Strand Brothers Service Experts Reviews

"iMiguel was very friendly and competent ; I assume he checked everything he was supposed to. he answered questions i had and showed me items that could possibly cause problems. since my system is old."

"On time, polite & explained everything"

"I was charged $247 for disinformation. I am now convinced Strand Brothers exists to bait and switch all customers to a new system. I called another repair only hvac co, and they had me up and running in 30min. Small leak in condenser that with simple coupler had everything up and running. I will never be calling on strand Bros again. You can keep my other $447 service/maintenance because I will not be calling BACK EVER. And will definitely be telling others of my terrible experiences with your company. DON'T LEAD WITH TRYING TO UPSELL A NEW SYSTEM AND ACTUALLY TRY TO WORK WITH CUSTOMER TO FIX EXISTING SYSTEM."

"Frank diagnosed the problem and explained it to me. We then talked about options for addressing it and decided what we were going to to. I didn't feel pressured into making a decision. He was sensitive to my needs and time frame."

"We are convinced that this company is a fraud. We were satisfied with Carlos, except that we told him on Tuesday 9/1/2020 that we wanted him to look us in the eye and explain an ITEMIZED listing of all expenses that we were charged for. He emailed us the list after he sat at our dining table with his calculator for at least 30 minutes. We did not receive the email until after he left and when we opened it there was ONLY the final figure there. We have now waited 2 weeks and still have no itemized bill to submit to our insurance company. Waited all day today, Tuesday 9.15 for Tina (Customer Service delegated by Wade Harrell to respond to our request. She was to call me no later that today but did not."

"Kevin went above and beyond to make sure that our HVAC system was going to work properly for us. He was courteous and answered all my questions. He even sprayed off the outside condenser which took extra time that was definitely needed."

"Kevin was polite. Also, he was very professional and knowledgeable about my air conditioner unit."

"He explains things to us and let us know what is wrong if anything."

"Could of been higher but since we called by 9am to set appointment, were promised someone would come between 12 & 2pm and they didn't show up till after 7pm without calling us to let us know what was delaying them!"

"Repaired blockage"

"Good job."

"On time, quick finding the problem"

"Francisco took the time to explain a problem to me."

"Technician very pleasant"

"Alex has been at our house before. We appreciate his knowledge and professionalism"

"Problem identified and fixed next day. But did have a billing issue of refund pending for membership of $102 from Charlotte that has not posted yet."

"I have not received what was expected from my package here. The city of Austin rebates have not come in."

"Your tech Luis was on time. He was very courteous and knowledgeable. He answered all our questions about the ac system."

"Very helpful information about what needed to be done."

"Alphonso took his time checking everything out, and also gave some suggestions about a better quality filter."

"Brady professional, very competent, a great communicator and took appropriate C19 precautions"

"had a mask and did good work"

"everything went fine"

"Ivan was very thorough in checking out the AC system and explained what was going on and how we was going to fix it."

"Complete service. Flushed pipe and gave possible future fixes."

"I specifically told the tech that I believed the issue to be a clogged drain pan. He did not check, instead looked at my coils and said I need a new system. I called elsewhere. They unclogged the drain and solved my issue. Total rip off and waste of my money and time."

"He came early on Labor Day and was friendly and fixed the AC!"

"technician lied to me about multiple things. I had 2 other companies tell me the same thing that contradicted what yall told me. I was told that there was an inch and a half of dirt in my ducts. Called to let you guys know that I was upset that I was lied to. The technician called me back telling me he never said that and he cant look inside my ducts.. WHICH IS THE ENTIRE REASON I HAD YALL COME OUT. but he had NO problem telling me all my ducts needed to be replaced because they were so damaged.. A supervisor was supposed to call me but never did."

"Punctuality in addressing and responding to service related problems."

"Very professional and seem to be thorough.."

"He was very polite and answered all of our questions."

"Excellent service. No filter provided"

"Showed up on time, was quick, polite, professional, quickly diagnosed the problem and solved it.. kudos to Grady!"

"Responsive, informative, and friendly"

"Ivan was so friendly, polite, thorough, and careful!!! My AC was back up and working correctly in less than an hour!!!"

"You flooded my house. Until that is resolved, there is no way we can recommend this company."

"On time...disclosive....polite"

"He was very professional and knew exactly how to correct my problem as quickly as possible."

"Showed up on weekend within an hour after calling for service, technician was very friendly and courteous, quickly diagnosed and fixed the problem"

"Very reasonable scheduling in response to service call. Good communication between customer, office and technician."

"Miquel is so people friendly and i know he will do the right thing when it comes to my home inspection. He will not add on extra expence. I truly trust his judgement. That is why i will always request him to take care of my home."

"I have tried for so long to simply get a receipt!!! It's been 4 months!!!! AND I have had to call and demand final inspection so I could get rebates AND rebates were not what was promised so had to call and try to get a check cut but still have not received AND one of the workers tried to walk out with my Nest thermostat AND... the list goes on. BAD customer service after install and payment."

"Didnt fix the problem and said that someone would call with information and costs.At different times said different parts were the problem and started with quotes from 2900 to 5900. I went with another company that had me up and running in 3 hours."

"fast service to schedule and technicians are efficient and polite."

"Punctual, professional."

"Far too expensive for what we had done. $250 for him to come tell us that the vent is blocked. I thought it would have been just the $89 visit fee, since he never actually fixed anything. I called twice to discuss the overcharge and found Debbie to be very rude, saying someone would call me and never did. Very disappointing."

"I felt the technician was very honest and didn't beat around the bush."

"The service agent was very thorough, courteous and knowledgeable."

"Miguel, Alpha T., Freddy, Alex, and Pedro provided Excellent service. They let me know everything about our new AC/heater. They were professional Throughout the process and cleaned up the House and yard of the old equipment. They worked very well as a team! Very respectable. Kept me posted throughout The process. We greatly appreciate all they did for us."

"great job"

"My HVAC vent ducts are wet and called Strandbrother to investigate. Was charged $200 to tell me my unit was old and needs replaced. Its three years old and appears to be in fine shape. Called another provider and was able to identify the issue and got serviced. Always been happy with StrandBrothers in the past. This time it feels I spent a lot of money for no value and would now hesitate to recommend to family and friends. Sorry to have to deliver bad news."

"Very informative and helpful regarding A/C units."

"He was prompt, wore his mask, explained what he intended to do, answered all of our questions, performed all of his tasks, answered more questions and politely said good bye."

"Professional. Friendly. Responsive."

"technician called to let me know he was on his way, arrived when he said he would, was quick and efficient"

"Glenn was given inaccurate information for the visit which involved my dishwasher. He was not able to address the dishwasher issue but since I had a second issue with my kitchen cold water line, he was able to address it and fixed the problem. If it had not been for the second issue, I likely would have been charged for a visit with nothing being accomplished."

"Easy to schedule online. Came promptly. Completed the work in a very satisfactory manner. Very pleasant service person."

"Responsive. High quality installation."

"Tech was great at troubleshooting HVAC system and making repairs."

"Technician promised that we would be contacted promptly with a quote to replace or upgrade the AC unit but nobody reached out"

"The service Tech was very knowledgeable and made sure to explain everything to me in great detail! He knew exactly how to fix my problem! Amazed with the service I received. I scheduled my appointment online and then called the customer care number in the morning the lady who answered my call was rude! She made me feel like I was asking dumb questions and I felt rushed on the phone. I wanted to know how much my service fee was going to cost and how the company worked since I had never used youll before."

"Carlos did a great job, was very communicative when things went wrong, was clearly knowledgeable, and got the job done right the first time. I thought something had gone wrong and called about it, y'all sent Javier out first thing the next morning and he took a look and helped me understand what was happening."

"i was over charged, the item that i needed was within warranty and he said it would be $100.00 instead of $232.00, I called in today and spoke with Billy and he stated it was within warranty and to call back and ask for billing, i had the rudest hispanic girl, instead of saying "how can I help you?" she said "what do you want", we had a few words, which is the wrong way to handle an already overcharged upset customer!!! I have yet to hear from billing! Once my service agreement is over I will no longer deal with Strand, I will be moving my business to Radiant Plumbing where they are always happy to help!!"

"Ivan is the man! He showed up, diagnosed my issue, fixed it, and then left in about 18 minutes!! It was FANTASTIC."

"Billy diagnosed the issue quickly, was through in his communication and repaired the problem efficiently."

"I called at about 9 am on Saturday morning, the tech arrived a little after 11 am and fixed the problem in about 20 minutes."

"HE SAID THE UNIT COULD GO OUT TOMORROW AND MADE NO EFFORT TO FIX IT. THIS WAS ON AUGUST 11TH."

"Prompt, though and knowledgeable"

"Terrifically quick and professional response: your pricing program is positioned fairly well so long as you sign up for the maintenance contract. Having a flyer explaining the contract is needed."

"fast and professional. Explained things."

"Tech very manerable and informative"

"Kevin did his best to get my HVAC in working order. His biggest challenge was being provided with the right equipment. He was given the wrong thermostat and UV LIGHT along with carbon filter were not stocked in warehouse. I had mentioned these items to schedulers in office. He said he wasnt provided that information."

"On time polite explained what he did and what he thought should be done"

"Great customer service."

"He was on time & polite"

"On time, explained problem, what he did and what we should do to prevent a reoccurance of the issue."

"followed all aspects re covid, used booties, found the problem, but unable to repair it, contacyed others who eventually prevailed"

"Outstanding fast, fast response when everyone else was two weeks out"

"Ivan found our problem and fixed it promptly! plus he was here in 40 minutes on a Friday evening."

"The tech was respectful and fixed the problem quickly. I have cancelled my mntc agreement w/ another co and switched over to strand bros. Very appreciative of Dales visit."

"We woke up this AM to the AC not working again. Not sure what the cause is this time but with the service tech just here on Wednesday to install a new thermostat at which time he checked the outside unit and all seemed well only a thermostat issue, I am rather cranky sitting in a hot house again. The entire reason we had to call to have a service tech come out was due to the complicated installation of the thermostat to begin with. Although done by Christian Brothers who I understand Strand bought out, I am not happy that something that most mechanically inclined people should be able to do (change a thermostat) was impeded by what seemed like an intentional confused routing of connection wires."

"Quick and efficient"

"he came in,did his job and communicated well"

"Prompt courteous service"

"Quick and professional inspection"

"Carlos was very knowledgeable and very friendly and polite. He took time to explain everything very well."

"The serviceman was great. This company is not responding."

"Quick and professional"

"Very professional"

"His explanations are very helpful. His work is more complete than anyone else Ive had. No one before Kevin even offered to put vinegar down the line. He is friendly and professional at the same time."

"Billy was timely and professional. I had questions regarding my unit, outside of the repair concerns, and he was very informative and knowledgeable."

"The technician this were friendly and courteous and came out for a diagnostic. They did diagnose some things on the system and sold me some parts that I may or may not have needed. The same night that the technicians were on-site the issue happen again. This time I went upstairs and started trying to troubleshoot the system myself and found that there were some water sensors that were tripping due to water drainage. I'm not sure why they didn't see this when they were on site. Little disappointed that I had to find one of the issues. Disappointed as well with the parts that I was sold as stated above I may or may not have needed them. And they weren't cheap."

"The quality of service from Luis (technician)."

"The young man is awesome. Simple. And Anthony who had called me was very responsive. They were some problems where my appointment was cancelled for unknown reasons, plus it took 2 weeks to get someone out, but the people who actually came out were super."

"Fast response and knowledgeable tech."

"Quick response for us to get an appointment quickly and careful, thorough service work on our dumb brand new builder ac."

"Julio was very knowledgeable about the unit and potential problems. He made a diagnosis, but after listening to what I had witnessed with the unit, he retraced his steps, took a new approach and found that the original diagnosis was incorrect and the problem was different. The ac runs great now. Julio, was thoughtful, professional and honest."

"Aaron was very professional and thorough. He also patiently answered all of my questions."

"I deal mainly with Grady and Miguel. Theyre both super nice, seem to know what theyre doing, seem to give straight answers. The people I deal with on the phone are also great."

"Technician checked. Water heater but found no problem. The problem we called about is intermit and did not repeat while he was here"

"On time, friendly, efficient, practiced safe"

"showed up on time, polite"

"."

"Arrived on time. Explained what was done and what needed to b done. I believe he gave great advice as to saving money. He was just terrific!! My son agrees!!"

"I asked for an appointment at a certain time due to someone else living there and I am the one paying for it. I requested a price on a mini split unit and have yet to get one. In fact he blew us off and told us it would be the same as an entire new unit."

"The technicial thoroughroly checked and cleaned the units"

"this is rated on the total number of services and the several different service technicians I had to have on the new HVAC system installed October 1, 2018"

"Grady took the time to listen to where my AC troubles began and used those clues to start his diagnosis. Then he was thorough and verified what his hunch was. I appreciate having someone work for me that is willing to discuss the how and why behind what hes doing, rather than get annoyed with my presence."

"Technician was right on time, professional and ensured that everything with other HVACs."

"He checked everything and informed us realtistically what to expect. Our unit seemed to function better."

"Price haggling. Poor customer service. Tech not personable."

"Courtesy, well mannered, diagnosed the system fast and efficiently (pretty much exactly what I self-diagnosed), offered expert advices and suggestions, very reasonable ones. I wouldn't expect anything more, very professional"

"Knowledgeable technician"

"Appt was for 11 am to 11:30 AM, arrived 1:55 PM after to phone calls."

"Efficient and courteous"

"Very polite, professional young man. Got to work immediately and was thorough."

"the tech was pleasant, knowledgeable and nice to work with"

"Service tech was very prompt in getting here and immediately pinpointed the problem. Very knowledgable and polite."

"Responsiveness -professional-friendly-courteous"

"Luis was very courteous and professional. He explained the problem with our AC unit and the parts that were needed. He indicated that the parts department would be calling with a quote which occurred about 2 days later. Luis did the repairs and our AC system works grea."

"Very competent and professional"

"Your employees have always been prompt to help my 52 year old house stay in good working order."

"Bobby was very knowledgeable and answered all of my questions. He explained to me why I was having the issues with my plumbing, and he was also very kind and just replaced the trim in its entirety so that I would not have further issues down the road. He provided excellent service!"

"Grady was very thorough in his workmanship and he explained what he found that needed attention and what he did to improve the efficient of the units,"

"Polite, knowledgeable technician. But price charge for replacement capacitor was several multiples of the price on Amazon."

"I have been having many problems with the unit. Recommending a new coil was a hard thing to hear especially since so many other things had gone wrong and the company had been in transition so issues weren't always addressed. I went to the management and they replaced the unit for FREE.... WOW thank you for standing behind the product. So far it is cooling, but it was just completed today. I was ready to give up on Strand because you have been so great to work with in the past. When the company changed hands, it seemed the quality suffered, but it seems ya'll are back and you have gained my trust again."

"The Service Expert was very respectful as well as knowledgeable. Part of the service was immediate however our 18 yr system required 2 lbs of freon of yesteryear...making it supremely expensive and apparently hard to find because after replacing the capacitor, no one has returned to add freon. Its been 2 days and, thusfar, no freon or followup call with status update on whe. We might expect a successful finish on our repair."

"friendly, efficient, explained serice"

"Miguel explained everything to me in detail w/the problems my AC was experiencing, and how to remedy them."

"No one seemed to know about our extended warranty. Tony, who called us to schedule the part replacment first said we did not have one and would cost us $375 for labor, he called back later and said he had found the information to confirm what I was explaining. Get your act together, we spent $19k on two units through Costco/Stand Brothers in 2017 and continue to have support issues. Would never recomend Strand Brothers to anyone."

"Excellent work . Efficient and considerate technician"

"Migel was able to quickly troubleshoot the issue with the A/C. He ordered the part and was able to get the system to limp along till the part can be installed on Thursday."

"Miguel is always polite, respectful, and seems to go out of his way to help me."

"Consistent"

"Gave detail info on A/C and recommendations to extend life of this older unit."

"The tech person was irritated when I entered the wrong password and we had to start over with the thermostat setup. He said he quite a few calls and didn't have time for this."

"We liked Kevin and he seemed to know his business."

"Technician arrived when expected , located the problem and repaired it quickly. The plan I purchased meant I paid nothing. It doesnt get better than that."

"Julio was very nice. I am a nosey customer and he was happy to explain things as he went along."

"Prompt and great customer service!"

"Our service was scheduled within hours of the call reporting a problem."

"Aaron answered my questions and did the service check in a timely fashion . He was able to come early and did call ahead first."

"prompt response.Julio seemed to be skilled. personable. PS call me to set up followup. Part needed to be ordered."

"Fantastic customer service!"

"I was told that the service fee is $89 and technicians told me that is only for them to come out to the house. It disappointed me because I felt like someone wasnt honest and we paid for that. Not a way to keep a long term customer and we here in falcon point relay on each others experience. Im glad I had a chance to mention it here since I dont like leaving back reviews."

"Julio was attentive to details and thorough."

"The tech got here fast and replaced the capacitor that I told him was the problem with my unit."

"Always the best service. The technician was great."

"Everything went smoothly."

"Alex seemed to be very thorough."

"Jose is does a great job and is very knowledgeable."

"Daniel knew what he was doing, did it quick and well."

"Was told I needed replacement parts, I responded with no problem. I have a 10 year warranty with parts and labor. After much discussion that I didn't, I presented him with my proof. He accepted it and put in the new parts. At 3;00 in the morning our A/C stopped working. The code said that the unit was not connected to the thermostat. When he returned the next afternoon, he said that there was a wiring problem an he had to rewire something else. Not exactly a solid answer. ."

"I think the company is very dishonest. They told mewhen I called that the call service is $89 and they ended up charging me $181. But they lost the sale because I cant believe them anymore."

"came within an hour on Sunday"

"We got the appointment quickly, the tech was on time, he's a very friendly & competent fellow, he found the problem in short order, and we are very happy as a result."

"tech arrived in window- was polite- and masked!!"

"The technician did not address origin problem and that was checking the AC coil for a leak. The previous day 3 pounds of freon was added because of a leak by another company technician. He stated it was a leak in the AC coil. Why wasn't it checked for a leak?"

"Good communications. Work seems of good quality. They did exactly what I asked. The only negative was that Rico removed his mask while in our house."

"The service was very quick, and my issue was addressed."

"When I called, the rep could have had me check for reasons why my water quit running at outside faucet, The plumber disconnected the hose and it worked. The rep could have asked me to try that before sending plumber. I paid $49 for takeing hose off faucet. Lesson learned"

"The technician did not accept the Strand Brothers Special Offer Coupon for $99 Drain Cleaning."

"Dont have the techs name, he was very good, would like for him to be the one that continues to serv our acct"

"Super efficient and professional, safety aware."

"Unit wouldn't cool after install. Had to come back and rewire the thermostat.."

"Being a homeowner means going through one gauntlet after the other where you feel like you're being ripped off at every turn. At no point did I feel like Kevin was trying to upsell me, or over-complicate the nature of the issue. It was a very refreshing experience, and I thank Kevin and Strand Brothers for that. I typically wouldn't sign up for a recurring service like this, but my experience with Kevin made it feel like a no brainer. Thanks!"

"Allen did a fine job, but the management people in the office that I spoke with by phone were very inefficient"

"My husband reports that Carlos spoke knowledgeably about HVAC systems, but I made an appointment with Strand Brothers to get a quote for a new HVAC system. Carlos did not leave anything in writing, and did not email anything when I called the company # again, specifically asking for a detailed,written quote. Every other company I contacted was able to provide this the day of their assessment."

"I have no AC. A technician came out Sunday evening and diagnosed the problem. We discussed replacing part and replacing unit. On Monday morning a salesman came out to sell me new unit. I said no, I want to replace part. He said he'd let the tech no and he'd get in touch with me. I got a second opinion who said it was same part. I went with second opinion business because NO ONE EVER contacted me again from Strand to order that part. I've been with Strand for over 10 years! Terrible customer relations!"

"Quick response, quick to complete the job was informative and courteous"

"Kevin was awesome and fixed a longtime problem."

"A/C still not working properly"

"Original quote to replace AC filter cover was $180. After no response after 7 weeks, I called for an update and found the new price was $300. It was a simple piece of plastic."

"Efficient"

"I don't understand the difference between being charged to "have someone come out" and have someone "look at the unit." I feel like I'm being double charged. But despite paying that much for his time, the technician seemed annoyed that I would dare ask clarifying questions about what he determined. I also requested an air filter when I placed the service call, but the technician didn't bring one. I bought my current AC from this company b/c I felt I had received good customer service in the past, but if this is the new normal for this company, I'll have to go somewhere else."

"explained everything very thoroughly & simply"

"The 4 men worked well together and worked quickly to install our new units."

"They were up front on what it would take to fix the old ac and compared to a new ac and warranty it would provide with a new one."

"Mark was very good at explaining my problem and helping me make the correct decision. He was very kind, polite, and answered all my questions! Lance came in to talk more about what I was paying for and he also was extremely respectful, kind, and a great listener! He assured me that he was going to get my problem fixed as soon as possible! I wasn't sure and I was worried. However I needlessly worried. They are coming today,the next day. to fix the problem!"

"He is the best"

"The technician was super nice!"

"Very polite and conscientious. Spent time going through all of my systems to make sure they were operating normally. Even used the coil cleaner I provided."

"He was very kind, professional and knew his products very well."

"Professionalism displayed by Aaron"

"Kevin was very helpful in explaining the problem, the solution and what to expect in the future."

"I was able to get an emergency appointment within just a few hours, and the technician was highly courteous and extremely professional."

"Technician was prompt, knowledgeable, and professional"

"The leak was done within 30 minutes with no charge (third leak since original job)."

"Professional and efficient diagnosis, checked surrounding areas of possibilities. Wore safety masks and gloves."

"Always good service and explaination"

"Aaron was very thorough and explained things to me completely."

"Fast, efficient and friendly service"

"Efficient, professional, knows my ac/heat unit inside out, very well. Knowledgeable, smart , pleasant."

"Miguel is a great technician. He is the only tech I want to service my Heating/AC equipment."

"We paid for our service at the time of service. We received a receipt by email. Then we were mailed a notice from a collection agency demanding payment for what was already paid. There was no one at Strand Brothers to speak with immediately regarding this matter. We are still waiting for a call back. Very bad service."

"Josh was friendly and well prepared for a safe visit with a mask, gloves and shoe covers. He was respectful when cleaning up after himself and quickly fixed my drain clog."

"company & plumber responded quickly to emergency situation"

"The man that came coughed the whole time and didn't wear a mask. That is unacceptable right now. Also, the reason we had a leak is because a drain was taped up. Your company and that same man has been the only AC service we have had in the 5 years we've been in this building so either he taped it and caused the leak or didn't notice it in the years of service contracts we've had with you."

"Your technician was very polite and kind in the time of COVID-19. He was very professional and worked quickly and efficiently."

"left house with temp set 68. and middle panel to inside unit was open. thus air was taken in midway not bottom. Unit iced over house heated up. I put things back the way they were before they were reset by your employee."

"Careful inspection. Pleasant."

"Technician was great, however When I called I requested that he bring 3-4 filters for our unit - and that message was not relayed to him so he only brought 1. I was trying to be efficient with my time and not have to call again for a while, but now I'll have to. Not sure who was at fault here but when I called she asked how many I wanted and somewhere between that and his delivery it wasn't communicated."

"Technician was on time, was well informed, and Dale was a great tech"

"The technician was clearly capable, competent and enjoys the work he does. He is also very personable with respect to client relations. For any employer, he would be an asset to the company. Strand needs to strive to keep this young man as he represents your company very well."

"The tech misdiagnosed the problem and charged us for the service call."

"extremely efficient, timely, and professional."

"not comment"

"Paid money; agent was unsure what to do; cancelled service call."

"Solved our problem"

"Please refer to the responses provided for location 13114 address. Side by side properties are now managed together. Responses are the same."

"Glad to have had the same tech that's been here in the past. Didn't have to familiarize a new person which is frustrating."

"Tech showed up on time, was very polite and respectful. Done quickly"

"tech did a thorough job inspection"

"Very quick service / solved the problem."

"Technician Francisco was courteous and knowledgeable."

"From the initial technician to the sales rep to the 2 technicians that did the installation everyone was super friendly and helpful. Had a small snag trying to schedule, the young lady apparently inputted it incorrectly, but when I followed up with a call they were still willing to come out at 8 pm."

"He was great."

"On time and polite"

"Freon service caps were left off and liquid line was bent down."

"The service tech was good and professional, however I did not appreciate a salesman showing up with the service technician. I pay for annual maintenance and do not need a salesman showing up at the same time of maintenance just to try and sell whole replacement AC/Heater unit, duct work and attic insulation. If I need any of those items, I will contact you for quotes on an item."

"Very professional"

"Prompt, courteous service."

"Strong professional etiquette, always on time, and courteous."

"Luis observed all precautions of protection regarding virus pandemic. He was courteous and efficient regarding checking the AC units."

"The technician was methodical and experienced he addressed all the service needs."

"Alfonso was terrific."

"We are totally satisfied with the service and the technician."

"pricing was not explained in a professional matter which created a total fiasco..."

"The technician was friendly & knowledgable & practicalvery confidence-inspiring. He fixed the problem, set things up for better future performance."

"Great customer service. On time appointment, quick inspection."

"Salesman was not pushy but was very knowledgeable and able to explain the intricacies of the system to my wife and I"

"Plumber was slovenly. Parked in no parking zone. Argued when he was told to move. Price quoted for replacing water heater was about $800 more than we got the service for from another plumber."

"on the initial visit back in Feb., the new bathtub was damaged on installation. I went to Lowes to purchase and bring back a new tub. the damaged tub was left behind and not removed from the jobsite. the downstairs vanity plumbing was installed backwards, the hot and cold supply lines in the wall are reversed. I called to report but was told they would come back out to fix. I was told that the lines would be reversed to resolve issue upon the vanity sink installation. the issues from the last visit in July to install the fixtures are these: the supply line for the outside faucet is not secured to the house, it's loose through the outside wall and can be moved side to side several inches. I was told I have to resolve this issue myself since the copper line is connected to PEX and would damage the pex to resolder a proper fixture to the house. very poor workmanship. the kitchen sink drain plumbing had to be completely replaced, there were five drips found while running water in the sink. also, no dishwasher drain was installed in the kitchen sink plumbing. the hot water line was installed and two holes drilled in the cabinet for supply and drain lines, but no drain fitting. Glen, master plumber, had to come out several days later to resolve most issues. the downstairs vanity faucet stopper was not installed correctly, I could lower it but it would not come back up. the stopper mechanism was not installed correctly. I fixed the issue. it was apparent that both Josh and Javier were over booked during their last visit. neither stayed long on the jobsite. it seemed that the apprentice did most of the work, hence, the issues I found."

"Great service and product"

"Francisco was very professional, thoughtful, and professional."

"Scheduled promptly two times."

"Frank went above and beyond while installing a toilet. He is professional, knowledgeable, patient, and personable."

"Jose quickly diagnosed the immediate problem (bad run cap) and saved me a lot of time by using a new cap from his inventory rather than waiting an extra day for availability of a warranty replacement cap. Then he took extra time to identify 2 long-standing (since installation day) issues, bad TXV and leaking Evap coil that had prevented system from ever having a cold suction line or achieving a temp drop across the Evap coil of greater than 18 deg. Now that new TXV and coil are installed, suction line outside is cold and temp drop across evap coil is >25 deg. I wish someone as knowledgeable as Jose had been on the original installation crew six years ago!"

"The tech person let me know how they will go about installing the unit."

"Tech came out twice on Saturday. And he was very nice. But my AC is still not working. I called again on Saturday and was re-scheduled for Monday. So no AC all day Sunday."

"I don't feel that we got a solid assessment on one of our systems. It appears that there may be an issue but the technician had no proposed solution or explanation that made any sense."

"Very informative."

"Pleasant guy that knew what he was doing."

"Luis was very personable. He explained all the things that needed to be done to keep our AC units in the best working order."

"I ordered a filter for my HVAC over the phone with a very pleasant representative who said there would be no service charge for a filter being dropped at my house, that the cost of the filter was $57 (and change). My doctor recommended a filter with MERV rating of 16, not MERV 11 which I purchased a few months ago. There is no explanation for the cost; I have called to inquire and await answers on Monday."

"Service tech wasn't interested in helping me. Scolded me. Didn't want to & I quote "drag out his 50' hose" Sakes person tried to sell me a $8900 AC for my RENTAL PROPERTY (I got 4 other buds for under $6k)"

"Very good service. The only thing that would have been better is if the tech could have fixed the AC the same day. As parts were needed, this might be an unrealistic desire."

"Jose took the time to "Hear" and understand the concerns I am having. He was very thorough in his inspection and explanation of the problems."

"Great service and was done on the outside only. He answered all my questions and gave me additional advice."

"Luis was thorough and professional. He had to wait while I finished making a presentation In an online to go over his findings. I sure appreciated his effortless courtesy and poise with that situation!!"

"misdiagnosed problems for big money"

"Very professional workers"

"Tech was prompt and did his work quickly and expertly."

"Efficient & friendly"

"Friendly."

"Grady was fast an friendly"

"I was expecting a paper receipt so I could understand the breakdown on what we were being charged. The cost of the diagnosis a refrigerant was a bit of a shock. I had an old unit which worked without a problem for years. During the bi-annual maintenance checkup the technicians would always recommend we get a new unit "because this old one is going to break down someday". The one we have now is only 2.5 years old. I expected it to be problem free since it is fairly new."

"The technician was very cordial, polite and efficient."

"Bobby thoroughly explained everything and gave us good tips to use as well"

"He was very courteous and he answered our questions."

"On time, professional, fast and knowledgeable."

"Would have liked them to change out the thermostat immediately instead of making a second trip"

"Very good communication, fast, explained everything and answered all questions, reasonably priced for the value."

"polite On time"

"I haven't received the estimates yet so I can't really comment."

"Alpha was very knowledge about the AC systems, recommended three types to me. The install team was fast and cleaned up after."

"I had Strand replace the inside of the toilet bowl. The technician charged me $310.00 for the repair. The part is $35.00 at Home Depot. I had another plumbing company replace the same item in early 2020 and was charged $160.00. I am a service member for both plumbing and AC service. I requested a review of pricing and was told they would talk to the parts guy and would receive a call back. I am still waiting for the call. At this point, I will not use Strand Plumbing and am reevaluating my service plan.."

"efficient, job done"

"All good finally"

"In time, Fast, efficient, explained things well."

"Ivan is terrific. Great customer service and repair."

"From the moment we saw two people walk up to the door for this prepaid seasonal check-up call, we recognized that it would be a sales call. And not surprisingly thats exactly what happened. I cannot believe that I paid your company to come out and pitch me on a new unit. One guy did exactly as he should have and inspected the unit, while the other guy tried to sweet talk his way into being trusted (love the sign in your front yard, love your hockey rack and are you a believer) and then he took the most negative things about an AC unit (that we bought through you years ago and have routinely had maintained through you as well) and told us why we needed a new AC unit. There was never another option. The sales guy was hell bent on making a sale and the tech kept his mouth shut the whole time (probably because he knew the sales guy was, at least in part, full of crap). Never once did either individual talk about making the unit last. Never once was a purchase presented as an option. It was the hard sell all the way. While there may in fact be issues with the unit, we did not request a sales pitch. Inspite of having used you for the last 14+ years, this time will be our last. The nerve of your company to try to pull this, especially in a time of such hardship. You are clearly a different company than the one we began using so many years ago. Not cool, not professional, and not gonna use you again."

"They remembered the warrantee on our part and used it to get a new one, then taught us how to do preventative maintenance."

"He was here only 10 minutes, talked with my husband the entire time, and then left"

"Our AC was not working and Thomas came out within 20 minutes, which is great service."

"Respected interior of home, did not compromise my health (Had emergency surgery days earlier), complies with request for parking location and provided a legible copy of the service record."

"He gave us all possibilities for issue in hopes of saving us money."

"Good effort to solve problem."

"Alfonso is highly professional and competent and a real pleasure to work with. Thanks for the great service!"

"They arrive on time. Explain what the problem is and how to fix it and give an estimate. They have good communication with customer"

"Your technician arrived right on schedule, was very efficient and courteous, wore his mask in a responsible way, and fixed our problem quickly."

"Your tech was very polite and knowledgeable and kept me informed about what he had checked."

"The service itself was ok, but I feel ripped off. I was told there would only be a service call of $89, but the rep said there was also a $102 charge for the bc diagnostic. He spent 10 minutes then said it would be an additional fee of $273 to replace the Capacitor. Total charge was $464! I have 5 year warranty on parts or would have been more.For maybe 20 min job! I checked with others and they Said $95. Another said $59 service call plus $109 to $200 for labor, since capacitor no charge. And I paid you $8000 for the whole system! What a scam cause you know we retired old people have to have the AC."

"Tech and sales rep were nice, just received a lot of bad news"

"The service was all good. My only concern is that when I bought the unit (August 2109), I was told that Service Experts would come every 3 months and change my filter and do any other required maintenance. I think if I hadn't called, I might not ever get this service. When I did call, I asked why I had not been notified for service due, was it COVID-19, and the answer was "I can schedule that for you now." Will I have to call again in 3 months' time?"

"AC technician that came was honest and forthcoming about the repair that was needed."

"They came out quickly and Kevin was excellent. Very professional and knowledgeable."

"Good service"

"Only good thing about it was the fact they sent a technician that same day. Otherwise very disappointed. The 2 techs gave me different problems. One said good Freon but need bigger unit. The other said low Freon, not holding pressure and need bigger unit. They just took my money and didnt fix the problem."

"Never received a receipt for new equipment that was installed on 7/10/20. No follow up from anyone at Strand bros re whether or not the equipment was working. Installation crew damaged the stairs that lead to the attic and did not tell me about it while they were here. The air filter does not fit my slot ."

"Great service, professional and courteous."

"Technician was polite, fast, and efficient."

"This unit is less than 3 years old with a 10 year warranty. Yet Tech are always here. I was charged when I have already purchased a ten year, no charge for parts and labor. Showed to tech. Said he still needed money. Spoke to Management (Lisa), sent copy of contract. Waiting for refund. Have been with Strand for awhile. See service record."

"Darwin did a great job! Knowledgeable and efficient service."

"Workers did a good job. Communication could improve. . I still don't know when the city will do their work."

"Randell is so very nice and professional."

"First of all service talked to sales to inform of the problem. Both of them know are very knowledgeable and did not bs me. Very comfortable using your team and/or recommending them."