Strand Brothers Service Experts Reviews

"answered all my questions. Kevin was personable, helpful and professional. Very peasant person."

"Alex, was able to repair a leak on my system, he provided detailed information on how my unit broke down."

"Everyone very friendly and personable"

"Technician took the time to explain every finding clearly and answered all of my questions."

"Jason was efficient and courteous, and fully explained his findings."

"On time, thorough explanation, respectful, polite. 20 year customer and cant think of anyone else who can provide the guaranteed work that i have come to expect from Strand Brothers."

"Technician Efrain was very pleasant, knowledgeable and explained everything he was doing."

"The technician was very professional, competent, explained everything, thoughtful and over all the best experience I have had. Very pleased"

"Nice young man, polite, professional. He flushed the hot water heater in the attic very quickly, showed the bits of calcium starting to build up in it. And asked if there was anything else that needed his attention."

"He came on time. Performed a 6-month service on my HVAC unit. Was completed in less than an hour."

"work was good but to expensive"

"The quick service call - less than an hour tech was at my house. The quick, clean job."

"Very prompt service. Knowledgeable service rep. Based on my information about the problem I was having with my wall-mounted gas heater & thermostat (which I thought might be the problem), tested system and determined what the actual problem was, and fixed it with minimal repair required. Also gave me good information about replacing my old system with a new ductless heating & cooling system, which is on my wish list."

"Professional and on-time arrivals."

"He was informative and told us about preventative use of vinegar monthly for our system. Appreciated that."

"You are helping me keep my home comfortable in winter and summer without fail."

"Techs were very polite and well-informed"

"very helpful"

"Technician was polite, businesslike, and wore his shoe covers. He seemed thorough, efficient, and evoked confidence."

"I didn't inspect the work, so I assume it was done correctly. He did not offer to cover his boots when he entered the house. When going over the work at the end of the appt, he suggested something called APCO which he admittedly didn't know much about...which seemed odd."

"Inspection went fine, but one day after the technician left, my heating u it started humming."

"Good service and explained well however I did not like that I told tech I would call for further info about new unit but he still sent someone to talk to me that afternoon. Thats being pushy and makes me want to check services from other providers"

"Great communication"

"Curteous, polite, respectful, and task motivated."

"Great professional service"

"Robert was a great representative of your company."

"He was able to answer my questions & show me other things I didn't know about my thermostat"

"Jason was knowledgeable and thorough."

"I am in a field where customer service is very important. Andres was very attentive. Answered all my questions and i could tell he cared about my situation."

"Andres did a great job installing the faucet, was very professional and conscientious."

"The promptness and knowledge of my service provider was outstanding. I didnt feel pressured to buy anything and the problem was completely explained without making me feel stupid."

"Prompt, thorough service"

"Tom was excellent. However, he had to fix something that should have been done when I had my a/c work by your company last May. I feel like I had to pay for your mistake so I'm not happy with your company. he also relayed info that was not given to me when my a/c work was done. I believe I was taken advantage of possibly because I'm a woman and a senior."

"good service - but the technician arrived over an hour later than the 2-hour window & we were late to an appointment - probably not his fault, but it was an inconvenience."

"Technician was great in explaining what he was doing during the inspection."

"Service was delivered at the day/time it was scheduled, technician was very thorough, and I'm confident that my systems are all working normally/correctly."

"Alex was very professional and explained everything he did and answered all my questions. He was very knowledgeable and helpful."

"The technician was timely and knowledgeable and the communication from the main office was great. They were ready for me early and the technician managed my routine service quickly and efficiently."

"Technician was efficient, courteous, caring."

"Javier wasn't at the appointment more than 5 minutes."

"Courtous and professional and neat"

"Ephrain was very diligent in finding the root cause and resolving it."

"Glen has provided service before. He is a very good plumber. I request him when I can."

"On time technician and very knowledgeable."

"Excellent service knowledgeable technician"

"Kim, as usual, did a great job with our HVAC check, the needed repairs, and providing updates on the condition of our units."

"Quick, thorough, courteous service."

"on time, great job"

"he did a good job. he arrived on time"

"professional, courteous, showed pride and enthusiasm for his work. Communicated well"

"Very professional and courteous."

"Excellent service by knowledgeable technicians."

"Bobby arrived within two hours of my call. He was courteous, professional, and he fixed the problem satisfactorily."

"Technician was very friendly and knowledgeable. He did a great job explaining what he did and how my system was doing."

"He answered everything we asked in a informed manner. Advised us, didn't push us to purchase. We will call soon."

"Technician did a great job and explained everything"

"Knew his stuff. Clean, neat, and did good work. I'll be calling him back next week now that the parts have been ordered to complete the install!"

"very pleasure and very efficient."

"I know that when your technicians show up they will know how to do their job."

"efficent job"

"Technician came to my house within two hours of my request and did a perfect job."

"Good and reliable service"

"I was NOT called when the technician was en route to my home, even though I was repeatedly advised that I would receive a call."

"Ivan was timely and very friendly and had several good suggestions about my system. I appreciate his having what he needed with him, getting the job done in one trip."

"He was prompt, friendly, and gave us a good account of our units condition."

"Very fast resolution to my clogged drain"

"Very knowledgeable, courteous & friendly"

"Very good service technician."

"On time professional polite considerate competent explained everything efficient and very kind"

"Courtesy and respect for property"

"Polite, knowledgeable, efficient"

"On time, friendly, gave estimate of jobs before beginning, knowledgeable, proofessional"

"friendly and very knowledgeable."

"Technician was professional and polite"

"Got done properly the same day"

"Adam and Benji explained the issues to me and what they would be able to do to fix them."

"On time, professional and thorough"

"Tech is thorough and informative"

"The Tech was very personable and worked diligently to evaluate system change air filter etc. I would give him a ten ! My problem was with the sales rep with him. The last service we discussed a possible leak in the AC. coil. An estimate to locate and fix was half of what was given by your sales rep. on this occasion. When I pointed this out he said prices had gone up and were expected to continue going up. I felt like I was with a used car salesman. Again Tech was a 10...unfortunately I have already connected with another company to deal with my AC issue. Been with Strand for a long time but I think it time to move on."

"Did required checks"

"Advice on filter. Checking dampers"

"The young man was so polite and showed so much concern to try to help me. I am 78 years old and did not know what to do."

"On time Neat left no trace, good cleanup"

"Was on time, very cordial, and spoke to me about the other Strand installed unit."

"the second service man that came out went out of his way to get the water heater back operating."

"Great technician. Honest, efficient, and gave me good direction on resolution."

"Benji was very communicative, and discussed with me everything he was doing while he did it"

"Efrain was efficient and cordial."

"I was really unhappy with my last service call for the following reasons: I felt that the two technicians criticized me for having chosen a company other than Strand for my new HVAC. (Strands bid was too high.) I was asked about my city inspection. I felt I was being threatened of being turned in to the city because the company I hired hadnt had a city inspection. (I didnt know this was required. Strand Bros hadnt had a city inspection 20 yrs ago when they did our first HVAC.) I felt really pressured to make purchases -filters ( I already had some), insulation, additional carbon monoxide detectors, UV lights, and other things, and to renew my service contract. And to top matters off my heating system was working (heating to 66F) before they arrived, but did not after they left. The thermostat was off and heat wouldnt come on. Because of the New Year holiday we had to live with no heat for two days until the contractor who installed my system came today to check it and I saw that the reason the heat and thermostat were off was because Strand Bros guys had turned off the system at the switch above the furnace. For two days, my family (including a 20 month old grandson) had no heat. The strand Bros guys never told me that they were turning my switch off and they didnt obtain my permission to cut out a piece of my insulation. (This was done to demonstrate that I might have mold and need your UV light treatment.) For the reasons given above, my husband and I have decided that we will no longer be using Strand Bros. after the one remaining service call (on unit B)."

"Javier was very nice ,and explained everything that he was going to do before he started."

"work was done right on time"

"Tech informed me of what he was checking and what he did after completion. Also advised me about renewing service agreement."

"Brian assessed the problem and fixed it quickly."

"Thorough assessment of the plumbing problems"

"Timely, courteous, knowledgeable, efficient, all the qualities you desire."

"Checked my credit to purchase a new unit and now I get spam loan crap by the boat load. So disappointed. Didn't get the unit too high cost. They also never came back to exchange the inducer motor which was under warranty after speaking with Daniel on the 12/16. Unfortunately I'll have to have my AC check done through them because of the maintenance agreement."

"The first technician that came out was very rude. The second technician was very nice and considerate of our situation"

"Prompt and thorough"

"Knowledgeable and cordial"

"Aron was thorough and a good communicator"

"I received a call ahead of Aaron's visit. He arrived soon after and was friendly and courteous. He evaluated my heating system and was on his way after a brief explanation."

"Every tech that has come out to my house have been respectful and professional on each visit."

"Eager to get started. Very knowledgeable"

"Service tech was very pleasant"

"The issue was handled quickly and professionally."

"Technician did so fast job.Very neat did fantastic job,helpful with explaining everything."

"insulation not checked but noted"

"he did all that was asked and required"

"Technician was friendly, respectful, and efficient."

"Explained issue and possible remedies."

"Kevin is great. Please send him every year."

"Accurate and quick assessment of the problem was given."

"job done as planned"

"Timely, efficient and explained cost of replacement part."

"honest!! Had all the answers to my ???. Very respectful to me and my wife! I also like the being on time. A smart dress and kept the house clean."

"Answered all my questions and very polite and respectful of my home."

"Great job by Glen."

"on time professional and very friendly ans helpful"

"Javier and his crew explained everything they thought was the problems. When their suspicions were confirmed, they showed me why. They were all friendly, professional and efficient."

"Lqnce is a Total expert and also a really nice guy"

"My unit was replaced recently. I thought that I was buying the same type of unit that had failed, which was a heat pump system augmented with propane gas. What was installed was an AC with a gas furnace. That may not be all bad. I was assured that this was a more efficient system and I am happy with the way it works.. My concern is that it may not be as cost effective. I was also told by the installer that this system can be converted if I'm not satisfied with it.I hope that is true."

"Very good followup with us. We asked him to check because we occasionally smelled gas in the attic. He replaced a part that was not sealing well to decrease gas smell. Also explained that attic was well ventilated and gas would not accumulate there. He also replaced our filters. He arrived early and this was a problem because we were not home yet. Had to scramble to get someone home but we managed."

"On time and honest in evaluation of units"

"Felt that Aaron did a very thorough inspection & let us know of any issues. Richard called Strand Brothers & spoke with a supervisor in the administrative area."

"Javier was on time, did needed service in a professional manner and was very informative about possible future maintenance. Very nice!"

"Fixed faucet and installed filter."

"Always great service. Courteous and professional at all times"

"Answered all questions, very thorough, personable, patient."

"Tom is courteous and knowledgeable. Also, Strand called me twice to update me on Tom's arrival time."

"excellent and expert service provided"

"The technician asked for white vinegar. It's cheap. Why don't you supply it? What would have happened if I hadn't had any?"

"Technician was very pleasant and took care of everything quickly."

"Knowledgeable and listened to us even though we were rambling at times"

"The technician, Billy, was very open to answering any questions I might have as well as offering suggestions for better performance of my unit."

"The guy did a thorough job checking everything."

"Alex is an excellent Technician. He is very thorough and explains everything in detail."

"Identified the problem quickly."

"Good service; helpful info"

"Everything looked ship shape after you left."

"Always good service from Darrin and most of your techs, and the office/phone staff is nice but the staff makes some kind of mistake with pretty much every visit. This time, when I moved my appt from one da to another, they forgot to cancel the first one, so I had to call to cancel it. Then somehow my appointment on the correct day got moved from the 8 to 12 spot to 12 to 2, which I couldnt do, so i had to call to fix. Also, your process is having Brian order parts and have to set up any appt that is related to that is inefficient and makes no sense to customers. I keep sticking around because the service in general is good (Darrin was in and out fast and always takes time to explain things) but to be honest Ill probably look for other shops in 2020 because Im sick of there always being some sort of issue with logistics. You guys dont seem to be expanding and refining your processes as you grow."

"Courteous, professional, and efficient."

"I did not have a positive experience with this service visit. The technician did not have a pleasant attitude during the visit and really rubbed me the wrong way. His requests and explanations lacked the usual professionalism and helpfulness I've come to expect from Stand Brothers. When I scheduled the visit during the 4-6 window, I assumed the service would be complete near the end of the window. This may have been my mistake if the window only guaranteed the tech's arrival before 6. In this case, the tech arrived at 5:45 and the visit was not complete until an hour later. It seemed both late and overly lengthy. Opening the access door to my inside unit isn't easy, it's an old panel and debris usually falls. The technician didn't comment, apologize, or ask for a towel or anything, leaving me to clean up without acknowledgement. At the end of my service the technician had recommended services, including a switch for my overflow/drip drain. This is the 3rd or 4th visit I've had from Strand Brothers and this was never recommended to me before, so I was surprised. Additionally, he recommended that I replace a capacitor, which was again surprising to me, because I paid to have a capacitor replaced in June during my spring/summer check from Strand Brothers. When I asked if there were notes for past appointments, he said there was nothing about replacing a capacitor. I had to dig out my own records later to confirm my payment and the recommendation. He hurriedly mentioned that there's more than one capacitor and I must have had the other one switched, but that was a confusing explanation and again frustrating to not have clear records on the work that had been done. He also tried to tell me that my "service plan was over" and asked if I wanted to pay to renew at that moment. I just paid for the service plan in May, so I have a few months left and did not appreciate the rush to pay, especially after the unsatisfactory customer experience I just had. My past experiences have been very positive, so I am hoping this was a one-off situation with someone having a bad day, but it definitely made me reconsider continuing service."

"Polite"

"Lance was very polite and professional."

"Lance was very knowledgeable and helpful. He was very professional and answered all my questions."

"Fast confirmation of my selected appointment time. I received a phone call telling me that the tech was on the way to my house. Billy was very knowledgeable and informed me what was going on. He fixed the issue quickly."

"Job well done"

"Randell was prompt, courteous and careful (especially getting in, around and out of the attic"

"Francisco was very efficient, personable, professional and thorough. I especially appreciated his going over all items he surveyed, not just the filter and UV light which both needed to be replaced. Hes a keeper!"

"Tech was respectful and courteous. He also was effiient with the inspection. He put bleach in the drain line to eliminate mold and offered to change our filters."

"Excellent service by technician. Wish he had been able to replace our broken thermostat without charge under our service agreement."

"Very kind, knowledgeable."

"Timely, conscientious, responsive"

"Very knowledgeable & answered all of my questions. Great tech!"

"very professional"

"I was unhappy with the service charge and you worked with me."

"Came on time, very knowledgeable on the Lennox propane heater, and quickly addressed a small problem with a sensor inside the heater. Great work."

"Alex was prompt, efficient and nice to work with."

"Technician did extensive checklist and good job of explaining what was found."

"Perfect - except that I needed to replace the ceiling filter and didn't have one. crhudspeth@live.com My only complaint was that the serviceman did not replace the ceiling air filter. For a 77 year old customer, it would have been helpful to have that done for me, even if it was at an additional charge. He did tell me it needed to be replaced."

"Immediately diagnosed the problem and repaired it"

"Very nice and helpful person. Very customer oriented. Did not realize the amount of paper work required of your team. More than the federal government. I could buy a new auto in less time."

"Very professional, answers any questions I have, put in filters for me as I had TKR, etc."

"Techs were savy to issues that typically come up."

"Allen was knowledgeable and instructed me in safety issues re water heater. He appears honest and trustworthy and I will probably elicit his plumbing skills for needed concerns in the future."

"Efficient, polite, clean, job done satisfactorily"

"On time, quality work."

"Miguel is the best of the best. Always courteous, professional and competent."

"The tech explained everything he was about to do, asked me if there were any issues or problems beforehand. He wore shoe covers which was considerate."

"Francisco has been to my home before. He is always on time, friendly, efficient in his work, and knowledgeable about my products and the services provided by Strand Brothers."

"I have contacted customer service and still have not hear back regarding our service we received on December 5th last week. Extremely disappointed and we would like to be contacted."

"Overall experience was good"

"Technician used shoe covers. Work needed clearly explained. Work looks good."

"Tech was very knowledgeable and had great personality"

"Andres was professional, kind, helpful and efficient."

"Efficient, courteous, careful"

"All expected service delivered professionally and promptly. Isaac went above and beyond by being friendly and tightening a couple of loose screws."

"I have discussed my concerns with a manager."

"Kevin was efficient and knowledgable"

"on time, professional, knowledgeable and friendly"

"The technician was very courteous and helpful. He took time to explain to me the work that was done and the condition of my unit. Francisco was vey thorough and professional."

"The technician was friendly, efficient, knowledgeable, and communicative about what he was doing and the results of the service call."

"He was good"

"He answered my questions and is respectful."

"Very responsive and did a great job fixing the leak."

"Justin arrived on-schedule and got right to work. He completed the work quickly and neatly, and resolved our issue."

"Allen is an excellent plumber. He is incredibly knowledgable, takes the time to explain everything, is very patient, thorough and really seems to take pride in the work he does. He also is very respectful or our home. Thanks Allen. The customer service reps are always very friendly and helpful as well. They do a great job of keeping you in the loop."

"My service tech was on time and very professional"

"Other technicians do not take the time to explain what they are doing. Miguel did sit down and gave me pointers for a better service."

"Tech was efficient, knowledgeable, and personable"

"Punctual, knowledgeable and efficient."

"I didn't stay with the Service Expert while he checked the unit. I asked a couple of questions, he answered them and appeared confident in what he was doing."

"Francisco was friendly and went directly to work. He indulged my questions while continuing using his work. He explained what and why. When finished, he courteously offered other services without being insistent. He renewed my contract for the next year. Thanks to him and Strand Brothers."

"Service was prompt, timely, courteous, thorough, and professional (without being aloof or unfriendly), and as always, competent."

"Professional, friendly, comprehensive"

"tech was friendly, prompt, respectful and knowledgeable."

"Technician very knowledgeable & through. Answered all my questions. Provided soln for bacterial growth. Also checked capacitor and made sure it was operating in a good range."

"Knowledgeable, quick service, quick & good installation of the new heat pump."

"Took care of problem immediately"

"He was very friendly and knew what he was doing, did a great job"

"Your technician was very good and explained what all he did!"

"Like demeanor of Jason! Good manners, brought shoe covers!!!"

"Francisco was professional, efficient and friendly. He explained the findings and spent time discussing the system with me. I would recommend him for any service you provide."

"The service by Francisco was professional and efficient. There were three job assignments and he kept them all straight in a very reasonable amount of time. He explained the findings and renewed one of my contracts as I expected. I highly recommend his performance."

"Lance was very friendly and professional"

"Ivan was right on time, was friendly and courteous and answered my questions well. He was efficient and alerted me when a part needed replacing."

"While they cleaned out the main line so my sewer wasn't backing up, I was told they were going to run a camera so they could determine the problem, but they charged me $100 to run the camera down the pipe, and never showed me, I dont even know for sure thaty they did run the camera."

"Based on knowledge and familiarization of the product"

"Miguel is very attentive, informative and polite."

"Andres was very professional and knowledgeable"

"Justin and josh worked well together and got the job done. The plumbing was done in a professional manner."

"We get our HVAC checked every six months and have been doing so with Strand Bros. since it was installed in October 2015. Very happy with the service all the way from making an appointment to the time the technician leaves our house. I request Benji for each service call because he knows our location, knows his job, does it well, knows how our two HVAC systems work, is very polite, and one of the most conscientious service technicians I've ever worked with. I was in customer service for 33 years so I know what good customer service is. Strand Bros. has done a great job. Keep up the good work."

"the tech was very professional and thorough!"

"Jason was on time and professional and kind."

"Technician was polite, friendly, explained everything clearly, and did a good job."

"Friendly, professional service"

"Very polite, quick, and professional service."

"curteous, professional, explained well."

"Technician was knowledgeable and efficient."

"tech was friendly-efficient and early!"

"Bo was on time, efficient, and offered good advice."

"Technician was polite and efficient."

"Julio was punctual, pleasant, did his job, and gave a good report at the end!"

"On time, courteous technician."

"Technician arrived within 35 minutes of calling and resolved the problem immediately."

"Quickly and thoroughly did what needed to be done. Unit working as it should now."

"Professional/Clean/Friendly"

"Very professional"

"All went well except the programmable thermostat is now way off on the time and I don't know how to correct it."

"Technician was polite and efficient"

"Manuel is thorough, polite and efficient"

"Excellent"

"Francisco, like all the techs we have had here, was super polite, friendly, and knowledgeable."

"Please call me on Friday November, 29th. Thank you."

"Allen really checked thru to find the leak since we do not hear anything being deaf. He was also polite and too hiss time to explain the problem."

"This technician, Billy, has been to our house previously. He arrived promptly, and made a very thorough inspection. He mentioned that our 10 year warranty will expire next June, and he wanted to catch any potential problems before then. Ive always found him to be reliable and friendly."

"All services were explained and was very considerate"

"Alex was very responsive to my concerns. He was knowledgeable, kind, and professional."

"Efficient and courteous"

"The person who came did a good job. He explained each step with us,"

"Eframis very professional and knowledgeable. I really appreciate his great service"

"Very good and helpful"

"Jason explains every question I have. He is very good at what he does."

"Professional, informative, accomodating and pleasant."

"Francisco was very knowledgeable and very personable. He answered all my questions without hesitation. He explained everything he did and why. Very pleasant young man."

"Julio did a great job!"

"Unable to repair toilet stated did not have parts no offer to return with parts Follow up on prior leaking ceiling requested as ceiling repaired with signs of active drip again was not checked as I requested"

"Appreciated the call that tech was on his way. Aaron polite and efficient doing the service."

"Julio did a great job, was thorough and friendly."

"prompt, professional"

"More expensive than thought it would be."

"Very personable but also came in did the check up and left."

"Went above and beyond the maintenance and diagnosed a few minor issues"

"He did fine, explained everything"

"The technician was so friendly and knowledgeable"

"Not only did Bo check my heating system, he also replaced the thermostat that I've never liked. Bo also answered several other questions that I had about the system."

"Very pleasant and explained what he was doing"

"Very through"

"The service Person was friendly, knowledagable and patient explaining what he is about to do and have done."

"A previous bad plumber experience left us hesitant to trust the diagnosis of a bad fan motor with the heating technician. The technician left his trash in the closet."

"Francisco explained why he was here, what he was going to do/test and he was super polite and efficient."

"Very friendly & good at explaining what he was doing and why"

"No was Thorough & kind. No pressure to buy anything."

"Efficient and on-time service ! I have requested Alex for, at least, the past 7/8 years. He is extremely knowledgeable and goes out of his way to help me. He is very polite and a pleasure to deal with !"