Strand Brothers Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 17,553 Reviews
bob C.
austin, texas
"Your representatives were friendly, professional, and efficient."
terrie S.
austin, texas
"Same day service"
paul V.
austin, texas
"Good customer service"
randy H.
austin, texas
"On time; polite service technicians who always answer any questions I have."
jay B.
austin, texas
"On time, informative, polite, efficient"
keith G.
bee cave, texas
lanell B.
round rock, texas
"because he figure out what was going on with my brand new air conditioner"
marie P.
georgetown, texas
patricia T.
jarrell, texas
"Youre tech was knowledgeable, courteous and professional."
mike M.
kyle, texas
"Great service and great delay very"
binae C.
austin, texas
"I am a loyal advantage member for the year or so. My recent service experience has changed all of it. I was charged an exorbitant diagnosis charge of $193 for the diagnosis that was not really performed or approved to be performed. They claim that I had agreed to the service, while I was actually thinking of the original quote of $225 is way too high. Before I could think of my decision they inspected by water heater and found it was shut off. It literally took them 1minute to figure out. When I checked before calling them, the pilot light was on and it was functioning. Some thing really happened that was caused it to shut off. I would have been happy to pay $75 for the 1 minute diagnosis job or even $100, though it is also high. They insisted the charge is $225 but gave me 15% discount charged $193. Even this charge is way too high for the work that is not really done. Basically you lost a good long standing customer in me."
susana C.
bee cave, texas
"They did a very good job, and solve my problem fast. Even though it was kind of a expensive."
aurora S.
austin, texas
"I am always pleased with the professional services of Strand Brothers Service Experts."
jonathan G.
pflugerville, texas
john M.
buda, texas
andrea M.
austin, texas
"I have always been pleased with this company."
tom M.
austin, texas
"99% of Strand Brothers Service have always been courteous, patient, knowledgeable, point out things we could and/or should do with our A/C and Heating equipment, such as using certain household products, vinegar, alcohol(rubbing,not drinking kind), and maybe clorox. Anyway, Alex explained and showed us on the tiny piece of paper(instructions for A/C) what settings we could use to get the correct readings on our automatic control of the A/C. Sorry I can't remember Alex's last name, but he is a very smart and professional Technician. Thanks, Tom McNelley 09/28/22"
bobby (rntl) (.
austin, texas
"always do good work"
paul D.
austin, texas
"Michael did a great job."
renee S.
cedar park, texas
"Prompt response and arrived early day of service"
frank M.
round rock, texas
"Ivan does great work, anticipates and listens extremely well....I never have to worry about heating and cooling system thanks to him."
cole M.
austin, texas
"When the technician conducts a check of the Air conditioning instead of the heating in the all, I am not sure I am getting my money's worth?"
richard Z.
austin, texas
"Good friendly service"
stephen F.
austin, texas
james C.
austin, texas
"Nick clearly explained and demonstrated to the Maintenace process (electric water heater flush and maintenance) to me."
lynda L.
georgetown, texas
michael W.
austin, texas
christian G.
austin, texas
ann L.
gerogetown, texas
william H.
austin, texas
"My issues were: 1. I paid for some maintenance for the blower, but then found we had to replace everything, so i paid about 200$ for sealing the blower for about 2 days. This also wasn't offered until now even after over a year of having maintenance. 2. I scheduled a late 5-8 appointment to have an estimate, but no one showed and I had to call to re-schedule next day. 3. My install was ok but i had a few issues. a.Some insulation was left by my front door b.Installers blocked my drive way with equipment making it impossible to leave or return c.My Pad for outside was not fully replaced leveled, but a new pad placed on top of existing. d. Drain pipe was left very close to pad making it difficult to ensure it does not erode."
william C.
georgetown, texas
sharon D.
austin, texas
"Strand always does an outstanding job no matter what we call for. Agents/technicians are knowledgeable, professional and personable."
martha P.
pflugerville , texas
"The techs are very knowledgeable and very kind."
elmore D.
austin, texas
"effecient personable"
helen Z.
georgetown, texas
pete M.
round rock, texas
"Justin is great! I've had the opportunity to have him check appliances on all three of my homes including my family members and appreciate his thoroughness and efforts to take care of any issues."
paul L.
austin, texas
deborah P.
cedar park, texas
"Not sure which tech this is referencing. Last Saturday, I was told the unit was dirty so many times that I felt awful. The next tech was great."
ken D.
round rock, texas
patricia T.
jarrell, texas
"The tech was very efficient and courteous"
steve S.
austin, texas
"From original installation to service agreement visit, top notch."
charles M.
austin, texas
"Good service. Dependable."
tom A.
leander, texas
"Christopher solved our problem and helped with additional support"
scott W.
lago vista, texas
"Great service and follow up. Couldnt be happier and more comfortable"
ron L.
austin, texas
chris J.
lakeway, texas
"The tech left without turning our hot water back on. Furthermore I called Strand 10 minutes later (still during work hours) and I never received a call back. I had to figure out the issue myself and turn the water back on!!"
steve W.
austin, texas
beverly K.
kyle, texas
"Tech's were professional, courteous and thorough."
katrin S.
austin, texas
ted M.
austin, texas
toni M.
round rock, texas
barbara D.
round rock, texas
"He did a great job, however this was my first time using your services so I have other experiences to compare it to..."
john T.
pflugerville, texas
"A verity professional and thorough check up, well explained and done quickly"
nat S.
austin, texas
"Technician Benji was methodical in troubleshooting and was quick in fixing the A/C. Explained the importance of replacing the filter every 3 months and of washing the condenser coils more frequently."
ave B.
austin, texas
"My AC makes an annoying intermittent sound, which did not sound off when Alex was here. He listened to me and considered my observation seriously and let me know that if I could get him here when it's making the sound that he would be able to at least determine what was causing it. I appreciated his taking my concern seriously."
michael K.
austin, texas
"knowledgeable, polite, personable technicians."
jennifer M.
austin, texas
scott P.
austin, texas
"I replaced my very old a/c unit with a new system from Strand a few years back. This unit has had some kind of annual failure, and on 9/20 it failed again. The tech was polite and helpful, but diagnosed a leaking indoor coil. There is no replacement coil in stock (being shipped from Houston) but even it was immediately available, there is no crew for the install. This is day two of likely seven days with no a/c in the midst of a Texas heat wave. I am extremely disappointed by the lack of service and a sort of "oh well" attitude - that I'm lucky I may have a/c in a weeks time."
paul P.
austin, texas
"Prompt and knowledgeable service technicians"
diane H.
austin, texas
roxanne L.
austin, texas
george F.
round rock, texas
"Had a pretty hard time with other HVAC companies in my area but our technician was significantly nicer and more helpful than the other service we have received elsewhere."
charlotte P.
austin, texas
"Dependability"
molly S.
austin, texas
"I very much appreciate your offering the monthly payment schedule. My one concern is that several times, including the last time your technician is telling me that some expensive repairs need to be undertaken. The entire system is less than 7 years old, and has been taken care of at least once, but more typically twice a year. It should not already run into trouble, to the level of an $1100 repair bill that your man estimated for me. I am getting a second opinion."
robert S.
austin, texas
"Two technicians and they were not able to fix the problem and could not put the coverage on the porch as good as it was when they took it off. Said that they would try and didnt. Still the charge was $200.00."
rolf N.
georgetown, texas
rodney S.
georgetown, texas
"Friendly knowledgeable and corrected problem(s)"
daniel B.
austin, texas
"The service team was able to make it in short notice on a weekend. Apparently there was a miscommunication between scheduling and the service team, and while the Noon - 2 pm window was missed, the service team was able to come around 3 pm. While that time did not work, they were able to come the next day."
albert W.
austin, texas
"Great job and great customer service!"
aaron A.
georgetown, texas
"Colin and Jason (I think it was) were incredibly helpful and professional. Phenomenal service!"
beverley F.
niederwald, texas
"Always pleased with the service and have already recommended them to a family member and they used them."
courntey H.
austin, texas
deborah S.
austin, texas
patrick G.
austin, texas
"Customer service was easy to work with, the technician arrived on time & was professional and helpful."
david P.
austin, texas
ron H.
round rock, texas
"Fast and professional service."
flint S.
austin, texas
charles A.
round rock, texas
kenneth G.
austin, texas
"great service, knowledge and attitude"
david S.
cedar park, texas
"profesional"
elmore D.
austin, texas
juan A.
austin, texas
"Did the job correctly and re-did everything the right way, kind of pricy"
laura G.
austin, texas
"Always informative and have been with this company for awhile and have always been satisfied. Peter gas always been a good tech."
brian F.
austin, texas
moris S.
austin, texas
"I just had my other Lennox system serviced for a leak detection by another company. They charged 1/2 as much as you did. If this is not gouging, what is it???"
bernadino (rntl) (.
pflugerville, texas
"I dont really like to recommend unless asked"
kenneth B.
georgetown, texas
"Fast and helpful service"
william R.
elgin, texas
"My appointment was re-scheduled twice and I have to take time off from work to get on time at home and wait for the technician, unfortunately he/she never showed up on two consecutive time I called to do my repair. Customer service never notified me whether my appointment was canceled or they couldn't make for one or other reason. I feel Strand Brothers should pay me for the time lost and the aggravation for being abandoned with my request."
laura T.
austin, texas
"Dependable"
lea johnson (rntl) (.
austin, texas
betty R.
austin, texas
"I called and said I had a plumbing emergency at 11:42 AM on Saturday. I was told a technician would call to give me and estimated time but guaranteed they would be there on Sat. I called back six hours later, still nothing. I called at 9:30 PM and finally the technician called back and said it would be 11:0 or 11:30 before he could get there. . I told him that was not satisfactory and he promised he would be to the house at 8:00 AM. Called back at 8:05 to verify he was coming. He called an hour later and said he was leaving Kyle and would be to the house in an hour. He finally got there around 11 and said IH 35 was shut down. He acted like the issues were the end of the world. Said we needed water extraction. Dod no repairs but did cap off water under the sink to the refrig. Water extraction people came out and find no water standing. BUT he claims the ceiling and wall will need to be removed to fix the problem, which I seriously doubt is the case, but have filed a claim with insurance, and will decide from there what to do next. So far I am totally unimpressed"
monica W.
austin, texas
"Excellent, timely service"
larry T.
leander, texas
"Stephen brought the new UV filter to install in our AC unit, but when he opened the box, he discovered that the UV lamp was broken. He was able to get a replacement unit and came out the next morning and installed it."
eric & kathleen A.
austin, texas
"Professional Service Provider."
mrs peck P.
austin, texas
"PROBLEM ON OUR 3 MONTH OLD AIR CONDITONER WAS DIAGNOSED AND ADJUSTED INSTANTLY. THANKS!"
ewing I.
austin, texas
"The technicians are great once they get here. The communication and process from the scheduling office could use some improvements though."
richard A.
austin, texas
peter J.
round rock, texas
nicole R.
austin, texas
"I've been happy with all the staff I have interacted with."
michael W.
austin, texas
sam A.
austin, texas
"technician reviewed inspection with us in a friendly manner"
karen S.
cedar park, texas
"Very helpful and great service from Caleb & Phillip."
carol G.
austin, texas
"They were on time they were professional they were neat and very helpfu"
ryo I.
austin, texas
"For the most part, your technicians are competent and properly explain what the causes of the problems might be."
marina S.
georgetown, texas
"Our most recent technician was amazing. His name was Michael. He was thorough and honest. He renewed my faith in the company. Past experiences have been negative. He came back to clean our system and didnt leave one thing on the floor. Amazing worker. So courteous and caring. Give him a big raise."
david L.
austin, texas
phillip D.
austin, texas
"service tech Sam & Mike were very courteous and knowledgable."
linda S.
austin, texas
"Its complicated. I called ss I am an advantage customer for my system to be checked for winter and had to pay a diagnostic fee I wasnt prepared for. He didnt have time to service my unit. Said it would be better to do it another time. Hopefully I dont get charged again."
mary S.
austin, texas
"The company has been consistently dependable and professional."
rhea C.
austin, texas
richard H.
austin, texas
"Because the technician was very thorough in checking my unit."
tom M.
austin, texas
dale W.
pflugerville, texas
"Came for something that I didn't require"
ron S.
austin, texas
richard L.
austin, texas
"I was told that my units required very expensive service or replacement. I believe that the service tech (and salesman who accompanied him) were determined to upsell and take advantage of me."
crystal W.
taylor, texas
"I was able to be quickly scheduled. The prices for services rendered were good. The technician educated me on proper care of my water heater. They worked quickly and efficiently."
charles W.
buda, texas
"Excellent service"
frank M.
austin, texas
"high priced"
james C.
austin, texas
ervid R.
austin, texas
william G.
austin, texas
"Quick and complete."
gary S.
austin, texas
"Good team"
james Z.
austin, texas
"The service is speedy and always complete. And the technicians are always friendly and informative."
judith H.
georgetown, texas
"Excellent service in Georgetown for the last 7 years."
cleasy E.
austin, texas
lloyd J.
austin, texas
"Fast, dependable service, knowledgeable technicians."
ron H.
austin, texas
"Carlo was extremely courteous and friendly and easy to talk to"
karen S.
cedar park, texas
"Very helpful. Very knowledgeable. Very patiently answered all my questions."
michelle W.
round rock, texas
"So far I have been happy with the service. They are usually on time, and knowable."
rolf N.
georgetown, texas
eliseo O.
austin, texas
"Problems in the past that made me " lost " great part of CREDIBILITY in what I'm told by the technician... COMMUNICATION is another problem"
james R.
austin, texas
"After getting a ridiculous response from another company I chose Strand Bros.from Best Pick Reports. Your service teams came on time and provided excellent service installing a new warter heater and checking my furnace."
linda F.
austin, texas
susann D.
austin, texas
"Good communication. Timely and competent heating and AC service. Have not tried the plumbing service."
thomas P.
georgetown, texas
molly S.
austin, texas
"I like your monthly payment plan. I must confess that I am les taken with your associates pretty much each time urging me to replace something expensive on my system, that is only 7 years old and has bene under regular check-ups from year to year. t erodes the confidence somewhat, I must confess. A well-maintained system is supposed to hold for 15-17 years."
mike (rntl) (.
austin, texas
"I haven't received invoices for the last two jobs you did. Additionally, when I called for the service, no one asked me for my credit card number and after I had left town I only found out you needed it because I checked my phone messages -- if I hadn't, the service wouldn't have been provided."
demetrius L.
round rock, texas
jie (.
austin, texas
james G.
austin, texas
cheryl S.
pflugerville, texas
judi C.
austin, texas
tom D.
pflugerville, texas
"Everything has been great with Strand Brothers. Great service and communication."
amanda K.
round rock, texas
"My equipment was installed by your techs and you have kept them running 8 years now. Yes you are all that good."
eddie Z.
austin, texas
tracey S.
kyle, texas
david B.
georgetown, texas
"Technician was very thorough and focused on the details"
connie B.
austin, texas
herbert F.
manchaca, texas
"You are just darn good."
ken W.
austin, texas
"The response times are very good, the people have been very nice and helpful."
elizabeth L.
georgetown, texas
"Team members came the same day I called. That is unheard of! They were very helpful and personable. Thank you"
cathy E.
round rock, texas
doug S.
austin, texas
"Long time client. Always happy w service."
alma C.
austin, texas
alan K.
austin, texas
"The advantage plan is a little confusing. No charge for the service call, but charges to assess the issue on arrival? In this case, the problem was determined rather quickly without pulling apart the HVAC units."
david S.
cedar park, texas
"Very Professional"
james C.
austin, texas
"Dependable and Knowledgeable."
julia S.
leander, texas
"Very polite and knowledgeable."
mary R.
austin, texas
"Satisfied with service, but am sure there are other good companies."
enrique F.
austin, texas
"I'm satisfied with the service, installation and maintenance."
linda P.
driftwood, texas
roland H.
austin, texas
zahir M.
austin, texas
sandra J.
austin, texas
eddie S.
austin, texas
stuart C.
leander, texas
"very responsive company that does good work"
jim C.
austin, texas
"Quick & efficient service."
ron E.
kyle, texas
"Daniel was great and gave us so much information but wasn't pushy at all and the guys that installed the system were great....all very professional, way to go."
arthur C.
austin, texas
"We had a lot of difficulty getting answers about when to expect our part. Although we were told that the company had sent us the cost of the part, we could find no evidence of this on our email or cell phone records."
janice B.
round rock, texas
"Justin and Alfredo totally knew what was going on and fixed the problem within an hour !"
joseph S.
hutto, texas
"They were on time and very professional."
leaann J.
austin, texas
"Our family has been using you all for years"
josh W.
austin, texas
"Easy appointments Competent technicians"
gloria G.
leander, texas
"I called last Friday and was told I was on the list for either the same day or Saturday. Saturday I received a call from the tech who assured me he would be by later. No one showed up. I waited all day Saturday and Monday I called and was told my order was canceled. Finally the tech showed up and I was billed $245 for a very minor repair. Im a senior and felt I should have paid less for the inconvenience and a senior citizen discount applied."
patsy T.
austin, texas
"Good service and easy to work with. Seems like some things take an awful lot of extra communication."
andrew S.
georgetown, texas
"Sales rep was friendly and knowledgeable."
buddie B.
austin, texas
susan G.
pflugerville, texas
"I love being on the plan.. Great service and techs have always been nice and courteous"
david B.
georgetown, texas
"Great value. Technician was very thorough with great attention to detail."
candace S.
round rock, texas
pat C.
leander, texas
"Aaron was very helpful and friendly."
dale K.
austin, texas
dawn B.
pflugerville, texas
"Only thing that is frustrating is the online booking. It would be great if you could make the online appointment option not default to the address associated with the email. I submitted the address needing service ( my mothers) but it defaulted to my address. I even called in and corrected it but The plumbers initially went to the wrong address. Thankfully my mom lives minutes away so they werent to inconvenienced."
patricia E.
austin, texas
"Alex Rodriquez did a wonderful job, he stuck with the problem until he figured out what the problem was. Then he proposed a solution to have the issue permanently repaired."
michael S.
cedar park, texas
"AC not working. Prompt Saturday service. Issue fixed quickly. I couldnt be happier."
william G.
austin, texas
"Prompt service. Very responsive."
yvonne R.
austin, texas
chiho (rntl) (.
austin, texas
vanessa V.
austin, texas
"Fast friendly service both on the phone and in person"
theodore S.
dripping springs, texas
"Excellent service."
robert W.
round rock, texas
"Thorough work/explanation."
tony M.
austin, texas
"Felipe with his assistance were well, well above superior in all areas of work and communications. we are specially please toda with their results."
robert E.
hutto, texas
"The techs are friendly and kind. And professional."
karen D.
austin, texas
"very professional"
elizabeth L.
georgetown, texas
mary schott S.
austin, texas
"I received confusing mixed messages about the problem with the water heater. Also the technician did not turn the water on before he left, fortunately we were able to locate the handle and have running hot water."
james R.
austin, texas
"The technicians were well trained and equipped to check out the furnace portions of my HVAC system"
ron S.
austin, texas
"Quick competent service"
stephanie M.
elgin, texas
"My service tech did a great job of telling me what he was doing and how and why it needed to be done"
mark R.
round rock, texas
carl N.
austin, texas
"Reliable service done well."
paula G.
austin, texas
"The price for our repair was outrageous! $495 for a part that costs $75!"
rita M.
georgetown, texas
nancy O.
austin, texas
derick T.
pflugerville, texas
armando B.
austin, texas
"Great service"
stephen G.
pflugerville, texas
vanessa V.
austin, texas
"Friendly, reliable service all year round"
kristy L.
austin, texas
"Prompt, courteous, professional service."
devon H.
georgetown, texas
david S.
cedar creek, texas
"Professional and fixed the problem."
jeffrey H.
austin, texas
norman O.
pflugerville, texas
"The tech was very professional and knowledgeable."
peggy N.
buda, texas
"The scheduling department gave me a 2-4 window and wrote it up wrong. I called on Friday 8 am, the tech came at 7 pm....on a holiday weekend. Needed a breaker for the heat pump. Took Tech 30 minutes. Paid Billy $87 and he said possible return on Monday or Tuesday am return. Talked to Billy in Parts department on Monday, he said Wednesday return. Tech came onThursday 9:30 am. Fixed in 35 minutes costs and paid another $265. 6 days of no AC. PAID $352 FOR LABOR. DOESN'T SEEM FAIR. ONE HR"
charles W.
buda, texas
"Because your technicians know how to do their jobs, are very polite, and offer helpful advice to get better service out of our hvac system."
marvin M.
austin, texas
"suggestion: Every time you communicate with a customer [phone, email] about service, you should make it clear whether it is for A/C, plumbing, or other service."
stephen M.
austin, texas
"Quality service, however, high price"
richard J.
austin, texas
"Jose did a great job. Very knowledgeable. Other Service people in the past, although very nice, perhaps did have his experience."
linda L.
austin, texas
"Tech saw theLennox thermostat was faulty but he refused a new one andreported it was fine in his report."
shawn S.
austin, texas
aaron S.
austin, texas
esther B.
austin, texas
howard S.
round rock, texas
"Everything we expected from our HVAC experts."
eddie S.
austin, texas
"Elian provided an excellent customer experience."
tracey S.
kyle, texas
"Had to ask service tech to cover boots and wear mask. He had neither option available. Had to ask him to take off boots to enter house. When installed, Took several weeks and many contacts to get installation complete as promised. Overpriced!"
frances S.
austin, texas
"I like that the employees are dependable, that someone calls before to remind/confirm the appointment, and that the technicians are respectable/well groomed/knowledgeable/respective."
jack H.
austin, texas
"We have used Strand for several years and have been satisfied with their service. They screwed up one time when a water leak damaged the ceiling in our kitchen. The technician failed to tighten a connection properly. Strand sent one of their 'hires' to fix the ceiling, but we had already hired someone to do the work (someone we knew). Strand never got back to us about reimbursing us for some or all of the money we paid for repairs. Not very professional."
wyatt H.
austin, texas
"You nickel and dime us to death. Charging for a project instead of time based. I even have the service agreement and I still get charged out the butt. Also for notes on maintenance, I have to request everything, the tech should have scheduled the follow up instead of me."
phillip T.
pflugerville, texas
"Great service but cost of repair high."
mary H.
leander, texas
"The technician did a great job, very polite and explained what I need to do to maintain the air condition in good condition."
abel C.
cedar park, texas
"Our tech called in sick and no one called to let us know or reschedule. I had to call twice before finding out the tech was sick."
robert M.
austin, texas
"The technician was great. Polite. Professional. Efficient. But Im giving you an 8 instead of a 10 because your people called my wife 3 times and called me twice to see if we could change the appointment time. She answered once and I answered twice, telling your people we could not change the appointment time. Why did your people call us five times?"
david S.
round rock, texas
"Good, professional and timely service."
david M.
hutto, texas
"The scheduled maintenance service and professionalism technicians have when checking units."
candace S.
round rock, texas
leroy S.
austin, texas
mark M.
austin, texas
massage H.
austin, texas
"Communication lacks, hard to get information on appts. In urgent situations, not very useful. Quick work when they actually do show up which is a plus. Need better system when it comes to contacting customers about appointments."
martha C.
lakeway, texas
"Excellent service techs...... quick followups until the problem was completely resolved"
bill O.
austin, texas
"The call was a real bust. My hope was to have 3 shower stems replaced (I had the new stems). Instead I was told that the only option was to replace all 3 with a singe valve .. a huge project that was far beyond anything I expected. I ended up just giving the plumber $100 so I could be left feeling dejected."
david H.
austin, texas
"Im an Advantage customer. This helps."
liliane V.
austin, texas
"Christian was courteous and seemed thorough in what he did. He was also willing to listen to concerns and respond to them"
jason L.
austin, texas
"Tech Efrian was very courteous and thorough in his work and exceed my expectations."
sydna A.
elgin, texas
"You schedule and keep us going in a timely manner."
sissy C.
austin, texas
"Great service, courteous and knowledgeable staff."
michael H.
austin, texas
"quick service. honest."
kelsey (rntl) (.
austin, texas
"I am so disappointed with your service, I went with another plumber. We set an appointment on Saturday in an emergency situation. You canceled three hours later and pushed it to the following day. Then, I got the call even thought the tenant was going to the following evening at 9pm and they never called the tenant. Then, yall finally came out to the property late in the day on Monday after six communications with your company that day to tell me you couldn't od the work, i needed to give the tenants 24 hours notice if you would cut the water and you were unknowable about plumbing, where is the water line...at the street, even I know that. I asked for a manager to call me and that has yet to happen. So disappointed."
deborah S.
austin, texas
"My problem was fixed for the time being."
jacob W.
austin, texas
"No one showed up for the appointment"
betty S.
austin, texas
"They are very dependable and do excellent work"
hiroshi W.
pflugerville, texas
"Technician did a great job."
don V.
austin, texas
"Did not clean up after themselves."
jeff L.
austin, texas
shawn W.
austin, texas
"The tech was nice and professional, but the quote came back way over priced. Double what others were asking."
josh T.
austin, texas
jackie H.
austin, texas
"good but not perfect - contact and scheduling need improvement"
shirley V.
austin, texas
"Very professional"
fred M.
austin, texas
"Billy was great. He came in, found the problem, replaced a part and blew out the drain line. It is draining fantastically, better than when it was new! We highly recommend him!!"
ralph C.
dripping springs, texas
"I am supposed to get a 15% discount. I am an advantage member. The tech did not give me the discount. Can you credit me? Thank you."
albert R.
plugerville, texas
sandesh P.
leander, texas
"The technician that visited was very unprofessional. Without doing the actual checking, he wrote up the numbers. Without providing the report, he left the site. Over selling the products/services and not providing reasonable answers for the questions related to the recommendations. After complaining to the customer service, they mentioned supervisor will call regarding the issue but didn't receive any call for more than a week. I didn't receive the report yet."
geraldine S.
austin, texas
"good service"
javier L.
round rock, texas
"I feel we were taken advantage of. Tech came out and charged us $1100 to refill refrigerant. A day and a half later my AC was no longer cooling. Called at least 4 times over the next few days and never got a call back from your service team. Was forced to find someone else to fix my problem. Horrible, horrible experience."
ruth G.
georgetown, texas
"The technician, Jerry, was very informative and professional."
gwendolyn C.
austin, texas
"Normally I have great service from Strand but I was highly disappointed Aug 16 with my regular quarterly maintenance visit from Benji. Service rep Benji didnt know my service contract included hvac filter replacement He didnt believe me and had to call office to confirm then didnt apologize for his mistake. He asked to enter the backyard through our gate to check the outside unit. He thought my gate was broken ( it is hard to close) and wrote on the gate in black permanent marker do not use. Gate doesnt work. He accused me of locking him out of front door when he first arrived because our door is heavy and he had difficulty with it. He seemed to do the actual hvac and furnace check as expected but definitely needs better customer service skills and communication. Why he decided to write on our fence gate is beyond me as that is not his property. Please do not send him to my home again."
drew P.
austin, texas
robert mcchesney M.
austin, texas
"Young man showed up on time, and performed the maintenance as expected."
greg S.
hutto, texas
"They try their best to get to fix your problem asap. Are ac system was down for five days. It wasn't Strand Brothers fault because the parts were out if stock. It was miserable to deal with the heat but there is a nationwide shortage of parts for everything since covid."
bruce R.
austin, texas
"Overall service was good, but took longer than it should and communication could be better."
abby K.
austin, texas
armando B.
austin, texas
"Great service"
curtis C.
austin, texas
"I am waiting for an estimate for work requested."
george P.
driftwood, texas
"They have meet the contract requirements every time."
jim S.
bastrop, texas
"Repairs helped (thank you, Billy) but did not eliminate the problem. The A/C occasionally won't blow cold air on demand. Electrical overload previously reported has not been addressed."
linda R.
austin, texas
"technicians are professional and courteous"
david E.
austin, texas
juri B.
austin, texas
"Well scheduled, technician was on time, good report of the service."
mary S.
austin, texas
karen D.
austin, texas
"Very professional, explained what issues were in way I could understsnd"
stephen P.
austin, texas
bennie E.
austin, texas
"Justin seemed proficient in knowing what to check."
donna B.
austin, texas
"Everything goes smoothly."
deneke O.
leander, texas
joseph P.
pflugerville, texas
"Worst service I have ever received. Appointment was scheduled for Tuesday. Nobody called nobody showed up. After I called they rescheduled for Thursday. Tech showed up, did most of the work, but did not have the replacement filter. He said he will bring it by on Friday. Nobody came on Friday. I called back and I was told someone will come today (Saturday) and install the filter. I am still waiting.."
brenda H.
austin, texas
"Prompt courteous service"
marshall W.
pflugerville, texas
"The job was fixed on the day they said they would come out."
paula B.
austin, texas
"in this latest visit,the problem was quickly diagnosed as well as being explained to me. Another issue was also dealt with soon afterwards. I had a significant water issue and the plumber called Water Source so this was very helpful."
eileen D.
austin, texas
"Good Customer Service"
margaret P.
austin, texas
"Always on time and courtesous"
georgia W.
round rock, texas
"Great service"
alfred C.
austin, texas
"Caleb and Justin did an excellent job! 5 star performers!"
frances C.
austin, texas
"They are very professional and do exceptional work. Very pleased."
drew P.
austin, texas
bonnie S.
austin, texas
"Have used Strand Brothers for 10 years, at 2 different homes. Things seem to have changed a bit in the last couple of years that have made it a little "clunky" to communicate with."
mary S.
austin, texas
dan D.
leander, texas
sandy G.
austin, texas
"While some of the technicians (including the latest one) are very nice and knowledgeable, sometimes we get technicians who don't seem to know much or just want to choose the easiest possible solution so they can be finished. In addition, we purchased a unit from Strand Bros. about five years ago that has never worked properly, and despite the warranty we have paid a lot of money to fix it (labor costs, refrigerant, etc.)."
leslie S.
pflugerville, texas
"It would have been nice to know that you were going to charge me $1500 for even just digging down to find out what the problem was. I wouldnt have wasted my time having you come out. That is way too much to just investigate."
daniel J.
georgetown, texas
qin S.
georgetown, texas
"very knowledgeable technician!"
david U.
austin, texas
anita Z.
austin, texas
"Service was thorough and efficient. Technician was very pleasant and knowledgeable."
carey F.
austin, texas
"The fact that I have to do this survey again is part of it. Also, I had no work done and the person told me I'd have to pay $99 the next time they showed up. Why be in a program that *claims* to waive this fee then be told I have to pay it? Then, he wanted $180 to tighten my faucet. No thanks. I'll call someone else."
mary B.
austin, texas
"Always available. Good work. Reliable."
jessica D.
austin, texas
robert T.
pflugerville, texas
kathleen P.
austin, texas
"Terrible service, will not recommend ever or ever use again. Terrible communication and professionalism. HVAC division is the absolute worst."
melanie W.
austin, texas
"I have been with Strand Brothers Service Experts since 2008 and have maintenance contracts for HVAC and plumbing. I have been able to rely on this company to keep my systems in good order since that time. Recently, I had an issue with a kitchen faucet and Bryan did an excellent job removing an old faucet and installing a new one."
lula B.
austin, texas
thuvan V.
cedar park, texas
"Your quoting to have our a/c system replaced is ways, ways too high. Now, information is all over internet, so we know when it sounds no good. Also, when we were told someone will call after your tech found a leak, it took a long time to have that call, and only after we called couple times. The membership with you for priority service means nothing to us now."
morgan B.
austin, texas
"All service techs were professional and friendly. Sales staff was friendly and easy to work with."
david O.
round rock, texas
alfred C.
austin, texas
"Plumber came to see problem 3 days ago, heard nothing since. Plumber stated it would cost me $2500.00 for him to start digging to find leak!"
don V.
austin, texas
"Did not have part to fix AC in stock, have to wait 7 to 10 days."
rhonda S.
austin, texas
rex D.
austin, texas
"Always professional and on time. If delays occur we always get a call. It gives us peace of mind to have the semi annual check ups. Thanks Strand!"
trellis R.
austin, texas
"Always arrives on time, super friendly, respectful and very knowledgeable"
nancee L.
austin, texas
"Good reliable service. reasonable prices"
yvonne F.
pflugerville, texas
gail M.
austin, texas
"Strand Bros. was recommended to me when I needed a new system 14 years ago. I have used their services ever since, and needing a new system after 14 years, who else would I call?"
arnie H.
austin, texas
"Justin did an excellent job and was very knowledgeable."
debbie W.
austin, texas
"Have used Strand for many years and happy with service and service techs, like Samuel M."
shirley W.
austin, texas
"Servicemen were very knowledgeable about all aspects of my plumbing, as well as, very polite and pleasant."
connie S.
westlake hills, texas
"Have always has quick and efficient service"
james H.
austin, texas
"I've been pretty satisfied with the work you've done. Service is prompt, technicians are friendly and professional. And when they leave, the job is done."
william A.
austin, texas
"The Tech, Christopher, was excellent."
sean whent W.
round rock, texas
"The response time was acceptable. The service was done quickly and correctly. The price was reasonable."
steve S.
austin, texas
"Slow response to an emergency situation"
steve B.
austin, texas
james M.
leander, texas
"Same day service, very professional and friendly."
reina G.
austin, texas
"You tech and programa are proactive and well planned"
brad H.
pflugerville, texas
"Very good service but a little expensive."
tom B.
austin, texas
frank B.
pflugerville, texas
linda F.
austin, texas
"Long-time customer"
mike wolfe W.
austin, texas
"While my last 2 visits have been very good, we have also had some very bad experiences."
john L.
austin, texas
"Very prompt, very courteous, professional, very expensive."
margaret M.
austin, texas
peter C.
georgetown, texas
tom G.
austin, texas
john R.
austin, texas
"20 years of good service"
emmett S.
round rock, texas
"Courteous and thorough. Never a bad service"
beverly C.
austin, texas
"Hvac went fine. Tankless water heater never showed up. We did schedule for both the same day as I remember."
geneva S.
round rock, texas
larry T.
leander, texas
"Stephen was very knowledgeable and explained what he did to fix our clogged condensation pipe."
marci R.
pflugerville, texas
"From the initial meeting I liked the way everything was presented to me and how transparent all the information was given to me."
qin S.
georgetown, texas
"we may need a gas heating unit inspection before the winter."
marcus R.
austin, texas
"The technician came early after calling to confirm. He was friendly and courteous and quickly got through all the checks that needed to be done. He recommended several opportunities they had for improvements but at no time did I feel pressured."
john V.
leander, texas
georgia W.
round rock, texas
"Professional experience and attitude."
bruce E.
cedar park, texas
"Talented, friendly employees doing superior service"
adrian O.
austin, texas
"The SBS Expert had to return twice to fix my A/C issue. Both times the engagement was not to my satisfaction. on the second visit, a salesperson tried to sell me a new Unit even though I still have a full paid 10 year warranty. I prefer to receive good service for product I already bought than get a sales pitch on something that is in a paid extended warranty still. Disrespectful and not what I expect from Strand."
david M.
austin, texas
"Prompt, professional and reasonably priced service."
vickie R.
austin, texas
matthew B.
austin, texas
ryan J.
round rock, texas
alex K.
austin, texas
"They figured out what was wrong very fast and was able to show me and communicate effectively!"
ron E.
austin, texas
"A/C went out Saturday morning and was repaired by mid afternoon"
darby B.
austin, texas
lissa R.
elgin, texas
albert L.
austin, texas
"Very prompt, honest assessment, easy appointment setup if you're a member, and courteous technicians!"
nadine G.
austin, texas
"About a week after their visit, and indicating that everything was in working order and only perhaps the ducts need to be replaced, my ac has stopped blowing cold air entirely."
abel C.
cedar park, texas
"We have been with Strands since 2008. They have always delivered excellent service."
carolyn estrada E.
austin, texas
"They were able to get a technician out on the same day. Friendly service on the phone and in person."
giraldo S.
pflugerville, texas
e r S.
round rock, texas
"Knowledgeable Technicians who arrive on time and prepared."
john G.
austin, texas
james S.
austin, texas
"Timely response, good communication, fair price, fast service"
james M.
austin, texas
"Dependable, professional, great service"
kellye G.
hutto, texas
"On time fast service"
luis H.
manor, texas
"Overpriced"
judith S.
austin, texas
"Friendly knowledgeable service"
matthew P.
austin, texas
"Technician never showed up or called"
banks M.
austin, texas
gary C.
austin, texas
"Professionalism!"
jack S.
georgetown, texas
"The service person came on 8/25/2022 for the preventive maintenance and after washing out the outside compressor coils, the unit is not sitting straight on the platform where the unit sits. The unit needs to be straightened because it is sitting too far to the back of the platform."
larry S.
georgetown, texas
"Very efficient and quick. Took time to explain to me how equipment worked."
doug B.
austin, texas
donald G.
manor, texas
"Technicians were friendly and considerate."
jack A.
dripping springs, texas
"Courteous, on time and did good work"