Strand Brothers Service Experts Reviews

"Someone was going to look up a part for me to see if it is still under warranty Ticket # 652847 please follow up can call me back 512-468-5454"

"The service technician left a report that said the system was completely out of freon, empty. And then he noted that the system needed to be replaced. I was then contacted by a salesman to help estimate the cost of replacing my system. I had another technician (from another company) come look at it and he determined that the system wasn't empty, but instead was full of freon and only the expansion valve had gone bad and needed to be replaced. He replaced the valve and the system is now functioning properly."

"Clear, prompt, respectful appointment. All my questions were answered."

"He did everything correctly, and put in new air filer for the A/C and it doesn't sound as loud as the old one did. i would like him to come back in the for the fall checkup."

"I got the sense he was trying to sell me on something I didn't need, which I don't appreciate."

"Grady explained to me the work he did,and tried his best to save me some money."

"Kevin was thorough and explained his findings when he was done."

"The technician was very helpful in explainng what he did and answering my questions."

"Explained all findings, answered our numerous questions. Suggested an improvement for outside drainage which he did."

"Jerry did a thorough job and suggested a good improvement."

"Great job!"

"Did a great job"

"The technician arrived on time, was very professional and finished in a very timely manner."

"Professional & polite technician"

"Very professional. Explained everything he was doing & why."

"My service was great, appointment time was great and my service agent was very polite and did a great job"

"Good explanation of service checks done."

"Very professional. Felt like they care about me."

"Ty did a great job! Very nice guy."

"Friendly, informative, efficient"

"Grady was professional and very helpful! He gave me tips on keeping the A/C clean and running effectively. He gave me a full report on the condition of our a/c"

"Friendly and professional service"

"Punctual, knowledgeable and polite great job!"

"Promptness, courtesy and knowledge."

"I liked that I received emails to confirm my appointment (reminder emails), the time slot was only a 2 hour window (very good), tech showed up on time, was professional, started work right away, was polite."

"Luis and Alphonso explained what they were doing and reviewed what they found and made reasonable recommendations on what I could do to improve the efficiency of my furnace/AC."

"He was very profesional, pacient and knowledgeable."

"Technician Francisco was very professional and completed the servicing in a very efficient & timely manner."

"Rey went above and beyond, even cleaning leaves from the outside unit. He was very helpful and courteous!"

"I have not received a quote, yet. I also had a follow-up question and contacted the company. They did not return my call."

"Kevin is going beyond the normal by trying to find the leak in our system. Regular testing didnt show a leak. So he came back this morning to put dye in our system. After two weeks, he should be able to see the leak and fix it for good. He was also very courteous, and explained everything to me. I feel confident in his ability."

"Tech scheduled to optimize the AC unit he stated was not 100% and no one showed up on Monday. Called to complain and was told technician on the way...but No one ever showed up. I rescheduled my work AGAIN and set up an appointment for today--No CALL and No show. Unacceptable. I'm waiting for a manager to call and will expect this issue to be rectified. Been service agreement patron since 2009. Never had such poor service."

"Sorry I forgot his name"

"Honest, Fast, and Reliable."

"He was friendly and professional."

"Grady was wonderful and I appreciated that he showed up wearing a proper mask and let us know he was vaccinated. This means a lot to me. Thank you."

"Arrived on time, fixed the problem, courteous, gave a helpful tip on how to avoid future clogs."

"Technician was competent honest and helpful."

"Both Billy (earlier in the day) and Ivan (early evening) showed up on time and were very professional. Billy diagnosed a leak in the A/C and Ivan recharged it, but the replacement parts are on order. Since the system is brand new in 2021, it is a little disappointing to have a problem so soon. Maybe a Lennox issue."

"Friendly and easy to talk to."

"He is very skilled, knowledgeable and through. Best ever."

"Said someone would come that day and that they did!"

"Spring checkup very timely and efficiently performed."

"Tech was very professional and answered all my questions"

"did a all round service mush better than other co. I've used."

"technician would not send a strand salesman to my house to "discuss" a new ac//// he told me i must first a"agree" to buy one ??? I was "shopping acs as u would a good used car/// the technician said i must agree to "purchase an ac before a salesman would visit/// This is totally bs and I will not use strand again period// last strand technician visit last year the technician mis diagnosed my problem and said i needed a new ac which was not the case at that time {it was a clogged line} which is common but not detected by the first technician visit/// strand will never be used by me again period"

"We didnt feel he took his time checking our system. He was in and out very quickly. Also as part of the service we usually get a new filter installed. He told us to buy them from them. Weve had the filters given to us as part of the service."

"The tech was great. Kept me informed, didnt leave any mess, was friendly."

"There is not consistency among technicians that come to the house"

"The techs were on time, very efficient and neat! Our new hot water heater rocks!"

"The technician was thorough and explained what he was going to do and what needed to be done when he was finished."

"You guys are always fast efficient and professional"

"No one showed up. I called and no return call all day."

"The service repair was thorough, detailed, and professional. Both Bobby and Arthur demonstrated attention to detail, care of working in customer premise, and answered thoroughly of all questions."

"They we on time, courteous and fast."

"The tech was on time (a little early even), pleasant and efficient."

"The technician showed up after 3 and had said they would be there before 3. I spent $400 to have the AC fixed, we lent the technician tools and when he left the AC was in no better shape than when he got here. He tool me I needed a $1000 pump to fix the problem. The next day I unclogged a downstairs sink and fixed the issue. The major reason we have this problem in the first place is when your company put the new ACs in they did NOT connect the new drain pains to the existing overflow pipes."

"Bobby made 3 repairs in record time. He was excellent. He also showed me how to use the new termostat on our new air-conditioner heater."

"Easy to schedule, prompt, courteous, system is running well."

"Technician was courteous and knowable. Identified problems and took care of items."

"Daniel King did a great professional job of answering all my questions about the Lennox system I upgraded to."

"on time and professional"

"Tech was on time, very knowledgeable and helpful."

"Arrived on time....Listened, analyzed, explained, executed and closed out with what should be expected.....cleaned up and said good-bye."

"Glenn obviously has a lot of experience with house plumbing!"

"The technician showed up early; knew exactly what he was doing; and got it done expeditiously."

"My new coil looked pretty beat up, but the tech said it would be OK. Hope it lasts longer than the first one. Thank God I had a warranty for parts and labor."

"We had an urgent plumbing situation and were so happy and so grateful that you were able to send a crew so quickly. It was easy to schedule and I appreciate the professionalism."

"Technician did not have the necessary part with him, and I had said I thought the problem was with the thermostat before he arrived"

"Fixed the problem."

"Technician was very prompt, polite and thorough."

"Mr. Villarreal was professional and know the product and the business. We were very confident in him. However, the cost seemed extremely expensive. But,the good product, excellent service and quick instillation explains the rational for the cost."

"The technician was a very nice - probably too old to be up on ladders and very slow at completing tasks. We had to nudge him to check various options for the leak and assist throughout. Very very expensive for the level of service."

"Professional and thorough installation with care taken to minimize modification during pipe installation."

"Multiple issues-been a customer for 15 years and still had to pay for technician upon arrival. As well, was discourteous to my customer service manager that called to schedule appointment. Technician arrived and was friendly enough. However, he turned on unitl and began telling me the unit will need to be replaced. Strand installed this unit less than 10 years previous. Told us he would be back tomorrow after quote was sent. Technician did not turn off until. Left it running all night. We called the following morning and were informed they could no longer do the service on that day. Would schedule for the following day. As commercial service, I value customer service and customer loyalty. To be treated in this way for a long standing customer is simply disappointing. We have hired another company to do our service."

"The service what is performed in a timely manner."

"I asked for filters when Imade the appointment and technician forgot them. I called and asked again and was told some would me on my porch the next morning. They werent. I will buy own from now on."

"The technician arrived on time, I was told that he was on his way. He appears to have done a very thorough job, he answered all my questions, and gave me what I requested in readable form. He did not rush through the inspection. He did not try to sell me anything I didn't need."

"These 2 guys were amazing! They check everything out and then explained to me what was wrong and took care of my issue. Very knowledgeable and friendly."

"Kim Winkel is the best!"

"Prompt professional service; technician was very knowledgeable and thorough on the maintenance of AC/Furnace."

"Luis has excellent customer service skills. Very polite and knowledgeable."

"Tech arrived on time was easy to work with."

"Miguel has been my a/c tech since I moved into this house - always is polite, answers my questions and does a great job. Nick was the first time here and he is also did a great job and will set up other plumbing work with him in the near future."

"Technician was very polite and knowledgeable. He made an extra effort to check and restore system."

"Extremely knowledgeable technician"

"Technician:Francisco, called and said he could come earlier then scheduled, and he arrived early. He was very polite, informative, took the time to explain what he was going to do make sure a/c unit, heater were in good shape, no pressure from him, showed me the dirty filter, and replaced it with a new one. completed the job, and was out of here in about 20 or 30 minutes. Tom Mc"

"Alex did a great job of explaining what he was doing and providing recommendations and the reasons for those."

"Prompt and professional in his work, Jose was able to diagnose and fix the problems in a timely manner."

"He was effiecient, seemed to know what he was doing and talking about and was personable."

"I would have appreciated a phone call prior to their arrival. With working from home and pets a heads up is nice"

"Tom arrived on time, was courteous and respectful and got right to work. When he was finished he explained what he did and went over the inspection sheet with me."

"Shoe stains and mask left in area where repairs took place."

"Francisco is such a knowledgable, polite, and friendly service technician. He is always thorough with explanation and does a great job."

"He gave a good explanation on the work that needed to be done. However he di d not quote a price for one item. He is supposed to call me with a quote but I have yet to hear from him."

"Alex is always the best. Always ask for him."

"Very efficient. And Knowledgeable"

"Julio was very helpful and respectful of me and my home. He helped me to remove old air filters that require tall ladder."

"Efraim was highly professional, efficient and ready for the service call."

"When scheduling a service call, it would be good to disclose up-front that there is a $99 charge as soon as the technician arrives on-site. Also, as soon as the technician came on-site, it felt like he was there to sell a service contract. He made the pitch for my needing to buy a service contract at least 3 separate times in the 10 minutes he was here, concluding with what sounded like a veiled threat that if I didn't have a service contract, I would be charged $800 if you had to come back out to replace the thermostat. No work was actually done during this service call (thermostat panel was having intermittent issues, and it just happened to be working when the technician arrived.) I actually bought this HVAC system from Strand Brothers (formerly Service Experts), and this was a very unpleasant post-sales support experience."

"Miguel was efficient, and able to show and explain what he did to service my A/C unit and also was very helpful with information I needed to understand how to run my thermostat."

"Ivan (?) was considerate, informative and thorough."

"Professional, well done"

"knowledgeable and personal contact. Very respectful and willing to explain and answer questions."

"Was quoted 800 to convert a stove from NG to LP. The stove came with a conversion kit. There are online tutorials that show it to be fairly easy and quick. I wanted a professional to do it just to stay on the safe side. An 800 quote feels like a technician who just didn't want to bother with it."

"Tech was very thorough and checked out our unit, told us all his findings."

"Julio was on time and called before arrival. he was pleasant and informative about the problem."

"Every time you do service call you find something wrong. You continue to try and tell me my aircondioning needs to be replaced."

"Came over quickly. Service man very friendly and professional"

"Nick and his helper Caleb was efficient and professional. Nick went above and beyond."

"Both men were punctual, informative, and totally involved in checking out the ac systems."

"Was charged for parts when my system is still under warranty."

"Competent work. Fully inspected."

"Good service, but got involved in the bill & forgot to turn off AC & we were freezing until we asked if it could be turned off."

"Good communication w/Justin (lead). Answered my questions. Fixed 3 of my requests. I did not realize I needed to have already bought replacement parts for my kitchen sink sprayer & water control valve. Recommend schedulers communicate this need when I scheduled the appt."

"Found the pipe"

"Clear concise explanations of the different options. Unlike the other company, he didn't argue with me when I said I wanted a heat pump. He asked what features/problems I was looking to solve and gave a range of options. He also followed up promptly to questions by email."

"Was on time, completed work and helpful answering questions."

"very helpful. informative. Service is not complete, however. Awaiting for part to be ordered and installed."

"Very knowledgeable and professional consultation."

"Service"

"Ivan arrived on-time and performed a thorough spring maintenance on my AC system."

"Benji is knowledgeable, helpful, friendly, and I always feel he has my best interests at heart and isn't trying to sell me something or scare me."

"Brian was very efficient and did a great job."

"I believe he did just the right things!!"

"The work was very good. The price was NOT"

"Flawless installations in less than hour! They took the old stuff with them and the packaging for the new load valve and faucet with them, leaving my house clean as a whistle. Very professional. I love the results."

"The technicians were VERY knowledgeable, experienced, thorough, efficient and careful of my home indoors and out!"

"Alex is great!!"

"Peter was very organized and spent a considerable time checking my units."

"A routine checkup turned into a week long series of visits that required another visit all the while I was the one that had to be pro-actively calling to get status updates and make sure appointments to get it fixed actually happened. The other part of this that made it a tad frustrating is that there was a time sensitive element to this as the home is being sold and closing date was fast approaching and at one point I called and the person on the phone thought I had a plumbing issue when I gave the address, that wasn't very reassuring."

"while doing maintenance on air unit found a potential problem. Fully explained and fixed. Courteous and and efficient technician."

"Tom was very thorough and polite"

"Tom was very thorough and polite"

"Tom was very thorough and polite"

"Francisco was knowledgeable, courteous and efficient."

"Very good tech"

"When tech comes, our TWO units are always serviced. Francisco said he could only service the downstairs newer unit. He also told me YOU would call to schedule our upstairs unit for service. That was MONDAY."

"Had a overall great experience"

"Very thorough and professional. Carlo was awesome as he went explaining the things."

"The same high quality service I've been receiving from Strand for many years."

"He was professional, let me know everything he did, so willing to please & answered all my questions."

"IVAN is GREAT......my favorite tech."

"Bobby and his helper were awesome"

"I haven't received any communication from my sales rep after I paid. I have sent a few emails asking if he received the utility account number. I have no idea if the rebate has been processed, which is important to me. I expected to get documentation about the system I bought. I received a receipt and user guide for thermostat. I got a whole package of information when I bought the last system from you."

"A professional service man. Answered questions . Very helpful"

"He was very understanding and knowledgeable."

"The installer came to install a vent hood on a new Navien water heater but he installed the wrong part. This lead to fluctuating water temps and resulted in two additional trips by your plumbers to fix the problem."

"Quick service but I still have a wall repair I'm waiting on"

"knowledgeable and friendly"

"I spent $289 to rebuild my toilet. The technician worked very hard and did a good job -- but now you have to hold the lever down to complete the flush. The person that came out said I needed a new toilet. I guess I just look stupid. Anyway I'm not happy -- they all said there's nothing else they can do. I know what's wrong but have not had the opportunity to go buy the part."

"Julio didnt have air filters in his van for my unit so he drove back to the shop and brought some back for me ... he went out of his way for me !"

"Speedy response to need for appointment. Knowledgeable service person who was polite and responsible."

"Polite, efficient, knowledgeable"

"Ivan took me through the setting of the thermostat and I get that but one of my problems was (and is) that the thermostat drops down to 70 degrees around midnight every night. I tried the duo setting (cool AND ward) and that did not work for me so I tried cool OR warm and they temp still dropped down during the night. My house is really cold when we wake in the morning. How do I stop this from occurring?"

"Very professional service and explanation of the service provided."

"Julio explains what he is doing and why he is checking for things he is checking on tp keep my a/c in full working order"

"Ephriam is very knowledgeable, helpful and polite."

"Muguel was very courteous, informative and efficient."

"Personable and efficient. Knowledgeable."

"Alex is always professional and approachable with any questions or concerns I have"

"Careful respectful service."

"Good service"

"Your team is always so helpful and explains everything."

"Excellent communication from the technician, very professional!"

"On time and Frank was pleasang"

"Tech was pleasant, efficient, and knowledgeable."

"Aaron was professional, did thorough equipment inspection & service."

"We like Grady..........I might add that glasses were found outside after he left, wondering if they might be his?????"

"Good personal interaction and good service"

"This.was David's first time at our home. I showed him where the ac/heat unit was--the attic and the outside unit's location and the thermostat, He went right to work. He gave us complete run down on the status of our unit and what he had done. For a young man just learning the heat and AC trade, He did very well."

"The technician."

"Scheduling the work was a nightmare. It was rescheduled twice (not by me)."

"Friendly, knowledgeable"

"Only the circuit breaker for the HVAC was tripped."

"It was a con job from beginning to end. The tech shows up and within 2 minutes he condemned my compressor and capacitor. Then tells me a salesman is about 5 minutes from my house to explain my options. I had another company come out the next day and put a capacitor on and my AC works great. I wasted $200, my time and a night of AC with your company."

"Ivan is great. Fast, timely, excellent service."

"Professional, knowledgeable technicians. Quality product. Fast service."

"Both the tankless water heater technician and the AC/Heating technician were polite, wore masks, answered my questions, etc."

"The Strand technician, Glen, Was able to remedy both issues he was presented with. As it turned out both were as as result of potential poor new house construction and workmanship when residence was built."

"Guys were on time - efficient- and courteous"

"Aaron was thorough and professional. Very polite."

"Clearly explained all aspects of the service and proceeded efficiently."

"Jose and his partner diagnosed the problem immediately and solved the issue, (which had not been completed correctly by the previous 3 techs who were here just a few days earlier)."

"Technician did a great job and answered all my questions and went over everything he had checked on the units."

"The tech showed up on time was very efficient and professional."

"tech had to make second trip because breaker was shut off."

"Benji always does a good job. He's thorough, cares about his work and the customer, is knowledgeable. There have been technicians in the past who did not do a thorough job. That's why I always request Benji. He's your role model."

"quick, efficient service on the AC and a good recommendation on bio growth and how to control it."

"Technician is knowledgeable, takes time to explain and helpful."

"The technicians were very knowledgeable and kept me appraised of what they were doing all along the way. I still can't set my thermostat and the temperature drops down to "very cold" during the night. I want to stop that from happening and I don't know how."

"there does not seem to be a way to turn up the fan speed to circulate air when heat or air is not in use."

"I can now use my shower!"

"Very thorough and knowledgeable service man"

"Tech was on time, professional."

"Keep me informed of his work, seemed to be thorough in his work"

"They kept us informed, and gave us a tutorial on the water heaters operation and features."

"Work was performed very well"

"Very thorough service with both units."

"Technician arrived on time, however no one called to give me a 20 minute notice. Technician did his job."

"because after a $2000.00 Veteran's discount, the quote for a one ton mini-split heat pump was $7500.00. I simply handed the quote back to him."

"Tom was courteous, efficient, and on time"

"Stuck with it and fixed a tough problem"

"Great technician"

"Professional and straight talk."

"Professional, courteous and thorough"

"Alfonso went above and beyond to answer all our questions (and I had a lot).Other companies told us that it was not possible to replace our heat pump with a furnace and AC but assured me that it was. And, they made the design so I would have easy access to the filter and the drain for maintenance. Alfonso is awesome!"

"Frank and Carlos did a great job restoring our water"

"Dale explained what he would be doing to complete the service of my Heating & Air Condition systems upon arrival, and answered my questions. Dale was very understanding and professional."

"He was polite, efficient and explained things well."

"Purchased unit on Thursday...today is tuesday and i still do not have any paperwork...no info on how to obtain rebates...no brochure on the unit I purchased...no copies of the two credit card charges to my account. I dont know if he charged be the agreed upon price or another amount. The installation process was good, thats the only reason you didnt receive a 1."

"I have used your guys for pluming which I do not have any complaints, however your AC side I was less then happy with."

"Glen and his backup went above and beyond to make sure we were taken care of against some very difficult circumstances, no thanks to the tech you sent out the day before. Thanks to them I will be using you again.Someone needs to have a talk with tech from the day before."

"Knew what he was doing and very courteous"

"Glen was not as professional as your other plumbers."

"The two guys that came were excellent, they thought of everything!"

"Very responsive, professional service."

"Technician turned my outside AC unit to the left and did not return it to its original position. He told me I had a leak in the coil and would fill my unit with Freon. He said my coil had a leak and wasnt under warranty. I had the coil replaced in 2019 and was told the warranty was five years. Immediately when technician arrived he was very confusing about my renewal. He said I might only need to pay $79 and not full year. When he asked if I wanted him to check the leak I agreed then he showed me where it was and said I dont want you to think Im not telling the truth. He said the receipt would be sent to me via email. The next day I found it I. The back of my yard along with the unit being turned to the side towards my house and the unit had not been cleaned compared to how other techs cleaned it in the past. I lost confidence that he was telling me the truth. I called and asked if another technician was coming out and the phone associate said yes. I asked for a more experienced technician."

"Person sent to my home was rude."

"Prompt!! Courteous!!"

"Pleasant professional technician"

"Courteous, efficient, proficient"

"Friendly and professional service from Julio. I can depend on him to tell me what I need to do to keep my A/C running at its best."

"Quick,efficient, and communicated well"

"Grady was very thorough and interfaced well with us, letting us know what he was checking and how the systems were doing. He did try to push a pricey UV light for both systems, which we decided we didn't need at this time, although it may be helpful to the systems overall. However, that was never mentioned to us when we bought our newest Lennox system last November, so it would seem not to be that critical."

"One word Alex !"

"On time, kept area clean, explained work."

"Our service technician was very through and found a critical problem during his inspections"

"Great service tech was on time and knew exactly what I wanted done"

"Mostly because the technician was very professional, knowledgeable, and friendly."

"The service was exemplary"

"Courtesy, professionalism"

"Alex was very thourough in servicing the compressor and the air handler."

"called for a/c issue on 4/6 @ 11 AM. Was told that service tech would come between 6 and 8 pm. The tech was a no show. No call, no text. I called the 333-3000 # shortly after 8 PM to ask why not ? Was told ' sorry , we can resked you for tomorrow at noon ( 4/7.) . On 4/7, at 1 PM. tech plus an office guy came , looked at the problem and told me that ' there has been a leak in the system, and someone will come tomorrow to fix it. ' I asked ' when ' ? Office guy said ' they will call you . ' I said ' Tell me when . ' Office guy then left, but Tech Billy took the initiative to call the scheduler and got a tech sked to come noon - 2 pm on 4/ 8. That appointment was kept, the leak fixed, system recharged . No show for an appointment with no call , no text is UNACCEPTABLE , even when the problem ultimately gets fixed two days later."

"Technician was awesome very helpful and explained everything"

"Dave was very helpful and explained what he had done and why."

"I request Tom because he did a great job the previous year"

"Mark was efficient."

"Very friendly, informative, and helpful. Easy to talk to, no pressure. Really felt at ease with him. Explained everything as he went along. Thorough."

"In addition to usual ck up. Alex partially removed error from original installation which supplied us INCORRECT filters.I am beginning to lpse faith in the crew that installed our $27,000,00 HVAC system !!!!!!!!!!"

"David was courteous and thoughtful, and I feel that he did a thorough job."

"Ivan was so friendly and pleasant he took time to pet my dog a minute so she would calm down. He explained everything to me in an easy to understand way."

"Miguel has always provided excellent service. I feel that he is being very honest with me and always explains "why" when there is an issue and offers all options to fix the problem. He is also very polite and professional."

"Very courteous, took care of business."

"Nothing was done as I needed new faucet for kitchen and he said they don't seal tile showers."

"Ivan was thorough and helpful."

"Tech was great. Would have been higher score if he was not late. Nor did I get the promised call or email."

"David checked everything thoroughly including adding a blowout valve to the cvc drainage pipe."

"Friendly professional staff both on phone and technical service providers"

"Aaron explained what he was going to do."

"He explained everything in detail."

"Bobby found my leak and he knew what he was doing. I had 4 other companies out that did a terrible job and had no clue how to properly do a hydrostatic pressure test on sewer lines. He would be the only reason Id use Strand Brothers again in the future"

"He was very efficient and friendly. I don't believe in giving a 10."

"Punctual & did good job.ò"

"Miguel started his day by inspecting my system. He discovered a problem with the fan. He ended the day by replacing the fan. Nice job all around."

"Price quote shock~~~~Advertising cost a lot and I do not want to pay for it."

"I need help with setting up and understanding my thermostat I don't understand how to do it. Is my code at the beginning of this survey?"

"had some communication problems but it got resolved satisfactorily"

"Francisco was very professional, cheerful and courteous. The work created some drywall dust and he was very careful to clean up afterwards."

"Grady the tech was courteous and efficient."

"Does good work!"