Strand Brothers Service Experts Reviews

"The representatives are pleasant and courteous."

"Dependable"

"Great communication; followup"

"The guy who showed up said something was plastic and he would not work on it"

"Technician was excellent"

"I have always been pleased with the service Strand Brothers has given."

"The plumbers (unfortunately I forget their names, I think Thomas was one of them?) were prompt, professional, thorough and cleaned up well."

"Always great service with Strand"

"because I would, it's the first name I would think of. Y'all have been pretty ok to work with."

"Had new Ac, hot water heater installed almost 1 year ago, We have had numerous issues with both, Technicians not properly trained on systems to correct issues quickly"

"Has been reliable service."

"I have recommended many times only to find out from the people that Strand plumbing quotes were so much higher than others and they were told they needed services parts that were unnecessary."

"Disrespectful and unprofessional service. The technician was guided by notes from another one of my 4 AC units while attempting to service the one I called about. It is clear that your customer database is all messed-up for people like me with multiple systems. When I pointed that he was all confused with his notes, he refused to apologize and was rude. I have asked him to leave. Never again !!"

"I felt like the technition was trying to upsell me on everything. He mentioned the attic insulation, my soft water system, and my water heater, . This was part of my anual heater inspection and upkeep. Makes me wander how much time they actually took on the maintenance portion."

"Great service, great people"

"Excellent service!"

"Reliable service and friendly staff"

"Whenever the tech they dispatch they're very knowledgeable and courteous."

"The technicians are knowledgeable & friendly."

"Original installer left unsightly hole in sheetrock to accommodate the larger size of the equipment."

"Service Tech Christian was very thorough and knowledgeable. He demonstrated true concern and desire for excellent service."

"Gilbert did an excellent job. Extremely professional and knowledgeable."

"Good service, good reminders to schedule prepaid check"

"They were very professional."

"Piss Poor - I needed a plumber for an emergency hot water issue during the freeze in Dec. Contact your outsourced service writer, never got a schedule or call back Went three week without hot water."

"The service provided was excellent but the prices were VERY high. By example, $229 to replace a compression shout off valve on faucet or toilet is fine if you are replacing ONE valve - but the price should fall dramatically if there are multiple valves being replaced or if there is other work being done as the water is shut off after the first, the lines are drained, etc. Overall we were VERY HAPPY with the work - disappointed with the pricing which for our services performed at our home worked out to about $395 per hour and that was with the 15% discount. Joshua and Gary (assistant) were EXCELLENT - we would welcome them back to work in our home."

"Technician availability was within our timeframe."

"Very helpful and conscientious ??"

"The tech is very polite, honest and thorough. Awesome job!"

"Professionalism, and the bi-annual maintenance plan"

"Professional, knowledgeable, did a good job."

"Technicians are professional and takes the time to explain things and answer questions"

"Professional, courteous and did a through job without pushing extra services."

"I got prompt service with people who knew what they were doing. Easy fix on an expensive system that is breaking down with the thermostats too often."

"Good friendly people not always trying to upswell you on something that is currently working"

"Installation service and follow up service is/was great!"

"The service was timely and excellent. Scheduling was quite difficult."

"Efficient"

"Excellent service, knowledgeable specialists, reasonable prices."

"Always get good service"

"Excellent service by professional technicians"

"On time and thorough"

"They provided .hood timely service."

"Quick,courteous service were provided."

"Appreciated a senior tech helping me understand the thermostat."

"The technician was skilled and professional."

"I feel tech was not trained enough to handle appt on his own. I have called and left message for manager 3 times over 1 week period and manager has NOT called me back."

"Josh and Gari worked after hours to get our kitchen sink unplugged. They did an excellent job!"

"Technician was very helpful"

"Good people work for the company"

"I was double charged on my credit card. They came unexpectedly on a day that was not in my requested days for service. They left the cover off of the water meter."

"Prompt, professional service"

"Courteous and efficient"

"Issues with thermostat."

"Prompt, professional, knowledgeable."

"Courteous and professional, helpful"

"The service has been excellent."

"I called during Christmas Holiday Season and left a message that my heater was not working properly upstairs. It was knocking and could not turn it on due to the noise. Strand Brothers never responded to my voicemail. Ultimately Strand Bothers called me to set up maintenance visit. I asked about no response to my initial call and did not receive adequate answer."

"Response was timely, and technician was friendly and made a special trip to get appropriate thermostat on return visit after heat check. He gave me review of controls, etc."

"Everyone is helpful & courteous, from the folks on the phone to the techs."

"The technician identified it as a bad thermostat. Everybody was very professional."

"The service providers were knowledgeable, quick, and clean."

"timely response to system outage. member of the monthly club."

"thorough with knowledgeable feedback"

"They were thorough, professional, and informative."

"Service persons are always competent and informative as well as courteous."

"They were prompt and did the examination of the system."

"The service guy was strange. Here for no more than 10 min. Said he doesn't recommend water softeners, wouldn't fix ours. Couldn't tell who made it. Said we'd have to figure that out if we wanted someone else to fix. He suggested replacing it with a whole house filtration system. He said he'd send a quote which I haven't seen."

"My only complaint about Strand Brothers which has occurred at every appointment (except this most recent one) is the push to buy a new system just because mine is older."

"Service has always been amazing -- and calling to remind me about a service that they'll get no additional money from? That's top notch in my book."

"Timeliness and thoroughness of service,Not trying to sell me something."

"Convenience"

"This was the costliest quote out of all that I got. Though the tech who came was very nice and professional."

"Good, prompt service although technician did not call before hand to inform us of his arrival time."

"Provided courteous service"

"The quality of customer service seems to have declined in recent years."

"My friend refered me. Using service for about 2 years. My AC is in good condition thanks to Strand brothers. The last tech was an old pro. Appreciated his advice. Sorry I can't remember the gentle man's name. He's a keeper!"

"Great expertise, prompt, cordial and helpful."

"Great people!"

"The tech was very courteous, however, I dont think he was knowledgeable enough to be doing visits alone. I do not feel confident with info he gave me. I called the office the day after appointment to talk to a manager. I left a message and was promised a call back on Thursday. Still waiting for call.,"

"He was very good and explained what he did."

"on time, very complete with checking everything,he even cleaned the return air vents"

"Excellent service, courteous employees, great explanations!"

"worked well"

"Service technician very timely, congenial and helpful"

"Everything was explained to me and the work was done in a timely fashion. Very polite technicians."

"I've used Strand for many years, and find them reliable and easy to use. They keep my systems in good shape so I don't have crises."

"generally, I have confidence that my units are being well taken care of but: 1) the 30-min call to let me know the tech is on the way hasn't been a priority, 2) the hot-water-issue cause hopefully was identified this recent visit, but: 2a) a part of the system wasn't installed correctly, 2b) the tech in Nov '22 didn't identify the cause correctly thus allowing the system to leave me with no hot water again, for a week while techs were busy during the freeze, 2c) the recent tech said I would be notified for the installer to come back & correct the issue - I have not, 2d) asking the recent tech about the flushing process, he let me know this is an annual necessity and that I would be called to get it scheduled; I told him it had been a year and a month and I had not received a call for that. I'm a bit concerned about the lack of attention to detail."

"The service was outstanding and the guys were very personable and knowledgeable. Will definitely be using yall again!"

"Reliable, expert service."

"Good professional service"

"The strand person covered everything"

"Raymond (trainer) was informing the trainee Luis on charging us an extra $250 for just replacing 3 bolts and washers."

"The tech brought my filters a day earlier which I was able to replace the filter that day."

"I have trusted Strand Bs S Exps for many years and the service has always been excellent. This time was no exception."

"On time, polite and efficient."

"Consistent quality service."

"Your men were polite, efficient, helpful and always offering to explain the process."

"I made appointment with time I needed. I kept getting calls saying tech was done early could he come by that morning. I said NO because I set time I needed. Got another call bugging me about it!"

"Our recent experience with the water heater was true professionalism and courtesy. Bryan was outstanding, making sure everything was right. Thank you Strand Bros!"

"Punctual, knowledgeable and friendly."

"Great equpment, great service."

"great job"

"They have always been prompt courteous and candib about what was needed to keep my HVAC system in top shape."

"The techs were nice but the toilet didn't fit and the charge was extremely high"

"Scheduling was easy. The technicians that did the work were professional and did a good job."

"Your installation years ago was a horrible experience Your maintenance service has an underlying sales focus and this last service was a problem. Your service people showed up 30 minutes after the 2 hour window, confrontational and argumentative"

"Reliable and knowledgeable. Work quickly and efficiently"

"Impossible to schedule, schedulers seem to read from script, scheduling has clearly been outsourced"

"The lady that came out to bid our job was very very very pushy and ignorant. Went to stand on our ac ductwork in high heels. The crew forgot to hook up a vent to a room. Took 3 trips to figure it out"

"Service is usually great. The new AC/Heating system we had installed last spring seems to be running well, but we've had to call for unplanned service on the wall thermometer a couple of times."

"Exceptional job"

"My technician,Samuel,was really a great communicator and spend extra time talking to me about my unit and some future steps I may need to take to keep my unit in good working order."

"I requested a seasonal checkup and diagnostic to provide documentation that the ac worked well and to receive recommendations and/service needed to bring system up to optimal. We told scheduler, young service person and the service person who was supervising that we needed a report for closing of sale of the house. When the service inspection was done, I asked the technician if everything checked out good and he said yes. Reviewing the paperwork after, I saw that the filtration system had been marked poor, looking like something was wrong with the system when the only thing to bring this up to good was to replace the inexpensive filters with better ones. I immediately called to discuss to get a recheck if we replaced the filters. Ive been promised a return telephone call for days. No emails or phone calls back except for this email."

"So far have detect no serious violations of integrity, so far."

"Not 100% fixed for 2nd time Left tools first time Must have had rocks or something on bottom of boots, scratched bathroom hardwoods up quite a bit"

"The service, whern it came was good. But it took three different appointments and spotty communications on Strand's end to get it done."

"Good work"

"I took several calls to the call center to get an appointment scheduled and I am still waiting on a quote for the work that needs done."

"It took several calls to finally get someone to respond - beginning on a Friday - the service man finally came out on the following Thursday, and no notice was given that he was on his way"

"I have been with this company a long time. I don't like the recent changes that have been made, such as not receiving notifications about appointments at all (especially if they are made 7 months in advance). It also seems like a lack of communication between units is there. I was told the same tech would do the service on my water heater as the heater, but then was told when he came that he only does the heater and I had to make another appointment."

"service rep was very helpful and pointed out possible problems I could have help. Then proceeded to fix them. Outstanding."

"Reliable service"

"Great customer service, trustworthy"

"Always thorough and detailed"

"Raymond and Luis answered all my questions and were very efficient and knowledgeable about my concerns."

"Bad service and communication"

"The service was good. But, I did not get a receipt."

"Top notch outfit"

"Good work"

"Honest and open technicians"

"The tech did an excellent job and paid attention to detail."

"Strand service tech was knowledgeable and helpful."

"Courteous, knowledgeable, and a pleasure to talk to."

"Responsive, efficient, professional service. On one occasion, a service person was too aggressive about additional work (not on Dec. 2022 maintenance visit)."

"In recent months, charges for parts seemed high"

"Very professional and courteous."

"Scheduling for emergencies is poor. Technician didn't seem to care. Now I have to call out again for a noise coming from the tankless water tank and my inside control is blank."

"Courteous professional service is always to be recommended."

"Once the technicians were here, all went well, and they were most helpful. But they were the third appointment we had had this week. The first two were marred by unreturned calls and un-notified no-shows. Finally we were able to get someone here, and have some satisfaction. And we have service contracts for both HVAC and plumbing!!!"

"Everybody that came out was very nice, knowledgeable and tried to do their best. The first tech seemed to be too much in a hurry and couldn't diagnose the blower problem. It was several very cold days that passed before a senior tech and trainee came out. I could not understand Billy's heavy accent and very fast speech. The trainee, DeShawn, was very helpful in interpreting was Billy was saying. They were both very helpful. And made me understand that the blower problem couldn't be diagnosed while the blower was functionally operating. After I installed a surge protector leading to the unit the blower began to operate normally and still does. So far so good!!!"

"Alfredo and Shams were very thorough and answered all of my questions."

"Excellent service from the technician"

"Everyone was very courteous and they knew what they were doing. They did not leave a mess for me to clean up. I really appreciated that."

"Problems with new units. Service difficult to obtain."

"There seems to be a communication problem within the company."

"Paid $150 for duct inspection, but Alberto too big to do total inspection. I would like to have smaller person do remaining inspection without further payment."

"The guys were quick, cordial, and took care of our problem."

"The offshore call center told me there was no service charge but the on-site personnel charged me $89. I protested but the company is yet to respond."

"All service techs were great"

"You schedule, call before you arrive. Work is always excellent."

"Neighbor recommended Strand and I sent them to my sister for heat check and they were pleased with service. My service person was personable and performed heat check. I am waiting for followup work on electronic thermostat."

"I wanted to wait to do this survey to see if the technician followed through and ordered the part needed to fix our system. We havent heard back from Strand Bros, and it seems we should have by now. However, since the technician was very knowledgeable regarding our system, we were pleased overall."

"Arrived earlier than expected in an emergency situation. Exceeded expectations in removal of old and installation of new hot water heater. Located on the 2nd floor made the job a bit difficult and Gari and Josafat were professional and did an excellent job."

"Excellent service, but a bit pricey."

"I purchased a brand new unit in September and I have had 6 technicians out here and the technician that came over 2 days ago had to face time another technician to just end up informing us they need parts."

"Very good service from the beginning"

"Made no effort to fix and then tried to sell new unit at outrageous price"

"I have had their services for many years and they are consistently great to deal with."

"Arrived on time. Polite"

"Prompt and excellent service. I wasnt able to find another to come out to Taylor to fix my heater during freezing temperatures. The technician identified the issue right away and explained it in a way that was easy to understand."

"No plumber ever showed up despite the fact that we called early morning. We were without hot water and had a newborn in the house. After not receiving a call within the 2 hour window the customer representative promised, we called again to make sure someone was going to be able to come out. We made another 2 follow up calls because no plumber ever called as promised. We were promised by customer service that a plumber would call and would be able to come out that day. One we DID get a call, we were told by the plumber that he Didnt know what happened to our call. Strand installed both of our Lenox A/C units about 6 years ago and installed the tankless hot water heater we have. We have been faithful members and schedule our maintenance as recommended. We have only used Strand Brothers to this point. Over the years we have had both poor quality techs (one even lied to me) and very capable techs. After spending thousands of dollars on repairs and issues with both our new units and techs, we asked for a manager to please contact us. Sadly no one seems to care enough to call back to discuss our issues. It appears to have become a very chaotic, extremely unreliable and poorly managed business. Im tired of paying monthly to be treated poorly when we need service. Please do something!"

"Strand technicians do a great job but other people might have a company that is preferred."

"Fast, reliable service"

"Very professional"

"The knowledge, willingness to help, and high quality of customer care."

"Pleased with equipment and service"

"On time, no problem came up"

"On time, pricing, knowledge"

"I needed emergency service due to cold weather. Aldo came to my rescue. He got the water turned off and wrapped all of my pipes. He was very polite, explained what he was going to do and I thank Strand Brothers for having such an asset to your company. He saved me. Thanks"

"I like that problems with my system are explained to me."

"Because it was just the choice I made!"

"Timely, complete, effective"

"I am a very UNHAPPY 20 yr member customer. My AC heat went out during the freeze. I called 745 am on 20 Dec. At 8 am someone called me and told me I was 1st in line for service. NO ONE showed up and subsequent calls to you was always a different rep giving the same promises. At 5 pm, a rep called offering apologies & told me would be 1st in line for Dec 23. No one showed until 5 pm. The two technicians apologized for the company & were very professional & quickly found the problem. No issues with them, they were great. They had to charge me a diagnostic fee which I did not like as I thought as a member those were waived. The technicians told be they had to order the part (I think it was called heat strips) & someone would be back to install it today Mon Dec 26. I have yet to hear from your office for ETA nor has anyone shown up (now 11:42am CST). Not a happy customer."

"Professional and polite"

"Prompt"

"We are relatively new clients. We just had a heating mode inspection and 3 days ago the blower stopped. During the coldest 3 days in a row since we can remember here. We have been without heat since 12/23 and will probably be without until 12/28 at the earliest! It has been a real struggle getting the house from freezing using borrowed space heaters and our fireplace!!! Last night the blower came back on for a few hours and then quit. The jury is still our satisfaction. It doesn't seem quite right that a 6 yr. old unit, top of the line, has a problem and wasn't diagnosed either at the inspection a couple weeks back and now we still don't know if we are facing a big bill and without heat for an undetermined amount of time. If we can get out of this very stressful mess that is really put a strain on our family during this season...Please advise."

"Times were accurate, tech was thoughtful and intelligent"

"Wiring had to be jury rigged to make the thermostat work. Fan only mode wont be able to be used. Not something I use anyhow."

"Good customer service, arrived on time. Friendly phone calls"

"Always reliable, informative, arrives on time, super friendly and very respectful"

"Great service with a surprise ending. Love the Advantage Plus service"

"employees"

"Address needs quickly and very polite and professional"

"I liked everything about the service visit but other might have different criteria that determines whether or not I recommend."

"highly recommend"

"Benji and the tech were awesome!!!! And Billy, in warranty, was great too!"

"Great service with timey arrival and detailed explanation of work done when leaving"

"Very satisfied with service thus far."

"The expert who came out was very nice and was early every time, which is great, but he did not order the correct parts, despite knowing he should have. He thought he needed to order a mother board and motor blower, but only ordered the motherboard. This meant he had to come out to my house a third time (for diagnostic, install of motherboard, and install of motor blower). I am thankful it was before this cold front that is coming in, but was bothered he did not do it the first time."

"Professional and reliable service"

"The phone gets answered and you always show up!"

"Easy to work with and Tech are professional and answer all my questions."

"i like having the system checked out before problems come up"

"Ricardo was knowledgeable and communicated well about the condition of my hvac system."

"Responsive and concientious"

"Very professional"

"Delight with the outcome!"

"Professional, courteous, friendly, knowledgeable, helpful technicians."

"For the job I needed done, you were way overpriced."

"Very professional"

"Technicians were professional, thoughtful, and cheerful. I think Im going to love your Advantage Program. So far, so good."

"Overall weve been happy with Strand but recently the folks taking the in-take calls have been an issue. They booked the wrong servicing and the next person still didnt understand what I was asking to book and must have used my name 45 times in the 10 min. I tried to get him to understand that I just needed to book the regular maintenance of our heating system so I just gave up!"

"Every tech thats been over did great work"

"Very courteous and on time"

"Good service appointment and learned more about the code on the control device."

"Christian--very courteous and professional"

"Samuel was courteous and professional"

"Superior service"

"They showed up on time. They did the job and they left. No muss no fuss."

"Josefat was very thorough in fixing my problem. He emptied all the aerators, disconnected and reconnected pipes until the blockage was found and my pressure was restored to prior levels."

"Tec was very professional and seemed to know his business"

"You didnt come back! I had an appt today 2-4 and no one came. No one answered at the office. I was referred to some call center who had no ability to call you either. I pay for your service plans and now I have no heat all weekend. Awful awful awful. I want the rest of my service plan refunded."

"Technicians are knowledgeable and transparent."

"Courteous and professional"

"Always pleased with the service men sent to our home"

"Service is fantastic!!"

"felt scammed. pressured sales pitched from inexperienced saleswoman. insufficient information given and lack of knowledge of city weatherization rebates"

"Ivan did great work on his visit, but scheduling has been a problem."

"The technicians are always very knowledgeable and professional"

"because they have demonstrated they are *experts*; professional, friendly and informative as well."

"Aaron was on time and did a good job."

"Because of the knowledgeable and helpful technicians like the one that serviced our unit."

"Always seem to be on time and do the job!"

"Always knowledgeable, professional, friendly and very courteous. I trust their work."

"Very efficient"

"Aldo came and give me a quote. He was courtesy , professional , and honest"

"On time arrivals. Courteous technicians. Explain results of service inspections."

"Great, friendly service"

"They didnt charge me extra because of the weekend and was able to come promptly"

"Strand persists in calling me to arrange my maintenance service that I pay for. And I appreciate that. And the service technicians are the same people from last time. So they must like their jobs. And I like them, individually, and trust them. Oh. And they maintain my systems:)."

"He did what I needed to do in an efficient and timely manner."

"I felt that I was overcharged for the repair work that was done. It seems your set price to replace fan motor is not based on time it take for technician to perform the work."