Strand Brothers Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 8,417 Reviews
angela Z.
kyle, texas
"Glen was very nice and knowledgeable...was able to stop the leak and replaced the faucet..."
penny green G.
austin, texas
"Andres solved my plumbing problem and told me ways to keep it from recurring."
miha V.
austin, texas
"Quick and professional."
waldeen H.
austin, texas
"He was friendly and did the work as needed."
ramon R.
austin, texas
"The technician was on time, very professional and knowledgeable. He performed the job in a prompt and efficient manner. (He wore shoe protection inside the house)"
patrick M.
lakeway, texas
"After the semiannual service call, my furnace does not ignite (error code 270). This failure to ignite has repeated 10 times."
mary M.
austin, texas
"The technician talked to me about the age of the A/C and said I'd had refrigerant installed before but I don't have any records that indicate that. This was only my 2nd visit with Strand. Otherwise I was very satisfied with the time Billie took to check out the furnace."
barbara B.
austin, texas
"The young man ,knew his job,Gave us information on the ,Continued contact."
peter J.
cedar park, texas
"Aaron is very knowledgeable, and he provides the highest quality work on everything he does. He welcomes questions and provides easy to understand answers. Aaron provides the high quality service that makes me always want to go to Strand whenever I can."
ted B.
austin, texas
"Great service!"
mark F.
austin, texas
dale C.
austin, texas
"ALEX has been here before and is someone I would like to have always come! He is efficient, KNOWLEDGEABLE , pleasant , and is very good at explaining things so I can understand it."
david R.
round rock, texas
edward C.
austin, texas
ricky Z.
austin, texas
"Your company doesn't send repair techs any longer. You send out sales reps."
owen D.
austin, texas
dixie L.
austin, texas
"Tom explained everything he did and also what I should do regarding my furnace in the future. He was very polite."
richard A.
austin, texas
belia N.
austin, texas
"Young man was prompt and thorough. I forget his name. I gave . him a check for AC filters and he said he would deliver them. He took his time, cleared the drain, checked water heater and attic. etc etc. Nice guy and very professional"
mike F.
austin, texas
robert B.
austin, texas
james zukowski Z.
austin, texas
"Technician very knowledgeable - pleasant to deal with."
martha W.
austin, texas
"Prompt, friendly & professional service."
don W.
austin, texas
"Lance was courteous, went about his business and seemed competent and knowledgeable."
bill A.
austin, texas
tina C.
austin, texas
melinda S.
buda, texas
"Miguel has been here before and is very helpful. It is also nice to have the same technician again"
greg S.
austin, texas
"Technician (Daniel) was very thorough n looking for the source of the problem and correcting it."
nell S.
austin, texas
rebecca B.
austin, texas
paula F.
austin, texas
"Ivan is very friendly, personable, polite and willing to answer my questions. I would like to request him for my regular service. Give him a raise!"
lynn C.
austin, texas
phil L.
georgetown, texas
"TEchnician was on time, courteous and answered any questions we had"
bob H.
austin, texas
"I thought Miguel was thorough and did an excellent job servicing my a/c and heater. I used Peter for the past 15 years, but he is no longer with Strand. I plan on asking for Miguel for my future service calls. Thx, Bob Harris"
claudia M.
austin, texas
"just did he was good...."
margaret M.
austin, texas
"Personal competent service"
patricia W.
austin, texas
allan G.
austin, texas
"Each of the Strand Bros staff, maintenance, repair and sales are courteous and appear knowledgeable. The installation of our new system went smoothly and I was very pleased with the instructions offered on how to set up the new T-stat, etc."
angela O.
austin, texas
"Billy was very nice. However he recommended getting a new AC. A second opinion suggested sealing an oil leak and it repaired the problem. Unfortunate that I felt like Strand Brothers wasnt honest and only trying to to sell me a new AC."
mary M.
austin, texas
"He was here earlier than I had expected, and he was finished quickly."
ruben V.
austin, texas
"Very professional"
sandra M.
austin, texas
"Always room for improvement !"
maria hoyos H.
austin, texas
"Attitude"
janet D.
austin, texas
paul W.
austin, texas
"arrived during the specified time, put o show protectors before entering the house, was polite"
arthur W.
austin, texas
"Technician was on time, polite and professional."
sanjuana C.
round rock, texas
"Jason, and Bo have been very pleasant. information regarding service maintenance and any questions we may have are thoroughly answered by the technician. Very pleased"
jill D.
round rock, texas
amanda G.
austin, texas
barbara W.
austin, texas
"Youall are always great--thank youi"
kevin M.
austin, texas
"Explained everything about what was done"
david R.
leander, texas
"The tech did not turn off the light in the closet nor did he rest the thermostats -?left them set at 61 degrees. He took Two pictures in the attic to illustrate something but spoke so low and unintelligibly so I dont know what he was telling me. Plus my dogs were barking. So if he is going to use pictures he should email them with a written description. There was a mention of UV lights in the notes ??? Maybe thats it."
steve C.
georgetown, texas
james Z.
austin, texas
"Benji is very thorough and explains everything!"
barbara S.
round rock, texas
"Didnt talk down to me explaining need for new capacitor. They were kind to my dog."
vincent D.
austin, texas
"Met all expectations."
tracy T.
austin, texas
"he's honest, thorough and does great work and provides customer serive"
margaret F.
austin, texas
mary W.
austin, texas
"I was grateful to get service as quickly as I did."
roger W.
austin, texas
"He did a great job, got our super hitech thermostat working properly."
olyvia G.
austin, texas
stephen M.
austin, texas
"did extra work to thoroughly check a/c when he was doing heating inspection"
frank M.
austin, texas
"Very professional"
mike J.
austin, texas
"He was efficient and dependable and took the time to explain things to us"
kathryn C.
austin, texas
"The procedure went as expected."
patricia G.
austin, texas
lois M.
austin, texas
craig N.
austin, texas
"H gave us excellent advice."
ed S.
austin, texas
"Jesus worked quickly& quietly, answered all our questions, & offered a few tips for operation & future options for replacement.Communicated well."
james H.
pflugerville, texas
"Andres came out Thursday evening, diagnosed the issue quickly, can back on Friday and resolved."
peggy L.
austin, texas
"Came quickly! Polite!"
pamela S.
austin, texas
"My AC is still running."
miye C.
austin, texas
"Came here in time frame promised, serviced our 2 units, installed 2 filters, and poured vinegar down drainage tubes."
james C.
austin, texas
sid M.
austin, texas
john L.
austin, texas
missy S.
austin, texas
"Alex was awesome. Great service. Knowledgeable and polite."
maureen W.
austin, texas
"Mr. Martinez was very professional, polite, and thorough."
barbara H.
austin, texas
"Reliable, technician experienced, informed me of the status of equipment."
maxine B.
austin, texas
"The technician was very prompt and courteous."
mrs S.
austin, texas
"Alex is thorough and takes time to answer any questions I might have - always"
roger M.
austin, texas
"It took 3 visits to stop leaking faucet in MBR. Jun 5, Javier helped us order parts from PricePfiester. July 12, Josh installed 2 new cartridges. Sept 27, Glen reinstalled as had a dripping faucet. Well done."
madeana W.
austin, texas
"Technician was early (big bonus), prepared (parts on the truck), efficient (really quick with the repair), and friendly (professional, but really nice, and answered questions for me). I have already recommended Strand to my neighbors."
gary W.
austin, texas
"Polite and did very good job of removing old unit and installing the new unit."
claudia D.
austin, texas
"Miguel was very diligent in finding the problem. He showed me the problems and explained the issues."
pat S.
austin, texas
"Excellent in every way."
fausto R.
buda, texas
"Technician was knowledgeable and provided information regarding what was needed The reason for the rating was for an entitled rude lady that called me. 1. The technician was supposed to be at home between 8-10 and provide a curtesy call 30 mins prior to arriba, and then at 8 I get a call that the technician was there. 2. This rude lady just goes like well hes there what do you want to do how long will it take you to be there. I was like lady I dont even live in Austin, someone is doing me a favor to open the door and the technician told me they will call and she said well he cant wait 30 mins Thats the most rude and zero empathetic person Ive ever heard in my life. I told her I couldnt do anything and that the agreement was that they will call and she said well let me call you back and she hung up. Then I get a call 5 mins later and said ok hell wait but no more than that. I wish she understand that shes not doing me a favor but instead I am by selecting your articles out of a lot of other companies."
shirley D.
austin, texas
"Very professional"
maudine P.
austin, texas
"KIM IS AN EXPERT AT REPAIRING OUR OLDER SYSTEM."
william W.
austin, texas
"The tech was on time and was finished in a reasonable time."
nancy I.
austin, texas
"He is smart and thorough"
carl L.
austin, texas
"They hit the door openings and left gouges. Then then sent a guy who was not interested in fixing the problem."
richard F.
austin, texas
"Prompt service and all work explained."
edward N.
austin, texas
diane luna L.
austin, texas
"Timely arrival and thorough"
barbara S.
austin, texas
"Arrived on time. Did the job, friendly, gave me a report."
thomas K.
georgetown, texas
"Tech Tom C. very knowledgeable and professional. Explained what he was doing and why as he proceeded with the inspection."
dawn M.
austin, texas
"quick, professional, and easy to schedule."
dorothy M.
austin, texas
"Tech people are Awesome"
gail M.
austin, texas
"Randall was prompt, professional, and he did a good job."
charles J.
austin, texas
carlos L.
austin, texas
"Ross did a great job!"
frank M.
austin, texas
doug P.
austin, texas
"He was straight forward, did his job quickly with explanation and left."
jack F.
austin, texas
gary L.
austin, texas
"Both techs were very efficent helpful and friendly"
dan D.
cedar park, texas
david M.
austin, texas
"Excellent service, clear communications and good suggestions! Great guys to work with!! Speedy service was amazing!"
tyler R.
pflugerville, texas
"The tech came out and quoted me $1087.00 to install my water heater. I sent him off without out doing the work cause that seemed crazy... and it was. I called another company, they came out same day and installed my water heater for $200.00."
robert T.
pflugerville, texas
"Lowell was personable and technically competent. He arrived on time and worked efficiently. We feel fortunate to participate in Strand Bros annual maintenance plan."
philip S.
austin, texas
"Friendly, considerate and competent. Can't ask for more than that!"
carolyn P.
round rock, texas
"just not happy about being w/out A/C for several days"
ed O.
georgetown, texas
rose gomez-meade G.
austin, texas
"Service person never called me that he was on his way. 6-8 time slot was too late for me."
kristen F.
austin, texas
"Technician was polite and thorough. He explained the new ePay program."
william W.
austin, texas
"arrival a little later than expected following phone call advising technician on the way."
jerald J.
round rock, texas
"Communication was good"
bob L.
pflugerville, texas
"Tech was very personable. Did his job of checking my heating system and left. No pressure to buy."
ardeth S.
austin , texas
martha P.
austin, texas
"Very competent, very professional and courteous"
albert B.
austin, texas
"Technician arrived per service window, was courteous, and answered my questions satisfactorily,"
leonard P.
austin, texas
bruce B.
round rock, texas
richard R.
round rock, texas
stan S.
austin, texas
jan E.
austin, texas
"Alex is the best! Hes been my tech for years. Knows his way around my home & equip. Hes always polite, friendly & has a killer work ethic!!"
billie R.
marble falls, texas
"He was timely, seemed to be thorough, and courteous."
julie B.
manor, texas
kevin P.
austin, texas
"We asked that someone get back with us re a service form we had from installation for work that was never done. Tech took a photo of our form and said hed get it in the right hands and have someone call us. Havent heard from anyone"
derick T.
pflugerville, texas
norma S.
austin, texas
"Arrived at scheduled time and took care of the issue immediately."
holly W.
austin, texas
"Andres took care of the problem quickly"
brett B.
austin, texas
"Great communication leading up to the appointment. Call to make sure we to let us know the technician was on his way. And, the technician was courteous, thorough, and a great guy."
peggy N.
buda, texas
"Nice technician"
carmen E.
austin, texas
kathy W.
pflugerville, texas
"IVAN has been here for most of my regular check-up's and I like that I get the same person all the time"
judy P.
georgetown, texas
shaina N.
georgetown, texas
"I got an appointment last minute without having to talk to anyone for no extra charge. He was very prompt, super friendly & professional, & actually honored my coupon. We have a new favorite plumber!"
terry K.
austin, texas
"Thorough well done"
jeanie S.
austin, texas
"I appreciated his diligence and candor."
kenyon C.
austin, texas
andrew C.
austin, texas
"Our technician, Bo, was very professional and very thorough."
christine P.
round rock, texas
"He went above and beyond in making sure the outside pipe was not clogged."
roberta L.
austin, texas
"After 6 1/2 hrs these guys are still working here with no break or lunch. They called for support many times and management or who ever did not respond, not these guys fault. Theyve been left in limbo. Have put in 3 different thermostats and nothing resolved yet."
greg S.
hutto, texas
"The technicians did a great job on the install of our new ac system. They explained what in addition they had to do to correct an original design problem in the master bedroom. The builder didnt have a return air vent in this room which Straind Brothers added one which made a world of difference in the circulation of air."
sinibella H.
round rock, texas
"I am surprised that the sales consultant came over. I was not pleased with this. I will explain in a separate email"
john P.
austin, texas
"Alex was very thorough. Truly a professional."
theresa C.
austin, texas
"All my concerns were addressed."
margaret C.
austin, texas
"Very helpful, answering questions--giving instructions for best usage of equipment."
do K.
pflugerville, texas
"No body came here."
stanly D.
liberty hill, texas
"No body's perfect."
scott W.
austin, texas
"I trust lance"
betty W.
austin, texas
richard C.
austin, texas
jonathan G.
pflugerville, texas
veronica W.
pflugerville, texas
"I did not feel that the estimate provided had enough detail. Nor was it based on my specific needs according to the service technician. This did not give me confidence in the pricing."
john R.
cedar park, texas
carol B.
austin, texas
"Was very helpful. He flushed the hot water heater out and repaired the toilet. Finished what need to be taken care of very nice. Nice to deal with honest service people."
robert W.
georgetown, texas
"Jeff identified the problem and spent extra time trying to find the gfi outlet that had tripped."
john H.
austin, texas
"Raul knew his business, came, did the job and was on his way."
judith K.
pflugerville, texas
claude M.
austin, texas
"tech, did a great job and kept me informed of what he was doing"
geraldine H.
pflugerville, texas
"thats the way i felt"
elise C.
austin, texas
"Fast and courteous service"
bob N.
austin, texas
glenn G.
elgin, texas
"The technician came out, used to term "bleeding out" to describe my ac (no such term exists). He didn't even try to fix it and wanted someone from Stanley to drop by to sell me a new unit. It was a waste of $89. I ended up calling another company who fixed my unit."
marla W.
austin, texas
"Daniel was very prompt and explained what was going on. My problem is that we bought the unit in 2013 and were told Service Experts would take care of the warranty registration to have it for 10 years. That never happened so we had to pay for the motor replacement since Lenox only showed it for 5 years."
willie s.
manor, texas
"Darin's professional attitude"
kye M.
austin, texas
ron S.
austin, texas
"Very helpful and friendly"
alma S.
cedar park, texas
"Technician did great job.He was on time,did great job."
kelley B.
austin, texas
"Tom, as always, is knowledgeable, efficient and professional."
vic S.
hutto, texas
"Prompt and proficient service."
fred H.
austin, texas
"Quite disappointed"
casey F.
austin, texas
"it was a pretty straightforward service call. after we ended, frank asked "are you sure there is nothing else i can look at for you?" he offered to check our water heater because he still had time - and found we had a leak. much appreciated"
ingrid G.
hutto, texas
"Not a fair question. Since this is not my area of expertise, how do I make such a determination on how well or poorly the work was performed? I have not had any apparent problems since the tech left my resident."
deloris C.
round rock, texas
charles M.
pflugerville, texas
"Fast, polite and professional."
mary S.
cedar park, texas
linda M.
austin, texas
"I gave a 10 because I felt very comfortable with Lance...he explained everything to me so that I understood what he was talking about. We talked about a few options should my 10 yr old system give out on me at some point. He also sounded like he knew exactly what he was talking about."
tonya J.
austin, texas
russel B.
dripping springs, texas
"IT would have been a "ten" if the tech assigned the job on Saturday night had called to let me know he wouldn't be available until after 2AM, after accepting the assignment at 7PM"
russell S.
austin, texas
"Tech unable to complete integral part of service requirement"
paul C.
lakeway, texas
"Technician checked things very thoroughly, identified the problem accurately, and did not try to push unnecessary work (i.e. let me fix the problem myself, it was easy)."
carlos V.
austin, texas
"Service was excellent"
zachary H.
austin, texas
alba F.
round rock, texas
"Very professional staff"
sharon F.
austin, texas
"He explained to me what he is doing."
frank W.
lakeway, texas
velma S.
austin, texas
"Good customer service"
phil R.
austin, texas
"apparently when we had the hot water heater installed, it wasn't up to code and a plumber has to come back out to do it correctly. but where is the plumber?"
robert E.
pflugerville, texas
"Salesman told me that I would receive filters and system check twice a year. I had to call 7 months after install to get a new filter. I should not have to call for this service."
paul K.
elgin, texas
"Service man Tom, arrived in a timely fashion, went right to work, to determine problem. Repaired the unit quickly and efficiently! Please keep in mind.....I DON'T GIVE OUT " 10's " you must walk on water for that! LOL"
chad H.
austin, texas
"no show. poor communication between scheduler and technician."
roger M.
austin, texas
"Xavier was able to contact Price Pfister via phone and obtain shipment of parts that were still under warranty. Josh did good job of installation after parts received."
linda B.
austin, texas
"Excellent technician, Jusyin"
elizabeth H.
austin, texas
"The service was fine, but I feel like we were charged way too much money, even for a Sunday night. The technician was there for less than half an hour and we paid over $200."
frances T.
austin, texas
"Alex is always very good about explaining options for improving HVAC."
arthur (rntl) (.
manor, texas
"Technician caused a leak in my system after spending near 2k on repairs, and I am having to pay them more to find the leak. My system was leak free before replacing a valve, now my system needs to be replaced, they quoted me around 8k for that, no way in the world would I let strandbrothers have that job. When I repair a car for a customer I make sure to finish the job, and do it at a price I promised, no matter how many other parts I distroy in the process."
karam M.
round rock, texas
ricardo G.
austin, texas
ralph G.
georgetown, texas
"thorough, polite, careful, on time, explained what he had done and recommended .Would welcome him again"
pam B.
austin, texas
"Javier took time to investigate the issue to determine the problem for himself. He explained everything he was doing and why and even showed me some of the parts and the problems they were having"
terry S.
austin, texas
kathryn H.
austin, texas
"Technicians were helpful, informative, and answered my questions."
roy G.
austin, texas
jack G.
georgetown, texas
"service was timely and well done"
diane B.
austin, texas
"I thought $180 was a very high price for a service call. Carlos did agree that the leak was coming from the tubing to the disposal. He then secured it with a new band. He then told me to have the previous plumber who installed the disposal to return and secure it so I wouldn't have a future leak. Expensive for the time spent."
joe P.
austin, texas
"The plumber service rep was very courteous but we didn't get any feedback re the condition of our equipment. He left quietly?"
christine P.
austin, texas
"Expedient, on time, answered by questions"
craig E.
hutto, texas
"Arrived early to the appointment. Very knowledgeable and explained everything as he went. Repaired the problem quickly. Very courteous!"
debra E.
austin, texas
"Problem solved with clear explanation."
michelle G.
austin, texas
"He was early to our appointment, quick and very neat. He fixed the problem and told us ways to keep it from happening again."
chad F.
ausitn, texas
"Service was professional and courteous but shortly after they left the AC stopped working. It took several days do get the issue resolved an a lot of direct/difficult feedback from me and my wife."
sheila B.
austin, texas
patrick W.
austin, texas
"Satisfied in response time, a little suprised that something like a clogged line would be an issue a month after a service appointment.... Also wasn't sure I was credited any discounts for a the performance maintenance agreement I was on."
george S.
austin, texas
"service available when i needed it, very nice, friendly technician, quick repair, nice cold AC now. Explained why my old 17 yr old Goodman system is probably on its last leg, Obsolete etc."
edith M.
leander, texas
"Bryan came out and took care of my Gas Hot water Heater. I was very pleased with his service. I would definitely keep Bryan around ."
henry B.
austin, texas
"Excellent courteous technician. Suggested repair retired fan motor and board but company sent him out without the board, requiring him to drive back and get a board.He still got it working that day."
heidi S.
pflugerville, texas
"Salesman and Technitions were very dedicated. Arrived on time and did not take a break until everything was installed and completed."
trevor K.
elgin , texas
"From the phone call to finishing the repair Everything went perfect"
helen C.
austin, texas
"he was excellent"
rick B.
austin, texas
"Scheduler was terrible: Not helpful; not good social skills; Not a "problem solver" Technician was good Hence the neutral score"
carolyn C.
round rock, texas
"The gentleman who showed up to fix my toilet was very kind and very knowledgeable of the problem. He was very patient with me and answered all of my questions and quickly made the repair."
nancy D.
georgetown, texas
lisa F.
austin, texas
"Jose contacted me to give me an estimated ETA, showed up as promised, was quick and efficient in his work, didn't make a mess, and was very congenial. He inspired trust. And now my mini-split units are functioning much better."
mary schwartz S.
austin, texas
"Worked hard at finding slab leak - eliminating all plumbing issues. It turned out to be a wall leak."
sue H.
austin, texas
"Kim came out yesterday afternoon and quickly diagnosed the problem with our AC unit. He was courteous and professional. When he returned today for the repair he was calm and proficient, had us up and running quickly."
james T.
austin, texas
"Horrible Customer Service. Alpha lied to me about certain things. I wanted to get a water heater and he said that it would be $8 monthly then to find out it is $34 monthly"
john T.
pflugerville, texas
"Justin was very personable and explained things as he did them."
cynthia R.
austin, texas
"Technician arrived when promised. He explained what he was doing and why.He was pleasant and overall did a good job."
don S.
austin, texas
"Very fast service and Alejandro was very fast and good"
robert G.
austin, texas
"excellent service, knowledgeable, pleasant, neat work"
sylvia E.
austin, texas
deana W.
pflugerville, texas
"The technician did an excellent job and was very friendly."
joel H.
austin, texas
"We got good service, and the system seems to run more smoothly. The inspector who was scheduled to show up on Wednesday morning did not show."
joe S.
austin, texas
"When Ross opened door to inside unit, there was a black wire attached to Saf T Switch that was loose. I asked him to fix this since it was obviously a hazard. After attempting an upsale on coil cleaning and a hard start switch, he said he was through. I declined service since it was overpriced. Several hours later I heard an explosion. I went to the inside unit and there had been a gas explosion knocking pics off the wall, knocking door open, and throwing Ross' flashlight 10 ft from closet where he left. The black wire was never reconnected if that is what was required and it exploded when the gas built up. This was a very serious mishap which easily could have started a fire or burned me if I was close. I want a different technician to inspect my unit. I also had paid for the upper and lower duplexes and he only had ticket for upper unit. Both need inspection"
rachel F.
austin, texas
"The technician was very nice, helpful and easy to intaract with."
richard C.
austin, texas
"Prompt, professional, product knowledge."
sara L.
round rock, texas
"Iván was a pleasure to work with, and he got our AC going again quickly."
elizabeth K.
austin, texas
"Kevin does a complete job, answers all questions clearly, and gave me good, helpful advice on when to make certain upgrades to my system."
lawrence H.
cedar park, texas
"Both gentlemen were polite, professional and courteous. They worked efficiently and completed the job quickly."
gwen B.
austin, texas
"On time"
john B.
austin, texas
"Glen was excellent."
jon M.
austin, texas
"Speed of how quickly the on call technician was able to get to the house and fix the AC even on The Labor Day holiday."
rachelle L.
austin, texas
michael L.
austin, texas
"Raul (Technician) was very nice and informative. He took the time to describe the issue and what needed to be fixed. I would have answered 10 based on my interaction with Raul. The Sales guy was too pushy for me and was basically telling me my system was 11yrs old, so I should consider replacing. I didn't appreciate that at all."
david R.
elgin, texas
"Good job done quickley"
janet K.
austin, texas
"quickly found leak and repaired"
judy A.
round rock, texas
"Bryan was friendly, professional and very efficient. Resolved and explained all issues."
bill C.
austin, texas
"The job was completed satisfactorily, but took longer than I expected."
phuong V.
austin, texas
"#7 scale => Reason: You originally installed a defect lower unit on the system we agreed to purchase in 2017. A new system costs over $13,000. => still failed? How can we trust in buying a new AC system with the Strand Brothers company? Isac, the Tech provided a great job of finding leaks on the lower unit and to come back to replace the new lower unit this week."
steve D.
austin, texas
"Because you flat out ripped me off. Charged me for Freon you didnt put in my system. I have photo proof."
robert H.
austin, texas
"Problem was solved, A/C working much better now."
judy M.
austin, texas
"Jeff did a very thorough inspection and installation of our hot water heater and kitchen faucet."
judy M.
austin, texas
"I was satisfied with the investigation of the problem"
brandon K.
austin, texas
richard R.
austin, texas
kent T.
round rock, texas
celeste L.
cedar park, texas
"He got our house cool again for a relatively minimal cost. He was an hour EARLY too."
jacqueline D.
austin, texas
cheryl A.
austin, texas
laura S.
austin, texas
"He was very honest & did good work"
pamala T.
austin, texas
"Justin was very professional from the start,very courteous and listened to every detail of the problems we where having.Did not leave until everything was working perfectly.I would recommend him to anyone .Thank you Strand Brothers."
jim M.
austin, texas
"Raul was very nice and through. He went out of his way to get the part and bring it back the same day."
lance S.
austin, texas
"Raul was very thorough, remembered to have me close my sink before blowing out the drain pipe, and gave me a very detailed explanation of his review."
james B.
austin, texas
"Because he was on time, courteous, efficient, and helpful."
leslie M.
austin, texas
"Darrin and the guy helping him (Im not sure what his name was) came out and did great work. The power went out briefly when they first arrived and they waited so they could do the job. It was a little more difficult than they anticipated and took longer than they planned but they stick with it and were diligent. They got us fixed up!"
jan M.
austin, texas
"Miguel was on time, assessed the problem, fixed it, and put me in touch with Alpha to discuss options for my old HVAC system, which I purchased from Strand Brothers in 2009."
linden W.
austin, texas
faye K.
austin, texas
john S.
round rock, texas
"Arrived on time, got right to work, worked as a team (very important), demonstrated knowledge and skillsets required to perform a seamless installation with no hiccups, kept me informed of progress, no missing parts to delay progress, kept floor at A/C closet protected by putting down canvas and cardboard."
sheila M.
austin, texas
"Completely fixed my clogged drain and removed the attached drain stopper which restricted the drainage. All done quickly and cleaned up around drain."
james A.
austin, texas
"Scolded us for not buying a new HVAC system sooner and compared us to homeless people who begged for small change. I failed to see the analogy. His solution was not helpful and we were charged $203 for basically nothing. Our AC runs worse now than before."
eric B.
austin, texas
paul L.
austin, texas
"Timely, thorough, professional."
rekha R.
austin, texas
katherine W.
pflugerville, texas
peggy L.
austin, texas
"Polite, helpful, knowledgeable"
jim S.
austin, texas
"ok service..not great not bad..just average"
bethany M.
austin, texas
"He was kind and patient. Explained things to me multiple times when I didn't get it the first time. He gave me good suggestions I haven't heard before."
nel A.
austin, texas
thomas D.
austin, texas
"Responsiveness"
joseph M.
austin, texas
"very prompt and courteous"
raymond O.
austin, texas
"They all did a great job."
gary M.
austin, texas
"Prompt response and explained what was needed after checking out the system. Promptly repaired it"
blake T.
pflugerville, texas
crystal D.
austin, texas
"He was great, prompt and fixed the problem. I have left a message for Tony as my parts are covered under the 10 year warranty. He has not returned my call."
john R.
austin, texas
"Very nice young man, very thorough in his work"
susan S.
austin, texas
"Its an amazing company that does not give up my problems with the hot water heater. They did some research and figuring out the problem. My hot water shuts down often for no reasons. They finally figured it must be the gas flow that interferes with the flow and electricity."
marcy G.
austin, texas
luci D.
austin, texas
"Have been with you for years & have a maint. plan with you. Blower motor failed, a technician came right away in over 100 degree temps. Husband had surgery a week ago and Tom installed the motor next day. He was prompt, skilled and nice."
brian W.
austin, texas
"Efficient, on time, and friendly"
mateo A.
austin, texas
"Timely response. Knowledgeable service technician who explained things as he went along. We also discussed potential A/C alternatives for when the time comes to replace our system."
david V.
austin, texas
richard T.
austin, texas
"Technician was knowledgeable and solved the problem quickly."
royston L.
austin, texas
douglas G.
kyle, texas
"Technician was prompt & courteous. He got the work done quickly."
marilyn A.
austin, texas
"Strand Brothers gave me an estimate for the replacement of my hot water heater at the scheduled time and for a very reasonable amount. Frank was very knowledgeable, helpful and fully explained the pricing estimate and work to be done."
joan M.
austin, texas
"Good job"
david U.
austin, texas
"Justin was very friendly and knowledgable."
jeff P.
leander, texas
"Quick and professional service"
julie B.
austin, texas
"With Alex as our longtime technician, I have confidence in his ability and his recommendations. He is professional, knowledgeable and straightforward, explaining why a particular thing could be an issue (now or in the future). This visit was a callback after a regular maintenance check, two days outside the 30 day window for a free recheck, and upon request, the normal fee was waived (I'm a long-time customer, from the original Strand Bros days). I appreciated that my loyalty was rewarded, and was surprised that I could get Alex back the very next day! He found and fixed the problem (slightly low on coolant, within parameters but still enough that when we bought more coolant, the cooling improved dramatically), and told us what we might expect with a slow leak in the future. Makes a big difference when you can develop a real relationship with a technician and a company!"
brad T.
austin, texas
"Ivan was very friendly, helpful, and courteous."
susan C.
austin, texas
"Sales person was very well versed with the products and service plan. Technicians were very polite and professional."
tim W.
austin, texas
"Quick on site visit to address cooling outage. Competent and informative service technician."
robert M.
austin, texas
"Technician was fast, efficient, knowledgeable, and personable."
craig H.
austin, texas
"Technician was very thorough and explained what he was doing."
jamie M.
elgin, texas
"Justin came to our house to fix a bad job another company had done that resulted in water damage to our home. We were stressed out about the situation but he explained everything to us and answered all of our questions, puting us at ease. He used quality materials and completed the job with expertise and very thoroughly."
jim G.
austin, texas
"The service was great as was the technician. The fact that you had someone here on a Saturday within two hours of my call was outstanding. The disappointing part of thee experience was what you charged me for the capacitor you replaced. You charged me $250 for a part I can buy on Amazon for $20 or less. Your markup seems very excessive. $80 seems reasonable to me."
pat H.
austin, texas
"Communication was very easy with Jennifer (?) over the phone, and expectations about arrival were clear. Ross was a great and and professional technician."
jennifer E.
austin, texas
john H.
austin, texas
"Expertise and quality."
brian Y.
austin, texas
"The price for the service was almost 2X for the same service from another company last summer. $300 to simply diagnose then blow out a blocked drain tube? Seriously? I have had that done several times, and more like $150 to $175 is the going rate. The service technician was tough to communicate with due to relatively poor English and due to the fact that he kept explaining the issues with the system in the technical terms of HVAC. Why in the world does he expect me to know the significance of a primary or secondary line? If I knew that much about the system, then I wouldn't be paying for his work."
steve F.
austin, texas
"Very polite and friendly service that ended with our unit fixed and our life back on track,"
dave K.
austin, texas
"Multiple reasons: 1) very pushy on buying the maintenance contract; 2) extremely high quotes for replacement of system; 3) one of our units needed a motor replaced, I called and left two messages early in the morning to find out if the part was available and to get on your schedule, no one called me back until 4pm that day, meanwhile we've had no a/c for 3 days and the temps were >100. Then the call back about the part was for the wrong system and the wrong part! Your techs/parts people were not on the same page at all. Glad I decided not to wait for a call back and went with another company. I had a/c up and running 3 hours before you even called me back about the wrong unit and the wrong part. You have lost a customer."
james H.
austin, texas
"John did an excellent job of representing Strand Brothers."
dave G.
hutto, texas
melissa D.
austin, texas
jong lee L.
austin, texas
"Inexperianced technician sent. Replaced thermostat but wired wrongly and overcharged $$$."
nikolas R.
bastrop, texas
"Kevin was great."
forrest S.
austin, texas
michelle Z.
manor, texas
margie B.
austin, texas
"Alex was very knowledgeable and quickly diagnosed our problem. He was kind and professional, and we were confident with his work."
phillip B.
austin, texas
"Gave 3 because a) we were able to get an appointment "day of", and b) they actually showed up, and did get A/C running again. But they sold my wife a dual run cap for $280 - that *many* Packard distributors in Austin sell for $25-$50 (HD-Supply sells a 5-pack for $100). On what earth can you justify a 10x markup on materials? I don't know if you systemically criminally overcharging, or if this tech just took advantage of my wife in need (3 young children in the house). Absolutely absurd and unforgivable."
wayne R.
austin, texas
"Tech did a great job, answered questions, etc. The installed piece he recommended seems to be okay. Cannot remember his name and signature on the receipt is illegible. Thanks."
chris A.
cedar park, texas
mike C.
georgetown, texas
sandra P.
austin, texas
"on time, polite, patient, positive, informative, helpful, provided useful information re: prognosis of future AC functioning"
sharon J.
austin, texas
"Professional explained so I could understand what the problem was: efficient, friendly"
william T.
buda, texas
carole B.
austin, texas
michelle K.
round rock, texas
john H.
austin, texas
"Friendly, professional, answered questions and explained mechanics of system."
lori S.
austin, texas
"Efrain arrived on time and explained to me every step along the way what he was doing and would do next."
shelia C.
manor, texas
"I'm a long standing satisfied customer."
stephen M.
austin, texas
carol B.
austin, texas
"Knowledgeable about the issue."
pleze C.
pflugerville, texas
vickie Z.
austin, texas
"Very professional service; communicated at all times what was going on and what the problem was; very reasonable/affordable prices."
sandy T.
austin, texas
"The dispatching was initially poor but the actual service was very good."
ruben V.
austin, texas
"Had all the answers"
james W.
austin, texas
"Jason was very thorough and professional."
jerry S.
austin, texas
"Quick appointment time and knowledge & professionalism of the technician, as well as, the scheduling representative."
phil S.
austin, texas
"Carlos came 3 different times. He was extremely knowledgeable and excellent in explaining the problems and the solutions. Of course he was also punctual and very pleasant. He explained why they couldn't easily install the pedestal sink we already had and then went with me to Lowe's to pick out what would work. Then he and the apprentice installed the new sink and cabinet....all in one morning! Expensive but very impressive and saved at least one more trip. He's amazing!"
jase A.
austin, texas
"Jose showed up in the evening of a hot nights, which we really appreciated. He was knowledgeable, helpful, and thorough."
bob W.
austin, texas
dixie L.
austin, texas
"The technician was very polite and prompt. He explained what he was going to do and was very thorough. He also asked if there was anything I would like for him to check out while he was here."
scott P.
taylor, texas
michael S.
pflugerville, texas
"The team that worked on my plumbing issue arrived minutes before I even got the call from dispatch that they were on the way, and were ready to work immediately. Both Bryan and his helper were helpful, instructive, and friendly. They were able to resolve my issue quicker than I had expected, and kept me informed of the progress. They immediately let me know when they found an unexpected issue to make me aware of the increased cost and time to fix it."
clay T.
austin, texas
"During his visits he identified that the unit was leaking refrigerant. However, it was not possible to find the leak. The leak was later found in the new coil."
jayne P.
austin, texas
"Except for multiple calls and emails that awoke me on holiday due to time differences, all went well. I did not need daily reminders to set up and appointment."
jeffrey M.
austin, texas
"Two issues, one was fixed. one was left alone. I got zero follow up that was promised until I called in 10 hours later."
richard C.
austin, texas
stan P.
austin, texas
"Daniel showed up on time and was very knowledgeable in troubleshooting the issue"
morris T.
austin, texas
"Effrin was very pleasant and efficient."
anita R.
cedar park, texas
steven M.
austin, texas
"you did not do any work for me"
jonas S.
austin, texas
"The call center was very responsive and gave the first time slot of the day The technician-Randell was knowledgeable and made the repair quickly. I appreciate the 24 hour call center."
john M.
leander, texas
"House is now super cool."
ron F.
georgetown, texas
"He did a very efficient job"
renee S.
austin, texas
"Ross & his trainee were both personable & thorough. They alerted me to a part (contactor) on the compressor outside was humming & charred & recommended replacement. Also needing a recharge from a possible leak."
toni M.
austin, texas
"Kevin was amazing. Very thorough and informative."
beverly M.
austin, texas
"Julio was prompt, curtious, and very helpful when I asked questions."
michelle S.
austin, texas
"He was very professional and took the necessary time to do a complete and thorough job to clean out my clogged drains. In addition, he spent time making sure I understand what the problem was and answered all of my questions. My son was also around during the service call to help me because I have a very jittery dog that needed attention during the call. My son stated that Javier was very nice and did an awesome job. (Afterwards, my son told me that he wanted to tip Javier because he felt that Javier did such an amazing job.)"
mario L.
austin, texas
"Nothing conclusive was reached. Tech said he'd return in a week to see if matters improved."
shannon G.
austin, texas
"Technician who came to house was excellent. However, my issue with Strand continues to be a constant upsell mentality. If the company gains to profit (new work, new part, new labor, new maintenance agreement) they are quick to reply. If, however, something appears to be warranty-related (parts & labor), the response time is noticeably slower. After years of loyalty and significant money spent (2 properties) I expect more."
lessie G.
austin, texas
"Very nice consultant. On time."
debbie L.
austin, texas
"They were on time and fixed the issue."
rochelle B.
austin, texas
"Arrived on time, very thorough in explaining what the issue is"
kay F.
austin, texas
"Jason was very helpful and fixed our air conditioners."
diane L.
austin, texas
"The online appointment scheduling needs some work. I had to call since I never received confirmation or a phone call. I received a confirmation email the next morning!"
jim D.
manor, texas
"ON TIME!! Very much appreciated. Fixed issue without much drama and talking. Check plus! Guys were happy and friendly."
john D.
austin, texas
"Javier was very friendly and looked out for us from the time he got here. I appreciated the shoe covers. Also he explained what he was doing as he was doing it and that was nice."
gail M.
austin, texas
rebecca O.
austin, texas
melissa A.
austin, texas
randall D.
round rock, texas
"Should have detected the true problem on the first service call. Also, you charged $250 to install my faucet, and that was after my "senior discount". If I wanted to wait 2 more days Christianson Plumbing would have charged $195."
don D.
austin, texas
"Tom is a great Tech. I would like for him to come out all the time."
greg B.
austin, texas
"Omar and his partner were courteous, clean, quick, efficient, friendly and full of great advice"
don L.
austin, texas
betty W.
austin, texas
"Arrived early. Got filters in fast."
ramesh S.
austin, texas
"- Scratch and dent sold as new until i found out from installer's documentation. - Still awaiting documents about my purchase ( i have zero records of my purchase as of date and its been more than 2 weeks)"
bertha L.
round rock, texas
sidney M.
austin, texas
"Speed"
rita C.
austin, texas
"Bo was very polite and analyzed the problem."
charles A.
round rock, texas
"Very professional."
frank G.
austin, texas
"Fast on-time service."
dennis T.
georgetown, texas
"Honest, thorough, quality workmanship"
craig B.
cedar park, texas
"Everything was professional, on time, friendly, etc. Could not have asked for anything better."
elton F.
austin, texas
"Jose' was great. he was professional and complete in his work. straightened and cleaned things after he finished. he did a really good job and was very helpful and explained what he was doing throughout."
tom C.
austin, texas
"Good communication. Updated me on condition of system. Answered all questions that I had. Left me feeling good about the service."
chris (rental) (.
round rock, texas
"The technician was fantastic, but I never received a call about his arrival on the day of the appointment, so he arrived completely by surprise."
earl D.
georgetown, texas
"Professional, competent, personable service"