Strand Brothers Service Experts Reviews

"I didn't stay with the Service Expert while he checked the unit. I asked a couple of questions, he answered them and appeared confident in what he was doing."

"Francisco was friendly and went directly to work. He indulged my questions while continuing using his work. He explained what and why. When finished, he courteously offered other services without being insistent. He renewed my contract for the next year. Thanks to him and Strand Brothers."

"Service was prompt, timely, courteous, thorough, and professional (without being aloof or unfriendly), and as always, competent."

"Professional, friendly, comprehensive"

"tech was friendly, prompt, respectful and knowledgeable."

"Technician very knowledgeable & through. Answered all my questions. Provided soln for bacterial growth. Also checked capacitor and made sure it was operating in a good range."

"Knowledgeable, quick service, quick & good installation of the new heat pump."

"Took care of problem immediately"

"He was very friendly and knew what he was doing, did a great job"

"Your technician was very good and explained what all he did!"

"Like demeanor of Jason! Good manners, brought shoe covers!!!"

"Francisco was professional, efficient and friendly. He explained the findings and spent time discussing the system with me. I would recommend him for any service you provide."

"The service by Francisco was professional and efficient. There were three job assignments and he kept them all straight in a very reasonable amount of time. He explained the findings and renewed one of my contracts as I expected. I highly recommend his performance."

"Lance was very friendly and professional"

"Ivan was right on time, was friendly and courteous and answered my questions well. He was efficient and alerted me when a part needed replacing."

"While they cleaned out the main line so my sewer wasn't backing up, I was told they were going to run a camera so they could determine the problem, but they charged me $100 to run the camera down the pipe, and never showed me, I dont even know for sure thaty they did run the camera."

"Based on knowledge and familiarization of the product"

"Miguel is very attentive, informative and polite."

"Andres was very professional and knowledgeable"

"Justin and josh worked well together and got the job done. The plumbing was done in a professional manner."

"We get our HVAC checked every six months and have been doing so with Strand Bros. since it was installed in October 2015. Very happy with the service all the way from making an appointment to the time the technician leaves our house. I request Benji for each service call because he knows our location, knows his job, does it well, knows how our two HVAC systems work, is very polite, and one of the most conscientious service technicians I've ever worked with. I was in customer service for 33 years so I know what good customer service is. Strand Bros. has done a great job. Keep up the good work."

"the tech was very professional and thorough!"

"Jason was on time and professional and kind."

"Technician was polite, friendly, explained everything clearly, and did a good job."

"Friendly, professional service"

"Very polite, quick, and professional service."

"curteous, professional, explained well."

"Technician was knowledgeable and efficient."

"tech was friendly-efficient and early!"

"Bo was on time, efficient, and offered good advice."

"Technician was polite and efficient."

"Julio was punctual, pleasant, did his job, and gave a good report at the end!"

"On time, courteous technician."

"Technician arrived within 35 minutes of calling and resolved the problem immediately."

"Quickly and thoroughly did what needed to be done. Unit working as it should now."

"Professional/Clean/Friendly"

"Very professional"

"All went well except the programmable thermostat is now way off on the time and I don't know how to correct it."

"Technician was polite and efficient"

"Manuel is thorough, polite and efficient"

"Excellent"

"Francisco, like all the techs we have had here, was super polite, friendly, and knowledgeable."

"Please call me on Friday November, 29th. Thank you."

"Allen really checked thru to find the leak since we do not hear anything being deaf. He was also polite and too hiss time to explain the problem."

"This technician, Billy, has been to our house previously. He arrived promptly, and made a very thorough inspection. He mentioned that our 10 year warranty will expire next June, and he wanted to catch any potential problems before then. Ive always found him to be reliable and friendly."

"All services were explained and was very considerate"

"Alex was very responsive to my concerns. He was knowledgeable, kind, and professional."

"Efficient and courteous"

"The person who came did a good job. He explained each step with us,"

"Eframis very professional and knowledgeable. I really appreciate his great service"

"Very good and helpful"

"Jason explains every question I have. He is very good at what he does."

"Professional, informative, accomodating and pleasant."

"Francisco was very knowledgeable and very personable. He answered all my questions without hesitation. He explained everything he did and why. Very pleasant young man."

"Julio did a great job!"

"Unable to repair toilet stated did not have parts no offer to return with parts Follow up on prior leaking ceiling requested as ceiling repaired with signs of active drip again was not checked as I requested"

"Appreciated the call that tech was on his way. Aaron polite and efficient doing the service."

"Julio did a great job, was thorough and friendly."

"prompt, professional"

"More expensive than thought it would be."

"Very personable but also came in did the check up and left."

"Went above and beyond the maintenance and diagnosed a few minor issues"

"He did fine, explained everything"

"The technician was so friendly and knowledgeable"

"Not only did Bo check my heating system, he also replaced the thermostat that I've never liked. Bo also answered several other questions that I had about the system."

"Very pleasant and explained what he was doing"

"Very through"

"The service Person was friendly, knowledagable and patient explaining what he is about to do and have done."

"A previous bad plumber experience left us hesitant to trust the diagnosis of a bad fan motor with the heating technician. The technician left his trash in the closet."

"Francisco explained why he was here, what he was going to do/test and he was super polite and efficient."

"Very friendly & good at explaining what he was doing and why"

"No was Thorough & kind. No pressure to buy anything."

"Efficient and on-time service ! I have requested Alex for, at least, the past 7/8 years. He is extremely knowledgeable and goes out of his way to help me. He is very polite and a pleasure to deal with !"

"On time, took care of my system and explained items in detail."

"I was not offered anything other than the lease program ."

"efficient and friendly service."

"Overall your technician was wonderful. Very professional and knowledgeable HOWEVER, the fact we had to wait 5 days for a part and then dispatch told him that we didnt want everything fixed was incredibly inconvenient."

"arrived early in the window, so courteous, worked fast & clean, explained results"

"Glenn Edwards is the most expensive plumber and damn well worth it. He is meticulous and pays attention to detail to make sure he gets the job done right."

"Alexs communication skills are very good and he was done in a timely manner with great suggestions on how to follow up and options available"

"Francisco, identified himself, put on shoe covers before entering my home. He was very professional and explained every thing he was doing and showed me the old parts and replacement parts. A very valuable employee for you and your customers."

"Wish I could remember the guy's name -- he was polite, helpful, quick."

"tech arrived on time, was very friendly and polite, introduced himself. wore foot coverings to protect carpeting. efficient in final paperwork."

"The dispatch team and the installation team were quick, polite, and efficient."

"Completed job well, polite and knowledgeable"

"Lance was amazing, extremely knowledgeable and super helpful. Youre lucky to have him!"

"The serviceman was very polite and professional . He explained the service he performed thoroughly."

"Prompt service, very professional"

"Kevin was efficient, polite and thorough."

"Ivan was very courteous, approachable, polite and personable. Much appreciated. He worked very hard to install a motor that was being a little uncooperative. My wood floor got scratched up a little where he was working to install the motor in the blower. Not going to complain much there is an old house. Put down a blanket or something next time. Just an FYI, I am not mad."

"Daniel arrive on time. Went straight to work and did not stop until finished. Good Job."

"RFrancisco was punctual, completed his work as rfequested and answered all my questions."

"Expected seasonal furnace check. Received same plus aggressive up selling of additional services. This change from past protocol was unwelcome and I relayed to Strand tech. My trust in Strand has eroded."

"Timely and knowledgeable"

"He was very helpful and informative"

"Even though the job was difficult,, he kept trying until he was successful!"

"I consented to request to reschedule my Fall system check up as the cold front had resulted in a large number of service calls. I would have preferred that my equipment be checked before I actually set the thermostat to provide heat."

"Very courteous but truly had little conversation with our technician"

"Service was completed after needing further repairs from first visit."

"Courteous and knowledgeable"

"On time, good service."

"very prompt and courteous of my home"

"Quick easy service great appt."

"Francisco was throughough and great to work with."

"I called on 11/19/19 @ 8:48 AM and reported problem with furnace. was told that a tech would come between 2 PM and 4 PM. After now show and no call, I called Strand again. Was told that I did not have an appt. I called BS , was given new time 4-6 PM. Tech arrived approx 4:40. Completed repairs."

"Did not introduce himself on arrival and not very friendly."

"During a recent upgrade to our air handling system, the technician told my husband it included a one-year service agreement. When my husband called about low airflow in the master bedroom, he wanted The technican to come out and do the seasonal maintenance while checking the airflow. The office did not have record of the included service agreement but said we had one free maintenance check. The technician who came to our home knew nothing of that and charged my husband after climbing in the attic and opening a vent more than it was previously opened. My husband has stated he has had repeat issues with the information on file and miscommunications between the office staff and the field staff. He is looking at other service providers for future work."

"Had heat prior to service visit; no heat after visit. Something not right post visit. Return visit scheduled for Tuesday a.m."

"Man lnows what he is doing."

"knowledgeable person, professional. explained what he was diong..."

"Jason has always been excellent in taking care of our equipment."

"The technician was punctual, detected that a light bulb under my house needed to be replaced, answered my questions, and performed the task in just a few minutes."

"professional and informant"

"Polite, on-time, thorough check."

"Kevin arrived on time,introduce himself, didA thorough &a professional inspection...offered some good advice."

"Francisco was the ultimate in professionalism. He was punctual, answered all questions and had a great demeanor."

"I had called several other plumbing companies to handle an emergency water leak in my kitchen wall. My technician arrived on time, did yhe job within a half hour and left collecting the amount he had quoted the job would run. No hidden charges and a job well done....how could I go wrong??"

"Excellent customer service and teamwork from Katie, Tom, Anthony and Dustin. Worked together to properly diagnose and ultimately get our system up and running again. Dustin was phenomenal and we are so grateful for the after-hours visit from Anthony. Please send a heartfelt thank you to all involved!"

"HE WAS POLITE, FAST, KNOWLEDGEABLE, AND IS A GREAT STATEMENT FOR YOUR COMPANY."

"Andres was very professional"

"He provide sound advice and a thoughtful resolution of our shower water temperature issue. He worked very hard to ensure the job did not result in a much more costly job by avoiding breaking a valve that had corroded and was very hard to remove. We had another company previously came out that performed work that did not fix the problem."

"The techs suggested/proposed that we have about $600 worth work/upgrades made to our two systems. Those items are indicated on our invoice/work order if you are interested in seeing what I am speaking of I am curious as to why they are needed at this time as you installed both systems not too long ago."

"Technician did a careful inspection and took time to explain in detail what he checked and found."

"Kevin was prompt, professional, thorough, and communicated well"

"Everything went smoothly from making the appointment to completing the call"

"Ivan was pleasant and informative."

"The service was very good."

"Overpriced installation of Honeywell thermostat yet need be fixed 3 times in 3 months. Inexperienced technicians did lousy works. Ridiculous."

"too expensive. Unable to go forward with work."

"Technician very thorough in his inspection of my furnace. He explained everything to me and also took the time to run vinegar down the tube to the outside."

"Julio was very professional"

"Professional."

"Tom is a skilled tech, considerate of my situation. He is a pleaseure to work with."

"Randall was all business but friendly."

"At this point I don't know point?"

"You are always on time. Put our water heater in and let us know each step. Very nice service people frank did awesome job"

"I was satisfied with their service."

"He did very good. Strand Brothers really concentrates on customers buying new units. Don't need a sales pitch every time y'all come out."

"The technician was prompt, friendly, informative, and customer service oriented."

"Thorough check of heating system. On time, friendly, able."

"Friendly, professional, quick and looked at another appliance that was potentially having a problem."

"He is very knowledgable and courteous."

"Kevin arrived promptly and took care of our filters quickly. He was pleasant and polite, and quick too! A pleasure to have him in our home and his quick work is so appreciated!"

"He went out of his way to make sure everything was in working order."

"The technician was very methodical in troubleshooting the problem and was able to identify a wiring issue from the initial install of our new HVAC system. He also noticed a part that was not installed with our new system and was able to put that part in at the same time."

"On time. Knowledgeable and informative."

"Technician excellent"

"Normally service calls great. This guy bombarded us with upsell proposals from the minute he stepped in the house. Never experienced this before during service calls. Not pleasant. If it is a new company directive, it was a bad call. Also nobody got back to me about my blower. Is it still under warranty?"

"This technician did a great job taking care of the problem left behind by the previous tech that came out for our "tune-up". The previous tech forgot to turn our gas back on leaving out home without heat on the two days where the lows were 30 & 29 degrees. My wife & kids were not happy losing our heater when we needed it most. . . . ."

"Dustin was prompt, polite, and thorough."

"Explained service and replacement part requirements."

"The technician was there on time. He properly identified himself. He was enthusiastic about his work. He was very neat and efficient. He answered all my questions. He filled out the equipment performance sheet so I could read it. He installed a UV air purifier in the duct, and gave me information about it. After the work was finished, he set the thermostat the way it was when he arrived."

"Lot of work done and did it very fast"

"Unit was working fine but seems like now it takes longer to heat & the unit outside is louder than it was before. Right next to bedroom window need another service call"

"Issac arrived on time and completed the furnace checks quickly."

"We have dealt with several strand brothers experts over the years, including Kim on a couple of occasions. The lack of professionalism, enthusiasm, and motivation left us quite frustrated compared to the other techs. The contrast to the last service tech who came out in July is stark."

"Polite, Professional, answered questions easily."

"Took care of business and was pleasant."

"I had to reschedule the first visit. Best you could do was a wait of 3 Days. Seems a little long to me."

"Work was done in a timely and professional manner."

"Bo was friendly, knowledgeable and efficient."

"Super job by Ivan. Professional, personable and knowledgable."

"Courteous, fast, and complete."

"Got the system working again and ordered some new parts."

"The technician was professional, respectful, friendly & knowledgeable."

"good work."

"He took the time to do the job correctly, found one issue, and carefully resolved it."

"On time, worked fast, but took time to explain what he was checking also why. Answered all our questions."

"Glen arrived on time and not only fixed my faucet but fixed a leak in the tile. It was so nice and unexpected to have a technician actually repair something instead of trying to sell something new. Glen's timely repair meant that my guests were able to sleep in the guest bedroom and not my daughters bedroom!"

"Alex is always very professional and friendly. He states the status of my A/C or heater. He is very knowledgeable and honest about my unit."

"The tech offered 3 suggested repairs. I'm not used to having to pay for repairs, especially $450 worth on a 5 yr old unit. The contact strips would have been fine, but me paying for the start up part was something I felt should have been covered under warranty since it's a defect in the unit's performance and caused excessive wear on contact strips? Third offer was declined. The UV was originally purchased for but did not fit on install."

"Unfortunately I don't remember the technicians name but he was very professional, courteous and knowledgeable. I would like for him to reservice my equipment when it's time for the spring appointment."

"He was on time and very efficient."

"He did a great gob"

"Carlos always has a smile and he great at explaining whats happening."

"Tom and trainee/helper were very professional and efficient. Tom discover the UV light system and replaced the bulb."

"The only concern: when scheduling semi-annual service plan I had mentioned needing the thermostat / control unit needing servicing or replacement. The technician had not been told this, however, so had to schedule a second appointment. No concern for me but would have been more efficient for your organization for him to have been notified."

"The technician was professional, thorough, and efficient. We appreciate the quality of the service."

"Alex is always good."

"Suggested lots of tips and review on how to save money"

"Jason came to service our heaters for winter. While here I asked him to check a noise from the A/C unit outside. He discovered that all of the refrigerant had slowly leaked out. He searched out the problem and fixed it. He was so friendly and so happy to be able to help. We will surely ask for him for future maintenance service."

"While talking to Randall (technician) after the maintenance, I made the comment that I knew I would probably have to replace my system but was not prepared to do it now. And, I mentioned that I would be replacing my duct work too. Chris pulled up a photo on his phone and said yes, your duct work is falling apart. I looked at the photo since I don't go into my attic very often, but the more I thought about it (after they had gone), I questioned why he was taking pictures without telling me. I truly think that if I hadn't brought up the duct work, I wouldn't have known! To me this is an invasion of my privacy... I have always trusted my technicians in the past, but now I'm not sure what they might be doing during the service call. Sad..."

"It was not explained that my deal was a lease. Alpha could have explained that instead of sayjng "you don't have to worry.""

"ProfessionL and efficient!"

"jason was wonderfully efficient"

"Great service"

"Very fast, efficient and pleasant service provided by Francisco"

"Bryan arrived on time and fixed my issue very efficiently on a Sunday morning. He was extremely professional and nice to work with. I would totally recommend Bryan and Strand."

"Good service"

"On-line scheduling was convenient. Jose handled the job very professionally and waited until my wi-fi enabled thermostat was up and running. Price wasn't too high."

"Jose is knowledgeable and thorough and provides excellent service."

"The technician was professional and efficient."

","

"It would have been great if the tech arrived with air filters since my records showed the air filters needed to be replaced in October. He didn't have them with him so now I need to wait another six months to replace dirty filters."

"The unit outside has a somewhat lout clacking noise. It is appears to be the metal case over the unit. I understand that this is not a major issue to the running of the HVAC but for what I paid, I think I should expect a system that runs as quiet as what I was sold, especially since it is less than a year old. I have not noticed this sound before, but am not blaming the technician. However, I would have hoped that Strand Brother's technicians would have not left it this way either way."

"Thorough, neat and polite"

"Kevin, was very professional and thorough during the heating system check."

"Svcs was satisfactory absolutely."

"Arrived on time, did the work and was friendly."

"Francisco is a friendly, competent technician. He explained what he did very carefully and we appreciated his careful service."

"Technician arrived on time and completed the work in a timely manner. He was courteous and respectful of my house."

"Ivan did a very good job at explaining all he did."

"Andres, the plumber, was outstanding, giving me good advice about many things while also fixing the problem. Hes the best."

"Technician was thorough in explaining the situation and provided pictures of the unit to show me."

"He was on-time and explained exactly what he was doing."

"The office office is very efficient. Calls us to Schedule our twice a yr maintenance without fail. Jose our technician is professional and highly skilled in his job. We also appreciate that we were notified when he was held up in another job."

"Every item was explained, what and why"

"Alex Rodriguez is very professional and courteous and We have always felt comfortable with his service."

"He arrived within the stated 2 hour window and I received a call just prior to the arrival"

"Alex has been here several times. He is always very polite and very diligent in checking everything out. He also addresses any concerns I have."

"The prices are a bit high, but the technician was extremely professional and my HVAC was repaired in less than 48 hours of calling."

"Miguel is very knowledgeable and customer focused. I will have him be my regular technician going forward."

"Answered additional questions. 1 point off because we could not find the drain plug on the outside of the house."

"Very professional....did great job"

"He arrived on time and took care to not track in anything from outside. He did the check up and let me know verbally about everything he did."

"Professional, knowledgeable"

"Sorry cant remember guys name, but he worked hard to troubleshoot and to fix problem and got it working in timely manner"

"Serviceman was on time, considerate, and professional. Unit is new so no problem was expected."

"Isaac took his time to thoroughly inspect my HVAC unit. You recommended an additional item for my system that will help to keep the air clean and eliminate odors."

"Very thorough & informative"

"Tech was on time, courteous, took his time evaluating our furnace, offered to change our filter and fully explained the benefits of E Pay."

"Shay took my call and was very friendly and arranged for my issue to be taken care of quickly. Bryan was our plumber, and he is outstanding! He has been to our home before and we should have given him a great review previously. He is very knowledgable, friendly and goes above and beyond. He is conscientious and considerate our home and time. He really takes the time to explain things and puts us at ease. He does an excellent job and we appreciate him!"

"Did a good job."

"On time and got my heater going"

"I think after some time that I'm being generous with giving a 3. The two technicians seemed kind of at odds with each other when offering advice and their perspective on our units. We have a mini spliter and a regular HVAC. Both units actually were worse off after the technicians performed their "check up". The mini spliter started making a rattling noise and our HVAC started to leak condensation and pooled around the interior unit."

"Very professional, very timely, and almost perfect installation!!!"

"The technician appears to have done a great job repairing my BRAND NEW HEATING SYSTEM."

"Polite. Professional. Knowledgeable."

"Helped with annualrenewals"

"Beau was efficient and offered suggestions on how to reduce my heating costs since my propane intake was set too high by the Propane company."

"Tech seemed very knowledgeable and thorough in his work."

"Francisco was very knowledgeable and answered all our questions. He's a professional and very caring."

"The technician was very good and educated me in the systems I have."

"Miguel was very thorough and asked questions about our experience with our HVAC system and made useful recommendations for upgrades. He was also very observant and noticed that we had linked CO detectors throughout our house."

"They were quick, efficient, left the house clean and were very nice."

"Alex continues to be excellent !!"

"Tom is a good guy"

"courteous, helpful, instructive"

"Courteous and efficient service."

"Cheerful, doesnt waste time, glad to answer questions and very helpful"

"Fast responsiveness, competitive rate, clear communication, confident and efficient expertise- precisely what a homeowner wants when hiring tradesmen for residential projects. Made my life simpler! Andres asked questions which assured I got the right services to keep my home plumbing in good shape and took the time to explain what I needed to do for routine maintenance to keep the systems optimized. Ive found the plumber I trust and will recommend Strand Brothers to my family and friends."

"The quote provided for a water heater was not even close to the competition (almost double). It's also insulting that I had to pay $41 service fee just to get a quote. I was not made aware of this on the phone. It is unlikely I will continue to do business with your company in the future."

"prompt and professional"

"The technician was on-time, very courteous, and was very knowledgeable about the new materials that he used for the repair"

"Pleasant experience. Personable technician who answered all my questions doing more than I anticipated."

"There was no service provided; the water heater was repaired some months back at an expense of over $600; it failed last week , service tech said it was dust causing the outage and must be replaced"

"Aaron understood the problem and did a thorough examination and fixed the problem."

"Jose was a joy to work with."

"Jose was super nice, proficient and did a great job."

"He was helpful and also helped with our mini-split/furdown unit."

"Late for appointment . Professional but not friendly."

"He was on time and was very professional and thorough."

"Timely response and fast repair"

"Tom was really friendly and very helpful. He helped me choose the best maintenance plan, and he explained everything that I needed to know in a way that made sense to me."

"Isaac was very professional, greeted us and was thorough in performing the heater service check, including adding vinegar to the drain line."

"Work was done as promised and on time."

"Very thorough and professional service"

"He was on time and seemed very knowledgeable of what he was doing"

"Quick and wfficient"

"Lance was professional, polite, explained the work. Very comfortable to have him in my home."

"I was quite satisfied."

"Very personable, professional service"

"the tech #225 is always helpful in answering any questions that I may have and does a great job in the area of keeping the unit in top shape"

"Diligently performed his work."

"Efficient, courteous and friendly."