dennis K. georgetown, texas January 23, 2023 "The guy who showed up said something was plastic and he would not work on it"
janet W. austin, texas January 23, 2023 "I have always been pleased with the service Strand Brothers has given."
mark T. austin, texas January 22, 2023 "The plumbers (unfortunately I forget their names, I think Thomas was one of them?) were prompt, professional, thorough and cleaned up well."
alan W. austin, texas January 21, 2023 "because I would, it's the first name I would think of. Y'all have been pretty ok to work with."
roberta M. austin, texas January 21, 2023 "Had new Ac, hot water heater installed almost 1 year ago, We have had numerous issues with both, Technicians not properly trained on systems to correct issues quickly"
jill P. austin, texas January 21, 2023 "I have recommended many times only to find out from the people that Strand plumbing quotes were so much higher than others and they were told they needed services parts that were unnecessary."
moris S. austin, texas January 21, 2023 "Disrespectful and unprofessional service. The technician was guided by notes from another one of my 4 AC units while attempting to service the one I called about. It is clear that your customer database is all messed-up for people like me with multiple systems. When I pointed that he was all confused with his notes, he refused to apologize and was rude. I have asked him to leave. Never again !!"
michelle B. kyle, texas January 21, 2023 "I felt like the technition was trying to upsell me on everything. He mentioned the attic insulation, my soft water system, and my water heater, . This was part of my anual heater inspection and upkeep. Makes me wander how much time they actually took on the maintenance portion."
stan P. austin, texas January 20, 2023 "Whenever the tech they dispatch they're very knowledgeable and courteous."
laura V. kyle, texas January 20, 2023 "Original installer left unsightly hole in sheetrock to accommodate the larger size of the equipment."
david L. pflugerville, texas January 20, 2023 "Service Tech Christian was very thorough and knowledgeable. He demonstrated true concern and desire for excellent service."
mina E. austin, texas January 20, 2023 "Gilbert did an excellent job. Extremely professional and knowledgeable."
ronny R. austin, texas January 19, 2023 "Piss Poor - I needed a plumber for an emergency hot water issue during the freeze in Dec. Contact your outsourced service writer, never got a schedule or call back Went three week without hot water."
dave D. austin, texas January 19, 2023 "The service provided was excellent but the prices were VERY high. By example, $229 to replace a compression shout off valve on faucet or toilet is fine if you are replacing ONE valve - but the price should fall dramatically if there are multiple valves being replaced or if there is other work being done as the water is shut off after the first, the lines are drained, etc. Overall we were VERY HAPPY with the work - disappointed with the pricing which for our services performed at our home worked out to about $395 per hour and that was with the 15% discount. Joshua and Gary (assistant) were EXCELLENT - we would welcome them back to work in our home."
vera O. leander, texas January 19, 2023 "Technicians are professional and takes the time to explain things and answer questions"
frank (rntl) (. austin, texas January 19, 2023 "Professional, courteous and did a through job without pushing extra services."
jan B. austin, texas January 18, 2023 "I got prompt service with people who knew what they were doing. Easy fix on an expensive system that is breaking down with the thermostats too often."
derrick R. austin, texas January 18, 2023 "Good friendly people not always trying to upswell you on something that is currently working"
karen H. austin, texas January 18, 2023 "The service was timely and excellent. Scheduling was quite difficult."
vonzo T. pflugerville, texas January 18, 2023 "Excellent service, knowledgeable specialists, reasonable prices."
sherrie L. georgetown, texas January 18, 2023 "Appreciated a senior tech helping me understand the thermostat."
sandra G. austin, texas January 17, 2023 "I feel tech was not trained enough to handle appt on his own. I have called and left message for manager 3 times over 1 week period and manager has NOT called me back."
dotti D. austin, texas January 17, 2023 "Josh and Gari worked after hours to get our kitchen sink unplugged. They did an excellent job!"
gayle O. austin, texas January 16, 2023 "I was double charged on my credit card. They came unexpectedly on a day that was not in my requested days for service. They left the cover off of the water meter."
susan S. austin, texas January 15, 2023 "I called during Christmas Holiday Season and left a message that my heater was not working properly upstairs. It was knocking and could not turn it on due to the noise. Strand Brothers never responded to my voicemail. Ultimately Strand Bothers called me to set up maintenance visit. I asked about no response to my initial call and did not receive adequate answer."
margaret C. austin, texas January 14, 2023 "Response was timely, and technician was friendly and made a special trip to get appropriate thermostat on return visit after heat check. He gave me review of controls, etc."
laura K. austin, texas January 14, 2023 "Everyone is helpful & courteous, from the folks on the phone to the techs."
mark C. austin, texas January 14, 2023 "The technician identified it as a bad thermostat. Everybody was very professional."
gloria V. austin, texas January 14, 2023 "The service providers were knowledgeable, quick, and clean."
dr. l mueller md M. austin, texas January 14, 2023 "timely response to system outage. member of the monthly club."
margaret P. austin, texas January 13, 2023 "Service persons are always competent and informative as well as courteous."
kenneth P. georgetown, texas January 13, 2023 "They were prompt and did the examination of the system."
robin M. round rock, texas January 13, 2023 "The service guy was strange. Here for no more than 10 min. Said he doesn't recommend water softeners, wouldn't fix ours. Couldn't tell who made it. Said we'd have to figure that out if we wanted someone else to fix. He suggested replacing it with a whole house filtration system. He said he'd send a quote which I haven't seen."
celeste L. cedar park, texas January 13, 2023 "My only complaint about Strand Brothers which has occurred at every appointment (except this most recent one) is the push to buy a new system just because mine is older."
holly D. austin, texas January 13, 2023 "Service has always been amazing -- and calling to remind me about a service that they'll get no additional money from? That's top notch in my book."
tom T. round rock, texas January 13, 2023 "Timeliness and thoroughness of service,Not trying to sell me something."
manish H. austin, texas January 13, 2023 "This was the costliest quote out of all that I got. Though the tech who came was very nice and professional."
nancy C. austin, texas January 13, 2023 "Good, prompt service although technician did not call before hand to inform us of his arrival time."
kevin D. austin, texas January 13, 2023 "The quality of customer service seems to have declined in recent years."
sherrie L. georgetown, texas January 12, 2023 "My friend refered me. Using service for about 2 years. My AC is in good condition thanks to Strand brothers. The last tech was an old pro. Appreciated his advice. Sorry I can't remember the gentle man's name. He's a keeper!"
sandra G. austin, texas January 12, 2023 "The tech was very courteous, however, I dont think he was knowledgeable enough to be doing visits alone. I do not feel confident with info he gave me. I called the office the day after appointment to talk to a manager. I left a message and was promised a call back on Thursday. Still waiting for call.,"
john O. austin, texas January 12, 2023 "on time, very complete with checking everything,he even cleaned the return air vents"
james Z. austin, texas January 12, 2023 "Excellent service, courteous employees, great explanations!"
roger I. austin, texas January 11, 2023 "Everything was explained to me and the work was done in a timely fashion. Very polite technicians."
eve L. austin, texas January 11, 2023 "I've used Strand for many years, and find them reliable and easy to use. They keep my systems in good shape so I don't have crises."
penny G. pflugerville, texas January 11, 2023 "generally, I have confidence that my units are being well taken care of but: 1) the 30-min call to let me know the tech is on the way hasn't been a priority, 2) the hot-water-issue cause hopefully was identified this recent visit, but: 2a) a part of the system wasn't installed correctly, 2b) the tech in Nov '22 didn't identify the cause correctly thus allowing the system to leave me with no hot water again, for a week while techs were busy during the freeze, 2c) the recent tech said I would be notified for the installer to come back & correct the issue - I have not, 2d) asking the recent tech about the flushing process, he let me know this is an annual necessity and that I would be called to get it scheduled; I told him it had been a year and a month and I had not received a call for that. I'm a bit concerned about the lack of attention to detail."
jessica B. round rock, texas January 11, 2023 "The service was outstanding and the guys were very personable and knowledgeable. Will definitely be using yall again!"
del M. kyle, texas January 11, 2023 "Raymond (trainer) was informing the trainee Luis on charging us an extra $250 for just replacing 3 bolts and washers."
marylee D. cedar park, texas January 11, 2023 "The tech brought my filters a day earlier which I was able to replace the filter that day."
nassos P. austin, texas January 10, 2023 "I have trusted Strand Bs S Exps for many years and the service has always been excellent. This time was no exception."
kay N. austin, texas January 10, 2023 "Your men were polite, efficient, helpful and always offering to explain the process."
jackie B. austin, texas January 10, 2023 "I made appointment with time I needed. I kept getting calls saying tech was done early could he come by that morning. I said NO because I set time I needed. Got another call bugging me about it!"
doug S. austin, texas January 09, 2023 "Our recent experience with the water heater was true professionalism and courtesy. Bryan was outstanding, making sure everything was right. Thank you Strand Bros!"
charles G. cedarpark, texas January 09, 2023 "They have always been prompt courteous and candib about what was needed to keep my HVAC system in top shape."
diane L. austin, texas January 09, 2023 "The techs were nice but the toilet didn't fit and the charge was extremely high"
ken O. manor, texas January 09, 2023 "Scheduling was easy. The technicians that did the work were professional and did a good job."
terry D. pflugerville, texas January 08, 2023 "Your installation years ago was a horrible experience Your maintenance service has an underlying sales focus and this last service was a problem. Your service people showed up 30 minutes after the 2 hour window, confrontational and argumentative"
malorie H. cedar park, texas January 07, 2023 "Impossible to schedule, schedulers seem to read from script, scheduling has clearly been outsourced"
dorothy K. elgin, texas January 07, 2023 "The lady that came out to bid our job was very very very pushy and ignorant. Went to stand on our ac ductwork in high heels. The crew forgot to hook up a vent to a room. Took 3 trips to figure it out"
susann D. austin, texas January 07, 2023 "Service is usually great. The new AC/Heating system we had installed last spring seems to be running well, but we've had to call for unplanned service on the wall thermometer a couple of times."
gail D. austin, texas January 07, 2023 "My technician,Samuel,was really a great communicator and spend extra time talking to me about my unit and some future steps I may need to take to keep my unit in good working order."
laura K. austin, texas January 07, 2023 "I requested a seasonal checkup and diagnostic to provide documentation that the ac worked well and to receive recommendations and/service needed to bring system up to optimal. We told scheduler, young service person and the service person who was supervising that we needed a report for closing of sale of the house. When the service inspection was done, I asked the technician if everything checked out good and he said yes. Reviewing the paperwork after, I saw that the filtration system had been marked poor, looking like something was wrong with the system when the only thing to bring this up to good was to replace the inexpensive filters with better ones. I immediately called to discuss to get a recheck if we replaced the filters. Ive been promised a return telephone call for days. No emails or phone calls back except for this email."
michael B. austin, texas January 06, 2023 "So far have detect no serious violations of integrity, so far."
april S. austin, texas January 06, 2023 "Not 100% fixed for 2nd time Left tools first time Must have had rocks or something on bottom of boots, scratched bathroom hardwoods up quite a bit"
mallory R. austin, texas January 06, 2023 "The service, whern it came was good. But it took three different appointments and spotty communications on Strand's end to get it done."
viva D. austin, texas January 06, 2023 "I took several calls to the call center to get an appointment scheduled and I am still waiting on a quote for the work that needs done."
tony W. austin, texas January 06, 2023 "It took several calls to finally get someone to respond - beginning on a Friday - the service man finally came out on the following Thursday, and no notice was given that he was on his way"
dale K. austin, texas January 06, 2023 "I have been with this company a long time. I don't like the recent changes that have been made, such as not receiving notifications about appointments at all (especially if they are made 7 months in advance). It also seems like a lack of communication between units is there. I was told the same tech would do the service on my water heater as the heater, but then was told when he came that he only does the heater and I had to make another appointment."
walter C. georgetown, texas January 06, 2023 "service rep was very helpful and pointed out possible problems I could have help. Then proceeded to fix them. Outstanding."
marilyn G. austin, texas January 05, 2023 "Raymond and Luis answered all my questions and were very efficient and knowledgeable about my concerns."
andres F. austin, texas January 03, 2023 "The tech did an excellent job and paid attention to detail."
tim G. austin, texas January 02, 2023 "Responsive, efficient, professional service. On one occasion, a service person was too aggressive about additional work (not on Dec. 2022 maintenance visit)."
nancy C. austin, texas January 01, 2023 "Scheduling for emergencies is poor. Technician didn't seem to care. Now I have to call out again for a noise coming from the tankless water tank and my inside control is blank."
sandra T. austin, texas January 01, 2023 "Courteous professional service is always to be recommended."
mallory R. austin, texas January 01, 2023 "Once the technicians were here, all went well, and they were most helpful. But they were the third appointment we had had this week. The first two were marred by unreturned calls and un-notified no-shows. Finally we were able to get someone here, and have some satisfaction. And we have service contracts for both HVAC and plumbing!!!"
barry B. austin, texas January 01, 2023 "Everybody that came out was very nice, knowledgeable and tried to do their best. The first tech seemed to be too much in a hurry and couldn't diagnose the blower problem. It was several very cold days that passed before a senior tech and trainee came out. I could not understand Billy's heavy accent and very fast speech. The trainee, DeShawn, was very helpful in interpreting was Billy was saying. They were both very helpful. And made me understand that the blower problem couldn't be diagnosed while the blower was functionally operating. After I installed a surge protector leading to the unit the blower began to operate normally and still does. So far so good!!!"
matt M. austin, texas January 01, 2023 "Alfredo and Shams were very thorough and answered all of my questions."
judy B. pflugerville, texas December 31, 2022 "Everyone was very courteous and they knew what they were doing. They did not leave a mess for me to clean up. I really appreciated that."
mary M. manor, texas December 31, 2022 "There seems to be a communication problem within the company."
tom A. austin, texas December 30, 2022 "Paid $150 for duct inspection, but Alberto too big to do total inspection. I would like to have smaller person do remaining inspection without further payment."
bruce T. georgetown, texas December 30, 2022 "The guys were quick, cordial, and took care of our problem."
mr mohan M. georgetown, texas December 30, 2022 "The offshore call center told me there was no service charge but the on-site personnel charged me $89. I protested but the company is yet to respond."
kenneth N. round rock, texas December 30, 2022 "You schedule, call before you arrive. Work is always excellent."
margaret C. austin, texas December 30, 2022 "Neighbor recommended Strand and I sent them to my sister for heat check and they were pleased with service. My service person was personable and performed heat check. I am waiting for followup work on electronic thermostat."
ann P. georgetown, texas December 30, 2022 "I wanted to wait to do this survey to see if the technician followed through and ordered the part needed to fix our system. We havent heard back from Strand Bros, and it seems we should have by now. However, since the technician was very knowledgeable regarding our system, we were pleased overall."
victoria B. austin, texas December 30, 2022 "Arrived earlier than expected in an emergency situation. Exceeded expectations in removal of old and installation of new hot water heater. Located on the 2nd floor made the job a bit difficult and Gari and Josafat were professional and did an excellent job."
rosalinda A. austin, texas December 29, 2022 "I purchased a brand new unit in September and I have had 6 technicians out here and the technician that came over 2 days ago had to face time another technician to just end up informing us they need parts."
jordan S. austin, texas December 29, 2022 "Made no effort to fix and then tried to sell new unit at outrageous price"
larry O. austin, texas December 29, 2022 "I have had their services for many years and they are consistently great to deal with."
gina T. taylor, texas December 28, 2022 "Prompt and excellent service. I wasnt able to find another to come out to Taylor to fix my heater during freezing temperatures. The technician identified the issue right away and explained it in a way that was easy to understand."
kim M. austin, texas December 28, 2022 "No plumber ever showed up despite the fact that we called early morning. We were without hot water and had a newborn in the house. After not receiving a call within the 2 hour window the customer representative promised, we called again to make sure someone was going to be able to come out. We made another 2 follow up calls because no plumber ever called as promised. We were promised by customer service that a plumber would call and would be able to come out that day. One we DID get a call, we were told by the plumber that he Didnt know what happened to our call. Strand installed both of our Lenox A/C units about 6 years ago and installed the tankless hot water heater we have. We have been faithful members and schedule our maintenance as recommended. We have only used Strand Brothers to this point. Over the years we have had both poor quality techs (one even lied to me) and very capable techs. After spending thousands of dollars on repairs and issues with both our new units and techs, we asked for a manager to please contact us. Sadly no one seems to care enough to call back to discuss our issues. It appears to have become a very chaotic, extremely unreliable and poorly managed business. Im tired of paying monthly to be treated poorly when we need service. Please do something!"
james S. austin, texas December 28, 2022 "Strand technicians do a great job but other people might have a company that is preferred."
nick C. manor, texas December 28, 2022 "The knowledge, willingness to help, and high quality of customer care."
brenda W. austin, texas December 27, 2022 "I needed emergency service due to cold weather. Aldo came to my rescue. He got the water turned off and wrapped all of my pipes. He was very polite, explained what he was going to do and I thank Strand Brothers for having such an asset to your company. He saved me. Thanks"
steve D. lakeway, texas December 26, 2022 "I am a very UNHAPPY 20 yr member customer. My AC heat went out during the freeze. I called 745 am on 20 Dec. At 8 am someone called me and told me I was 1st in line for service. NO ONE showed up and subsequent calls to you was always a different rep giving the same promises. At 5 pm, a rep called offering apologies & told me would be 1st in line for Dec 23. No one showed until 5 pm. The two technicians apologized for the company & were very professional & quickly found the problem. No issues with them, they were great. They had to charge me a diagnostic fee which I did not like as I thought as a member those were waived. The technicians told be they had to order the part (I think it was called heat strips) & someone would be back to install it today Mon Dec 26. I have yet to hear from your office for ETA nor has anyone shown up (now 11:42am CST). Not a happy customer."
barry B. austin, texas December 25, 2022 "We are relatively new clients. We just had a heating mode inspection and 3 days ago the blower stopped. During the coldest 3 days in a row since we can remember here. We have been without heat since 12/23 and will probably be without until 12/28 at the earliest! It has been a real struggle getting the house from freezing using borrowed space heaters and our fireplace!!! Last night the blower came back on for a few hours and then quit. The jury is still our satisfaction. It doesn't seem quite right that a 6 yr. old unit, top of the line, has a problem and wasn't diagnosed either at the inspection a couple weeks back and now we still don't know if we are facing a big bill and without heat for an undetermined amount of time. If we can get out of this very stressful mess that is really put a strain on our family during this season...Please advise."
roberta M. austin, texas December 25, 2022 "Times were accurate, tech was thoughtful and intelligent"
allen L. austin, texas December 24, 2022 "Wiring had to be jury rigged to make the thermostat work. Fan only mode wont be able to be used. Not something I use anyhow."
paul V. austin, texas December 24, 2022 "Good customer service, arrived on time. Friendly phone calls"
trellis R. austin, texas December 24, 2022 "Always reliable, informative, arrives on time, super friendly and very respectful"
mike R. austin, texas December 23, 2022 "Great service with a surprise ending. Love the Advantage Plus service"
harold F. liberty hill, texas December 23, 2022 "Address needs quickly and very polite and professional"
james S. austin, texas December 23, 2022 "I liked everything about the service visit but other might have different criteria that determines whether or not I recommend."
krista D. austin, texas December 22, 2022 "Benji and the tech were awesome!!!! And Billy, in warranty, was great too!"
bruce E. cedar park, texas December 22, 2022 "Great service with timey arrival and detailed explanation of work done when leaving"
jessica S. austin, texas December 22, 2022 "The expert who came out was very nice and was early every time, which is great, but he did not order the correct parts, despite knowing he should have. He thought he needed to order a mother board and motor blower, but only ordered the motherboard. This meant he had to come out to my house a third time (for diagnostic, install of motherboard, and install of motor blower). I am thankful it was before this cold front that is coming in, but was bothered he did not do it the first time."
olga G. austin, texas December 22, 2022 "Easy to work with and Tech are professional and answer all my questions."
lisa P. cedar park, texas December 22, 2022 "i like having the system checked out before problems come up"
john D. georgetown, texas December 22, 2022 "Ricardo was knowledgeable and communicated well about the condition of my hvac system."
john W. leander, texas December 20, 2022 "Professional, courteous, friendly, knowledgeable, helpful technicians."
rhea C. austin, texas December 19, 2022 "Technicians were professional, thoughtful, and cheerful. I think Im going to love your Advantage Program. So far, so good."
jeff G. austin, texas December 18, 2022 "Overall weve been happy with Strand but recently the folks taking the in-take calls have been an issue. They booked the wrong servicing and the next person still didnt understand what I was asking to book and must have used my name 45 times in the 10 min. I tried to get him to understand that I just needed to book the regular maintenance of our heating system so I just gave up!"
kathleen F. austin, texas December 18, 2022 "Good service appointment and learned more about the code on the control device."
shawn F. dripping springs, texas December 17, 2022 "They showed up on time. They did the job and they left. No muss no fuss."
deepa V. austin, texas December 17, 2022 "Josefat was very thorough in fixing my problem. He emptied all the aerators, disconnected and reconnected pipes until the blockage was found and my pressure was restored to prior levels."
douglas F. copeland, texas December 16, 2022 "Tec was very professional and seemed to know his business"
elizabeth R. austin, texas December 16, 2022 "You didnt come back! I had an appt today 2-4 and no one came. No one answered at the office. I was referred to some call center who had no ability to call you either. I pay for your service plans and now I have no heat all weekend. Awful awful awful. I want the rest of my service plan refunded."
bobby C. austin, texas December 16, 2022 "felt scammed. pressured sales pitched from inexperienced saleswoman. insufficient information given and lack of knowledge of city weatherization rebates"
john D. austin, texas December 16, 2022 "Ivan did great work on his visit, but scheduling has been a problem."
tracy G. round rock, texas December 15, 2022 "The technicians are always very knowledgeable and professional"
john W. leander, texas December 15, 2022 "because they have demonstrated they are *experts*; professional, friendly and informative as well."
tom D. dripping sping, texas December 15, 2022 "Because of the knowledgeable and helpful technicians like the one that serviced our unit."
gary G. austin, texas December 15, 2022 "Always knowledgeable, professional, friendly and very courteous. I trust their work."
mrs anh B. austin, texas December 15, 2022 "Aldo came and give me a quote. He was courtesy , professional , and honest"
owen B. georgetown, texas December 15, 2022 "On time arrivals. Courteous technicians. Explain results of service inspections."
glenissa O. manor, texas December 15, 2022 "They didnt charge me extra because of the weekend and was able to come promptly"
joan K. austin, texas December 14, 2022 "Strand persists in calling me to arrange my maintenance service that I pay for. And I appreciate that. And the service technicians are the same people from last time. So they must like their jobs. And I like them, individually, and trust them. Oh. And they maintain my systems:)."
barbara S. austin, texas December 14, 2022 "He did what I needed to do in an efficient and timely manner."
benny M. austin, texas December 14, 2022 "I felt that I was overcharged for the repair work that was done. It seems your set price to replace fan motor is not based on time it take for technician to perform the work."
tim M. austin, texas December 14, 2022 "The technician was very helpful and quickly diagnosed the problem"
rebecca B. austin, texas December 14, 2022 "Service technician knew the product and was friendly and very helpful. He interacted well with the sales rep he was travelling with that day, who was also knowledge about the water heater in the house. Thanks guys, you do a great job!!"
john howell H. austin, texas December 14, 2022 "Generally good service and response. Some items pricey."
beverly S. austin, texas December 13, 2022 "It is very important for the people I hire/pay to converse with me until I completely understand what they are explaining what & why the situation is & how to remedy it until I understand as I am paying for the call & repair."