. Work also had to be redone, but Andres was awesome about and got the job done right. The digging crew that he used was very fast and did a great job."

"Tech was on time, thorough, personable."

"AC IS STILL WORKING."

"Considerate friendly professional service and answered questions to my satisfaction"

"Quickly addressed the issue and took care of it immediately. Friendly and helpful in telling me what was wrong."

"Yall call me to set up visits I have already payed for instead of expecting me to remember! Then of course, always excellent service!"

"I was at work when the HVAC and Water heater were being installed, I came home and would not have know work was done, house was clean, no trash or dirt. Had to actually look to see if I had a new system."

"Very informative"

"I was very pleased with the work, attention to detail, and information provided by your employees. Even when there was a moonier hiccup with the kitchen faucet, your guys were responsive and fixed the issue right away."

"Technician communication was great. He answered all my questions."

"Prompt service. Knowledgeable service person."

"Josh kept us informed and suggested only necessary repairs"

"They were very professional and knowledgeable"

"Scheduling was easy and efficient. Josh was friendly and helpful."

"Alfonso was great! Very kind, careful and professional. We appreciated that he let us know about mice in the furnace area."

"Super help from Alpha and the technicians were fantastic. Brisk, neat, and thorough. 10% happy."

"I forgot his name but I had a great customer service experience."

"Very professional, very thorough"

"Professional quick and courteous"

"The technician was very messy, he left the toilet removed from the pipes dirty, and stuffed the pipes with towels, allowing the septic gases to come into our house."

"I got a call saying they could come earlier. Yay! He wore a mask and let his distance. Super nice and informative."

"Very professional and effective visit!"

"10"

"10"

"10"

"10"

"10"

"Guy came out to look at furnace. After determining what the problem was, he didn't even try to discuss repairs with us. Just immediately went to try to sell us a brand new system. Called someone on the phone to get them to talk to us. Both my boyfriend and I told him that we already had pricing for replacing the entire system that was cheaper. We just couldn't afford it right now. Tried to get pricing for the repairs so we could at least have heat until we could afford it but he didn't want to give it to us. Just kept saying "you don't want to do repairs, you want to replace your entire system""

"10"

"Belittled our unit, did not make sure all of the wiring was secure."

"The service people try to sell me a air filter that I did not need"

"Courteous, prompt, wore mask & observed distance, quickly evaluated problem and replaced the cartridge in the Moen push pull shower faucet. He maintained cleanliness in work area and explained what he was doing. BUT, we felt the $395.00 charge for 45 minutes work was excessive. We paid it but I called Strand office this morning to register my concern. Tamara was courteous and reviewed our invoice & indicated she would let plumbing manager know about concerns & that I would probably get a call-back about it."

"satisfied with work performed...Technician said he would come back in a few days to fill dug hole back in. work not completed and still waiting. call me"

"Unexpected problem solved."

"He was good at this job"

"You website spends a lot is words telling you customers that your technicians can fix any brand of gas fireplace. The technician who came didnt even know how to get into the workings of the fireplace and told me (and these are his words), we can only fix it if gas isnt getting to it. We can fix getting gas to it but I cant get it open to work on anything else. You need to call a fireplace company. Really? Thats what you website said you were."

"He was friendly, efficient, and he even moved the motorcycle that was blocking the door to the blower unit. I appreciated that."

"Luis was professional, friendly and efficient. He answered all my questions. Extra points for asking to bring my trash cans to garage during a rainstorm! Thanks Luis!"

"Treated my home and me respectfully. Clear in his pre and post exam."

"Expertise"

"Arrived during scheduled time and completed the job quickly."