Strand Brothers Service Experts Reviews

"Felt like it was more of a sales call than a service call. Salesman accompanied technician."

"Daniel was punctual, professional and courteous."

"Everyone was very knowledgeable from the sales rep to the technicians - it was truly a great experience and I would recommend this Affordable plan to anyone."

"Excessive charge, put customer in corner, take it or leave it,"

"Kevin was very thorough & explained everything. Very professional! Our a/c is working great."

"I have no problem paying for a service call but I believe it is unethical to charge me for two 'AC tune-ups' when the technician was unable to do any work on the systems due to the age of the units."

"I've been a long-time Service Experts Plus customer, and I'll confess I'm always torn about renewing the annual Plus agreement. I appreciate the peace of mind that I can get same day service if the A/C fails (which I've taken advantage of multiple times), but the value otherwise is very low. Specifically, the actual check-ups with a technician are pretty worthless. Yesterday was at least the 2nd (maybe the 3rd) in the last 5 years where the checkup itself has broken something in our system, which was operating just fine prior to the visit. Yesterday, after the tech left, my upstairs unit was no longer working (it started blowing warm air), so I had to call back and set up an appointment for someone to come back. The receptionist first suggested that it be an appointment for the next day. Only after I clarified that they'd broken something did she agree to have someone that day. (I will say she was very polite and professional throughout). The person that came back was the same tech who had been there in the morning (Billy). He was professional and courteous throughout. In this case, something had happened with the overflow water pan power shutoff switch when he checked in in the morning that made the compressor overheat. The tech admitted he must have accidentally triggered it. The time prior when this happened (maybe a few years ago) the tech didn't tighten the coolant seal enough when he checked pressure and it all escaped. I think the incident prior to that was something with the heat. My point here is that I feel like I'm better off waiting for something to break on it's own and then calling Service Experts to come repair it versus risking having you guys come check things out, because my odds of something breaking from your visit are quite high. So then the question is -- is it worth $250 a year with you simply to get same day service? What would you do? (BTW, I'd have marked this a 1 vs 2 on the scale, but because the tech and your receptionist were polite, I gave you an extra point)"

"I was not impressed with the technician that was here...I had a hard time understanding him. He recommended a part to be replaced but told me I "could wait until it broke to replace it". He also pointed out that my operating pressure was low but did not give me a remedy or did he fix the problem. There was also a question if I would have to pay for the replaced conductor, that was straighten out by one of your office personnel who was very helpful."

"Came right away. Very proffesional, appears to have resolved issue."

"Bobby was very professional and explained the problems he found throughly. He knows his business and is a very good representative for Strand Bros."

"Technician was very professional, knowledgeable and friendly!"

"The tech that came was very efficient at doing the inspection. Sorry I do not remember his name."

"The tech was very friendly and was able to diagnose the issue right away. He worked until i was satisfied that it was fixed."

"Kevin and Kyle were super efficient, polite, and mindful of PPE"

"I would have preferred better itemized receipt"

"They were proffessional, no complaints on our part."

"He was very polite and friendly. He answered all my concerns."

"Very knowledgeable"

"Accurate, friendly and professional"

"Kevin is an honest, straight-forward service technician. That's why I always ask for him."

"He fixed it the day we called in about it."

"Technician came out quickly and fixed our problem :)"

"Efrain is a very nice and excellent service expert. Always tells you what is going on and always cleans up."

"Efficient"

"Very good, checked everything that needed to be checked"

"Didnt fee like the quote was really thought out. Did it off the top of his head and was telling me his quote was more because it needed a upgraded return air on the bottom. I asked him if he was making it bigger and he said no. So, he didnt really explain why I was paying more. He then kept referencing to a larger filter now and near thermostat."

"Fast, friendly service!"

"The fact that you guys came out on a Sunday and within 3 hours from when I called was amazing. And the fix was a quick one too!"

"Explained my purchase well and did what they said they would do in a timely manner"

"Prompt, efficient, informative."

"Overall I thought it was a very thorough review compared to past experiences with and without strand. Although I didnt appreciate dumping the water heater water in my bathtub. Whether a pandemic or not would rather the water be dumped in the yard rather than my tub. Also, he didnt have booties do prefer not in my bathroom. I was ok without booties in rest of house."

"Courteous and efficient and careful of current health issues wrt COVID"

"The plumber was nice but the price was OUTRAGEOUS. $325 + $49 trip fee to Snake a drain. I was shocked. I had asked over the phone for a ballpark but was denied and i should not have booked the service. Please let your customers know about this truly shocking price for a snake service because it was a wasted trip. I was able to borrow a snake and do it myself for the first time ever and it took me less than 5 min. I dont mind paying for services and I appreciate cost of business but nearly $400 for this service? I wont contact your service for plumbing ever again because of this. Very disappointing."

"Even though it was after 8:00 p.m Ivan was very courteous and professional."

"T"

"They were responsive. Our tech knew exactly what to do. He was right on time for the appointment and extremely nice."

"From the first phone call I made to Jose checking both AC units the service was great."

"He did a great job and it is running well."

"Service was quick, professional, and done exceptionally well."

"Mixed response. This was a repair of a new install that should have been taken care of by the install team. Service was great with the follow up call and issue is resolved."

"I have always been extremely satisfied with the way your techs handle themselves. Always professional and informative on what they find and on what services they are preforming."

"He explained what he checked."

"courteous, friendly, efficient. cleaned up afterward"

"Very professional and work was equally professional"

"Seervice was timely and complete."

"Kim is the best."

"Very professional. efficient, courteous."

"Very knowledgeable and polite"

"Service man was super and very informative"

"Excellent service provided by the technician"

"Kevin was here in 20 min and got us back up quick."

"He is very professional and cares about the customer. He has fixed major problems that other techs have missed. He knows my systems and exceeds my expectations"

"gave us a brake on price"

"Everything seemed fine."

"Quick service and diagnosis; straightforward and informative explanation"

"Happy wife, happy life"

"The serviceman was efficient at his assignment and very polite and pleasant. I just don't appreciate when a company comes to my house and tells me that I am needing to replace my system when it is working excellently!!!"

"Bobby was outstanding and provided a great representation of your company and service team. He allowed me to provide my input and followed up with clear explanations for me. Although the qoute provided was not the lowest his attention to detail has me strongly considering your team for my sewer line repair. I believe you getwhat you pay for and I trust Bobby will be able to deliver outstanding service."

"Billy is a great technician. He did my AC maintenance and fixed a problem by replacing a part. I feel that he went above and beyond with the cleaning of the unit and was very neat in the house/attic. I felt like he actually cared."

"Julio listened to our concerns and addressed them quickly and effectively."

"Service was ok however my second A/C was no longer on the service agreement and the charges did not change and he had no answer. I requested he get someone to explain. Still waiting."

"Billy arrived on time, always followed proper protocol inside the and outside the home, great technical knowledge of our AC system and clearly explained the details of the service check."

"He is personable, knowledgeable and thorough."

"Great Service, polite and respectful serviceman."

"efficient; personable"

"The tech you sent out to fix the problem did not check the out side wire some one had knock the ware lose out side and it work but the guy did some to the system and now it working."

"No comment. He did a good job and I appreciate him showing up promptly. I was satisfied with his inspection, friendlyness and and information. Km"

"Good customer service"

"Kevin was very prompt, efficient and capable."

"Very polite and informative."

"He was polite, thorough and told us what was wrong with our systems and gave great advice on next steps."

"The plumber (Booby) arrived on-time and replaced my outdoor faucet quickly and efficiently."

"I was happy to see that the gentleman practiced good social distancing and wore a face mask. I believe his evaluation of the equipment was complete."

"He was pleasant ,Likeable and acted like he Cared"

"Technician Grady arrived early, was courteous, COVID19 compliant, professional and efficient."

"I asked for a second opinion on a fan motor and other related parts that a previous tech said was going to fail even though it was only 2 years old. Miguel came out and said, essentially, the fan was okay but he suggested I install kickstarter that is recommended for older compressor. I accepted and trusted this recommendation. I nearly cancelled my monthly subscription to semiannual checkups. Manuel saved Strand...for now. But was very disappointed that the previous tech tried to sell me an expensive unnecessary repair. On another visit by a Strand Bros. plumber who I had asked for a quote to instill two bidet seats and fix a leaky faucet, I was given a quote of $675 to do both jobs. I had them done by our building maintenance for $125. I won't be recommending Strand's plumbing service like I would your AC service."

"Aaron was very thorough and explained everything well."

"He identified the problem with our AC and fixed it . We were grateful he came so late in the evening on short notice."

"Every unit is working good"

"Polite and on time. Wore face mask."

"I value that we have enjoyed the benefit of the same technician that has serviced our equipment now for at least five years. He knows our equipment, our family and even the dog"

"Glen always does good work. Clean, efficient, gets the job done. I have alot of confidence in his capabilities."

"Very satisfied with the overall project to replace 5 furnaces/condenser units and subsequent follow up requests by other technicians. Refund/rebate process could have been improved."

"I scheduled a tune up, instead I got a sales presentation. The tech, Kevin, did an OK job, I suppose. They noted my condenser and compressor motors as Fair, and noted that the blower assembly and indoor coil were dirty and needed to be cleaned. Kevin leaves, saying Rob will finish up. Rob immediately goes into salesman mode, telling me that I should to purchase the service plan to REPLACE the entire AC system. You know, the one that was a bit dirty and whose condenser and compressor motors were listed as Fair. I told him I wasnt interested as I would be selling the house soon, but I would be interested in cleaning the areas that were marked as needing to be cleaned. He told me he wasnt sure of the cost, but that he thought it would be around $1300. He said I needed to call the office to get a quote and schedule, thats outside of his wheelhouse. I called, having those pieces cleaned is MUCH less expensive than he indicated. Neither of them kept their masks on in my house, I did - which should have been a sign that they should too. Why would you send a sales person when all I wanted was to have my properly functioning AC tuned up? The desire to sell me something I dont need and misrepresenting the cost of the cleaning Indo need has made me lose any confidence I had In this company."

"Great guy told what he was doing"

"I was very happy with Bobbys knowledge, courtesy and professionalism. I look forward to receiving his written proposal."

"Consultant misdiagnosed the problem, tried to up sell a $5-7K duct replacement. The second consultant I called from Stan properly diagnosed as back wall blown out, fixed in <1hr for $120. I will not use Strand Brothers again, sorry."

"Miguel is knowledgeable,courteous and efficient. Providing all necessary services and explaining what he did. He is the best, -- and will continue to be my go-to technician."

"Technician indicated we possibly had a leak (non confirmed and said minimum of $2,500) because were were not getting air flow to one room as much as the others. Also went into conversation that we could replace whole unit if we made the decision to. We have been at our home for 5 years. The unit did not need replacing. I had another company come out same day after strand brothers left and quoted less than $300. No new unit and no leak. They just adjusted the ducts to get more air flow to the room. So I saved at least $2200 by getting a 2nd opinion and the other company was much faster. I didn't have to wait a week for an appointment."

"Prompt, friendly, did his maintenance work well, and addressed all my concerns. Appreciated his wearing mask to protect both of us. Would like for him to repeat work next year."

"Prompt, friendly, addressed all my concerns, and worked hard in very hot attic. Was very pleased and appreciated his wearing of mask to protect both of us."

"Very professional and gave good info"

"Tech was very professional and explained along the way what he was doing and why"

"We've had great service/experience with Strand Brothers in the past, but this visit was not good. The technician came in and checked the AC quickly enough, then left sizable pieces of dry mud on the carpet next to the AC unit. Then at the end, he told us we essentially were needing to replace our whole AC system because of multiple problems (motor, contacts, condenser, etc.) but never showed us any of the problems so we could understand what he was getting at. Additionally, he didn't bother giving us potential options, simply said the whole thing should be replaced and that our current system is on its last leg. I'm not saying I doubt his assessment, but I do think it was startling news considering we haven't had any problems at all -- this was just supposed to be a regular maintenance visit. Worst of all, the technician was completely unprofessional and out of line when he told us our "house is cheaply made" and essentially garbage. What?! We don't live in a mansion, but I am proud we own our home -- please don't insult us by calling our home rubbish. The technician is entitled to his own opinion, but a professional (and polite) person would have found a better way of explaining different levels of appliances and HVAC systems."

"Technician was courteous and professional."

"Technician was very polite and explained everything to me."

"I was given details on the services needed and step by step details on how to resolve the issue."

"Alphonso was very confident and professional in his assessment and advice in finding a solution to the problem."

"Quick comprehensive work."

"Grady confirmed the AC problem and called for replacement part right away."

"Ivan was so pleasant and respectful"

"thoughtful analysis of problem; patient at explaining; did a good job"

"g was prof and thorough"

"The technician explained things, was professional, and gave good advice."

"Made an appointment for Saturday my day off work so that I could get an estimate. My appointment time was scheduled between 2 to 5pm. I did not receive any phone calls or information about my appointment that day. I calledat 430 pm to inquire and was told that the technician will be calling me within 30 minutes, never received a phone call I wasted my entire day. I called on the following Monday to inquire and was told that the coordinator would reach out to me, have not heard anything since."

"Great customer service all around. Alfonso was excellent-give him a promotion."

"Tech was knowledgeable and courteous"

"The technician was very professional and informative."

"Very Impressive Representative"

"good technical service"

"Service was prompt, clean and very careful"

"Quick response and solved all our needs."

"I was able to get a plumber the same day I called. Frank was very thorough, polite, and professional."

"No Show."

"In the past the technician has been very thorough and cleaned and removed leaves from unit. This technician did not. He stated that my capacitor was weak and told me it would be $232 to replace. I asked if he had one on the truck so he looked and did have one. He then said he could replace it for $200 and that I wouldn't be charged a $39 service call fee which I believe I shouldn't be charged because I have a service agreement. I told him to change it which took him all of about three minutes. I kept the old capacitor and after the technician left I checked to see how much a capacitor cost. Here is were I'm quite annoyed about the whole thing. An OEM capacitor costs around $40 for my A/C unit well the one the tech installed is an $8 capacitor that I was charged $200 for. Are you kidding me $192 profit for a $8 part. I called the office and explained my situation to the person who answered and she assured me a manager would contact me. Still waiting to hear from manager which I'm pretty sure I won't. Highly dissatisfied with this whole situation."

"Julio Salines,' Was very Nice. Worked very hard to find leak in my A/C COIL."

"David was very through, Took time out to explain possable problems."

"Listens carefully!!!"

"I was able to get an appointment quickly; the tech showed when he said he would; he was knowledgeable and polite; he fixed the problem and gave suggestions for future items that could need work."

"They were super responsive! I called on a Friday and they worked me in the same day."

"AC went out Jun 8, 2020. Was happy because Strand was able give me a same day appointment. Technician came, identified the problem was due to bad thermostat. Said William would need to order one and it would take a 2-3 days for it to come in. Today is Jun 15, and I'm still waiting for a new thermostat. I've called William twice. Today, he didn't take my call, but relayed message via Debbie, the receptionist that "he was pulling my file and would call me soon." That was around 8:30 this am. I'm typing this at 12:15 pm."

"Julio did a good job and also installed a thermostat and did it while observing the COVID 19 requirement wearing a mask."

"The tech himself is hard-working, respectful, and diligent. I have no complaints about him. However, I am NOT happy that I called in my problem on Thurs, Grady was able to come on Saturday (AC not working) and diagnosed the problem, and then I had to wait a week for a repair. And I thought I was going to get super fast service since I am a Service Plus customer. I didn't even hear from anyone so I called Lance, one of the salespeople, for advice. Finally, after repeated calls (on the hottest days of the year), I got William on the phone and he scheduled me two or three days later. This isn't the same company I used to deal with."

"He check the AC unit"

"The technician was very nice and took the time to explain anything that was wrong and why it was important to fix. He answered all of my questions and I felt like he really cared and wanted me to be informed."

"Very friendly, and quick with his work."

"The technician was excellent. Unfortunately I can't remember his name as I would like to make sure he is credited with excellent service."

"GreT job, quick courteous"

"My technician"

"Quality of the product and service."

"SHOWED UP ON TIME"

"Strand Bros. technicians were able to come temporarily fix a cooling issue and provide multiple options for me to take, including pricing out other companies."

"timely and informative"

"Have filled this in twice and you have given me Error Indication and not worth doing again."

"Excellent service"

"They were both very professional, they quickly debugged and Identified the problem quickly. They told me upfront what the problem was and gave me a cost estimate before performing the work."

"Got us going quick"

"Service tech (Jose) very thorough, explained everything, and asked several times if I had questions"

"On time, efficient, courteous"

"Prompt, excellent job."

"Showed up on time, did what was expected."

"very polite and efficient"

"The tech Alex that came out to do my service work was on my ac was very polite and told me that my unit was doing well and that adding a hard start kit to my outside unit would help it last longer, so I had him added it while he was there, Thanks."

"Technician was very courteous and professional. Went about his business quickly and communicated his findings clearly"

"Polite and wore booties"

"Came here sooner than scheduled and did a great job"

"Frank... Not Johshua, unfortunately... The first tech focused on a leak in the kitchen but did not respond to my questions about low flow in the bathroom and kitchen. Frank was heads-up. He didn't dodge questions I had about our bathroom'-- turned out we had low flow in both the br and kitchen-- Frank answered my question directly. He quickly diagnosed what needed to be done in both our bathroom and kitchen with no fuss at all. Another tech arrived with parts to effectuate the repair and everything is working great. Really appreciate Frank's work."

"Would have been 10, but had to come back to put in correct filter"

"Billy was courteous, efficient, and knowledgeable."

"Great customer service"

"Service from technicians were professional. There was a part missing for coil replacement, so they had to wait about an hour for that part to be delivered to the house. Once the part came, they promptly replaced the coil, and closed out the work very well. But the next day our outside line was frozen over and the interior of the house never got below 80 degrees. We need to issue another call for resolution. We waited 2 weeks for this repair, with no communication to coordinate repair window or to confirm part ordered, received or on-hand."

"Very professional and respectful. Fully explained everything"

"He didnt try and spin the motor for me or even suggest that I keep the ac on to be comfortable. Only suggestion he had was to set an appt with a sales rep."

"Seems about right for the service he provided."

"Efraim was prompt and courteous."

"Strand Brothers Service Experts technicians are always polite, friendly, knowledgable and have the tight tools for the job."

"He was knowledgeable and helpful."

"Competent, courteous and professional addressed the issue. He also offered to install a kickstarter kit and why they are recommended for older AC units. I agreed to have one installed this week."

"Kevin was on time, courteous, and efficient."

"Technician was friendly and efficient"

"Daniel was very polite and efficient."

"Kevin was very professional, he arrived before the scheduled time (so very timely!), and he was thorough in his inspection. This was a free tune-up offered through TXU, and I was worried that the tune-up might result in a list of recommendations for a fee, but the exact opposite was true. Kevin gave us a checklist of what he did with the condition of our AC unit's parts which he went over with us, and informed us that our unit was in good working order. This really gave me faith that Strand Brothers is an honest, reliable company who I would definitely call again if I was having an issue with my AC."

"I could not tell what the total charge was though I was left with two yellow pages with numbers written on them. I called three days in a row to get the total and finally yesterday was told by the woman who answered the phone though billing dept. was called but did not pick up."

"Jason was very gracious when we discovered that there was no problem, that I was stupid for not figuring out the problem myself."

"Kevin exceeded all on my expectations. He was helpful to explain that our system was okay for the summer unless the fan starts making a clunking sound."

"Keven was very knowledgeable and professional. Was on time and explained the results of his inspection in detail."

"very professional"

"Alfonso was very thorough, explanatory, and polite."

"The installation crew were on time, professional and did a good job. Chris Fischer was easy to work with and professional. And Miguel whom has been servicing our old unit has been fantastic as well."

"Arrived on time, was efficient and explained findings clearly."

"Technician on time and very thorough"

"The interaction and experience was timely and professional. Repair follow up required and still open, so rating may change based on resolution and timing. Good: Strand Brothers worked with Lennox to confirm part (coil) was under warranty. Tech and sales/supervisor were timely, courteous and professional Bad: There has been no follow-up communication on securing repair parts, and I had to reach out to confirm repair window that was given originally by Strand Brothers. The initial experience was very good--good enough for us to sign up for the PLUS Service Plan. But this survey, and other social media reviews for Strand Brothers is still open based on status of repair scheduled for tomorrow."

"Because Dustin (or Justin - not sure about name, but you should have it) exhibited skill and experience, and most of all, demonstrated that he cared about this customer. Stayed late on Friday afternoon to ensure I had AC for the weekend. He is a credit to Strand Bros., and deserves the highest marks! Thank you."

"Tech was very courteous and provider good info about service call."

"courteous and friendly service tech"

"The installers arrived within the time frame provided and were very respectful and efficient. They laid down tarps across my carpet to keep it clean and then when they were done, they cleaned everything up on their way out."

"The service tech was able to fix my commode quickly and perfectly."

"Aaron seemed very thorough and told me everything he did and asked if I had questions."

"This is a scam. Tech did not tighten refrigerant valves, causing our A/C to dump coolant and ultimately fail"

"Technician was polite and informative. He answered any questions I had and I felt comfortable having him doing the work. Julio did an excellent job."

"Diagnosed problem and fixed it quickly. Needed more social distancing."

"Very professional, friendly and helpful. I recommended you to a neighbor who used you to replace their AC system."

"Technician knowledge and professionalism was excellent."

"Very friendly and very quick"

"You were able to respond very quickly to my air-conditioning outage, solved the problem quickly, and explained to me exactly what was wrong."

"Thats easy. Carlo is the type or person that makes this world a better place. He was thorough, he presented thd the facts in a concise manner and spoke clearly and communicated effectively. And thats just for starters. Carlo stood in ny home and not only educated me on my system but helped me remember that I am a good person and that everything im fighting for in this life is worth it. Carlo, is a giant amongst men and I wish him and his family the absolutely very best. If I decide to purchase my equipment from Strand Brothers it won't be because of your brand recognition, marketing or even the substantial reputation. It wil solely be because of one important reason. The wonderful person that is Carlo Salerno."

"Technicians left the worksite (my home) without explaining that the repair would be delayed for a week while awaiting parts. I was left without an explanation of why my A.C. unit was partially disassembled."

"On time,very polite , explained every thing very well. Very professional."

"On time and professional"

"Came very late and didn't call us"

"Nobody and nothing is perfect (a 10). So a 9 is the highest rating I provide."

"Dustin is great, prompt, efficient, courteous."

"Fast service"

"Both technicians were friendly and handled themselves professionally."

"The technician made a point to tell me that he used 3 extensions for the water hose to clean off the coils on the condenser unit outside but it was very much not cleaned at all. Not sure what he meant or why we had that conversation since it is still as dirty as it was before he came."

"Good work, but somewhat overpriced."

"Prompt same-day service and Julio fixed the AC. He also informed me about a website coupon."

"Justin did the estimate and was very courteous, knowledgeable, and gave great options. When Justin, Javier, and Curtis came to do the work they were friendly and did quality/clean work."

"Professional. Communicative. Courteous."

"Explained what he was doing, and how the AC / Furnace is suppose to function amp draw, low high side pressures"

"Very hard working and very careful and thorough"

"Daniel was very professional and efficient/"

"Easy to schedule check up and the same service technician has always done a great job for us for several years since our original installation was purchased by way of through Costco."

"Julio was thorough and respectful. I will request him for future work."

"Ivan was very helpful and did a good job of trying to understand the issue, but we didn't get it fixed on the service call."

"Jose was very prompt for appt time; very courteous. He completed his inspection and provided us with a review of what he found & his recommendations. Alpha was also prompt and courteous. Went over all the options available to us and patiently answered all our questions and concerns"

"Great work!!!!"

"The crew did an excellent job installing ac unit. Quick and thorough"

"TECHNITION ARRIVE ON TIME, FIXED THE PROBLEM RIGHT AWAY."

"$180 for a capacitor? Ask yourself if this sounds right. But I was charged for this price. Just give me the honest reason there is an after-hour service charge."

"courteous and efficient - took his time to make sure the maintenance check was done correctly."

"Technician was professional, efficient, and nice."

"Tech did a truly terrible job diagnosing issue(s) and did not spent more time trying to sell me a new system then what he was dispatched for. I would NEVER recommend Strand Brothers again. EVER. Your desire to sell "memberships" and replace systems is borderline criminal."

"Ben was very courteous & efficient"

"Because the technician was very courteous, answered all questions and cleaned the outside of my AC unit thoroughly"

"I can't recall the technician's name. This male person (I think Daniel) was very courteous, and cordial. Due to cover-19, i did not receive any documentation of this service. Please send me via e mail, a pdf copy of my service documentation showing the results of the system. I need this for my documentation files."

"I had a great experience with the person on the phone to set up service as I was hearing a noise in my AC unit. I have been a Strand Brother's customer for over 10 years (originally under my now ex-husbands name). I have had some laps in services for a couple of months due to financial issues. The person on the phone was very courteous, understanding, and helpful in setting up services. I was told that service charges were $89.99, but said that if I signed up for the service plan again at this call, then the service fee would be included since it is included in the yearly service agreement. I confirmed I would sign up for the plan when the technician was there. When Benji came he informed me that "I was wrong" and "the service charge was $99.99." I let him know what was discussed when I scheduled the appointment and he again said "you are wrong, it will be $99.99 today for the service call and then labor of around $89 for his work." I again said that I was told the service fee was $89.99 and not $99.99 and it would not be charged if I signed up for the service plan. He then agreed to the $89.99 service fee and his $89 fee for labor. I had to again state this was not what was discussed on the phone and that I was financially unable to pay that today. He stated, "well you were told incorrectly then and I will only charge the cost of labor and not the service fee." I was appalled that I was flat out told that I was wrong by Benji multiple times before stating I was told that I was told by his own company incorrectly. I did sign up for the service plan, but would not like to have Benji come to my house for any future services. Thank you."

"He performed what the agreement clled for"

"My system is only 2 years old and cannot possibly have all the issues that the tech was trying to sell me on,"

"Excellent office personnel assisted me and plumber was very professional."

"Pleased with the service"

"Polite and professional."

"Very thoughtful technician. And very thorough in communication."

"Very thorough inspection. Technician noticed an area that was exposed and took the necessary action to patch it."

"I needed an emergency verification of non-existence of mold following an unprofessional inspection of our home for sale on which an offer was pending. Strand Brothers (after some petitioning) came out same day to perform an inspection AT NO CHARGE! That is customer satisfaction, thank you."

"Very thorough and professional"

"He was very courteous and answered all my questions very patiently. :)"

"Alex did a great job and was very respected of my home"

"Your technician was good but I have a problem. My upstairs unit which is old was working till the day of service. after that it has stopped cooling"

"On time appointment. Good service experience"

"When I called to schedule, I was told that signing up for a service contract would prevent me from being charged a trip fee. I dont clearly see that and found other fees confusing. I also did not get any paperwork with the service contract(s) to explain the benefits."

"Benji was very professional in his handling of our problem. He corrected the leaking drain pipe that resulted in the Dry Force company coming to attempt to remove the water that had ran under our unit and wood floor. This noisy equipment has been running 24 hours per day for the last five days continuing our discomfort. But I thank Benji for his professional help."

"My Tech Miguel was here when promised - office staff is always willing to help, answer questions and return call when needed."

"Your rep was very knowledgeable and professional. He communicated very effectively. Overall, I was very impressed by him."

"Had to call for the report."

"Efrain was great technician. My problem was with Parts Dept."

"got a bit too close trying to show me photos while I was trying to social distance."

"Good service"

"Glenn is a most trustworthy professional, whose work we have long valued. He diagnosed the hot water problem we were having and installed an updated solution which works extremely well. A totally renewed experience."

"Tech was on-time, informative, respectful, cheerful, helpful, and best of all, competent. The work was done to make my unit better suited to my needs, and SE did it under our Service Plan, **on their own initiative**."

"took his time and explained all his steps."

"I have not clue what I paid for. Was anything replaced or cleaned or did I just pay someone to look at my ac"

"Technician is great. The unit is only four years old and yet I had to pay to have a warranty part replaced last year, and now he tells me something is wrong where it is leaking oil. On top of this, I never got a call back today regarding the problem. So, I think I got a lemon and am not happy with the follow up."

"Gus was courteous, professional and efficient."

"Kevin was VERY thorough, explained what he was doing and why. He also offered information for a sales technician to come out and give an estimate for work that could be done."

"Was charged a service fee despite being a Plus Maintenance member, since refunded. Was told I would need to replace expensive fan motor when the replaced capacitor seems to have fixed the issue for now. Followed advice to price a new system before replacing the fan motor and was scheduled to meet someone to discuss options and get pricing and that person never showed up despite having an appointment. No follow up after no showing. My issue is not with the technician, other than charging me a service fee, which has been corrected. it's with the lack of follow up and no showing on my appointment."

"we feel that the tune was helpful but that 'honest assessment' of our HVAC system's operating condition was designed partly to get us into a sales pitch for a replacement system. It is not that we didn't trust the assessment but rather that it seemed very doom-and-gloom"

"I am waiting for a call from a supervisor. I was charged an extra $132 for a "level 3 fault location" and told I needed a new control board and transformer, which Tom said would be around $700. I told him I had AHS and would call someone out for that amount. I had an appt. yesterday and did not givel them any information about your diagnosis because I wanted to see what they thought was the problem. The guy knew someone had been here because some kinds of caps had been left off the outside unit.It took him maybe 30 minutes to figure out that it was a bad transformer, replace it, and be gone. I am relatively new with you guys after having a bad experience with a company I had used for about 12 years, so this experience has left me a little concerned."

"Technicians were professional and friendly."

"Excellent service"

"John seemed to be experienced and knowledgeable."

"Pedro and the other technician explained the process (good communicators)"

"Professional"

"This was a return visit. Service provided was punctual, polite, and respected distancing requirments."

"The technician was polite, careful, thorough."

"Isaac and Victor have both been to my house before; always courteous and professional. They seem very meticulous and I appreciate that!"

"Francisco was on time very polite and explained everything he recommended and why."

"My technician was efficient, friendly and came early -- I remember him from when my unit was installed and liked him. I was concerned about his mask however -- it looked like it needed replacing. Also, no one called me ahead to ask if anyone in my household was feeling sick."

"Extremely professional."

"Luis was professional and knowledgeable. On time and completed quickly."

"I don't even know where to begin. This service call was one (if not) the best service I have received. Efrain was absolutely the kindest, genuine and thorough service technician EVER!!!!"

"He was effecient, kind, thorough, on time, and explained new policy of no paper receipt."

"Francisco was timely, very polite, explained what he was doing and why, and answered our questions."

"He knew exactly what to do when he arrived, he replaced our thermostat in no time at all and got our house cool down. He will request Miquel again when the time comes this summer for our second yearly visit."

"On time and very courteous. Also showed me where the wasps were after they stung him. Sorry about that."

"Aaron provided conscientious and skilled service."

"Erin, or Aaron, was very courteous and explained everything he did."

"Fast and efficient service"

"."

"He was professional, helpful in explaining operation to me, and courteous. During this "virus time" he wore his mask and kept the distance. I appreciate that."

"Ivan was on time, very polite and helpful, mask/gloves/shoe covers"

"Technicians were knowledgeable, polite and prompt."

"I did not have the filter replaced as I had a new filter installed when I had the furnace checked the end of october 2019. They are pricey and feel they should last at least a year."

"On time, very professional and courteous"

"Performed all my tasks in a very professional manner and met or all expectations!"

"Your company approach is to have your technician immediately point out "problems" with the system. First words were like "this should be replaced, that is too small. You don't have two systems?" This wasn't a free service call, it was an intimidating SALES call."

"Good job, pleasant, knowledgeable, efficient."

"Great service."

"Prompt for appointment. Good service. Good information."

"The tech explained what he was doing very well. He was on time and answered all of my questions"

"Exceptional and efficient professional service and sales support"

"How in detail the work was done."

"When I made the appointment I was told the charge would be $89. I was charged $176 with NO repairs. When I called the next day, the girl I spoke with over the phone said even she couldnt explain what the fault location is for. After I got a call to breakdown how much one part would be I forgot to ask a question so I called back and I was told that someone would get back to me. No one ever did. There were no notes on my call or anything. I have yet to receive a call back explaining anything."

"Quick response time and arrived on time. Our house is finally cool during the day! Yay!"

"good"

"Alfonso was extremely knowledgable and informative. He presented options and made suggestions without being pushy. He performed the job in a reasonable time."

"prompt and quick service"

"I gave you all & Francisco topnotch ratings-----Your website gave error notices at least twice-----Don't have time for a 3rd repeat."

"On time, courteous, and honest."

"Great service as always"

"Francisco did an excellent job in the maintenance as well as a patient and thorough explanation to our questions."

"Technicians were friendly and have been to my home before."

"Julio is always very professional, friendly, and helpful when he comes. I couldn't ask for a better Tech:)"

"The work was completed in a timely maner.The technician was very professional and respectful. Also he cleaned the area before leaving."

"Always on time, efficient and knowledgeable."

"Technician was on-time, issue identified and service quickly completed. Pricing was confusing - the service call started out as ~$89 but then went to ~$120. I requested to receive an email copy of the invoice, this has not happened."

"Ivan was extremely helpful. I didn't feel like he was trying to upsale me on services. He came across as concerned for me as a homeowner. He wasn't heavy-handed."

"We had two Moen shower cartridges that needed replaced. After having a terrible experience and an outrageous quote from another company, we decided to do it ourselves. Big Mistake. We broke one cartridge and couldn't get the other out after losing the clip. We called Strand at 945pm. The overnight plumber, Justin 282-00404, called back within 30 minutes. he had a busy overnight schedule but put us on for an 8-10am slot. He and a partner were here at 830am. By 945 they were completely done fixing our mess and replacing both cartridges and rebuilding the faucets. For almost 50% less than their well-known, well-advertised competitor. Plus, we were not subjected to any kind of sales pitch or "full-house inspection" to look for additional issues. I had given a detailed explanation to Justin the night before of the issues -- they came in, we showed them the showers, and they jumped straight to work. I cannot express enough how happy I was with Justin's service, attitude, and efficiency. His partner seemed to be in training and from what I could hear, Justin did very good job explaining each step and giving the trainee hands on practice. Skip Radiant. Go straight to Strand and ask for Justin!"