Strand Brothers Service Experts Reviews

Average Customer Rating
4.5/5 stars based on 16,350 Reviews
cassandra E.
mueller, texas
"Quick and straightforward service."
melody A.
hutto, texas
"Very impressed with the work that was done"
steven B.
roundrock, texas
"I liked the service person who came."
paula P.
austin, texas
"Difficult situation with hvac system. Replaced system X2! It took several months to finally fix it yesterday. Jose finally fixed it but the heat was brutal."
rene S.
round rock, texas
lisa N.
austin, texas
james R.
pflugerville, texas
geraldine H.
pflugerville, texas
"Tech is courteous and professional"
frank C.
austin, texas
peter V.
pflugerville, texas
"They showed up to provide a quote according to the appointment which is not by default unfortunately for every provider."
deneke O.
leander, texas
robin R.
austin, texas
allison B.
austin, texas
robert D.
round rock, texas
"Our technician went above and beyond"
rebecca L.
spicewood, texas
"Service person never came"
david U.
austin, texas
ron W.
austin, texas
"Reliable service, expert technicians,"
darius D.
manor, texas
"Samuel the technician was prompt on time, professional, and very informative. he also provided additional helpful information to make my ac more efficient and safer to operate. The only downside is I wish the company offered a little more flexibility in its services by providing half day Saturday service to accommodate repeat customers."
karen F.
manor, texas
sandra B.
leander, texas
pamela S.
austin, texas
"Good informative information"
john H.
austin, texas
"Christian did a fast and conscientious job of conducting our summer A/c waranty service."
alberto M.
austin, texas
"Everything was explained in detail and no pushing for sales."
larry B.
round rock, texas
"Aaron was great!"
pamela L.
austin, texas
rachel D.
austin, texas
delora R.
austin, texas
"My technician was so responsible and respectful. He answers all my questions."
karen H.
austin, texas
"fast efficient and friendly technicain (Ty)"
richard P.
pflugerville, texas
"The technician was knowledgeable and explained what was done."
michael S.
pflugerville, texas
"Excellent service!"
norma L.
georgetown, texas
diane H.
round rock, texas
"Fast, professional service!"
john P.
roundrock, texas
cliff F.
austin, texas
"Friendly service despite the brutally hot day. Quick diagnosis, explanation of root cause and helpful tips on how to avoid the same problem moving forward."
mrs vega V.
manor, texas
sue H.
round rock, texas
"Technician was on time and friendly. Cleaned the coils and AC is running more efficiently."
richard M.
austin, texas
rex W.
round rock, texas
"Very professional and thorough. The tech took the time to explain and educate. I was impressed. I am very skeptical of no charge services . He quicky changed that concern."
john R.
austin, texas
heather S.
elgin, texas
"Rescheduled me 3 times, 4th time the technician showed up after I canceled due to the being late. Very unorganized will never use service again. Simple tune up is all I was seeking."
thomas S.
round rock, texas
"Great deals on the best equipment and with reasonable payment plan options that get you into the Advantage program where everything is covered! I want everyone to have such great deals."
mary M.
austin, texas
"They are prompt, and do a great job!"
terra L.
austin, texas
"Super informative and helpful"
steve G.
cedar park, texas
"Technician"
bill C.
cedar park, texas
"After spending over $8k the plubmers didn't bother to tell me the shut off valves needed to be replaced. This resulted in additional water leaking and another service call. A manager should have already called me to discuss the situation."
cynthia G.
austin, texas
"Michael was helpful and knowledgeable. He answered all my questions and taught me some new things. He was patient adn took the time to work with me as I asked."
wayland C.
dripping springs, texas
"Our tech is prompt, courteous and polite and knowable in his job. Excellent service."
russell S.
pflugerville, texas
"Our technician was very friendly courteous and knowledgeable. I was expecting their to be some catch with a list of very expensive repairs that needed to be done but was so pleased when he said everything looked good!"
laura K.
austin, texas
"I couldn't believe how quickly someone was able to come to our house the day we called, on a Sunday no less!"
jeffrey H.
austin, texas
harold H.
pflugerville, texas
athene D.
austin, texas
"Extremely prompt service!"
debra K.
austin, texas
"Prompt service kept up to date with schedule, technician, Gilbert was excellent very helpful and professional"
trenton E.
austin, texas
"Great service, not the cheapest"
mary J.
austin, texas
"Liked justin"
damon H.
taylor, texas
"Scheduling mix ups."
stuart T.
lockhart, texas
"They were on time and very helpful."
walter M.
round rock, texas
martha A.
austin, texas
"Very nice service person and office help."
andrew H.
austin, texas
betty S.
austin, texas
"Bcause every tech who has come here has been very polite efficient and corrected my problem"
owen B.
georgetown, texas
"Technician was on time, courteous and competed his maintenance check quickly."
jennifer W.
round rock, texas
"I would have to say that the only real concern (it was minor) was the gal taking my info on the phone to schedule an appointment got what I was requesting totally wrong. And as a matter of a fact, I connected with the telephone rep again prior to my appointment and that rep thought I was getting something else done. When the tech came out he thought I needed a new hot water heater replaced asking how long was I out of hot water for? The service that I requested was to have the hot water heater flushed as recommended by the HVAC tech 2 weeks earlier. Don't know how the conveyance of info got so botched up even when I told 2 customer service reps on different occasions."
jennifer M.
austin, texas
rosie M.
austin, texas
michaele H.
austin, texas
"Work was completed quickly and efficiently. Very knowledgeable tech"
mary serafine S.
austin, texas
"Like many homeowners, I do not like letting service people into my home. It is always a difficult situation. This technician immediately gained my confidence with his demeanor. He was extremely polite. He was competent without being a know-it-all. When I need service from Strand Bros., I would ask for him to do the visit."
lloyd J.
austin, texas
cynthia G.
austin, texas
"Was not completely satisfied with service."
jim R.
pflugerville, texas
"Professional, courteous and fast. And, my problem was taken care of effectively and exp we expeditiously"
ruben F.
round rock, texas
"I was informed that the a/c duct leading to the MBR was crushed/leaking and I was provided a recommendation regarding how to improve the general airflow by adding to the system located in the attic and adding an air return leading to the MBR. The technician informed me that a salesperson would be contacting me to explain costs and options but yet no call. No bueno."
ken H.
round rock, texas
"Billy is pure quality"
divya M.
austin, texas
robert H.
austin, texas
"History of reliability."
ann D.
austin, texas
"You seem to know what you are doing, respond promptly and technicians are professional and polite."
dan D.
leander, texas
"Same day response to our AC being out during the high 102 Texas heat. Justin was polite and efficient in diagnosing and fixing the issue. We greatly appreciated the quick response."
anne W.
austin, texas
liz W.
austin, texas
"Value and quality"
brenda W.
austin, texas
"The whole staff from setting up an appointment, answering questions or having a technician to your home is the best. They are all so helpful and I appreciate it."
bob P.
austin, texas
"competent, friendly service techs"
joe M.
austin, texas
"conscientious, courteous"
amparo G.
austin, texas
"Peter was knowledgeable, kind and willing to explain the process. He had great memory for previous challenges with my AC system making him even more effective to remedy the problem this time."
albert W.
austin, texas
manuel Q.
austin, texas
"I have experienced errors when having previous and current units replaced. Strand Bros has addressed those errors. Scheduling in summer months has been very stressful and unaccomodating."
martha P.
plfugerville, texas
"With the monthly maintenance plan, it saves so much money and am able to get appointments really quickly."
tony N.
pflugerville, texas
martin M.
round rock, texas
"the service rep. was excellent."
dale S.
dripping springs, texas
"The 3 men were here early, they new exactly what they needed to do and they got it done, very efficiently."
frances H.
austin, texas
"Excellent service"
john R.
austin, texas
steve F.
austin, texas
"Technicians are great as well as the Customer Service!"
doug K.
georgetown, texas
"The issue was not resolved. The tech was passing along the testing for further evaluation."
jana I.
austin, texas
kirby C.
round rock, texas
"This appointment was rescheduled twice. Each time I talked to the company on the phone they added that I wanted my filter replaced. The tech showed up without the filter ??. Then promised to bring the filter Fri. No call on Fri. I want that filter installed Mon with no service charge. If not I will not use Strand again and will tell my story to anyone asking me."
jim H.
austin, texas
juan G.
austin, texas
"Your technician was clear on what needed to be done"
pamela G.
round rock, texas
virgina C.
elgin, texas
"Sam and Stephan were very diligent to get the repairs right"
kevin A.
round rock, texas
"Feeling like a little like a fool for agreeing to the cost without first comparing prices. When I told a neighbor what I'd paid for the fast start and capacitor replacement, he quickly pointed me to a service guide and the average cost for a capacitor replacement is $170, $10-45 for the part and the remainder on labor - which took the tech all of 15mins. So I paid over 2x the average Austin pricing for just the capacitor, the fast start was priced better, but still ~1.5x the Austin average. I'm not putting this on the tech - he said he goes off a pricing guide he's given for each service - so not his fault. Rather put the blame on you guys for having costs that are that far over average - and a little on myself for not researching the costs before agreeing to the bill. Live and lean they say. In the end, won't be able to recommend you guys to anyone and actually only contacted you per a free AC tune up via TXU, my electric provider...also why I didn't think to research the cost. Net, I paid $660 for a service that should have run $300-400 total."
jill B.
austin, texas
"Very disappointed in service. Paid service fee for tech who was only interested in selling us a new system, not repair. Advice included inflated prices and no real options. I doubt we will reach out to Strand again"
paula T.
manor, texas
brenda W.
austin, texas
"My service was delayed due to a lengthy repair before me. Service called and told me what was going on - I understand emergencies and appreciate being kept informed. I am so glad Sam came to my rescue. He was very knowledgeable, did my filter service and asked me when my UV bulb had been changed. Did not know - he researched and I needed it to be changed and he did an absolute fantastic job. Thank you for sending Sam to me and I will ALWAYS request him for my service advisor. Thank you having such a standup service department. I appreciate all that was done for me today. brenda"
bill C.
cedar park, texas
"Efficient and polite technicians."
jane M.
austin, texas
"He did a great job and explained what he was doing. He was very friendly and respectful."
lloyd M.
round rock, texas
andrew D.
dripping springs, texas
"He was very knowledgeable and professional."
clayton M.
round rock, texas
drucilla D.
dripping springs, texas
"Efforts to take care of problems as soon as possible."
bonnie S.
austin, texas
"We have used Strand for 10 years. It seems to have changed a bit in the last couple of years. Not sure why but definitely experiencing a bit less personal service from the office support group."
john M.
austin, texas
"although scheduling and the front end of the service was great, the technical expertise was lacking with the HVAC diagnosis. The system in the house is complex and the technician should have walk away. (i work in engineering support, know your limits, ask for help) a second opinion which arrived a few hours later found the problem quickly. watching the 2nd tech work, there wasn't anything overly special going on, just step by step troubleshooting with attention to detail."
richard S.
kyle, texas
mark E.
austin, texas
"Samuel Marquez who serviced our air conditioner was very professional and very courteous."
robert S.
austin, texas
"They have always come in a reasonable time period, quickly determined the issue and resolved it."
terrell H.
pflugerville, texas
"I did have to be rescheduled after having been on the schedule for more than a month."
kevin A.
round rock, texas
"Tech was fine but after some research discovered I could have paid $300 less than 8 did. Jesse was literally here 25 minutes"
margaret F.
austin, texas
joseph B.
austin, texas
janet P.
bastrop, texas
"Very professional and helpful"
camisha B.
pflugerville, texas
mary H.
austin, texas
robert A.
austin, texas
"You have misrepresented your service."
jessica F.
austin, texas
"Fast and friendly"
gary A.
austin, texas
"Your service people are top notch. They explain what they will do and then they do it. Gabriel has been my technician the last 2 times. Excellent manners and excellent work!"
richard T.
round rock, texas
"1. Repair worked 2. I can go online and set up the appt w/ an alternative date"
kevin S.
austin, texas
"The Tech, Aaron, did an excellent job. He was on time, friendly, thorough review of equipment, and a good final report/explanations."
ciro S.
kyle, texas
frederick N.
austin, texas
"Fast service"
maria S.
austin, texas
"Great service"
paul B.
cedar park, texas
"Technician was very knowledgeable and diagnosed and resolved the issue very fast. AC unit was fixed before the kids came home from school, so A++ in my book"
derek J.
austin, texas
"Alex was great, but it took a few calls to get the appt. set up. My wife has thyroid cancer, and has lost the ability to regulate her body temp, and is only able to be in a small range of temps, so when Alex came and examined our unit, the addition of the 4lbs of refrigerant helped her immensely. Just need appt easier to get."
fred C.
georgetown, texas
beverly C.
austin, texas
"Tech did not have extension ladder with him, even though I called to the office 2 days ahead of time to request it for access to mini split. I was told by the tech he would have someone call me to reschedule that part of the appt. I have not heard back. Also, he left the thermostat on both AC units at 60 degrees! There was no one in the house for 6 hours afterwards, therefore both units were running that entire time and the temp was 68 when it was discovered"
connie A.
austin, texas
"Very professional and courteous."
phil E.
austin, texas
"Alex was very professional, friendly, and knowledgeable. He came to correct a problem your previous service rep did. He knew exactly what happened and he quickly completed it. It was clear to us that he knows the system and takes good care of your customers"
gary B.
round rock, texas
"Quick to find the issue on the system. Friendly and knowledgeable service."
anita L.
round rock, texas
"Fast friendly service!"
victor h.
austin, texas
"Michael was very polite, listened to customer input, offered solutions for customer inqury products. He was efficicent and demostrated how the compressor should sounf when powered. Offered energy eficent for cooler inhouse temperature. I woould like michael for my next servie visit"
arthur H.
austin, texas
hazel S.
round rock, texas
"tech lowered a/c to 66 and didnt reset - found it a couple hours later..."
doug S.
austin, texas
"Took two trips back to back to accomplish anything."
debbie D.
round rock, texas
"Sales rep misrepresented your advantage LEASE as a payment plan when it IS lease agreement!"
frank B.
pflugerville, texas
"Quick response time and courtesy and professionalism of technician."
kasey L.
kyle, texas
"I had a technician that looked at our problem and gave us two options, one of which was to get a new system. He was correct is what we needed and was friendly enough but said that people are shocked that their prices are cheaper than most. I knew that new systems are very expensive but $18000.00 seemed so expensive. I got a second opinion and he verified that it was was the previous technician said it was but quoted me $10k and with a better unit. I know Strand Brothers is a bigger company and probably had more overhead than a smaller company but 8k over ????! This is appalling and unacceptable."
aranya H.
leander, texas
"Fast response specifically on Sunday unlike other always off weekends"
bo D.
pflugerville, texas
"You care about the customer."
cindy P.
austin, texas
martin M.
round rock, texas
alan B.
austin, texas
karen M.
austin, texas
"The person that came out to maintenance our unit, broke it! And then the second person that came out didn't fix it. It took 2 people to fix what the first person broke."
mary ann W.
lakeway, texas
stacey (rntl) (.
austin, texas
jay B.
austin, texas
"Technician showed up when promised. Very informative and professional."
mr pisana P.
austin, texas
"Very thorough, and friendly. Explained everything very well."
wayne C.
austin, texas
"Very efficient and complete service"
martha A.
lakeway, texas
"Every time the technician just has to find something to be replaced. 2 different times he tried and I had the previous documents proving it didnt need to be or was under warranty. But he kept on and I dont know if I really needed the 3rd but mistrust the workers and leadership that drives these behaviors"
richard D.
lakeway, texas
"Very competent installation of 2 new AC's. Cleaned up real good. Craig Perkins was your service rep: definitely a keeper."
chandra E.
pflugerville, texas
robert L.
pflugerville, texas
"Jose (tech 36) is fantastic. He knows our mini split system inside out. Hes efficient and does a brilliant job. He doesnt mind the extra work required here with ladders and tight spaces. He deserves a raise!!!"
thaleia S.
austin, texas
"very good service over all"
nicholas M.
austin, texas
"Professional"
judy L.
round rock, texas
"I made three appointments with Strand. The first was 2 weeks out because you were busy. It was for 10 - 12 time slot and at 15 minutes to 12, you called to cancel and rescheduled 2 weeks out. You guessed it you canceled again and I was silly enough to reschedule again. This time you came out . 6 weeks start to completion."
claudia B.
pflugerville, texas
"I believe I received excellent service. I believe Aaron know what he is doing and loves helping the customers that need help."
charlotte P.
austin, texas
"Youve provided good service for a long time."
gregg O.
austin, texas
edward R.
austin, texas
patricia W.
austin, texas
terry S.
austin, texas
"Prompt service"
marinela L.
manor, texas
"He did a great detailed job."
chris S.
dripping springs, texas
"Very Professional"
kathryn S.
austin, texas
"Francisco was excellent in defining the problem and resolving it."
sara E.
austin, texas
"Good service, easy to schedule, technicians are always polite and explain their recommendations well."
roberta M.
austin, texas
"I bought 2 air conditioners and 2 furnaces as well as a service plan. Twice Ive scheduled maintenance and both times they claimed someone dropped the ball. I had to reschedule and hope they showed up. Both times the service tech did not know I had a service plan and didnt know the units were new."
luis lopez L.
round rock, texas
"Gave a 9 because is the first time I use this company, nevertheless, I am very happy with the service."
billy H.
austin, texas
"Tech was three hours late"
kevin S.
austin, texas
"Very thorough technician"
john B.
austin, texas
"Great job"
alan (rntl) (.
austin, texas
"Fast response time. Friendly service and dispatch. Excellent repair."
gabriel P.
pflugerville, texas
jim G.
austin, texas
mike T.
austin, texas
"Your always there for us when we need you."
cheryl F.
round rock, texas
"I was satisfied but don't now much about the company."
james R.
taylor, texas
"Justin was very good at advising me what he was checking and how I could improve or maintain my AC."
tai N.
pflugerville, texas
"The Service Expert was courteous and got the job done!"
jesus R.
austin, texas
"There is always room for improvement. Might put a little more detail in cleanup."
suzanna B.
austin, texas
"Good service, prompt, professional"
omoniyi A.
manor, texas
"The technician was punctual and professional."
ed H.
austin, texas
michael W.
austin, texas
"Michael was fantastic. Super professional and very thorough in the summary walk through discussion."
neil R.
round rock, texas
"On time and got right to work, then told me what he found before leaving, though I also received an email report"
carey L.
lakeway, texas
jason M.
austin, texas
brent W.
round rock, texas
"Crews were very professional and did a professional installation job."
debbie A.
austin, texas
reina G.
austin, texas
robert S.
elgin, texas
"Quick response and knowledgeable about what I need to do"
anita D.
georgetown, texas
"Effian was amazing! He came and checked my AC late on Monday. He spent quite awhile here and discovered a leak in the coil and came by again to install it. He was assisted by Elian. I cant thank these gentlemen enough for coming out and working in the 100+ heat to fix my AC. Expert and knowledgeable all the way! I am happy!! Thank you thank you thank you!!!"
jesus J.
austin, texas
"The air conditioner is now working and keeping us cool during the day and night. thanks,"
carol C.
austin, texas
"Your technician was prompt and courteous"
thomas T.
austin, texas
sheri W.
austin, texas
jimmy M.
austin, texas
megan A.
austin, texas
"The tech was nice and personable and got the job done early."
paul L.
round rock, texas
"I made my 1st appointment & they never showed up no text no email no call nothing"
abbie T.
austin, texas
hilda V.
round rock, texas
"Excellent service"
douglass F.
round rock, texas
"tech very skilled and personable"
jose V.
austin, texas
carolanne miguel M.
jarell, texas
"Super knowledgeable, explained everything about the new system, gave options and didnt push towards a specific one."
micki E.
taylor, texas
"#1 - it took 2 days to schedule a call on AC that was not working at all. #2 - when technician arrived, he did not have the correct coupling needed to charge the unit with freon, even though I had supplied the make and model of the AC system, as well as the error code, and Strand Bros. had serviced the unit at least twice in the past. He assured me that a technician with the correct coupling would be out the next day. I called twice the next day, both times I was told I would receive a call to let me know the window time a technician would be out. I didn't receive a call, nobody showed up that day, and nobody has contacted me since. I had to call another company, and they came out the same day and fixed the problem."
michael H.
austin, texas
melody S.
kyle, texas
"I would have said 10 however they kept telling me tech on the way but he wasnt. It was 12 hours or so from the time we thought was arriving."
just K.
austin, texas
"Waiting to see how yall handle the follow up call Im about to make, letting you know that whatever you did to fix my A/C didnt work"
michelle B.
austin, texas
will F.
austin, texas
"easy to deal with, direct, straight, efficient, flexible"
pat S.
austin, texas
"A ok service"
james S.
austin, texas
"I have had good service."
tom B.
austin, texas
gary M.
jarrell, texas
"I purchased from Strand Brothers a Lennox Signature Series AC and Signature Series Furnace installed on Oct 20, 2014. Both Lennox units come with a 10 year parts warranty including a 10 year warranty on the Lennox evaporator coil if attached to a Lennox Signature series unit. (No registration required.) Now my coil is leaking and has to be replaced and Strand Brothers refuses to honor the warranty. However, I have recently discovered that Strand Brothers, without my knowledge or consent, installed a non-Lennox brand coil in my unit. I was unaware at the time of install even of the existence of the coil as a separate component and my receipt does not mention a coil or coil part number. I PAID FOR LENNOX, but I was deceived and did not get all genuine Lennox components. Additionally, Strand Brothers failed to register the coil with the manufacturer which would have automatically extended the warranty on the coil to 10 years at no cost to me. When I called Strand to inquire about the warranty your very rude Manager Thomas got into a shouting match with me telling me I bought the coil (a part I never heard of) separately) and it is out of warranty after 5 years. Even as of today, Strand has never even informed me that the coil you installed was not a genuine Lennox component. I had to find that out on my own by hiring another company to look at the unit. Now I am out of luck unnecessarily paying $3600 to replace a coil that should have been under warranty. But it is particularly the rudeness of your representative that make me dislike your company."
mark N.
austin, texas
viola W.
austin, texas
"Been with service experts over 15 years"
matt S.
kyle, texas
"The technician was courteous and knowledgeable. He did appropriate troubleshooting. Unfortunately the air conditioner didn't exhibit the behavior that I had noticed (making a squeaky noise on startup). The tech told me to record the noise if I noticed it again and to call SB back."
susan S.
georgetown, texas
"too expensive"
ms davis D.
austin, texas
gerald J.
horseshoe bay, texas
garry M.
austin, texas
ramya (rntl) (.
cedar park, texas
"The original issue was not resolved. The tech did not listen and eventually left. We called back to Strand Brothers and they said the tech would come back. He did not."
juan G.
buda, texas
padmaja A.
austin, texas
"Allen was very professional and respectful with my requests and questions. They took time to explain me everything and simple tips."
michael B.
austin, texas
"Pedro and Noe were polite, professional and efficient. The lead, Pedro, patiently answered all my question. And they did a good job. This team is welcome in my home anytime."
wendy C.
austin, texas
"Tye the technician was very professional and informative. He tilook the time to explain what he was doing and the steps we need to are to ensure that everything runs smoothly."
james S.
austin, texas
"Easy to deal with and good people providing services."
jacklyn O.
manchaca, texas
"The service was exceptional. Easily booked my appointment, the plumber was on time, got right to business and performed the job at hand with no problems, no issues at all. Plus, he was personable and professional."
flossie A.
austin, texas
maria M.
austin, texas
"Plumber Raymond and his assistant did a great job."
nikki N.
buda, texas
"Way too expensive"
marsha G.
round rock, texas
"When I have a problem, they work with me to have a technician come to check things out in a reasonable amount of time."
jim P.
austin, texas
"Good Service"
jane R.
georgetown, texas
laura P.
austin, texas
"The service person was very nice and knowledgeable, however, I went home from my job to let him in and was on a time constraint. He breezed through what was wrong. Basically, the drain pipe was clogged with sentiment and couldnt flow. He vacuumed it out and added Freon (?) which he said was fine but added it anyway. I still havent received an invoice. He quickly discussed the member program and although it only sounds like you save a few dollars I said okay because I needed to get back to work. All in all the service person was excellent but paying over $600 to unclog a drain sounds crazy. You got me Strand Brothers. After 3 days without A/C I had to do something."
susan M.
austin, texas
"I need a new thermostat and was quoted a price of over $1000.00. Im getting it but would have preferred a more moderate thermostat. Also, I am a member but was charged $82.00 for a ten minute service call."
steven T.
austin, texas
"Professional, complete and dependable."
pete M.
round rock, texas
"I currently have a major project in progress requiring installation of supplemental gas line. I would like to take this opportunity to specifically recognize Shae McKean. Ms. McKean apparently plays multiple roles with Strand Bros, and it is evident that she has a genuine, and sincere desire to "SOLVE THE PROBLEM". This Trait is rare and should be recognized anytime it becomes evident. Ms. McKean is the sole reason the progress of this project has been as success thus far. I currently have three Residences under the Strand Bros Service Maintenance Plan and am very confident that my family and I are in good hands under her watch! Thank you!"
eduardo T.
austin, texas
michael P.
austin, texas
scott M.
austin, texas
"poor communication, and no follow up when I finally did get an employee. The only person who I felt was credible was a person in the Parts department. you answering service promised returned phone calls but never followed through and I was left having to call back EVERY TIME."
penny green G.
austin, texas
"I've used Strand for years, and you're the best in terms of quality of work and service."
kevin S.
pflugerville, texas
georgia A.
austin, texas
"there 'quick response"
julie L.
austin, texas
"Fast response to my service call; professional diagnosis and repair; explanation of the problem, why it was happening and not to worry."
david H.
austin, texas
larry F.
elgin, texas
"was rescheduled two times is only complaint. Samuel and Traci were both excellent. Were very helpful in explaining problems that may surface in the future.Showed me pictures of problems and told me what they meant.Good job by Samuel as he worked with me the most. Traci filled in the blank spaces."
milan K.
austin, texas
"excellent service"
joseph J.
austin, texas
"alll reps were very good in all ways"
richard S.
pflugerville, texas
"Rapid service, knowledgeable technicians, honest and fair on cost of services"
lorin G.
pflugerville, texas
rebecca O.
austin, texas
janice L.
austin, texas
"Great service and great prices!!!"
robert M.
round rock, texas
"Professionals"
karen U.
austin, texas
"Same day friendly and thorough service when our a/c stopped working."
nikhil H.
austin, texas
"Ive bought a lot of equipment from Strand for my house and my rental including heaters and a/c units. And I had a service plan that expired. But when a 1 year old heater had issues, I was told it would cost $550 of just labor charge. This is outlandish and ridiculous on multiple fronts and should count as fraud. First, the labor charge from other reputed firms was in range of 200-250, second this is NO way to treat a repeat customer, and third I found out that in fact Rheem was offering free replacements which means Strand was double dipping at my expense. Very sorry I trusted Strand."
stephanie G.
hutto, texas
"The service person did an excellent job. My issue is the price of replacing my water softener."
dorothy K.
elgin, texas
"One vent does not work. I was told I would have to pay to get it fixed. Its only like 3 weeks old or so! Not fair"
vanessa B.
round rock, texas
"The techs were personable, helpful and I felt the service my house needed was taken care of very well. I appreciate that very much."
john W.
round rock, texas
mark M.
georgetown, texas
alan H.
georgetown, texas
"Sales: Adam Henwood, was very professional and tuned in with our needs in HVac. Installation Team: David, Bryan, & Jose were qualified, timely, efficient, and helpful throughout the entire installation process."
patricia D.
round rock, texas
"We have always had good service."
sydney I.
austin, texas
"I am with Strand Brothers for years ."
wayne W.
austin, texas
"nice guy. Tried very hard to do his best."
jeanne B.
leander, texas
"I had a nice long statement typed out but when I pressed Submit I got an error message"
jason B.
pflugerville, texas
"Great service!"
patrick M.
lakeway, texas
"Called ahead of time on day of appointment, arrived on-time, courteous, professional & promptly repaired the issue."
charles B.
georgetown, texas
"The technicians were very professional and explained all the issues very well."
john J.
austin, texas
"You installed a brand new unit, but there's an issue with the wrong slope and it's not draining. You've sent 2 different techs who have diagnosed the problem, but there's been no follow up from your office to schedule repair."
sarah M.
austin, texas
pedro M.
austin, texas
"Based on trust that I am receiving quality service"
ken H.
austin, texas
"Great service, great tech! No idea what the company is like overall. I would refer to a friend if asked."
donna A.
austin, texas
corinne I.
austin, texas
"I have been a customer for years. I am pleased with your service."
catherine Y.
austin, texas
"Very responsive and on time."
calli G.
austin, texas
steve M.
round rock, texas
richard I.
georgetown, texas
dan B.
austin, texas
"Came out on 3 day weekend , service tech very professional, timely!"
harlee H.
austin, texas
"Peter was very thorough and transparent with us on what we needed for our repair."
paul E.
austin, texas
"good job, good technician. thorough"
danny B.
austin, texas
"Service is always great. Pricing is out of control."
janice B.
round rock, texas
jerry S.
austin, texas
"Your service. Your technicians and their knowledge."
randy E.
round rock, texas
"Ty got here early and fixed the problem."
bill Z.
cedar park, texas
"Level of service has dropped drastically since becoming an Advantage customer"
dorothy S.
pflugerville, texas
mr johnson J.
austin, texas
"Your serviceman was polite, professional and on time."
cindy G.
pflugerville, texas
"Responsive and friendly"
mark J.
austin, texas
elizabeth M.
austin, texas
"Staff is great"
camille S.
austin, texas
"They responded immediately.."
marie H.
round rock, texas
"Knowledgeable technicians"
betty S.
austin, texas
"The techs were absolutely outstanding in everything they did replacing our a/c ducts from their work to cleaning up. Jesus and his team were outstanding! So was Peter Carlo and Joseph. I cannot thank them enough!!"
john F.
elgin, texas
barbara B.
austin, texas
"We have been satisfied in the past, but our new system keeps shutting off before reaching the correct temp even though the system was just checked."
katherine S.
austin, texas
"Tech for 1st appointment Was a no show. Mid day someone called to say tech was not coming Rescheduled appt service was fine"
jim C.
austin, texas
arin G.
austin, texas
"Great communication, great scheduling, friendly and knowledgeable service from Jose. Feel like we trust Strand and got good value"
john M.
round rock, texas
"Excellent and knowledgeable service technician"
ken A.
round rock, texas
"Very thorough service and fun technicians."
helen C.
austin, texas
nancy H.
austin, texas
"Strand Brother's serviceman was on time and professional."
terri A.
round rock, texas
"I really enjoyed speaking with the tech. The only hesitation would be that we still have not received a quote."
marlene T.
austin, texas
"Show up on time and answer any questions."
allan B.
austin, texas
jane W.
austin, texas
"I have used Strand Brothers for many years and have always had good service."
mike wolfe W.
austin, texas
"Scheduling is painful. I had an appointment. When no one came, I called and was told that despite having an appt, no technician was actually scheduled to come. I have no idea how this works."
virgina C.
elgin, texas
"The tech (Sam) did a thorough inspection"
tracy M.
pflugerville, texas
donnie P.
cedar park, texas
"Service was good"
grace K.
round rock, texas
bruce L.
austin, texas
"Reliable"
carol H.
austin, texas
"Last Thursday my 96 yo mom's 25 yo a/c quit working. She had to spend the night ion the couch of our very small apt. The next day a a VERY nice tech said he could likely repair it but didn't recommend it. That still left us with an immediate problem and I got bids for Lennox replacement equipment. In the meantime a repair guy from another company came, found the immediate problem to be the capacitor, and the a/c is still working a week later. I got bids from him, too, on American Standard a/c and we're trying to figure out, given our astronomical electrical bills, what's the best solution."
cruser A.
austin, texas
"Serviceman was prompt, knowledgeable, explained and fixed problem, and advised what to do if problem recurs."
chris L.
austin, texas
"Alex is GREAT. He's been here multiple times and always addresses the issue at hand efficiently and transparently."
lloyd J.
austin, texas
"Strand Bros has been a service provider at my residence for many years and Ive always been satisfied."
dana W.
cedar park, texas
kate M.
austin, texas
james K.
austin, texas
"Excellent and expeditious service. Brian and Ethan were on-time, efficient, respectful, and performed all work professionally. If these two men are typical of your overall staff, Strand has a first-class team!"
emery W.
pflugerville, texas
"Your techs/sales are always professional and honest"
jennifer W.
round rock, texas
"Francesco was extremely knowledgable and empathetic. I trusted him! I will definately be asking him to return to service my HVAC"
beth K.
austin, texas
"Great service, very knowledgeable techs, very courteous, patient"
elaine L.
austin, texas
"Professional snd called to let me know he was coming earlier."
drucilla D.
dripping springs, texas
brad S.
austin, texas
carol E.
austin, texas
michael H.
austin, texas
"Great communication with dispatch, Ty is a very good at his job."
shirley S.
austin, texas
kim B.
austin, texas
molly S.
austin, texas
"In the first place your option of paying monthly amounts for 2 service calls a year. Then, all yur associates have been courteous and helpful, as this most recent man was."
mary S.
austin, texas
"Knowlegable techs. Always on time."
wayne W.
austin, texas
"I do not receive prompt or accurate servicing at the annual check nor 3 follow ups not sure if advantage customer means anything regarding excellence"
steve G.
liberty hill, texas
"The person who came essentially refused the job, unless we were going to replace the entire system."
adrian O.
austin, texas
deanna K.
austin, texas
"They did an awesome job. Knowledgeable and friendly"
keith M.
austin, texas
"very poor service!!!"
nancy S.
georgetown, texas
"I have always been satisfied with the service provided."
steve F.
austin, texas
"Too Expensive. Cheap part - large bill."
david L.
austin, texas
glynn H.
sun city, texas
"Brecause the work was done in short order, the tech was great to work with. Only one issue wshich we did not know about to discuss with tech. It seems to us that our max warm water is a little cooler than before - maybe intentionally by the tech. Not a big problem - just something we notice."
mary M.
manor, texas
"As far as I can tell the unit seems to be performing very well. I do have a problem with the cleanup. The electrical panel on the side of the house was left wide open and with the hard rain and wind we had on Saturday night it was wiggled around a little bit making it harder for me to close and adjust it properly in place (some of it may be due to bad arthritis in my hands). There was trash left in the yard - a drink cup in one of my shrubs, other pieces of trash in the grass; inside some rubber foam from the old unit and other pieces of trash. I realize this is a minor issue for you but a homeowner expects more. Overall, the service is good."
alma C.
austin, texas
"Always great service!!"
linda G.
lakeway, texas
linda C.
austin, texas
thomas C.
austin, texas
lawrence H.
leander, texas
"very understanding"
jim B.
austin, texas
wallace A.
georgetown, texas
stan B.
austin, texas
dora F.
pflugerville, texas
"I was able to get an appointment soon. Tech showed up on time."
ira R.
austin, texas
"Problem not resolved. Tech should have used more appropriately troubleshoot methods to detect a too cold space in a multi zone system."
joan B.
georgetown, texas
"The gentlemen were very thorough in investigating the problem."
david S.
cedar park, texas
"very professional and helpful"
jeffery C.
austin, texas
"technician did everything he could to help us"
bennie E.
austin, texas
bob K.
austin, texas
"I initially had my slot scheduled for 8-10AM, but agreed to move it to 10-12PM by your request. I had been hoping to leave for Dallas at noon, but tech showed up at 11:58. While checking out outside unit be popped a breaker here couldnt fix and said we now needed an electrician. Electrician came out and simply turned them breaker all there way off then back on. Do 4 hours late to leave, and cost me $85 for electrician because your technician was incompetent."
lance H.
austin, texas
"Be upfront about the fees when the appointment is made. Comment was there is no charge was not completely true. Only applied for the trip charge."
mary rizzo R.
austin, texas
"The technician was thorough and very professional"
rick B.
austin, texas
"The techniican, Ty, was friendly, knowledgeable and very helpful"
ray T.
dripping springs, texas
tommy H.
austin, texas
james Z.
austin, texas
"Technician came the same day I called and easily solved the issue."
john D.
austin, texas
"Very professional"
lalipha K.
georgetown, texas
mary L.
austin, texas
"Great service. The tech was EARLY, courteous, and professional. Did a great job."
bob C.
buda, texas
sonia F.
austin, texas
"Tech was very professional"
david L.
sun city, texas
rosa Z.
austin, texas
"you came the next day I called. Your technician was on time and he quickly fixed the problem."
kathryn S.
austin, texas
"The gentleman was nice . He spelled my name wrong on pertinent forms which really made me wonder if the operation of the contract would be correct. I still get emails and with the incorrect spelling. That is important when he was shown the correct information. There are so many scams out there that trust in businesses is not stable at this time. I was not given any remedy to my situation. I am still concerned about the service and promises."
kathy M.
round rock, texas
"Explained things very thoroughly"
weldon K.
austin, texas
"Very knowledgeable about HVAC installation."
joshua R.
austin, texas
"Our technician thoroughly surveyed the problem and found the issue. The problem was that he reported it back because we need a new coil and no one ever called us to schedule the service. We had to follow-up. Not his fault."
david N.
pflugerville, texas
"Tech provide great information and appeared to have found the problem"